EXECUTIVE PROFILE

PROFESSIONAL EXPERIENCE
SELECTED ACHIEVEMENTS

Ronald Lee Coleman

-704 7 Street, Bloomington, Illinois 61704 ( 309-820-8348/ 309-533-2180
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* rlcoleman1@gmx.com

Award-winning and Dedicated Management Professional

Increasing market share | Developing and implementing revenue channels | Controlling expenses

q A proactive and resourceful mid-level professional with profitable experience that blends big
picture thinking, hands-on experience and tactical expertise to optimize constituency assets.
q Adept at developing and implementing successful strategies, policies, and procedures.
q Demonstrated strengths in analysis, negotiations, relationship management, project
management, loss prevention and program implementation.
q Gifted communicator with proven ability to form strong relationships with, and gain trust of
colleagues and clients at all levels.
q Problem solver who acquires new skills quickly and demonstrates “can-do” attitude when
taking on new responsibilities.
q Commitment to excellence is exemplified in client servicing expertise resulting in only
highest levels of customer service.
q Strong knowledge of Microsoft Office—Excel, Access, Word, Presentation software; Internet,
Windows 7, SAP, Workbrain, Cobol programming, PeopleSoft, Lotus Notes, KANA, various
accounting software packages.

Challenge: Employee complaints were running 20 to 30 a week, down to 2 to 3 a week at present.

Action: Implemented employee-focused initiatives and demonstrated responsiveness.
Results: Dramatically decreased employee complaints regarding payment issues.

Challenge: Company suffered from excessive overpaid federal taxes.

Action: Conducted systematic research in order to find the root cause of the problem.
Results: Saved over $7 million in overpaid federal taxes through systematic research.

Challenge: Tapped to improve the business operations of a rental facility.

Action: Implemented strict cost control and increased the morale of employees.
Results: Increased facility’s profit margin by 18% within one year.

Short-term Disability Analyst

Verizon, Bloomington, Illinois 2007 to 2010

• Maintained short-term disability for two companies within the Verizon footprint.
• Reviewed daily reports and signoff on 50 to 70 off cycle checks a week (responsible for STD
benefits of approximately 12,000 employees).
• Maintained active overpayment journal which contained $1,359,326.00 in overpayment collection.
• Initiated collection proceedings for overpaid employees.
• Commended by upper management for timely response to timely payment issues.
 LICENSE AND AFFILIATION
EDUCATION

RONALD COLEMAN PAGE TWO

Current Pay Analyst

Verizon, Bloomington, Illinois 2004 to 2007
• Analyzed employee checks for accuracy, and adjusted for discrepancies for three companies
within Verizon.
• Authorized to pay employee compensation up to $15,000 per employee (including back pay, etc)
• Selected because of accounting background and the ability to communicate with supervisors and
managers.
• Commended for prompt response to issues as they arose.

Tax Analyst/Relocation Specialist

Verizon, Bloomington, Illinois 1999 to 2004
• Handled a research project of the department that resulted in the recoupment of overpaid Federal
taxes worth seven million dollars.
• Responsible for tax payments and adjustments for four companies in the Verizon footprint.
• Reviewed unemployment tax assessments, payments, and relocation payments.
• Authorized to make payments to the IRS on a regular basis.

Quality Control Administrator

Kelly Personnel Services/Mitsubishi, Bloomington, Illinois 1996 to 1999

• Reviewed Quality Control reports and reported discrepancies to the Quality Control Manager.
• Finished MBA degree at Illinois State University while working as an administrator.

Operation Manager
GKC Theatre, Normal, Illinois 1993 to 1995
• Managed operations of a multiplex theater with a staff of 21 employees, including an assistant
manager and a supervisor.
• Interviewed, hired, supervised and trained employees in good customer service.

General Manager
U-Haul Corporation, Peoria, Illinois 1989 to 1991
• Directed the business operations of U-Hall rental facility.
• Orchestrated a number of administrative duties, including customer service and cash
management.
• Recruited, developed and retained qualified employees.
• Supervised the call reservation management of up to 50 calls per day.

Member, The American Management Association

Member, American Association of Individual Investors

MASTER OF BUSINESS ADMINISTRATION

Illinois State University, Normal, IL
Honors Received:
Lifetime member of Sigma Iota Epsilon - National Management Honors Fraternity
The National Dean’s List of Graduate and Undergraduate Students

BACHELOR OF BUSINESS IN BUSINESS ADMINISTRATION

University of the State New York, Albany NY

BACHELOR OF ARTS IN LIBERAL ARTS – ECONOMICS

University of the State New York, Albany NY