Cuprins

Communication Represents You and Your

Employer ........................................................... 4
Communication Skills Are Desired by Business
and Industry ...................................................... 4
Intrapersonal communication............................ 5
Intrapersonal communication............................ 5
Developing Your Skills and Experience ........... 7
Bibliography ..................................................... 8
 Communication for Business Success
Keywords: skills, papers, jobs, message

Communication is an activity, skill, and art that incorporates lessons learned across a wide
spectrum of human knowledge. Perhaps the most time-honoured form of communication is
storytelling. We’ve told each other stories for ages to help make sense of our world, anticipate
the future, and certainly to entertain ourselves. The art of storytelling draws on your
understanding of yourself, your message, and how you communicate it to an audience that is
simultaneously communicating back to you. Your anticipation, reaction, and adaptation to the
process will determine how successfully you are able to communicate. You were not born
knowing how to write or even how to talk—but in the process of growing up, you have
undoubtedly learned how to tell, and how not to tell, a story out loud and in writing. You didn’t
learn to text in a day and didn’t learn all the codes—from LOL (laugh out loud) to BRB (be right
back)—right away. In the same way, learning to communicate well requires you to read and
study how others have expressed themselves, then adapt what you have learned to your present
task—whether it is texting a brief message to a friend, presenting your qualifications in a job
interview, or writing a business report. You come to this text with skills and an understanding
that will provide a valuable foundation as we explore the communication process. Effective
communication takes preparation, practice, and persistence. There are many ways to learn
communication skills; the school of experience, or “hard knocks,” is one of them. But in the
business environment, a “knock” (or lesson learned) may come at the expense of your credibility
through a blown presentation to a client. The classroom environment, with a compilation of
information and resources such as a text, can offer you a trial run where you get to try out new
ideas and skills before you have to use them to communicate effectively to make a sale or form a
new partnership. Listening to yourself, or perhaps the comments of others, may help you reflect
on new ways to present, or perceive, thoughts, ideas and concepts. The net result is your growth;
ultimately your ability to communicate in business will improve, opening more doors than you
might anticipate. We all share a fundamental drive to communicate. Communication can be
defined as the process of understanding and sharing meaning.Pearson, (J., & Nelson, P. (2000).
An introduction to human communication: understanding and sharing p. 6).
Boston, MA: McGraw-Hill. You share meaning in what you say and how you say it, both in oral
and written forms. If you could not communicate, what would life be like? A series of never-
ending frustrations? Not being able to ask for what you need or even to understand the needs of
others? Being unable to communicate might even mean losing a part of yourself, for you
communicate your self-concept (what we perceive ourselves to be)—your sense of self and
awareness of who you are—in many ways. Do you like to write? Do you find it easy to make a
phone call to a stranger or to speak to a room full of people? Perhaps someone told you that you
don’t speak clearly or your grammar needs improvement. Does that make you more or less likely
to want to communicate? For some, it may be a positive challenge, while for others it may be
discouraging. But in all cases, your ability to communicate is central to your self-concept. Take a
look at your clothes. What are the brands you are wearing? What do you think they say about
you? Do you feel that certain styles of shoes, jewellry, tattoos, music, or even automobiles
express who you are? Part of your self-concept may be that you express yourself through texting,
or through writing longer documents like essays and research papers, or through the way you
speak. On the other side of the coin, your communications skills help you to understand others—
not just their words, but also their tone of voice, their nonverbal gestures, or the format of their
written documents provide you with clues about who they are and what their values and
priorities may be. Active listening and reading are also part of being a successful communicator.

Communication Represents You and Your Employer

You want to make a good first impression on your friends and family, instructors, and employer.
They all want you to convey a positive image, as it reflects on them. In your career, you will
represent your business or company in spoken and written form. Your professionalism and
attention to detail will reflect positively on you and
set you up for success. In both oral and written situations, you will benefit from having the
ability to communicate clearly. These are skills you will use for the rest of your life. Positive
improvements in these skills will have a positive impact on your relationships, your prospects for
employment, and your ability to make a difference in the world.

