Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
1. Qatar Airways
* first launch in 1997
* Youngest to serve all 6 continents; fastest growing airline connecting 150+ destinations per day
* Home and hub - Hamad Int’l Airport in Doha, Qatar
* Akbar Al Baker - Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, is one of the
most recognisable figures in the global aviation industry. Mr. Akbar Al Baker has been instrumental in shaping
the development of Qatar Airways into one of the fastest growing and most highly acclaimed airlines in the
world – named ‘Airline of the Year’ in 2017, 2015, 2012 and 2011 by global industry body Skytrax.
2. Singapore Airlines
* 1947 - year founded
* 32 countries, 5 continents
* Singapore Girl - is a consistent visual advertising slogan applied to depictions of flight attendants[1][2][3][4]
of Singapore Airlines (SIA) dressed in the distinctive "Sarong Kebaya", SIA uniform since 1972 and remains a
prominent element of SIA's marketing.
* Goh Choon Phong (simplified Chinese: 吴俊鹏; traditional Chinese: 吳俊鵬; pinyin: Wú Jùn Péng) is the
chief executive officer (CEO) of Singapore Airlines and Singapore Airlines Cargo. He was appointed the CEO
of the airline on 3 September 2010.[1] Prior to his appointment, he worked for the SIA group for more than 20
years for the airlines' operations in China and Scandinavia
4. Emirates
* launched in 1985 with only two aircrafts
* 155 destinations, 8 countries, all 6 continents
* Main hub - Dubai Int’l Airport
* The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by European
manufacturer Airbus.[6][7] It is the world's largest passenger airliner, and the airports at which it operates have
upgraded facilities to accommodate it.
* Shiekh Ahmed bin Saeed Al Maktoum is president of the Dubai Civil Aviation Authority, CEO and chairman
of the Emirates Group, chairman of Dubai World, and Noor Takaful insurance company.
5. Cathay Pacific
* 1946
* American Roy C Farrell and Australian Sydney H de Kantzow founded Cathay Pacific Airways on 24
September, 1946.
* Cathay Pacific City, our headquarters located at Hong Kong International Airport,
* Initially based in Shanghai, the two men eventually moved to Hong Kong and established the airline. Legend
has it that Farrell and a group of foreign correspondents thought up the airline's unique name in the bar at the
Manila Hotel
Hospitality
Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with
goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt
describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through
the ties of humanity.[4]
Etymology
Derives from the Latin hospes,[5] meaning "host", "guest", or "stranger". Hospes is formed from hostis, which
means "stranger" or "enemy" (the latter being where terms like "hostile" derive). By metonymy the Latin word
'Hospital' means a guest-chamber, guest's lodging, an inn.[6]Hospes is thus the root for the English words host
(where the p was dropped for convenience of pronunciation), hospitality, hospice, hostel and hotel.
Hospitality industry
The hospitality industry is a broad category of fields within service industry that includes lodging, event
planning, theme parks, transportation, cruise line, and additional fields within the tourism industry.[1]
The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and
disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple
groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers,
bartenders, management, marketing, and human resources etc.).
Usage rate, or its inverse "vacancy rate", is an important variable for the hospitality industry. Just as a factory
owner would wish a productive asset to be in use as much as possible (as opposed to having to pay fixed costs
while the factory is not producing), so do restaurants, hotels, and theme parks seek to maximize the number of
customers they "process" in all sectors. This led to formation of services with the aim to increase usage rate
provided by hotel consolidators. Information about required or offered products are brokered on business
networks used by vendors as well as purchasers.
In looking at various industries, "barriers to entry" by newcomers and competitive advantages between current
players are very important. Among other things, hospitality industry players find advantage in old classics
(location), initial and ongoing investment support (reflected in the material upkeep of facilities and the luxuries
located therein), and particular themes adopted by the marketing arm of the organization in question (for
example at theme restaurants). Also very important are the characteristics of the personnel working in direct
contact with the customers. The authenticity, professionalism, and actual concern for the happiness and well-
being of the customers that is communicated by successful organizations is a clear competitive advantage.
