openSAP

How to Best Leverage SAP S/4HANA Cloud for

Your Company
Week 1 Unit 1

00:00:10 Hello and welcome to the first week of the openSAP course "How to Best Leverage SAP
S/4HANA Cloud for Your Company". My name is Bert Schulze, I am with the SAP S/4HANA
Product Management, and I will guide you through this session.
00:00:26 In the first unit, I will show you what this course is all about and what's to come over the
next four weeks. With the digital transformation reinventing the way in which business is
done, the global economy is constantly shifting and evolving.
00:00:43 In the middle of last century, most companies could expect to last forever. In today's fast-
changing world, companies are chased by disruption everywhere.
00:00:54 A shrinking life expectancy of companies on the Fortune 500 index from 75 years to 15
years as reported by Steven Denning (Forbes) and the fact that four "start-ups" – Facebook,
Uber, Airbnb, and Alibaba.com – today account for
00:01:11 60% of the market cap of the German stock index DAX speaks a clear language: fast
innovators – hungry for success – disrupt established markets.
00:01:24 Not necessarily fueled with better products but better customer service strategies do smart
companies leapfrog industry borders and sell additional products and services into existing
markets and leave established market leaders perplexed behind.
00:01:40 We recognized many blue chips have fallen flat and became irrelevant in one single
decade. Modern ERP needs to support this fast and dramatic shift without losing its
capability to run like clockwork.
00:01:57 Companies need a high degree of agility to cope with ever-changing business
environments. If they play it right and exploit new market trends, they can pitchfork
themselves way ahead of the competition.
00:02:11 However, one thing all businesses require in today’s environment is speed and innovation.
This is what the digital core is bringing to customers, based on a most modern architecture
and new user paradigms.
00:02:27 We provide simply intelligent ERP. The cloud itself adds another dimension.
00:02:35 Leveraging SaaS ERP gives you the agility to foster rapid innovation cycles. The adoption
of SaaS ERP is about to take off.
00:02:45 In some industries, you can still gain a first mover status and leapfrog the competition while
the digital core in on-premise has already fully taken off.
00:02:57 Only cloud customers can consume four releases per year, always running on the latest
source and being able to adopt the latest and greatest of emerging technologies.
00:03:08 Due to this release schedule, companies can benefit from adding cutting-edge technologies,
such as machine learning, predictive analytics, and IoT integration – instantly.

00:03:23 Adoption of SaaS for line of businesses is already a commodity. Customers are now
beginning to deploy ERP in the cloud to regain velocity for the core.
00:03:35 Shifting CAPEX to OPEX is now also possible here. Companies prefer to gain flexibility and
grow the solution with the company in a flexible model without locking in capital.
00:03:48 Especially a highly volatile market with mergers, demergers, and divestitures driven by the
digital transformation is in favor of highly flexible capital on deployment models.
00:04:01 Finally, it is about freeing up IT resources for strategic innovation topics and differentiating
processes, for example, according to Gartner's Bimodal IT,
00:04:13 while relying on the core to run like clockwork in a federated environment. The offering for
SAP S/4HANA gives every customer the ideal solution for their business need,
00:04:27 depending on the scope and time to market. SAP provides several deployment options
starting with SAP S/4HANA on premise,
00:04:36 through SAP S/4HANA on Infrastructure as a Service, and HEC, including the private
option, and finally, the SAP S/4HANA public cloud.
00:04:47 Every layer is well defined: Infrastructure, Platform, and Software as a Service. In on-
premise, you have the same layers, just not necessarily “as a service”.
00:04:58 The more we move to the cloud, the more partners and/or SAP are taking over
responsibility. With SaaS, it is all about speed of innovation adoption.
00:05:13 Therefore, we are delivering quarterly innovation cycles for the public cloud, which are
pushed into the customers' systems. We can do this because the burden of the upgrade is
on us, SAP, and not on the customer anymore.
00:05:29 Therefore, upgrades can be consumed more often. And again, each customer is in the
position of being on the latest source code at any time.
00:05:38 The cloud does not know old source code by definition. This gives you the chance to
optimize and redesign your business processes, built on intelligent ERP.
00:05:55 And there are two important observations we need to consider. And this puts us in a unique
situation in the industry.
00:06:03 1) In SAP S/4HANA, we deliver innovations for all S/4HANA deployment options from one
single code line. Both have an identical foundation – this is unique in the industry.
00:06:17 2) The fundamental difference between the deployment options is the scope. We only
release fully simplified scope with available Best Practices and guided configuration to the
cloud,
00:06:28 while we allow for our on-premise shipments an assembly of simplified and not yet fully
simplified functionality. The cloud allows a faster time to value, upgradability on a quarterly
base, and ease of consumption for the end user.
00:06:49 What is the business value of multiple deployments derived from one code line? 1) It gives
customers the flexibility to decide whether to deploy cloud or on-premise,
00:07:00 depending on the required scope with a clear cloud-first strategy. 2) The long-term
perspective to be able to switch between deployment options –
00:07:10 think again of mergers and demergers of your company in this fast-changing economy and
how you serve these various needs. 3) Business objects in both systems are semantical
twins,
00:07:25 and with the increasing Best Practice scope, the deployment options grow consequently
together. The cloud deployment is designed for enterprises that want
00:07:36 1) a standardized cloud offering, primarily covering the core business scenarios of an
enterprise, or 2) specific business scenarios of lines of business in certain industries
combined with a fast innovation cycle.
00:07:51 If you think cloud is a technical deployment option, I disagree. Cloud stands for
standardization, fast time to value, and fast adoption of innovations, a simplification of
consumption.
00:08:05 It's fully mobilized, it comes with a pay-per-use model, so OPEX only, it's elastic, and it's
highly scalable. Over the next few weeks, you will get to meet many of my colleagues.
00:08:23 We will start by introducing our SAP S/4HANA Cloud Solution itself. We will touch on single
and multi-tier Software as a Service in an ERP setup.
00:08:34 And how you can realize this using SAP S/4HANA Cloud. Subsequently, we will introduce
our "operations in the cloud" as a foundation of your success.
00:08:47 "Fit to standard" will play a substantial role, before we introduce the new value levers of our
digital core. In the second week, we will dive into the scope of SAP S/4HANA Cloud.
00:09:00 In each unit, we will introduce a business priority and the related scope. To top this off, we
will walk you through selected use cases that will demonstrate the value you can expect.

