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Mission:
Investigating and analyzing possible causes which stopped chili sauce coming out of
plastic sauce container.
1
While tomato came out, green chili did not.
Gathering Information:
Asked who was manufacturer of sauces and sauce containers being used. I got the
information from both restaurants. Made note of sauce manufacturers and about sauce
containers in these restaurants. This struck me few questions, “How sauces appear to
have likely taste and odor when it is of two different manufacturers? How users would
2
While tomato came out, green chili did not.
have faced problem in getting chili sauce out of container in both restaurants? Did
they talk to restaurant manager or staff regarding this? If yes, why still the problem is
lying around on each table’s chili sauce containers? What users did, to get chili sauce
out? Did they visit the restaurant again? Or, though they visited the restaurant, did
they request for eatable that is served with chili (or other) sauce? What was the user’s
group or age of user’s, who had chili sauce with eatable in these restaurants? What
was diet and food type of users who used sauces in this restaurant? What users
ordered while using chili sauce? Did they have any health problem having this chili
sauce from these restaurants? Were they contempt with tomato sauce alone?” Sauce
container appeared to be similar with external appearances in two restaurants, but of
different container color. Made note of these observations and left from there.
Next day requested for few information from couple of gentlemen from each restaurant
regarding how the restaurant environment is maintained. Began to test what I was said
by visiting these two restaurants in three different times for a day.
3
While tomato came out, green chili did not.
8. Suppose if I fill 20 cups of sauce from one sauce bottle, will all 20 cups have same
resembling properties? Did any of your staff experiment this? The answer was
‘No, we have not done that’.
9. From past 3 days I observed the restaurants environment for possible extent.
Found that ceiling fan was switch on all working hours and confirmed this from
restaurant staff.
10. Found few sauce containers was placed on table which was next to a window.
Green tress outside one of the restaurant brought in bit fresh air.
11. Found air conditioners switched on during noon onwards. Air circulated from air
conditioners was enough to make my palms go cold in one of the restaurants.
12. At end of the day, all sauce containers was kept in a place and locked. This place
looked like a cupboard, probably which would not have much air flow inside.
13. Sauce container was given when any dish that needed it. Otherwise, in noon and
evening, the sauce container will be placed on tables in both restaurants.
4
While tomato came out, green chili did not.
8. Took chili sauce container whose tip was already blocked. Cleared the tip so that I
could see through it clearly. Tried to reproduce the problem and found it
happening again. May be when user who wished to have chili sauce squeezed
container, chili sauce came out and later it came out meagerly. Each time it was
squeezed, the container tip began to get accumulated with chili sauce ingredients
and dried from within inside. May be this behavior happened in bit quicker speed
when continer tip was exposed to air after getting little chili sauce out of it.
9. Moved to other restaurant and tried to reproduce the problem. Took two chili
sauce containers; one had clear knob tip and other containers knob tip was
blocked with chili sauce.
10. With the container which had clear knob tip, squeezed little sauce out of it. Made
sure that traces of sauces were left behind in the inner side of sauce container.
Waited for 10 minutes, and found that it was becoming hard to get sauce out of
container but still sauce came out of container meagerly.
11. Now began to wave my observation book over tip of the container, so that it
brought some more air around sauce container’s knob tip. Within two minutes,
observed tip and inner side of knob was blocked with hard and dried chili sauce
content. Trying to get sauce out of container did not work. A video of this was
made and it is available here. (http://viddler.com/explore/ravisuriya/videos/17)
12. With other sauce container, cleaned the knob tip so that it was clear for sauce
flow. Later tested for the said problem and observed that problem was
reproducible.
13. Mixed about 100 milliliter of warm water into half full chili sauce container.
Shook the container well. Tried now whether sauce comes out or not. Chili sauce
that came out had different taste and odor from earlier it had. Need to test with
warm and cold water. May be the behavior of problem turn to appear once all
mixed water moves out or may not. Need to test this conjecture.
Analysis:
1. May be sauce container was not cleaned well enough by restaurants staff
regularly or daily.
2. May be this was due to the thickness of chili sauce and its ingredients.
3. May be this was due to the small opening tip of sauce container being used.
4. May be sauce got dried up when exposed in air. I get questions for myself, why it
dried so soon at tip of container knob? What happens if I open the knob of
container and keep just container exposed to air? Will the complete chili sauce
inside gets dried? Or really did air circulation made it to dry up or was there
something else? But observations and context’s for that time, gave more
5
While tomato came out, green chili did not.
inferences on circulation of air. Observed that though knob tip appeared to have
dried sauce, found it was bit wet within it and not completely desiccated.
5. May be this was from all observations above said or not.
6
While tomato came out, green chili did not.
user/customer of these restaurants did not repot, this probable symptom cannot be
underestimated.
These are few symptoms that were very obvious to me from above said problem till
now. May be other symptoms too exist along with above written and may uncover if
problem persist or unhandled.
By cleaning container’s knob tip, was flashing fix for that instant. But this may
not be a satisfying fix.
How often it can be cleaned in a day? Or serving sauce in open container which is
well closed, but it may not be as comfort as in plastic sauce container.
Need to try with sauce container whose knob has bit bigger opening tip.
These restaurants need to find better fix for them based on their contexts.
7
While tomato came out, green chili did not.
Pic – 1: Chili sauce inside container. Pic – 2: Chili sauce traces around
neck of container.
Pic – 3: Chili sauce inside the container’s Pic – 4: Sauce container’s tip from
knob. outside container.
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While tomato came out, green chili did not.
Pic – 5: Chili sauce traces around container’s Pic – 6: Chili sauce traces inside the
neck (in restaurant 2). container’s knob tip (in restaurant 2).
Pic – 7: Chili sauce traces inside the Pic – 8: Dried chili sauce traces at the
container’s knob tip (in restaurant 1). container’s knob tip (in restaurant 1).
9
While tomato came out, green chili did not.
10