ANNEX A.

JOB DESCRIPTION
POSITION:
VALET DRIVER

DUTIES AND RESPONSBILITIES

 Open hotel main doors and assist guests/visitors entering and leaving the property.
 Assist guests with opening/closing vehicle doors.
 Welcome guests and visitors with appropriate greetings of the day.
 Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly
service.
 Able to communicate parking procedures to guests/visitors.
 Tag guest vehicle keys with date & time, registration number, make/model, room number or contact
number of the guest.
 Provide correct counter token or receipt of valet parking to the guest.
 Verify guests token or receipt with the one attached to the key before handing over keys or vehicle to
the guest.
 Able to effectively park and retrieve guests cars without causing damage to the vehicle.
 Ability to drive and operate manual and automatic transmission vehicles.
 Able to provide guests with information regarding property facilities, amenities, services, hours of
operation.
 Able to provide guests with direction and local areas of interest and activities.
 Give fond farewell to all guests who are departing as per hotel standard.
 Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi
cabs, limousines, and buses.
 Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
 Ensure all guest's valet experience are memorable, unique and as per the hotel's standards.
 Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys.
 Responsible to follow up with guests to ensure their requests or problems have been met to their
satisfaction.
 Responsible for opening and closing parking area or facility.
 Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.
 Review shift logs/daily memo books and document any relevant details or information in logbook.
 Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
 Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet
stand.
 Responsible to report any security or safety problems, safety hazards and potential security problems
to the supervisors.
 Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed.
 ANNEX A.
JOB DESCRIPTION
POSITION:
BARTENDER

DUTIES AND RESPONSIBILITIES

 Interact with customers, take orders for drinks and snacks.

 Plan and present bar menu.
 Serve snacks and drinks to the customer.
 Check identification of the guest to make sure they meet age requirements for purchase of alcohol and
tobacco products.
 Mix ingredients to prepare cocktails and other drinks.
 Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink
recipes.
 Prepare alcohol or non-alcohol beverages.
 Service Wine and Beer to guests.
 Arrange bottles and glasses to make attractive displays.
 Assess customers’ needs and preferences and make recommendations
 Ability to Sell or influence others for up selling and suggestive selling.
 Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
 Serve customers in a friendly and helpful manner.
 Keep the bar counter and work area neat and clean at all times.
 Determine when a customer has had too much alcohol and if required refusing any further serving on
a polite way.
 Demonstrate a thorough knowledge of food and beverage products, menus and Promotions
 Handle and move objects, such as glasses and bottles, using hands and arms.
 Clean up after customers and clean work area.
 Clear ashtrays as and when required.
 Wash glassware and utensils after each use.
 Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows,
etc. if required.
 Perform physical activities such as lifting and stooping.
 Maintain liquor inventory and consumption.
 Collect payment for drinks served and balance all receipts.
 Handle an assigned house bank and follow all cash handling procedures as per hotel standard.
 Prepare inventory or purchase requisitions as needed to replenish supplies.
 Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages
and serving guests.
 Stay guest focused and nurture an excellent guest experience
 Comply with all food and beverage regulations
 Perform Other duties as and when assigned by the hotel management.
 ANNEX A.
JOB DESCRIPTION
POSITION:
ACCOUNTANT

DUTIES AND RESPONSIBILITIES

 Assist in managing revenues received and dispersed including accounts receivable, accounts payable,
audit, General Ledger reporting.
 Cash handling functions for the hotel and reconcile all cash dropped at the front desk.
 Assist with analyzing financial statements on a monthly basis and report any variances to the concerned
department heads.
 Assist with financial and tax audits.
 Assist with preparing tax returns and corporate reporting requirements.
 Assist the financial Controller with systems administration, G/L account reconciliation, budget
preparations, inventories, monthly closings and full P & L responsibility.
 Assist financial Controller with completing the year-end audit process.
 Review and approve all reconciliation and audit work papers.
 Post city ledger payments in property management system, reconcile and bill all city ledger accounts.
 Perform follow-up billing and credit collection documentation and inform Controller of any potential
uncollected accounts.
 Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies.
 Bill out credit cards (AMEX, DINERS, etc.) and also maintain accurate and legible logs for all credit cards.
 Reconciles bank statements.
 Prepare wire transfer confirmations for reimbursable invoices.
 Prepare credit card authorizations for American Express, Visa, Master, Diners etc. and send to vendors.
 Verify if credit card service charge is billed correctly for all credit card transactions.
 Reviewing all ledger details guest ledger, city ledger and deposit ledgers to validate proper payment
and revenue posting.
 If any imbalance or difference found on the ledger, then coordinate with the PMS team to resolving the
same.
 Review the postings, payments, revenue and guest balance reports on a daily basis.
 Ensure correct taxation are applied on all billing software like Property Management systems (PMS),
Point of Sale (POS) and SPA software's.
 Maintains accounting databases by entering data into the accounting program.
 Assists with reimbursable invoicing.
 Set up new accounts in accordance with established credit policy.
 Assign unique AR number to new approved accounts on both PMS and Back office software.
 Assist in reconciling open account status items.
 Input General Cashier Summary and maintain binder.
 File and distribute credit card cancellations, bulletins and credit warnings.
 Process and follow-up on all returned checks accepted as cash payment.
 Record General Ledger and City Ledger reconciliation.
 Analyze revenues, commissions and expenses to ensure they are recorded appropriately on a monthly
basis.
 Maintain Vendor’s permanent files and Certificates of Insurance.
 Maintain contracts for vendors.
 Process payroll or verify payroll dollars and reports.
 Process authorize purchase requests as needed.
 Rotating monthly audits of inventories / Enter final inventory totals into spreadsheet.
 Any other job related duties as and when assigned by the Financial controller.
 Accomplishes accounting and organization mission by completing related results as needed.
 ANNEX A.
JOB DESCRIPTION
POSITION:
CASHIER