2
00:09:13 Then in Week 3, we will focus on cross topics of SAP S/4HANA Cloud – very relevant for
every company that operates ERP in the cloud. We will further take you on a tour through
the magic of our embedded analytics and how you can leverage it for your specific needs.
00:09:34 We will also educate you on extensibility, integration, and embedded platform capabilities.
Week 4 will be spent on a complete end-to-end onboarding along a case study company.
00:09:48 Following the different implementation phases, you will get to experience a cloud
onboarding from head to toe and receive practical tips for your own projects.
00:10:02 All of you who have already participated in an openSAP course know what is coming now.
You must take a final exam to receive accreditation for this course.
00:10:14 The content will be covered within the course, though some might feel they want to revise
some further material or go deeper in some areas. Therefore, I would like to share a
compiled list of valuable links and assets that might help you on your journey to mastering
SAP S/4HANA Cloud.
00:10:35 Of course, everything we present to you is publicly available. Thank you choosing this
course, and I hope you enjoy what we are going to offer you over the next couple of weeks.
00:10:49 I will definitely see you again at the finishing line. Bye bye.

3
Week 1 Unit 2

00:00:10 Welcome to the openSAP course Week 1, Unit 3 on "Single/Two-Tier ERP". My name is
Matthias Haendly, and over the next couple of minutes, I want to give you all the
background on this interesting topic.
00:00:33 We will cover, first, what we really mean when we talk about single or two-tier ERP. I will go
into more details about the different levels of dependency that single subsidiaries might
have.
00:00:51 We will then look into the different complications you run into when you deploy two-tier ERP
systems in general and what the specific advantages of SAP2SAP connectivity are here.

00:01:08 And last but not least, we'll go into a quick overview of what you get when you deploy a two-
tier ERP system from SAP and the major steps that you need to take to make your system
landscape two-tier ERP.
00:01:29 Let's first have a look at why we talk about single or two-tier ERP systems. There are many
situations out there where managing your subsidiary business out of your headquarters
ERP system makes a lot of sense.
00:01:46 That is good and fine, and this is a very efficient way of managing some subsidiary
business. However, there is often a business need to give more independence to some
subsidiaries,
00:02:02 and therefore, for those subsidiaries it makes a lot of sense to deploy a separate ERP
system. In those cases, when you have basically established a second tier of ERP systems
in your overall landscape, we talk about "two-tier".
00:02:20 You can even imagine multi-tier if subsidiaries have more subsidiaries, but this is not really
a big difference, therefore we'll focus here on two-tier ERP systems.
00:02:34 Why? And what are these situations where this makes sense for you? Well, imagine that
your headquarters needs to deal with many different countries and many different business
processes.
00:02:48 That makes it, of course, more difficult to quickly adapt new processes that you need in a
single subsidiary. And therefore, giving those subsidiaries their own ERP system really
tremendously increases the speed of innovation you can achieve there
00:03:07 and allows them, maybe, to pursue different new business that you are not really dealing
with from a headquarters perspective. Still there are some needs that we need to cover and
this is what we'll have a closer look at in this course here.
00:03:26 Therefore, let's first try to differentiate the different types of subsidiaries we see there. In
general, there are some subsidiaries that are very independent.
00:03:39 Think about a kind of start-up pursuing a new business opportunity for the overall enterprise
where totally new processes need to be managed and innovative new ways are explored.

00:03:53 This is a very independent business. On the other hand, there might be subsidiaries that are
very closely aligned and a long-term part of your enterprise
00:04:06 that are pursuing sales operations or other processes that complement the normal business
you do in your enterprise. And those are more the type of dependent subsidiaries that we
see there.
00:04:21 If we look into these two flavors. First, the more independent subsidiary – this is clearly an
area where at first you look into
00:04:33 the functionality that SAP S/4HANA can provide to the business. And you need to check
that the major business processes that are important for that subsidiary are covered.
00:04:46 That is always a good starting point anyhow, to see that that business is covered. However,
you don't have big investments into how this is integrated into your overall headquarters
business.
00:05:01 The other flavor is clearly the more dependent subsidiary where, for example, planning is
done on a headquarters side,

4
00:05:11 and this planning data needs to be considered and embedded in the subsidiary business.
Or where there are processes and needs to ensure that reporting can be done,
00:05:23 not just financial consolidation but also reporting on sales or procurement or manufacturing
activities that need to be seen in the overall context.
00:05:33 Or other more tightly related business processes are running between the headquarters and
the subsidiary. This is the more dependent subsidiary type that we see.
00:05:46 And it's not just black and white – there are a lot of gray shades in between. But that clearly
helps to better understand the need for integration that really needs to be managed and
dealt with.
00:06:00 So what is now really the complexity if you look into this business? You have your
headquarters, you have your subsidiary, and of course, a first important step is that you are
able to do financial consolidation
00:06:17 and that you understand where you are from a financial perspective. You need to exchange
planning data, you might want to go into cash management and other areas there as well.

00:06:30 You are often running sales offices. If it's a subsidiary in a specific country, you want to
provide your local customers with a direct interaction point,
00:06:41 a local sales office that is really close to the customers' needs, that is running operations
there. Either with the subsidiary or from the headquarters.
00:06:52 And, of course, there are the generic services that you are providing as shared services in
regards to HR, finance, vendor management, contracts that you might have that are done
and negotiated on the headquarters side
00:07:08 but that need to be leveraged and considered also in the local business, of course. What
makes this a tedious task is clearly that you need to deal with analytics, transactions,
master data,
00:07:22 that needs to be synchronized or harmonized across these different tiers, and that needs to
be managed. And it's very important to understand that if you cannot find a good working
model of how this is dealt with,
00:07:39 the complexity is increased, and complexity means it's a hindrance to innovation. So when
you at first try to drive innovation capabilities in your subsidiaries,
00:07:53 but the trade-off might be that with that increased complexity you're hindering innovation,
then you have a problem,
00:08:03 and this problem is definitely bigger to be solved when you have a multi-vendor approach,
meaning you might have an SAP system at the headquarters
00:08:14 and you have multiple different vendors with different data models, process models in the
subsidiaries, with different master data requirements that need to be harmonized.
00:08:26 So it's very important that this fundamental complication is understood, that you need to
deal with when moving to more than one tier,
00:08:37 and that this can definitely be a big advantage if you are pursuing a one-vendor strategy in
that regards – you are running at your headquarters an SAP ERP system, be it ECC or
S/4HANA,
00:08:56 and then also considering the S/4HANA Cloud solution at the subsidiary. Why? Because of
the common data and analytical models, it is much easier to harmonize
00:09:10 and bring these different data and process models into synchronization so that data can be
more easily exchanged and related to.
00:09:22 You also have a common user experience. There is one global support and localization
framework that can be applied,
00:09:30 and you can then automatically support the financial needs of the headquarters but also use
specifically this cloud deployment
00:09:43 as a first step to really expand your cloud footprint overall, collect experiences, and then
deploy them more and more across your overall landscape.
00:09:56 So a lot of advantages that come with a one- vendor strategy in that regards because of that
proximity between data and process models and processes overall.