PHILISOA
Travel & Tour
ExperiencetheWorld
Top 5 Best Tour Operators around the Globe 2017
tour op·er·a·tor
ˈto͝o(ə)r ˈäpəˌrādər/
noun
plural noun: tour operators
Travel + Leisure is a travel magazine based in New York City, New York. Published 12 times a year, it has 4.8
million readers, according to its corporate media kit. It is owned and published by Time Inc. Initially published
in 1937as U.S. Camera and Travel, it later assumed the name Travel + Leisure in 1971. The predecessor titles
focused on travel photography, but the name change signaled a shift toward travel coverage in general. The
magazine specializes in leisure travel. It is known for its travel photography and covers featuring models
lounging in upscale environments. Its World's Best Awards, an annual reader survey rating destinations and
travel providers, have been announced every August since 1995. The magazine's Web site publishes original
Web content and destination guides. Travel + Leisure Magazine was purchased from American Express
Publishing by Time Inc. on October 1, 2013.
SERVICE
Our travel staff includes:
Travel experts
Guest lecturers
Guest services manager
Physician
Executive chef
Flight crew
JETS
Our Boeing 757s are customized for every journey, seating up to 80 guests. Our highly personalized private jet
journey includes:
Schedules that fly direct and land close to our destinations with expedited service through airport
security whenever possible.
Seating for up to 80 guests in two-by-two, business-class leather seats so you can relax in comfort and
style.
Direct Flights
Our private jet flies straight to most destinations, including places hard to reach by commercial air. The hidden
costs of international travel, such as transit time and airport delays, cut into quality vacation time. Flying direct
reduces overall travel time, maximizing the time spent exploring each iconic destination.
WORLD-CLASS AMENITIES
During the flight, plush leather seating in a two-by-two custom configuration provides comfort and plenty of leg
room. Your chair reclines at a 45-degree angle. Plug in or recharge your personal electronics with in-seat power
outlets and USB ports. While we fly, speakers from world-renowned organizations enrich your experience with
their expertise. Our experts come from a wide variety of backgrounds, including history, art, science and
diplomacy, and share their insights on each destination.
Having our own private jet means we set our own high security standards with established processes that have
been fine-tuned over 20 years. The doors to the jet will never be opened except in the presence of the flight
crew, and we keep close tabs on all luggage stored in the jet, using secure vehicles for transport and a secure
check-in system to ensure nothing’s missed. We also have the flexibility to make decisions up to the last minute
to reroute the trip.
ACCOMMODATIONS
Our guests rest and recharge in some of the world’s most outstanding properties, each reflecting that
destination’s local culture and design.W h e t h e r i t ' s a g l a m o r o u s t e n t e d c a m p , a n o p u l e n t p a l a c e
or a shimmering seaside resort, we feature the best availab le properties, each
carefully selected for amenities, service, authenticity and proximity to the sights.
Score: 97.52
There’s no detail too small, no surprise too extraordinary, and no nuance too subtle when we set the stage for
your memories. We bypass main roads in favor of going off the beaten path, open the doors to places you may
never have found on your own, and pave the road to lasting memories with gorgeous hotels, enlightening
activities, transcendent culinary experiences, and kind and passionate people.
MEET OUR GUIDES
All of DuVine’s guides speak the language and know the roads and regions like the backs of their hands. They
also happen to be former pro cyclists, winemakers, and PhD scholars. They hail from the Champagne merchants
who introduced bubbly to the United States. They’ve worked in Michelin kitchens and as Editor-in-Chief of a
cycling magazine. But above all, they’re local—which translates into personal connections worth sharing.
Alexis Marchand
ACCOMMODATIONS
We hand-select luxurious hotels and boutique properties that set the tone for your travels, from a Turkish yacht
to a fastidious Sonoma farmhouse. Our accommodations aren’t just where you stay—they’re often the
homes, estancias, and estates of friends we’ve made along the way.
TRIP DESIGN
Our tours are meticulously perfected over time, designed by locals and founded on the immersive power of bike
travel. We marry must-see sites and lesser-known roads, pepper in character-rich experiences with charming
personalities, and limit departures to 14 guests so you can experience everything intimately.
WHAT’S INCLUDED
Accommodations
Thoughtfully selected boutique, four-, and five-star accommodations that reveal the true character of the
region
Luggage transfers
Meals
Daily breakfasts, all lunches, nutritious snacks, and après velo cocktails
Gourmet dinners at our favorite local restaurants and renowned culinary establishments
Carefully selected local wines with every meal
Gear
Top-of-the-line bicycle selection and bike helmet
Complimentary DuVine gear, including a custom cycling jersey, DuVine t-shirt, water bottle, and
drawstring bag
GPS in most destinations
Support
Expert bilingual guides with extensive local knowledge
Support vehicle that distributes refreshments, offers lifts, and assists with mechanical needs
Pick-up and drop-off before and after your tour from predetermined meeting points
Activities
Wine tastings and activities as outlined in the tour itinerary
Entrance fees to historic sites, museums, parks, and all other exclusive events
Gratuities for baggage, porters, and hotel service
Not Included
Airfare
Dinner on free night(s)
Spa services and other optional activities not outlined in the itinerary
Gratuities for DuVine guides
Travel Protection
BIKES + GEAR
The world’s best bike tours require the highest quality bicycles. With performance rides from premier
manufacturers—including Cannondale and Specialized—your sole focus is enjoying exceptional roads and
beautiful landscapes from the seat of your bike.
