Patrick deTorres Ignacio

Email: patricki.iphone@gmail.com · Phone: 416- 278-4454 · Address: 95 Jersey avenue, Toronto ON, M6G3A5

Work History
Placewares, Customer Service, Cashier, Stock Clerk February 2007 – January 2010
Work is primarily on the floor, assisting customers with their purchases and answering questions
about our kitchenware and house oriented gadgets.

Pickle Barrel, Host October 2008 - November 2008

Guest reception, phone reservations, minimal take-out cashier duty, guest distribution

Euro CRM, Inbound/Outbound Call Center Agent October 2006 - February 2007
largely a data entry position for catalog orders over the holidays as an overflow call center for
Sears Canada and Cure for Kids Cancer (Children’s Miracle Network)
different campaigns required different sets of telesales skills and product knowledge,
explanations, and also required processing credit card sales over the phone

Convergys (Microsoft), Windows XP Support December 2005 – September 2006

inbound call center environment
advanced Windows XP troubleshooting training
assist customers through technical issues pertaining to Microsoft Windows XP through careful
research and process of elimination, and explanation of processes and procedures being
performed

Blockbuster Sales Representative August 2005 – November 2005

Cashier training and Point of Sale system training
Movie filing and assisting customers in finding movies that suit their taste

Subway Sandwich Maker April 2005 – June 2005

prepare sandwiches to customers liking as well as cash handling
rotation of vegetables and other consumable product according to freshness

Gap Seasonal Sales Associate and Fashion Consultant October 2004 – January 2005
assist customers in finding clothing appropriate to their taste as well as body type
folding and organizing clothes
fast paced retail and customer service environment

Camp Winnebagoe Arts and Crafts Instructor June 2004 – August 2004
supervise children varying from the ages of 7 – 16 and instructing them on how to do certain arts
and crafts
creating large scale backdrops, sets and props for plays that are performed by the campers

Rainbow Cinemas Concession and Usher April 2004 – May 2004

Cash handling, food preparation, retail and customer service training
Assistance of people requiring pre-seating arrangements in the cinemas

Centennial College Maintenance January 2004 – April 2004

Cleaning and maintenance of the Centennial College Student Association building
Security responsibilities during bigger events, providing a safe and enjoyable experience for
fellow students at high attendance functions
Academic History

Institutions Attended
- George Brown College Practical Nursing September 2009
- York University, Bachelor of Arts History September 2004 – April 2005
- Centennial College, General Arts and Science September 2003 – April 2004
- Woburn Collegiate Institute, OSSD September 2001 – April 2002
- Mother Teresa CSS, OSSD September 1997 – June 2001

Extra Curricular Activities, Honors and Leadership Positions

Founder of the Woburn Collegiate GSA – providing a safe space for lgbt youth and people that
support them in the hallways of Woburn Collegiate
Founder of the Woburn Collegiate Chamber Choir – a group of carefully selected students in the
vocal music program who perform higher levels of choral music without a conductor
Mother Teresa CSS Vocal Musician of the Year 1999-2000
STEP (Students Toward Environmental Protection) and Horticulture Club at Woburn Collegiate
institute
Student Council:
2001 – Vice President
2000 – Activities Co-ordinator
1999 – Arts Representative
1998 – Grade 10 Representative

Qualifications and Personal Strengths

HCP CPR/First Aid certified
Advanced Windows XP training
Certified Windows XP Support Technician
60 AWPM typing speed
Use of Microsoft Excel, Word, Powerpoint, Adobe Photoshop, and HTML
Able to lift heavy objects
Talented in arts and crafts and music
Strong leadership, supervisory and interpersonal/communication skills

Email: patricki.iphone@gmail.com · Phone: 416-278-4454 · Address: 95 Jersey Avenue, Toronto, ON, M6G3A5