Miyan

ded khan
Shamsu Zamith
Sales Assistant / Customer Service Agent
Travel Consultant
Sales Assistant / Customer Service Agent for more than 6 years in Ferrari World. I
can provide excellent customer service and handle customer in a professional manner.
My greatest strength is that I learn things quick and implement new ideas that can be
very effective.

Experience
08.2011 - Sales Assistant / Customer Service Agent
01.2018 Ferrari World
Personal Info Welcome Guests with pleasant smiling and greetings (10/5 rule).
No:172/A , Watadeniya Accommodate reasonable requests from Guests.
Welamboda Communicate efficiently , professionally and friendly.
Sri lanka Understand the requirements of guests by listening to them as well as
by monitoring them.
+94771887106 / +94777402944
Handling customer complaints in a professional manner.
habib.zamath@yahoo.com
Guiding the guest and providing information about the park.
15-07-1987 Focusing and achieving GSI and Mystery shopper Target (Guest
Habibzamath157 satisfaction index).
Single Make sure clean and safe environment and updating cleaning check lists.
Ensure core values (Entertain , Integrity , Innovation and Ownership
Sri Lankan
are followed at all times.
Languages Known Represent and maintain brand standards.
Demonstrate and market our luxury products (Ferrari watches ,
English Gold accessories , Amalgam cars , Soft lines and Hard lines).
Cashiering activities and working with POS system.
Excellent Dealing with foreign currencies and credit cards (Visa , Master , AMEX ,
Arabic and JCB).
Cross selling , up selling and promoting.

Basic Training and providing guide lines for new colleagues as well as to ensure
the desired standards are always met and assist them , when ever required.
Hindi
01.2010 - Professor
Fluent 07.2011 Netherfield International School
Tutoring Geography and Tamil language.
Urdu
Organizing events (Sports meet , Staff meeting , Student meeting and
Parents meeting).
Fluent
Preparing semester exam and reviewing.
Tamil Update students attendance sheets.
Member of sports committee.
Native Observing and providing guidelines for students.

Sinhalese

05.2009 - inventory Controller

Excellent 09.2009 Qatar Caterers and Contractors
Malayalam Maintain daily activity reports.
Maintaining stock and raise requests.
Basic Updating Bin cards.
Quality checking as well monitoring expiry date of purchased products.
Preparing schedule for front liners.
 Education
05.2004 - Welamboda Muslim Maha Vidiyalaya
06.2007 Accounts , Business Studies , Economics

09.2015 - Zabeel International Abu Dhabi

12.2015 Amadeus , Sabre Reservation System , 3 letter Airport codes , GMT Time
Thomas Cook TimeTable , Cruise , Travel Information Manual (TIM) ,
Customs , Baggage Clearance , Travel Insurances , Visa Process
(Schengen Etc) , Conventions ( Montreal , Warsaw Etc) , Aircraft , Etc

01.2008 - Singapore Informatics

04.2009 Computer Methamatics , JAVA , HTML , SQL , Program Designing , C-Program
MS Office

12.2007 - TURNKEY Institute

06.2008 Computer Hardware Engineering , Network Administration , DNS Server
Console Messages , Sharing Folders and Hard disk , Network Topologies