Heritage Tours
Score: 97.05
WHO WE ARE
Heritage Tours sets the standard in custom-designed private travel.We were, after all, one of the very first to
offer only private custom-designed travel.Clients come to us for our deep knowledge, our vast network of
connections, our honest opinions, and our discerning judgments.And we happen to offer some of the most
exciting places in the world – Morocco, Spain, Portugal, Greece, Turkey, and sub-Saharan Africa, which
includes South Africa, Botswana, Zambia, Zimbabwe, Namibia, Swaziland, Mozambique, Madagascar,
Mauritius, Seychelles, Kenya, Tanzania, and Rwanda.
We pride ourselves on travel that is not only inspirational, but also responsible to local communities, as well as
to the environment. This commitment has been one of the foundations of this company since our very
beginning.We want your travel to be worry-free and fun, but most of all, to be inspirational.
Itinerary
Nights –Fes| 1 Night –Sahara Desert |1 Night –Ouarzazate | 2 Nights –High Atlas Mountains |3 Nights –
Marrakech
DAY 1: CASABLANCA / FES DAY 2: FES
Enjoy your drive inland to the Middle Atlas In the outskirts of Fes, embark on quiet
Mountains and Fes.With your expert guide, morning hike and intimate picnic lunch on
you will be introduced to a city where veiled Mt. Zalagh. An afternoon souk food walk
women hurry through the winding streets; through the medina with your local food
donkeys, laden with their wares, take their guide will let you learn about the many
time; and proud artisans craft objects much delights of Moroccan gastronomy.
as their forefathers did centuries ago.
Step outside of Fes and explore the nearby Drive south through the scenic cedar forests
ruins of Volubulis. Another delicious picnic of the Middle Atlas Mountains, following the
lunch will accompany your breathtaking green Ziz River valley until it ends at the
view. Sahara desert. Soon you will arrive at the
Return to Fes for a traditional Moroccan tom- Tafilet oasis. Climb the dunes to watch the
tom drum making experience. Learn the glorious sunset. Feast on a delicious
basics of drumming while a master drum- traditional Berber dinner and spend the rest of
maker crafts your personal instrument. the evening in your private desert
encampment, enjoying your temporary
Saharan home.
Early morning camel ride up the dunes to Wander where film makes shot Gladiator and
watch the sunrise.Travel by 4×4 through the Lawrence of Arabia—at the UNESCO
Sahara desert, eventually ending up at the restored Kasbah of Ait Ben Haddou.Wind
breathtaking Todgha Gorges. Hike through your way through the dramatic pass of Tizn
the Gorges’ dramatic cliffs before continuing Tichka, sitting on top of the world, en route
to Ouarzazate. to the peaks of the High Atlas Mountains
Hike into the lush, green mountains Enjoy your short ride from the High Atlas
(accompanied by support mules) and have Mountains to Marrakech.Begin your journey
a picnic lunch under the open sky. at the 12th century tiled minaret of the
Koutoubia mosque. Roam through the
ancient pink-walled medina and the frenetic
Djemaa el Fnaa (a UNESCO World Heritage
Cultural Space).
Spend the morning preparing a traditional Highlights of your day: explore the colorful
Moroccan lunch with the help of your local souks (marketplaces), the trading centers of
culinary expert. If you’re not too stuffed after such exotic goodies as spices, carpets,
lunch, design your own Kaftan to fit your jewelry, copper, hand-made rugs and much
personal style. more.Tonight, indulge your last cravings for
Moroccan food at a private dinner party to
celebrate the last evening of a wonderful
adventure.
Gray & Co
Score: 96.86
- Trips are custom-designed and executed by the same savvy team of experts. Choose the perfect place, dates,
hotels and dining experiences.
- Multiple guides and support vehicles allow you to go at your own pace while we keep all the right wheels in
motion. The typical Gray & Co. traveller-to-staff ratio is 2:1.
- Maximum yet well-edited choice and flexibility. Go at your own pace.
- Top-notch, carbon-fibre bikes and gear.
- Carefully chosen roads and trails.