Communication Skills Are Desired by Business and Industry

Oral and written communication proficiencies are consistently ranked in the top ten desirable
skills by employer surveys year after year. They are used in different forms and at different
levels of complexity:
1. Oral communication
2. Writing
3. Reading
4. Document use
5. Numeracy
6. Working with others
7. Thinking
8. Computer use
9. Continuous learning
Communication is also a fundamental skill listed in The Conference Board of Canada's
Employability Skills 2000, a listing of critical skills that you need in the workplace. So knowing
this, you can see that one way for you to be successful and increase your promotion potential is
to increase your abilities to speak and write effectively. In September 2004, the National
Commission on Writing for America’s Families, Schools, and Colleges published a study on 120
human resource directors titled ‘’Writing: A Ticket to Work,Or a Ticket Out, A Survey of
Business Leaders.National Commission on Writing for America’s Families, Schools, and
Colleges. (2004, September). Writing: A Ticket to Work ,Or a Ticket Out, A Survey of Business
Leaders’’ . The study found that “writing is both a ‘marker’ of high-skill, high-wage,
professional work and a ‘gatekeeper’ with clear equity implications,” said Bob Kerrey, president
of New School University in New York and chair of the commission. “People unable to express
themselves clearly in writing limit their opportunities for professional, salaried employment.”The
College Board. (2004, September). Writing skills necessary for employment, says big business:
On the other end of the spectrum, a 2003 International Adult Literacy and Life Skills Survey
conducted by Statistics Canada and the Organization for Economic Cooperation and
Development showed that there are "approximately four out of ten adults in Canada, or 9 million
people, who are considered to have low literacy and this group is twice as likely as other
Canadians to be unemployed." The Canadian Encyclopedia (2011).