5
00:10:11 Besides that, you can then really focus on achieving the business benefits that you were
heading for. Rapid time to value at a lower cost – this is leveraging all the different cloud
qualities
00:10:28 that this new deployment model really brings into your subsidiary, into your ERP context.
Combined with the big advantages that can be brought to the table by combining the
analytics
00:10:45 and the transactional capabilities underneath an which is the key innovation that was
already first brought to the on-premise world with leveraging that in-memory database
00:10:58 that really goes beyond that old divide in the latency you had between operational reporting
systems, that your users need to ask before they can do the right transactions in that
system.
00:11:15 So bringing this instant insight to action paradigm to work is, of course, a big property and a
big asset that you bring to your subsidiaries by leveraging S/4HANA Cloud.
00:11:28 I've already talked about that process consistency, that easy-change, simple-to-extend type
of model that we have here with the fit-to-standard, approach
00:11:39 but also the capabilities to extend with SAP Cloud Platform. And if you are starting to deploy
more of those systems,
00:11:49 yes, you can duplicate those innovations that you brought to your subsidiary first also into
other subsidiaries or headquarters later on by leveraging the same fundamental processes
underneath.
00:12:07 What can we provide with a two-tier ERP now? We basically learned heavily from the
different deployments we already had in that context
00:12:22 and the many experiences that we had. And we focus on the following areas because we
feel that these are the key process areas that are relevant for all two-tier ERP deployments.

00:12:38 First, it's in the core financial area. You want to drive corporate planning into the subsidiary,
and you need to be able to
00:12:48 consolidate the financial information that you have in the subsidiary back into your
consolidation system. You need to be able to check on local profitability in the context of
your overall enterprise.
00:13:06 You might need to deal with cash management. Not all subsidiaries can manage all their
cash that they might need on their own, or you don't want this to happen,
00:13:18 and therefore that is also a key process that needs to be supported, to allocate the right
money to those subsidiaries.
00:13:28 We look into the sales area. We clearly see two major flavors of how you're running your
sales office:
00:13:38 Either customers order from you directly and it's also delivered from your local stock to the
customers, or there are kinds of job shipment scenarios where customers might call your
local sales office
00:13:57 but actually the shipment will happen on the headquarters' side, or the delivery. And this is
also a more tedious process where we need to look into how this is integrated,
00:14:11 looking into that level of integration that is relevant and fits best for your needs. Procure to
pay is another area where you are doing local procurement.
00:14:23 Normally, you buy what you need – according to your corporate policies, of course. And
second, you might want to procure against a central contract that is negotiated on the
headquarters' side,
00:14:37 and therefore there also needs to be tighter collaboration again with the headquarters
business. In the manufacturing area, we see two different areas:
00:14:51 One is where the subsidiary acts as a production unit and internal supplier of the
headquarters, or there is a model where the headquarters basically supplies all the material
ingredients to that subsidiary,
00:15:09 and it is then produced, assembled, and shipped back to the headquarters. So these are the
two major areas that we see need support on the manufacturing side.

6
00:15:21 That is an overview of the types of businesses we support. Please don't forget that there is,
of course, all other business that is coming with the SAP HANA Cloud solution to you as
well
00:15:38 that just supports the local business needs of running an ERP system. So what are the
major steps we see in terms of how you get there?
00:15:51 The first step – clearly you need to understand which business can be supported by the
cloud solution and you go and support exactly that one.
00:16:01 The second area is that you look into your needs of corporate planning, financial
consolidation, and profitability to basically integrate on that financial side.
00:16:15 The third area – you need to ensure reporting and visibility are provided so that you can
actually see what is happening in the subsidiaries.
00:16:25 These two steps – consolidation and visibility – basically make your independent
deployment into a two-tier deployment. And then last but not least, and this is where you
truly differentiate, it's these integrated processes, like a drop shipment from the
headquarters
00:16:42 or other interrelated processes, that you need to run between your subsidiary and your
headquarters, which then truly helps you to be most efficient as a multinational enterprise.
00:17:01 To summarize this section, we see that on tier 1 you have a fully functional ERP that might
manage some subsidiaries. But at tier 2, you might choose in some areas where the one-
tier approach is not sufficient
00:17:21 to owned independent deployments of S/4HANA Cloud in a way that allows you to provide
lighter, cheaper, simpler ways of how you can actually support the business
00:17:40 and deliver at a high pace the innovations that exactly that subsidiary needs. And for those
situations, a two-tier ERP deployment is probably the best choice you can go for.
00:17:58 Thank you.

7
Week 1 Unit 3

00:00:13 Welcome to Week 1, Unit 3. My name is Ulrich Hauke and I'm part of the SAP S/4HANA
Product Management team.
00:00:21 In this unit, we will look into the topic of SAP S/4HANA Cloud Deployment with SAP
Activate. Up to now, ERP software implementation projects have very often been
requirements-driven, with a lengthy blueprinting and design phase.
00:00:40 This is time-consuming and costly – sometimes it could take years to go live with new ERP
implementations. But the customer requirements for new ERP deployments have changed.

00:00:54 Since SAP S/4HANA Cloud is a public cloud offering, it has to fulfill certain requirements to
meet the expectation with respect to deployment of the solution.
00:01:05 Customers' expectations and objectives are clear: How can I accelerate time to value – so
is there a way for a faster and less service-intensive implementation
00:01:17 with more involvement of key users in the different lines of business involved? What
guidance do I get from SAP to deploy SAP S/4HANA Cloud in an agile way?
00:01:29 And how does SAP ensure easy adoption of the quarterly innovations without disruption?
Customers expect a highly guided implementation led with Best Practices, accelerated by
tools, templates, and predefined content,
00:01:46 clear guidance through each implementation phase, and an agile project management
approach. SAP listens carefully and has developed a new implementation experience called
SAP Activate for SAP S/4HANA Cloud.
00:02:05 It consists of three key elements addressing the customer needs: First, SAP Best Practices.

