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  • How Quikr Helped Customers Grab The Best Deals With A Missed Call

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    Knowlarity
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    Being one of the most established players in the online classified market, customer loyalty is worth revenue for our client. But as the platform grows, it's difficult to provide the same experience to every customer real -time. The inquiries are expected at inconvenient times and there is a possibility to miss leads. With over 30 million active users on its platform, Quikr implemented a simple missed call solution to combat this problem. While this reduced the burden on their support team and made the process smoother, it has also increased the number of leads to more than 100 per day.

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    How Quikr helped customers grab the best deals with a missed call

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    Being one of the most established players in the online classified market, customer loyalty is worth revenue for our client. But as the platform grows, it's difficult to provide the same experience to every customer real -time. The inquiries are expected at inconvenient times and there is a possibility to miss leads. With over 30 million active users on its platform, Quikr implemented a simple missed call solution to combat this problem. While this reduced the burden on their support team and made the process smoother, it has also increased the number of leads to more than 100 per day.

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    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    16 visualizzazioni2 pagine

    How Quikr Helped Customers Grab The Best Deals With A Missed Call

    Caricato da

    Knowlarity
    Being one of the most established players in the online classified market, customer loyalty is worth revenue for our client. But as the platform grows, it's difficult to provide the same experience to every customer real -time. The inquiries are expected at inconvenient times and there is a possibility to miss leads. With over 30 million active users on its platform, Quikr implemented a simple missed call solution to combat this problem. While this reduced the burden on their support team and made the process smoother, it has also increased the number of leads to more than 100 per day.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
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    di 2

    CASE STUDY

    Missed Dial

    Grab Best Deals With a Miss Call


    India's leading online classified company spread across 900 cities. They
    are the leading e-commerce platform which provides the comfort to sell,
    buy or rent anything in one's local community.

    The Need:

    Being one of the most established players in the online classified market, cus-
    tomer loyalty is worth revenue for our client. But as the platform grows, it's
    difficult to provide the same experience to every customer real -time. The en-
    quiries are expected at inconvenient times and there is a possibility to miss
    leads.

    Our client wanted to display an exclusive missed-call number for their home
    services, which customers can dial for any related queries at zero cost. They
    wanted a simple telephony solution at a competitive price, which could be im-
    plemented quickly.
    The Solution:

    Knowlarity has a series of success stories helping clients run


    missed-call campaigns, and were confident to deliver it
    within timelines. We provided 2 missed-call numbers with a
    SMS solution which are currently promoted through various
    advertising channels. As soon as customer gives a miss call
    on either number, they receive this text message:

    'Thank you for reaching out to our Home Services. We have


    taken note of your contact number. One of our service advi-
    sors will be connecting with you shortly to take your request.'

    Our client's support team follows up with the customer


    thereafter. This solution helped them add more customers in
    the list, ensuring that not a single lead is missed.

    The Success Story:

    With over 30 million monthly active users on our client's India


    platform, Knowlarity's missed-call solution promises a simi-
    lar experience to all it’s customers. This has reduced the
    burden on their support team and made the process smooth-
    er. With the missed-call numbers being promoted across,
    their team successfully receives more than 100 leads per
    day. Here are few advantages of our solution:

    - Never miss a call & get more business leads


    - Increase customer engagement
    - Enhance customer experience
    - Track & analyse ROI through analytics and business
    health indicators

    After implementing the solution in one region and seeing


    success, the client plans to expand across India.

    To learn how you too can benefit from


    Missed Dial, visit
    http://www.knowlarity.com/solutions/missed-dial/

    To know how you can benefit from cloud communication


    technology, call us on 1800-419-0333 or
    email us at globalsales@knowlarity.com

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