Intrapersonal communication
When you answer the question, “What are you doing?” what do you write? Eating at your
favourite restaurant? Working on a slow evening? Reading your favourite book on a Kindle?
Preferring the feel of paper to keyboard? Reading by candlelight? In each case you are
communicating what you are doing, but you may not be communicating why, or what it means to
you. That communication may be internal, but is it only an internal communication process?
Intrapersonal communication (communication with yourself) can be defined as
communication with one’s self, and that may include self-talk, acts of imagination and
visualization, and even recall and memory.McLean, S. (2005). The basics of interpersonal
communication. Boston, MA: Allyn & Bacon. You read on your cell phone screen that your
friends are going to have dinner at your favourite restaurant. What comes to mind? Sights,
sounds, and scents? Something special that happened the last time you were there? Do you
contemplate joining them? Do you start to work out a plan of getting from your present location
to the restaurant? Do you send your friends a text asking if they want company? Until the
moment when you hit the “send” button, you are communicating with yourself.
Communications expert Leonard Shedletsky examines intrapersonal communication through the
eight basic components of the communication process (i.e., source, receiver, message, channel,
feedback, environment, context, and interference) as transactional, but all the interaction occurs
within the individual.Shedletsky, L. J. (1989). Meaning and mind: An interpersonal approach to
human communication.ERIC Clearinghouse on reading and communication skills. Bloomington,
IN: ERIC. Perhaps, as you consider whether to leave your present location and join your friends
at the restaurant, you are aware of all the work that sits in front of you. You may hear the voice
of your boss, or perhaps of one of your parents, admonishing you about personal responsibility
and duty. On the other hand, you may imagine the friends at the restaurant saying something to
the effect of “you deserve some time off!”
At the same time as you argue with yourself, Judy Pearson and Paul Nelson would be quick to
add that intrapersonal communication is not only your internal monologue but also involves your
efforts to plan how to get to the restaurant.Pearson, (J., & Nelson, P. 1985,Understanding and
sharing: An introduction to speech communication 3rd ed.). Dubuque, IA: William C. Brown.
From planning to problem solving, internal conflict resolution, and evaluations and judgements
of self and others, we communicate with ourselves through intrapersonal communication. All
this interaction takes place in the mind without externalization, and all of it relies on previous
interaction with the external world. If you had been born in a different country, to different
parents, what language would you speak? What language would you think in? What would you
value, what would be important to you, and what would not? Even as you argue to yourself
whether the prospect of joining your friends at the restaurant overcomes your need to complete
your work, you use language and symbols that were communicated to you. Your language and
culture have given you the means to rationalize, act, and answer the question, “What are you
doing?” but you are still bound by the expectations of yourself and the others who make up your
community.
Developing Your Skills and Experience
The employment market and job-seeking techniques have changed significantly over the past ten
years and will continue to change; it is not as easy as it once was to map out a clear career path.
However, a clear direction can still provide enough flexibility to respond to the changing needs
of today’s job market. In fact, building flexibility into your career plans is a requirement for
achieving a successful career. Consider the ways in which the job market has changed—and
what it may mean to your planning:
• You will likely be employed by many organizations in your lifetime.
The idea of working for a single employer is no longer the rule but rather the exception. In fact,
Human Resources and Skills Developmen reports that people will have on average
approximately three careers and eight jobs over a lifetime. This trend means today’s graduates
need to be very flexible in their career plans and that they should make an effort to identify and
develop transferable skills in order to navigate the changing employment market.
• Five years from now, you may be working in a job that doesn’t even exist in the present. As
new technology accelerates and national and global priorities (such as going green or national
security) take on a new sense of urgency, new needs are identified and new jobs will be created
to fill those needs. Think about this: five years ago, a search engine optimization (SEO)
specialist was a job in only a handful of Webcentric companies. With the meteoric growth of
Google, SEO is now a common role in just about any marketing department—and a job in
relatively high demand. In the same way, the aging population has created new opportunities in
elder care, and new discoveries and approaches in science have created fields like biotechnology
and nanotechnology. Today’s students and job hunters must become lifetime learners to keep up
with new trends.
• The physical location of a job is no longer as important as it once was.
Other than jobs that require you to serve customers in a specific location or region or jobs that
require specialized equipment (as in manufacturing facilities), companies increasingly have off-
site employees who stay connected via the Internet. This means that students and job hunters
should be able to demonstrate the ability to work independently and produce results without
consistent, direct personal supervision.
• The growth of job posting sites online has created a glut of applicants for most posted
positions. You have access to millions of job opportunities via the Web, but so do hundreds or
thousands of other job seekers. Each employer must cull through hundreds of resumes received
for each job posted on the Web. Strategies for standing out in this crowded field become very
important. These factors combine to create a job environment that is different from what most
people might expect. The way you prepare for a career needs to be more flexible and more
personalized. Technology will play an important role in your career development. Linking your
demonstrable skills to the needs of a job will be a key to your success.
Remember that feedback is part of the communication process: follow up promptly with a thank-
you note or e-mail, expressing your appreciation for the interviewer’s time and interest. You may
also indicate that you will call or e-mail next week to see if they have any further questions for
you. (Naturally, if you say you will do this, make sure you follow through!) In the event that you
have decided the position is not right for you, the employer will appreciate your notifying them
without delay. Do this tactfully, keeping in mind that communication occurs between individuals
and organizations in ways you cannot predict. Although you feel disappointed, don’t focus on the
loss or all the hard work you’ve produced. Instead, focus your energies where they will serve you
best. Review the process and learn from the experience, knowing that each audience is unique
and even the most prepared candidate may not have been the right “fit.” Stay positive and
connect with people you who support you. Prepare, practice, and perform. Know that you as a
person are far more than just a list of job duties. Focus on your skill sets: if they need
improvement, consider additional education that will enhance you knowledge and skills. Seek
out local resources and keep networking. Have your professional interview attire clean and
ready, and focus on what you can control—your preparation and performance.
Bibliography

1. Simons, W., & Curtis, R. (2004). The Résumé.com guide to writing unbeatable résumés. New
York, NY: McGraw-Hill.
2. McLean, S. (2005). The basics of interpersonal communication
3. Wood, J. (1997). Communication in our lives

Surse online :

http://www.1000ventures.com/business_guide/crosscuttings/team_main.html

http://www.infed.org/thinkers/tuckman.htm

http://faculty.mccfl.edu/frithl/SPC1600/handouts/Dewey.htm
http://www.articlesnatch.com/Article/How-To-Conduct-Productive-Meetings-
/132050
http://www.wikihow.com/Use-VoIP

http://www.youtube.com/watch?v=6PNuQHUiV3Q