00:02:14 SAP S/4HANA Cloud provides pre-configuration and content for core business processes in
finance, procurement, manufacturing, sales, and supply chain.
00:02:27 These processes are supported by SAP Fiori for a role-specific, intuitive, and simple user
experience. To complement the business processes, embedded analytics and Fiori
overview pages add real-time insight into data.
00:02:44 In addition, the cloud offers Best Practices for integration to other cloud solutions, such as
SAP SuccessFactors Employee Central, Concur, Fieldglass, and Ariba.
00:02:58 SAP Best Practices for Data Migration complements the foundation and offers customers
a nondisruptive, simplified transition to SAP S/4HANA Cloud.
00:03:10 Second, the guided configuration. The guided configuration allows an intuitive configuration,
automated testing,
00:03:19 and content lifecycle management to support agile adoption of continuous innovation, even
after go-live. Many customizing tasks can be done by the key users in the line of business
without deep IT skills
00:03:34 and mainly focusing on business configuration on behalf of their line of business. And third,
an agile implementation methodology with prescriptive and comprehensive implementation
tasks,
00:03:51 how-to-do documents, and project management templates. SAP Activate normalizes SAP
S/4HANA Cloud deployments in six phases: Discover, Prepare, Explore, Realize, Deploy,
and Run.
00:04:10 Each of these phases has some key activities that are outlined as follows: discovery access,
Fit to Standard Analysis, scoping and configuration, migration, integration,
00:04:25 extension and test, onboard and deploy, and finally operate, monitor, and support. Before
we drill down into the key steps, I would like to introduce you to the key milestones,
00:04:42 the different logical system types provisioned, and their relationship along these milestones.
The two most important milestones are Contract and Go-live.
00:04:55 Contract represents the point in time when a customer signs the SAP S/4HANA Cloud
contract, whereas Go-live is the point in time from which SAP S/4HANA Cloud is used
productively by the customer.

8
00:05:12 Prospects that haven't yet signed a contract can get free access to a trial system. After a
customer has signed a contract, he gets instant access to a starter system.
00:05:25 This starter system is pre-configured with demo data and serves as a basis for the Fit to
Standard Analysis that usually takes place after the users have been onboarded to the
starter system.
00:05:40 During the Fit to Standard workshops, the implementation backlog is captured, prioritized,
and signed off by the business. Based on the defined backlog, scoping and configuration is
then done in the quality system,
00:05:56 where it is constantly tested and released to the production system in a weekly tact. Now let
us take a look into the key steps and how SAP Activate helps you in more detail.
00:06:14 Accessing the free discovery system is easy. Just register with an e-mail address and you'll
get free access to the trial system for 14 days with a few clicks.
00:06:24 Within the trial system, you have instant access to fully activated sample business
processes, including a model organization, sample master data, and selected business
roles.
00:06:37 High-value scenarios with most recent user interfaces let you conduct a discovery
assessment before the contract close date. The trial includes in-app documentation and
guided solution tours in a what-you-see-is-what- you-get approach.
00:06:56 So let's maybe have a quick look at such a trial system here. So here we are logged on to
the trial system here – we are now in the Trial Center.
00:07:24 And as you can see here, we have Guided Tours, and access to several LoBs here – to
Project Management, Accounts Receivable, Accounts Payables, General Ledger, and so
on.
00:07:38 As well as the My Learning app. And what you can do from here is, for instance, you can
take guided tours.
00:07:46 These are predefined business processes that guide you through the system without any
knowledge of the system. For instance, here for the Finance function we see here Monitor
and Manage Receivables from an accounts receivables clerk.
00:08:07 And if you click that, the system then guides you step by step through this demo scenario
here. And you just need to follow the instructions given here.
00:08:21 For instance here: "You are the Manager for the Accounts Receivable department. The
KPIs in SAP S/4HANA help you identify potential issues..."
00:08:31 So this is an intro to the KPI monitoring here in the launchpad. So then, for instance, here
you can now follow the KPI for Total Receivables.
00:08:43 And the system now guides you step by step through this process of collecting receivables
and getting an incoming payment.
00:09:00 You can take a break here at any time and go back to Home. And beside the guided tours,
you also have the ability to just use it freely here.
00:09:09 So without the guided tour, in the system here you can try Process Receivables or whatever
you want – you can post an incoming payment. And the system is indeed a live system.

00:09:24 That's the trial. The trial also gives you access here to some more resources in My Learning
– I will show you that later in this section.
00:09:39 Let's go back to the slides. So let's come to the Fit to Standard Analysis.
00:09:53 The Fit to Standard Analysis includes an onboarding workshop to enable project team. The
SAP Activate methodology in conjunction with the starter system with its pre-configuration

00:10:08 is the key enabler ensuring a Fit to Standard business process delivered in the cloud. The
customer starter system supports the mapping of business requirements to the solution
capabilities.
00:10:22 Tools supporting Fit to Standard Analysis are the SAP Roadmap Viewer and the SAP Best
Practices Explorer. The SAP Roadmap Viewer helps you to organize your SAP S/4HANA
implementation project with more than 260 accelerators.

9
00:10:42 It is an SAP Fiori application that provides access to complete methodology content, with all
the tasks and accelerators and provides a detailed how-to-configure description tailored to
SAP S/4HANA Cloud in particular.
00:10:59 It serves as a single source of truth for all implementation-related content. So let's have a
quick look here – as I said, this is also a public Fiori app here.
00:11:18 So this is the URL here: go.support.sap.com/roadmapviewer – I've also included the link in
the presentation. And from here, you can then choose Solution Specific > On Cloud.
00:11:38 I'll make that a bit bigger. And from here, please select Enterprise Management Cloud,
00:11:47 which represents the entire scope of SAP S/4HANA Cloud. There are also other entry-level
scopes like Professional Services Cloud and Finance Cloud –
00:11:58 the entire scope is within Enterprise Management Cloud here. And here you are now guided
through the different phases here according to the roadmap structure we have seen,