- Your fun-filled vacation done the way you want it – from what’s in your morning pastry basket to what time
you want to be back for a massage
Gray & Co. travellers are all ages and from around the globe. They want seamless execution and the highest
levels of service, diligence, quality, and discretion from start to finish—from the earliest stages of planning
where and when to travel to after the trip has been completed. Rather than looking for “deals”, they are looking
for good value and customized experiences.
In the morning, we bike or walk for a few hours between historic and cultural sites, stopping for coffee along
the way. Lunch tends to be at a casual restaurant or picnic. In the late afternoons, most people love to relax,
read, have massages, shop, taste wine, etc. Dinners can be Michelin-starred affairs, but more often than not, our
travellers love casual bistros, and trattorias. You choose. We recommend at least two nights at the same
fabulous hotel, villa, estancia or châteaux to let you unpack and unwind. Or take over an entire hotel – some of
our faves include Estancia Vik in Uruguay, Otahuna Lodge in New Zealand, and Awasi in San Pedro de
Atacama, Chile.
Multiple minivan and SUV-type vehicles allow for maximum flexibility and security. Most trips feature a team
of guides, experts, drivers, and mechanics.
CAN YOU PROVIDE A BIKE, HELMET AND/OR OTHER GEAR FOR ME?
We can provide high quality hybrid touring bikes and carbon fibre road bikes to all cyclists. Many people find
this to be simpler than shipping their bike. We can also arrange for helmets and other gear to be available.
No problem. We have years of experience working with private airports, handlers, pilots, and crew.
Adequate travel and emergency medical insurance is essential and is your responsibility. Check to see if your
credit card provider offers this service. We’ve found that many travellers enjoy the convenience of World
Nomads.
Gray & Co. specializes in producing premium active travel experiences. Prices are based on multiple factors
such as number of travellers, degree of customization, etc. Most trips start at a minimum of $1500 per day per
person. A deposit is necessary upon booking and the balance is due 30 days before the trip.
K’ATA- UNIQUE
Offer small group adventures.
We are wholeheartedly committed into making our guests' experiences unique, breathtaking, and
unforgettable. We treak every departure as a unique, exclusive, and personal experience.
UJJINA - DIFFERENT
Nomadic journeys are our DNA.
Every day guests will experience a unique take on adventure travel, journeying lodge -to-lodge to
Machu Picchu. After each exciting day, you will rest in first-class lodges, enjoying upscale
accommodations, gourmet Andean cuisine and some of the world’s most beautiful mountain
landscapes.
AYLLU- COMMUNITY
We are driven by our desire to build human relationships.
We strive to innovate within our business models to empower and create value for our stakeholders. We
have developed a partnership with an Andean community making them part -owners of the lodge.
JAPIQAY- LEARN
We are devoted to offering high experiential value.
Our foundation, our engine, and our hearts are focused in offering memorable life-changing
experiences that profoundly impact our guests while they enjoy Peruvian culture, history and the
adventures that the Andes have to give.
YACHAYNIYUX- EXPERIENCE
Proven Experience.
In 2017 we mark 10 years of continuous success and leadership in the adventure and sustainable travel
industries. From day one we have worked very hard to continuously improve our products by offering
not only excellent service, but also the very best in guides, infrastructure, and logistics.
AYNI- RECIPROCITY
Authenticity is the roadmap we have chosen.
We are committed to creating social and economic value all around us while at the same time
maintaining and highlighting the unique traditions of these Andean communiti es. A key strategy to this
objective is to empower, train, and employ as many locals as possible in the communities in which we
operate, enabling them as modern day travel industry professionals.
TARIY- DISCOVER
Following and discovering uncrowded paths.
Our programs are designed around remote routes in mystical, pristine areas high in the Andes. These
itineraries allow us to travel in relative solitude, putting our guests in close contact with the history,
culture, and natural beauty of the Peruvian Andes at their own pace , all while avoiding the crowds.
ABOUT US
Mountain Lodges of Peru offers a unique take on adventure travel to Machu Picchu. Cultural
immersion, lodge-to-lodge journeying, exploration of breathtaking landscapes… all resulting in a
transformation of mind, body and spirit.
VISION
To inspire and generate transcendental change in people and places through Adventure Travel.
MISSION
Mountain Lodges of Peru creates unique adventure travel experiences for the active-upscale traveler,
with a core differential in hospitality, lodging and local personalized service, with a high degree of
social and environmental sustainability.
