Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
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India SAP CoE, Slide 2
SD Sales Returns
1 PrepareMe
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India SAP CoE, Slide 3
Purpose
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India SAP CoE, Slide 7
Process Flow
Received material will
Creation of return Posts be posted to
Create Return order
delivery Goods receipt appropriate stock such
as blocked stock,
scrap, unrestricted use
stock
It involves: Inspection lot is
automatically generated.
Defect capturing. Quality Inspection
Yes
Repair service
material
Complete order
Complete repairs status Return
processing serviceable material
to customer
1 2 Quality 3 Quality
notification notification
Informingperson
Identification 4 responsible using
Description SAP Business
Workflow
Defects
Causes Quality assurance
Tasks department
Activities (QM)
SD data Catalogs
R/3
l Repair
Goods receipt: l No repair
Customer return delivery required
Inspection l Scrap
lot for UD
returns Stock
B Unrestricted-
B B C use stock
A
• When customer informs regarding goods return, you record the details about his
request by creating return order. Return order can be created with reference to
order or invoice.
• If the goods are sent to warehouse then return delivery is created and the goods
are posted to appropriate stock such as sales order stock , return stock or
blocked stock.
• Once you have checked the goods, You can implement the following:
Return
Return
Delivery
Credit
memo
Dotted line indicates that return doesn’t have to refer preceding document.
Material movements
Stock categories: Stock postings:
- inspection stock - available qty
Goods Receipt
- blocked stock - return qty
- available stock
Quality
Quality notifications Defects
notification
Rejecting Complaints
• If you want to reject complaints, you can maintain reason of rejection for :
entire sales document
one or more items
• If you maintain the reason, then it has following effects :
For free of charge subsequent deliveries, a delivery cannot be created.
For returns, credit or debit memo can be created.
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India SAP CoE, Slide 17
Define Sales Document Types
Assign Number
Range
Maintain incompletion
block
Maintain
incompletion block
Indicates whether the system
takes the value of an item into
account when it determines the
total value of a document.
What is sales
document number ?
What is status
of document ?
What is delivery
document number ?
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India SAP CoE, Slide 27
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You can create invoice
With reference order
T-Code is VA01
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India SAP CoE, Slide 29
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Tips and Tricks
• You can create invoices using background job.