00:12:11 with the different phases here: Discover, Prepare, Explore, and so on. Or you can drill down
to tasks and deliverables through Workstreams,
00:12:21 which are more logical groupings of tasks that have to be done in the project. So a more
sequenced view or a more tasks-based view.
00:12:30 And if, for instance, you go here into such a topic here, then you see a description of this
phase, its deliverables, and then below the deliverables, the different tasks that are
associated with it here.
00:12:51 And for each task, you have the accelerators assigned, which are additional documents and
templates that help to do the tasks more efficiently.
00:13:02 I could also use the project plan here. So here you have the opportunity to download a
project plan template in Excel
00:13:13 that has a predefined work breakdown structure for your implementation project in Excel. So
you can use this as a template and adjust it to your individual needs.
00:13:35 So here are again the different activities and the workstreams, and you can simply use that
for project planning. Good.
00:13:50 The other tool to support Fit to Standard Analysis is the SAP Best Practices Explorer. And
that is also a Fiori app to search, browse, and consume and download SAP Best Practices
content.
00:14:05 Okay. So let's continue here at this point in time with the next slide: scoping and
configuration. The next phase is scope and configuration in SAP S/4HANA Cloud.
00:14:19 Initial scoping and activation of the quality and production systems is done by the SAP
Service Center based on the defined outcome of the Fit to Standard workshops.
00:14:32 Most of the business settings are delivered with reasonable defaults, and some are set by
the Service Center based on the customer input. This, for example, includes the initial setup
of the chart of accounts, document split, and ledger setup.
00:14:50 The remaining configuration and personalization is done by the customer key users with
specific self-service configuration apps in the Manage Your Solution app.
00:15:03 But let's see... if we can call it here in the system. So here we are now in the power user UI,
so we are logged on as a power user.
00:15:14 And from here, the power user has access to the Manage Your Solution app, which is a
very central And here we are now, for example, in the Realize phase for the USA
deployment.
00:15:29 And here we have different possibilities. From here, for instance, we can configure the
solution – so basically call up self-service configuration UIs to conduct tasks like
00:15:45 organizational setup, setup of account determination, cash bank accounts, and so on. Then
we have View Solution Scope, where you can see which scope items have been activated

00:16:03 in the quality system and in the production system. Learn More guides you to more learning
resources, specifically the SAP Learning Hub that contains a learning room dedicated to
Cloud.

10
00:16:17 Test Your Processes to actually run automated tests based on the included test engine.
[Migrate Your Data] The whole application from migration of data, for instance, the upload of
bank account data or master data.
00:16:33 [Manage Your Test Processes] And here you manage your test processes, so that means
here you set up test plans and the scope for testing that you later run and use to test your
processes.
00:16:43 In Week 4, we will give you a case study where we drill down in each of these sub-apps in
more detail. So let's go to Migrate, Integrate, Extend, and Test.
00:17:10 Here, SAP delivers a couple of powerful apps to support these tasks. For example, the
migration cockpit to migrate the customer data as we just saw,
00:17:21 such as own customers, vendors, house banks, from the current non-ERP environment to
SAP S/4HANA Cloud. Integration content is delivered with the product as part of SAP Best
Practices.
00:17:37 And the implementation setup of this integration is currently managed by SAP. Regarding
extensibility, there is a big range of tools, for example to add custom fields, custom objects,
create your own reports,
00:17:53 or even additional apps side by side developed on SAP Cloud Platform. In Week 3, you will
see a dedicated chapter on extensibility.
00:18:06 And last but not least, an integrated test tool with test scripts tailored to the activated scope
to support automated testing. And finally the onboarding of new users and ongoing training
of more experienced users.
00:18:26 This is mainly supported with e-learning accessible through the learning app or the Learning
Hub from SAP. And in addition, SAP provides a completely new in-app help that gives you
the right help from within the app that you are currently using.
00:18:46 So maybe I'll go back to the trial system – here in the trial system, you have the best
environment to explore that. So here, we are now calling the learning app.
00:19:04 And here, within the learning app, you have access to the different e-learning content –
different Getting Started videos: Working with the Launchpad, Working with Apps, working
with the configuration and user management, and so on.
00:19:20 So there are videos behind that. And from here, you can also jump directly to the Learning
Hub.
00:19:32 In addition, maybe we can call up the in-app help I just mentioned here. So maybe let's go
again to Accounts Receivable
00:19:43 and we'll post an incoming statement. And now maybe you don't know what all the fields
here mean – what is Fees, for example?
00:19:54 If you want to know that, you simply call the in- app here, the question mark, and you get
these bubbles displayed, and behind each of these bubbles, you can call up more
information here.
00:20:05 So, for instance, for Fees, I click on it and a popup appears explaining exactly what this field
means, including an example. This in-app help is context-sensitive so it brings up the help
depending on what screen you're on.
00:20:32 So, that concludes this unit – thank you very much and see you soon.

11
Week 1 Unit 4

00:00:11 Hi and welcome to Unit 4 of Week 1. My name is Katharina Hellmich and I’m part of the
SAP S/4HANA Product Management team
00:00:20 In this week, I want to give you some insights into our cloud operation and the support we
offer for SAP S/4HANA Cloud. Among the key benefits of our SAP S/4HANA Cloud solution
is the rapid innovation cycle.
00:00:35 With our quarterly shipments, you always get the latest and greatest functionality. At the first
glance, it might seem overwhelming to do an upgrade 4 times a year,
00:00:45 but be assured – all those upgrades happen highly automated. SAP does most of the work.

