Pool Operations Management

Hurstbourne Country Club

Job Summary

The Pool Operations Director will be Responsible for ensuring that exceptional levels of guest service are given throughout the
Pool and Snack Bar areas and will be accountable for the presentation of the Snack Bar, Pool Deck and Pool House Restrooms.
Maintaining an active presence and coordinating staff to provide efficient and courteous service for members and guests will be
expected.

The Pool Operations Director is responsible for all food and beverage service in the Snack Bar and on the Pool Deck. The Pool
Operations Director must communicate clearly and efficiently to staff, monitor employees to ensure service provided is in
accordance with the standards and take action to correct deficiencies. In general the director will hire, train and supervise
subordinates and apply relevant marketing principles to assure the wants and needs of the club members are consistently
exceeded. The Pool Operations Director will perform opening duties before the season and closing duties after the season. In the
off season the Pool Operations Manager will assist the building Maintenance Director with project and duties around the club. The
Pool Operations Director must represent the club with the utmost of professionalism, comply with departmental and Club policies
and procedures and will report directly to the Food and Beverage Director and Club Manager.

Responsibilities and Duties

 Assures that effective orientation and training for new staff and professional development activities for experienced staff
are planned and implemented.
 Oversees Lifeguards, Snack Bar and Snack Bar Kitchen personnel. Provides daily communication and oversight to ensure
Kitchen, Snack Bar and Pool Deck operations maintain an exceptional presentation and both timely and friendly service.
 Inspects to ensure that all safety, cleanliness, sanitation, and other standards are consistently met.
 Enforce club and pool rules.
 Develops creative ways of promoting club member Pool and Snack Bar usage.
 Addresses member complaints in a timely fashion and advises the F&B Director or Club Manager about appropriate
corrective actions taken.
 Executes on-going professional development and training program for service personnel.
 Ensures correct procedures for opening, closing and restocking are followed.
 Monitors employee dress codes according to policies and procedures.
 Assists in planning and implementing procedures for special events at the pool or snack bar.
 Greets guests and oversees all elements of member service at the Pool and Snack Bar.
 Will work as Assistant Director of Maintenance during pool offseason.
 Will perform opening duties, checklists and other responsibilities of the maintenance department.
 All other duties as assigned by the F&B Director or Club Manager.

Qualifications and Skills

 Exceptional leadership and interpersonal skills

 Outstanding coaching and training skills
 Excellent organizational and time management skills
 Exemplary guest service
 Computer skills with Excel, Word and Jonas POS

Benefits

The club offers full time employees an insurance program, paid vacation time and 401K per the employee handbook.

Job Type: Full-time

Required license or certification:

 Drivers license
Baylee Seifert
863 Flynn St. Apt. 104
Chattanooga, Tn 37403
seifert.baylee@yahoo.com

December 18, 2018

Steve Shafer
Club Manager
9000 Hurstbourne Club Lane
Louisville, KY 40222

Dear Mr. Shafer:

I am interested in the Pool Operations Management position at Hurstbourne Country Club, as advertised on
Indeed.com. Pool Operations management is a passion of mine because I enjoy training and working
alongside the lifeguard and snack bar staff. I am employed as a nanny on Lookout Mountain. I believe that
the skills and experiences I have gained from my previous management position make me an ideal candidate
for the job as Pool Operations Manager.

As Pool Operations Manager, I developed strong skills in Production and Quality Assurance in both
Foodservice and Pool operations. I am skilled in setup, operation, & troubleshooting of maintenance of
various automated machines, food service equipment, and pool machines. In my previous position, I was
responsible to ensure departments operated consistently and produced quality food. I exceeded production
rates by reducing waste and maintaining cooking line speed. I maintained high quality by ensuring food
service machines and areas were cleaned properly & trained employees on maintenance for all machines in
their specified work areas. I was responsible to work directly with vendors to ensure high quality and
performance standards were met.

I am eager to learn more about management, and spend my time learning more to become more
knowledgeable. I would love to bring my passion for management to your country club. I believe that my
experience in management and skills in pool facilities would qualify me for consideration. I have enclosed my
resume. I hope to meet with you and discuss my qualifications in detail.

Sincerely,

Baylee Seifert
 Baylee Seifert
863 Flynn Street Apt. 104
Chattanooga, Tn 37403
423-834-2804
seifert.baylee@yahoo.com

PROFESSIONAL SUMMARY

Facility Manager trained at successfully leading teams at exceeding quality standards through effective leadership
and cross-training. Skilled in leading cross-functional teams to meet demands and deadlines. Efficient in
Management of Summer Operations in a Country Club setting overseeing the pool and outdoor food service.

SKILLS

Management Facility First Aid/CPR Certified

Certified Lifeguard Inventory Control
Scheduling Trainer
New Hire Onboarding Process Improvements

WORK HISTORY

Director of Summer Operations

Fairyland Country Club – Lookout Mountain, GA 05/2012 – 08/2017
 Production, Quality Assurance
 Performed Internal Audits
 Analyzed and Created production schedules
 Monitored & ensured compliance of materials
 Trained employees in setup and operation
 Skilled in Excel, Jonas POS, ALOHA POS, REVEL POS
Server
Fairyland Club – Lookout Mountain, Ga 05/2012 – 08/2017

Food service at upscale, American fare restaurant.

Duties include:
 Familiarizing guests with menu and daily specials
 Accurately recording food and drink orders
 Running multi-course meals, and tallying bills.
 Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer
options.
 Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.
 Delivered Exceptional, fast and friendly service.
  Skillfully anticipated and addressed guest’s service needs.
 Managed Closing Duties, including stocking and reconciliation of member accounts.

EDUCATION
University of Tennessee at Chattanooga Chattanooga, Tn
Bachelor of Business Management 08/14- Current
 GPA: 2.77
 Relevant Coursework: Principles of Accounting, Managerial Accounting, Management Theories and Concepts
 Extracurricular: Delta Zeta Sorority, Starkey Hearing Foundation Philanthropy work, Community Service

East Hamilton High School Chattanooga, Tn

General 08/12- 08/14
 GPA: 3.25
 Extracurricular: Varsity Cheerleading, Partnership for Women and Children Volunteer, Soup Kitchen Volunteer,
Community Service

References Available Upon Request