A search engine uses the _____ of Web pages to quickly display the URLs of those pages

that "best match" the user's search term.

Select one:
a. contents
b. index
c. popularity
d. bandwidth

Identify an application that creates a common channel for company-wide announcements.

Select one:
a. Really Simple Syndication feeds
b. Wiki feeds
c. Office Web App
d. Desktop sharing

Identify the technique that uses graphics with a hyperlink to direct customers to a Web
site.
Select one:
a. Paid listings
b. Organic list
c. Banner advertising
d. Search engine optimization

In the _____ step of the Plan-Do-Check-Act model, the results of a change are measured.
a. Do
b. Plan
c. Check
d. Act

Which of the following technologies is used by e-government (e-gov) commerce?

a. Banking technology
b. Nanotechnology
c. Information technology
d. Assistive technology

Which of the following is a collaboration tool used by organizations to keep visitors

informed about developments associated with the organization?
a. An electronic bulletin board
b. A shared workspace
c. A presence information tool
d. Web conferencing
_____ are private stores that offer additional customer services beyond simply placing an
order.
a. Omnichannel portals
b. Industry consortia-sponsored marketplaces
c. Private company marketplaces
d. Customer portals

Which of the following is essential to allow information technology projects to be aligned

with business goals?

a. The projects must deliver expected business results on time and within budget.
b. The projects must embed accountability and internal controls in an organization.
c. The projects must be delayed to achieve the required quality.
d. The projects must go beyond the budget to maintain the quality.

Identify the technology that measures and analyzes human physical characteristics such as
eye retinas, fingerprints, or voice patterns for security purposes.
a. Steganography
b. Biometrics
c. Phishing
d. Cryptography

Which of the following protects against identity theft of California residents?

a. California Secrecy Act
b. California Senate Bill 1386
c. California Union Data Protection Directive
d. California Information Security Management Act

_____ can be a good way for a corporation to make itself appear more personable and
appealing.
a. Corporate training
b. Corporate auditing
c. Corporate financing
d. Corporate blogging

A _____ is an area hosted by a Web server in which project members and colleagues can
share documents, models, photos, and other forms of information to keep each other
current on the status of projects or topics of common interest.
Select one:
a. shared workspace
b. Really Simple Syndication
c. blog
d. podcast
_____ makes it possible for technicians to access users' computers distantly to perform
setup, training, diagnostics, and repair.
a. Really Simple Syndication
b. Remote log-in
c. Presence information
d. Instant messaging

Which of the following models of e-commerce should focus on retaining the customers to
capture additional future sales?
a. Consumer-to-consumer (C2C)
b. Business-to-business (B2B)
c. Business-to-consumer (B2C)
d. Government-to-consumer (G2C)

_____ is a way to conduct collaborative live meetings or presentations over the Internet,
where each participant sits at his or her own computer and is connected to other
participants via the Internet.
a. Web conferencing
b. Really Simple Syndication
c. A shared workspace
d. Desktop sharing

Identify the process that helps successful managers achieve high value from their
investments in information technology (IT).
Select one:
a. IT governance
b. IT collaboration
c. Corporate collaboration
d. Collaborative governance

Which of the following is a recommended approach for data backup?

Select one:
a. Allow employees to take copies of vital data home at the end of the work day.
b. Store the data in a building adjacent to the company.
c. Store all the data in an external disk and place it in the server room.
d. Use online databases to update and backup the data.

An organization’s _____ and board of directors are responsible for governance.

a. executives
b. customers
c. retailers
d. clients
Which of the following is a goal of effective information technology (IT) governance?
a. Resource management
b. Risk management
c. Operations alignment
d. Strategic alignment

Dedicated hardware and virtual private servers are the services that are offered by:
Select one:
a. Web hosting.
b. Web 2.0.
c. cloud computing.
d. mobile commerce.

Payroll is an example of a:
a. “A” priority business function.
b. “AAA” priority business function.
c. “AA” priority business function.
d. "B” priority business function.

_____ allows people to capture and record scheduled meetings and events.
a. A shared workspace
b. Calendaring software
c. A firewall
d. Really Simple Syndication

Which of the following is a type of Business-to-business (B2B) Web site?

a. Omnichannel retailing
b. Multichannel retailing
c. The long tail
d. A private company marketplace

Which of the following factors influences information technology (IT) related initiatives?
a. A company’s internal control system
b. A company’s balance sheet
c. Career growth of employees
d. The values of IT stakeholders

Which of the following was a reason for the failure of dot-com companies during the late
1990s?
a. Too much focus on bottom-line profits with little regard for market share
b. Increasing the market share with little regard for bottom-line profits
c. Increasing the market share with equal importance given for bottom-line profits
d. Generating revenues in excess of costs
Interest in corporate governance has grown due to _____ scandals.
a. accounting
b. espionage
c. journalistic
d. plagiarism

A _____ is a Web site in which contributors provide ongoing commentary on a particular

subject. It is also used as a personal online diary or as a way to address current issues and
local news.
a. wiki
b. podcast
c. blog
d. Webcast

_____ is a communications system that fully integrates data, text, voice, and video into a
single solution that includes instant messaging, calendaring, presence information, and
video conferencing.
a. Core communications
b. External communications
c. Peripheral communications
d. Unified communications

Which of the following is true of the First Amendment of the U.S. Constitution?
Select one:
a. It protects Americans' rights to freedom of religion and freedom of expression.
b. It protects Americans from high tax rates and enables them to be eligible for
federal insurance policies.
c. It delays laws that affect employees' salary increases from taking effect until after
the next congressional election.
d. It protects employees' property rights and provides compensation in case the
state takes over the organization.

Which of the following is a technology through which customers use a mobile device to
perform banking operations?
Select one:
a. Branch banking
b. Mobile banking
c. Net banking
d. E-mail banking