00:00:51 The only thing left on your end is to test and configure your SAP S/4HANA Cloud system.
So the effort related to upgrades on your end is very manageable.
00:01:02 Also, be assured that we guarantee business integrity with all our upgrades. Based on our
powerful guided configuration concept,
00:01:11 you can only touch and configure those parts of the solution that cannot break the system. A
dedicated content lifecycle management on our end protects your customer configuration as
well as maintaining the existing SAP configuration.
00:01:27 To ensure that you always have a running system without any technical issues, we also
have a biweekly hotfix collection. Here again, SAP will do the update of your SAP S/4HANA
Cloud system for the hotfixes, so there is no effort required on your end.
00:01:44 In case there are any highly critical issues that require immediate remedy, we also offer on-
demand emergency patches. As you can see, you have a significant boost in speed in your
business thanks to our quarterly innovation cycle
00:02:00 without all the pain related to four upgrades a year. All upgrade-related tasks as well as the
continuous system maintenance are managed by
00:02:10 In that manner, you can spend your time on investigating our new innovations and
evaluating the use in your business. Corresponding to the simplification in IT operations as
part of SAP S/4HANA Cloud, your system landscape is streamlined as well.
00:02:28 When you move to SAP S/4HANA Cloud, you will have a significantly different system
landscape. Unlike on-premise, you will only have two systems: a quality system and a
productive system.
00:02:41 The development and quality systems that you might know from the on-premise world are
morphed into only one system. The quality system is your tool to configure, extend, and test
your solution.
00:02:54 Whenever there is an upgrade of SAP S/4HANA Cloud, you will first import it to your Q
system and test it there. Any configurations to the Best Practice processes will also be done
in your Q system.
00:03:08 After you've successfully tested the new content, you will then import it to your P system.
There, you can then leverage all enhancements and new innovations for your productive
processes.
00:03:22 If you wonder how such upgrades are performed in practice, all SAP S/4HANA Cloud
upgrades follow the same sequence. For each quarter, SAP assigns customers to two
waves to perform the upgrade.
00:03:35 Those two waves follow different timelines. All customers of the first wave will start with their
Q system upgrade on the first weekend after the official release to customer date.
00:03:47 Then they will have two weeks to test the upgrade to ensure everything works the way it is
supposed and to get used to the new innovations shipped with the upgrade.
00:03:57 During that time, they also determine whether the delivered Best Practice content is a good
fit or whether they need to configure parts of it using the self-service configuration.
00:04:09 After those two weeks are over, they will then upgrade their productive system over the
weekend. All customers of the second wave do exactly the same thing – they just start one
week later.

12
00:04:23 In case you are wondering whether you are allowed to skip an upgrade, the answer is no.
The upgrade happens automatically.
00:04:31 However, you can decide whether you want to adopt the innovations shipped with an
upgrade. Let’s now dive a little bit deeper into the process of an upgrade.
00:04:42 For SAP S/4HANA Cloud, there is a three-step approach spanning over 18 days. Step one
is the upgrade of the Q system, which happens on Saturdays.
00:04:53 Two days before, you start preprocessing the upcoming upgrade. During those two days,
your system is up and running as usual,
00:05:02 but you cannot access any workbench tools to extend SAP S/4HANA Cloud or to configure
it. During the actual upgrade of your Q system on Saturday, you have downtime.
00:05:13 Nevertheless, this has no impact on your productive system. Once your Q system has been
upgraded to the latest release, step 2 – the test phase – begins.
00:05:24 During the two weeks, you can extensively test your new SAP S/4HANA Cloud release in
the Q system. You can perform regression tests and also configure and test the new
features of the release.
00:05:37 You should also be aware that starting from the preprocessing phase up until the upgrade of
the P system, you cannot do any transports from your Q system to your P system.
00:05:48 After the test phase, step 3 begins: the upgrade of the P system. As stated in our service
level agreement, the window for the upgrade of the Q and P systems
00:05:59 is from Saturday 3:00 a.m. to Sunday 3:00 a.m. local time. The maximum downtime is
capped at 24 hours.
00:06:08 Nevertheless, you should keep in mind that the upgrades are usually done much more
quickly. After you have upgraded your P system to the latest release, transports from your Q
system are possible again.
00:06:21 As you can see, the upgrade of an SAP S/4HANA Cloud system is very safe and effortless.
But with SAP S/4HANA Cloud, not only is upgrading your system landscape mostly
managed by SAP,
00:06:36 but also you can off-load much of the daily administration of your application. Nevertheless,
not having the burden of system maintenance on your shoulders,
00:06:45 you must still ensure that your operational processes run with only the bare minimal service
disruption. To achieve this, SAP provides you with the support you need.
00:06:56 For SAP S/4HANA Cloud, SAP provides two support offerings: SAP Enterprise Support and
SAP Preferred Care. With every SAP S/4HANA Cloud subscription, you automatically
receive SAP Enterprise Support as part of the subscription.
00:07:13 SAP Enterprise Support can be regarded as the foundation of your support. With SAP
Enterprise Support, we offer integrated support for the complete lifecycle of your solution.
00:07:26 You will receive proactive and preventive support from day 1. Having access to our SAP
Support Advisory expert pool, you will achieve a faster time-to- value.
00:07:39 In addition, you will also have access to the SAP Enterprise Support Academy that offers
innovative learning assets for your upskilling. Therefore, you can adopt innovations faster
and with minimal business disruption.
00:07:54 Our experts will also assist you with a smooth integration with other cloud solutions. In case
you have a hybrid landscape, we also support you end to end, spanning both on- premise
and cloud.
00:08:08 For all customers that partake in a major business transformation or require extended
support for any other reasons, SAP offers SAP Preferred Care as a premium support on
top.
00:08:20 It covers full end-to-end support for the customer, including implementation support and
guidance. With SAP Preferred Care, we offer true support in the sense of collaboration and
innovation,
00:08:35 which enables you then in turn to realize the full value of all your software investments. To
realize this while also mitigating the risk of disruption, SAP Preferred Care builds on four
pillars.