We are Peruvians who are passionate about our mountains and the people who live there. For more than
10 years, we have had the privilege of hosting guests at our mountain lodges, designed specifically to
afford our visitors a seamless experience while they explore our remarkable country. Not only are we
committed to sharing the celebrated treasures of Peru, we are also devoted to exceeding our guests
expectations by offering an integrated cultural component that brings these treasures to life. We take
great pride in our indigenous people…and as part of our vision for their development in an ever-
evolving country, we are dedicated to including them in our day-to-day operations. At the lodges, local
villagers simultaneously share their customs and learn how to be industry professionals. Our local
teams, comprised of this rich blend of traditions and cultures, are trained to provide outstanding service
and will go above and beyond to give each guest an unforgettable experience.
TourRadar is a travel website where travellers and tourists can book a group tour, as well as featuring user-
generated reviews of individual tours and of the Tour Operators. It claims to have more than 20,000 tours
available from more than 250 different tour operators worldwide,and acts as an online marketplace for third
party tour operators to list their tours so that users can find them. As well as offering booking and reviews of
tours, they also allow travellers to meet before their tour departs through their iOS and Androidapps. TourRadar
also won the “Tour of the Year Awards 2015”- the most democratic award in the tour industry which are given
to the trips that receive the best quality reviews from real travellers throughout the year.
HIGHLIGHTS
AGE RANGE
18 to 39 year olds
ACCOMMODATION
Hostel, Hotel, Guesthouse
MAX GROUP SIZE
18
TRANSPORTATION
Local Transport
One Life Adventures - Philippines, you have a 10 day tour package taking you from Manila to Puerto
Princesa and through Manila, Philippines and 4 other destinations in Philippines.
* Twin/double/single upgrades are available by request for an extra cost. Please inquire
Manila - Z Hostel
Address: 5660 Don Pedro, Makati, 1209 Metro Manila, Philippines
*Please note exact accommodation and details are re-confirmed at time of booking and subject to change up to
6 weeks prior to departure
FLIGHTS
Domestic flights from Manila to Puerto Princesa
20kg of checked luggage included
*If you have booked an extra package to Cebu or Boracay with us, please email or message us your flight
details to/from Cebu or Boracay so we can arrange your airport transfers. Flights in your add-on packages are
NOT included*
GUIDE
Rated Excellent by past passengers
Awesome tour guide with loads of experience with taking travelers around Asia.
*Cebu and Boracay add-ons are unguided
MEALS
Rated Excellent by past passengers
Most breakfasts
3 lunches
3 dinners
* The island hopping trip in El Nido also includes an open bar!
***Please understand that while we try and cater for most dietary requirements, if your requirements are very
specific then it may be more difficult. This is due to the remoteness of the areas we visit and the availability of
certain ingredients. There are some areas we visit where it very difficult to even get regular milk, let alone
almond milk!***
TRANSPORT
Rated Excellent by past passengers
All transport including taxis, domestic flights, buses, vans, and tricycles
ADDITIONAL SERVICES
ADDITIONAL SERVICES
OPTIONAL EXTRAS
Zipline is an optional activity for PHP500 payable directly to the supplier
We help organise any other activities in the Philippines. These include:
Wanderlands Philippines
HIGHLIGHTS
ACCOMMODATION
Rated Excellent by past passengers
11 nights accommodation!
Boracay - W Hostel
Address: Malay, Aklan, Philippines
*Please note exact accommodation and details are re-confirmed at time of booking and subject to
change up to 6 weeks prior to departure
GUIDE
Rated Excellent by past passengers
An expert guide is included.
TRANSPORT
Rated Excellent by past passengers
HIGHLIGHTS
AGE RANGE
18 to 99 year olds
MAX GROUP SIZE
30
With the adventure tour Tru Philippines Experience, you have a 10 daytour package taking you through Cebu
City, Philippines and 4 other destinations in Philippines.
ACCOMMODATION
Rated Excellent by past passengers
9 Night’s Accommodation
GUIDE
Rated Excellent by past passengers
An experienced TruTravels Guide throughout the trip
TRANSPORT
Rated Excellent by past passengers
All transport included
ADDITIONAL SERVICES
Airport Pick up (up to 2 days before start date)
Sardine Run in Moalboal
Moalboal Boat Trip
Snorkelling with Turtles
Kawasan Waterfalls
Cliff Jumping
Siquijor Island
Visit the healers & Mountain view point
Caves, Waterfalls & Beaches
Flight to Boracay
Island Boat Trip
Beach Party
Help with Onward Travel
Support across South East Asia
WANDERLANDS
ONE LIFE ADVENTURE
TRUTRAVELS