13
00:08:50 The first one, mission-critical support, ensures that your operational processes run with only
minimal service disruption. Later, I will you show you in detail which service level agreement
SAP commits to.
00:09:04 The second one, collaboration, guarantees that you will always have access to functional
and technical experts within SAP. As part of the SAP Preferred Care offering, every
customer receives a designated customer success manager.
00:09:20 This customer success manager is your primary and first contact within SAP and helps you
throughout the whole software lifecycle. He or she strives towards unlocking the whole
value of your SAP S/4HANA Cloud system,
00:09:36 acts as a liaison between you and SAP, and can help to escalate issues within our
organization. Dealing with quarterly release cycles and new emerging technology on your
own can be overwhelming.
00:09:50 Here, your customer success manager helps you to track and activate only those
enhancements that fit your business and provide additional value. Another important aspect
of the collaboration part is to proactively provide upskilling to the right people within your
company.
00:10:10 Empowerment, the third pillar, aims at driving your operational excellence. Your designated
customer success manager will help you to overcome day-to-day challenges
00:10:21 and minimize the influence of exceptions to the standard process in SAP S/4HANA Cloud.
In addition, the customer success manager will continuously address and improve the
usability and performance of your system.
00:10:37 As part of the fourth pillar, innovation and value realization, SAP provides a guided
innovation process. With the help of your customer success manager, you will be able to
adopt new features more quickly.
00:10:52 And all of this while mitigating the risk of disruption of your business processes. As you can
see, SAP Preferred Care is a comprehensive service package
00:11:03 that helps you to fully leverage SAP S/4HANA Cloud for your company. One of the key
reasons to move to the cloud is that you might want to free up your IT staff from numerous
application management tasks.
00:11:18 SAP Enterprise Support and SAP Preferred Care for SAP S/4HANA Cloud help you to do
this even more by supporting you with issue resolutions and facilitating faster corrective
action.
00:11:30 By offloading this workload, you can spend your time on more important tasks that generate
value for your business. Here on this slide, you can compare the service level agreements
for SAP Enterprise Support and SAP Preferred Care.
00:11:46 For critical situations, both offer immediate support 24 hours a day, 7 days a week.
According to the SLAs, such very high-priority incidents are to be resolved within four hours
real time, not office hours.
00:12:05 For all other priorities, the guaranteed response time is longer. As you can see, SAP
Preferred Care provides you with significantly faster response times
00:12:15 for priority 2, 3, and 4 incidents compared to the SAP Enterprise support. It also safeguards
that high-priority incidents are corrected within only three business days.
00:12:29 Overall, both support levels assure fast issue resolution for incidents within your productive
system. Accordingly, unforeseen downtime or business disruption is mitigated and your
business operations run smoothly.
00:12:47 Now you've gained a good overview of the way we operate SAP S/4HANA Cloud and the
two different support offerings tailored to it. If you want to find out more about our support
offerings, visit support.sap.com.
00:13:04 In the next unit, we will introduce our SAP S/4HANA Cloud use cases with their respective
value levers. Thanks for watching and we'll see each other again next week.

14
Week 1 Unit 5

00:00:10 Hello, and welcome back to the last unit of our first week of the openSAP course "How to
Best Leverage SAP S/4HANA Cloud for Your Company".
00:00:21 My name is – still – Bert Schulze, part of SAP S/4HANA Product Management. And this is
my session today – I will explain to you the new value levers driven by the digital
transformation mapped to SAP S/4HANA Cloud.
00:00:37 So in this unit, I will lay out the foundation for the upcoming week, where you will hear more
about specific use cases for SAP S/4HANA Cloud.
00:00:47 Some of you might have followed our first SAP S/4HANA use case course where we
already introduced this concept. It will be a good refresher for you as well.
00:00:58 To address the new fast-changing environment, customers can now automate repetitive
tasks and decisions based on information available. It is time to rethink the core processes.

00:01:11 With the combination of machine learning and predictive analytics, we are going to enter the
decade of an intelligent enterprise – automation of standardized business functions,
00:01:25 and also leaving room for differentiating activities to the individuals. It is about exception-
based handling and not filling the workdays any more with routine tasks.
00:01:38 What does it need? There are four things which you need to take into consideration.
00:01:43 1) An architecture that delivers a scalable foundation to transact at the highest possible
automation. 2) A system of intelligence that supports and steers the business
00:01:54 using embedded analytics, simulation, prediction, and decision support to run live
businesses. 3) An end-to-end experience that allows it to be implemented, consumed, and
adopted faster
00:02:08 with the best information at the time decisions are made. And 4), an open architecture to
allow connectiveness and adoption of microservices.
00:02:19 Additionally, an entire new dimension of value proposition that is being added from the
SaaS deployment. Fast time to value, fast adoption of innovations,
00:02:31 simplification of consumption, fully mobilized, pay per use, elasticity,
00:02:38 and also scalability. And most importantly, the cloud deployment guarantees you are always
on the latest source code.
00:02:47 You are enabled to adopt new emerging technologies at any time because your foundation
is never behind anymore. This allows you to adopt all the new technologies on the right side
of this slide.
00:03:03 But there's complexity, which unfortunately prevents an easy transformation. To solve this,
you need to tackle that complexity,
00:03:11 unburden employees and also processes, and steam the digital dragon for your enterprise.
The core, therefore, needs to be redesigned and brought up to date.
00:03:24 It is the way to deliver on the new promise to the market. By implementing a digitized core
and potentially leveraging new technologies,
00:03:34 organizations must make up their mind how much change that transformed market requires.
Here are many permutations, from influencing single processes up to transforming the
whole organization and inventing new business models.
00:03:53 Unfortunately, there's homework to do. Redesigning business processes does not come for
free.
00:04:01 But the more effort you put in, the more you can capitalize on it. And our S/4HANA Cloud
gives you a great foundation based on our best practices.
00:04:13 Delivered as part of our implementation methodology, it leads you into a fit to standard,
based on the template of a digital core. On the very left, you are going to operate on a
technical level.
00:04:28 Small adoptions of new technologies or instances only ease the burden of single processes.
If you move further to the right, old process changes are being replaced with the digital
equivalent

15
00:04:44 and you start influencing across all levels of your organization. Pushing the lever more to
the right, you start your strategic impact, influencing your business value with the
transformation,
00:04:58 and potentially innovate new business models which will finally help you disrupt the market
in your favor, and leave the competition behind by winning new market shares and new
segments.
00:05:12 Spending becomes investment, not cost anymore. And measuring the success is different.

00:05:20 New revenue streams are enabled, while the way to run existing revenue streams has been
optimized. You improve the competitiveness of your company.
00:05:32 In the end, however, it is up to leverage the opportunities with a digitized core, and thus, the
transformational journey of your enterprise.
00:05:45 But how can we actually measure the impact of a digitized core on the organization and
justify its positive impact afterwards? A framework must be in place which can reflect the
success.
00:05:56 Generally speaking, there are three dimensions that drive and make organizations'
transformation measurable. These dimensions are efficiency, effectiveness, and agility.
00:06:10 Efficiency can be looked at as doing things right. Effectiveness is about doing the right
things – something fundamentally different.
00:06:21 The last dimension – agility – is about velocity, flexibility, and speed. In an organizational
context, this is the ability to respond fast to a constantly changing environment.
00:06:36 Let's now dive deeper into each of these three dimensions. Before that, I would like to
quickly introduce how we map them against our use cases.
00:06:48 Well, step 1 is to map each against the three dimensions and measure the impact per
category. You can find a list of use cases that have been created and mapped against SAP
S/4HANA Cloud.
00:07:04 You can find all of them in one blog, as mentioned on the slide. For this particular openSAP
course, we have picked a few examples of these use cases to further explain them to you.

00:07:19 Step 2, where we described each use case with the business challenge, the initial key
capabilities, and also the business benefits. For step 3, we created a visualization of the
traditional process flow versus the way you can drive it based on the digital core.
00:07:40 But let's start now with efficiency. It is about increasing the handling of your business
processes so that you can achieve operational excellence.
00:07:52 For this dimension, we have defined three value levers: accelerate execution, automate
process steps, and digital out-tasking. Accelerate execution emphasizes the immense
speed of the digital core, which is reflected in every business process.
00:08:10 Before we introduced SAP S/4HANA, for simple requests or reports it was required to run
lengthy batch processes or transactions. With our in-memory database SAP S/4HANA
underneath, such reports run instantly.
00:08:27 You actually have all your data in true and real time. The next value lever – automation of
process steps – contributes immensely to the efficiency of your business.
00:08:41 With the automation of process steps, you do not require any manual effort for those tasks.
Very repetitive tasks that don't need careful manual consideration can be automated using
the digitized core.
00:08:56 Consequently, you have significantly more zero- touch processes. With the freed-up
capacity, your employees have time for more important tasks.
00:09:09 One new technology that makes a true difference here is machine learning. Using the
machine learning capabilities of SAP S/4HANA Cloud,
00:09:19 the system can learn from the behavior of your employees and then take over those tasks,
or greatly reduce the workload of your employees.
00:09:29 In the first unit of Week 2, Ulrich Hauke is going to showcase how machine learning
automates invoice matching. Stay tuned for this great use case.

16
00:09:40 In addition, Katharina Hellmich will also show you how the integration between SAP
S/4HANA Cloud and SAP Ariba removes manual steps for invoice collaboration.
00:09:53 The third value level – digital out-tasking – deals with the outsourcing steps of a business
process to third parties while still controlling the end-to-end process.
00:10:06 With digital out-tasking, you can focus on what generates value and leave other tasks to
professionals in the respective areas. Let me give you an example for digital out-tasking so
you get a better picture.
00:10:20 As a manufacturing company, you might look for a marketing company to redesign the
packaging of your goods. Or produce them as your expert in design.
00:10:31 With the capacity you save on this task, you can focus on your core product and make this
even better. This will boost your efficiency and potentially save costs in several ways.
00:10:48 Moving onto the second dimension of our value levers – increase effectiveness – ensure
that you focus on the right things and have the right processes in place that generate value
for your company.
00:11:00 The first value lever in this dimension is "speed up signal to action" and succeeds the value
lever "automate process steps", which I just explained to you.
00:11:12 Even though you automate business processes, there are usually some parts or exceptions
that still need some human interaction.
00:11:21 In such cases, the respective person that needs to take this on gets notified. This is exactly
what we call a signal.
00:11:32 Using traditional ERPs, one could have received hundreds of such signals every day and
then had to evaluate all of them. Reducing the number of signals drastically, the user can
now evaluate these exceptions more in- depth
00:11:50 and choose the right course of action. In other words, the user would be able to act more
effectively.
00:11:58 A material planner, for example, can manage a significantly higher number of materials. The
next value lever in this dimension is "de-layer processes".
00:12:09 It can be regarded as an enriched process automation and stresses the multiple workflows
that traditionally cannot be merged into one.
00:12:19 By automating several interactions, you can finish tasks in one go. And do not lose focus.
00:12:25 This, for instance, supports the detection of fraud by taking complexity from insights and
pushing them to the end user. The last value lever for this second dimension is "raise
process intelligence".
00:12:41 Using a traditional ERP, you potentially made decisions on outdated and obsolete data. To
make this even worse, often you have had to combine data manually.
00:12:52 But by capturing data, like click patterns, sensors, or geospatial information, you can now
make decisions based on real-time information which is always 100% accurate.
00:13:05 Making your Big Data smart data and using predictive algorithms, analytics are enriched
and, more importantly, embedded into the process in order to help you do the right things.
00:13:21 In Week 2, Katharina Stopf will present how all relevant financial data of your commercial
project is made available across the entire end-to-end process for project services.
00:13:38 So our last dimension – agility – focuses on having the ability to react to change in a quick
and easy manner, which ultimately will help your business to benefit from innovations even
more.
00:13:54 This is strongly playing on various dimensions we are delivering. I would like to allude to the
three most important ones.
00:14:04 1) An ERP which allows you to drill down to line item level, at any time. 2) A system which is
delivered as a cloud solution with short time to value and fast onboarding.
00:14:20 And 3), a platform which always runs on the latest source code and allows you to adopt new
technologies at any time. Next week, Parvathy Sankar will dive deeper into one selected
use case in this category – demand- driven replenishment for manufacturing.

17
00:14:42 There you will learn how manufacturing companies can benefit from high agility to quickly
innovate and evolve. Furthermore, with the entire onboarding week, we have a very good
representation of this increased agility value category.
00:14:59 The digital core of SAP S/4HANA Cloud provides you with the platform for significantly
shortening the timeframe between triggering organizational change and adopting it.
00:15:13 With the intuitive and flexible SAP Fiori design, the adoption by the end user is significantly
faster and without lengthy training.
00:15:25 On this slide, you can see how we're able to categorize the creation of value through
innovations like Fiori, our new user experience. This will be explained in more depth next
week
00:15:41 and brings us to the end of our nine value levels grouped along the core categories of
efficiency, effectiveness, and agility. Now you should have a good understanding of what
those value levers mean and what value they inhere.
00:16:00 Building on this, we will show you five use cases for SAP S/4HANA Cloud next week.
Thanks for watching this unit, and I hope you will tune back in for Week 2.
00:16:12 Thanks and bye bye.

18
www.sap.com

© 2017 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or
for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see
http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional
trademark information and notices.
Some software products marketed by SAP SE and its distributors contain
proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for
informational purposes only, without representation or warranty of any kind,
and SAP SE or its affiliated companies shall not be liable for errors or
omissions with respect to the materials. The only warranties for SAP SE or
SAP affiliate company products and
services are those that are set forth in the express warranty statements
accompanying such products and services, if any. Nothing herein should be
construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue
any course of business outlined in this document or any related presentation,
or to develop
or release any functionality mentioned therein. This document, or any related
presentation, and SAP SE’s or its affiliated companies’ strategy and possible
future developments, products, and/or platform directions and functionality
are all subject to change and may be changed by SAP SE or its affiliated
companies at any time
for any reason without notice. The information in this document is not a
commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and
uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates, and they
should not be relied upon in making purchasing decisions.