DUTIES AND RESPONSIBILITIES

 Operates front office posting software.

 Obtains the house bank and keeps it balanced.
 Completes cashier pre-shift supply checklist.
 Completes guest check-in procedures.
 Clarifies customers question or concerns about the charges on their bills.
 Maintains adequate supplies of outlet stationery for cashiers.
 Assists with distribution of month end reports as directed by accounts or front office manager.
 Attends meetings as required.
 Maintains a track of all high balance guests.
 Check and follow up on all bills on hold.
 Check the billing instructions are correct for all expected departure guest and setup required auto
routing or auto transfer on the PMS / Guest folio.
 Give on the Job training for new staffs.
 May also perform a variety of banking services for guests, such as check cashing and foreign currency
exchange.
 Follow up on all deposit dues / deposit to be paid.
 Post charges to guest accounts.
 Handles paid-outs.
 Transfer guest balances to other accounts as required.
 Cashes checks for guests following the approval policy.
 Completes guest check-out procedures.
 Settles guest accounts.
 Dispenses guest records after the guest checkout
 Handles cash, traveller's cheque, credit cards and direct billing requests properly.
 Front office cashiers assume responsibility for any cash used in processing front desk transactions.
 Posts non-guest ledger payments.
 Makes discount adjustments.
 Disperses guest record upon check-out.
 Balances department totals at the close of the shift.
 Balances cash at the close of the shift.
 Manages safe deposit boxes.
 Assists Front desk staff on check in as and when required.
 ANNEX A.
JOB DESCRIPTION
POSITION:
EXECUTIVE CHEF

DUTIES AND RESPONSIBILITIES

 Trains, develops and motivates supervisors and culinary staff to meet and exceed established food
preparation standards on a consistent basis.
 Teaches preparation according to well defined recipes and follows up and discusses ways of constantly
improving the cuisine at the property.
 Display exceptional leadership by providing a positive work environment, counselling employees as
appropriate and demonstrating a dedicated and professional approach to management.
 Should be able to provide direction for all day-to-day operations in the kitchen.
 Understand employee positions well enough to perform duties in employees' absence or determine
appropriate replacement to fill gaps.
 Provides guidance and direction to subordinates, including setting performance standards and
monitoring performance.
 Utilizes interpersonal and communication skills to lead, influence, and kitchen staff.
 He should advocate sound financial/business decision making, demonstrates honesty, integrity and also
leads by example.
 Provides and supports service behaviors that are above and beyond for customer satisfaction and
retention.
 Improves service by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
 Delegates as appropriate to develop supervisors and subordinates to accept responsibility and meet
clearly defined goals and objectives.
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 Actively involves in menu development and maintaining updated and accurate costing of all dishes
prepared and sold in the Food and Beverage operation.
 Determines how food should be presented, and create decorative food displays.
 Recognizes superior quality products, presentations and flavour.
 Ensures compliance with food handling and sanitation standards.
 Follows proper handling and right temperature of all food products.
 Ensures all equipment in the kitchen is properly maintained and in working order in accordance with
local Health department and hotel standards.
 Reviews comment cards for guest satisfaction results and other data to identify areas of improvement.
 Coordinates with the purchase department for acquisition of needed goods and services.
 Ensure all products are prepared in a consistent manner and meet departmental appearance/quality
standards.
 Ensure proper grooming and hygiene standards for all kitchen staffs.
 Ensures all kitchen employees maintain required food handling and sanitation certifications.
 Ensure proper purchasing, receiving and food storage standards in the kitchen.
 Interacts with guests to obtain feedback on food quality, presentation and service levels.
 Actively responds to and handles guest problems and complaints.
 Maintain Quality levels of receiving, storage, production and presentation of food.
 Ensure sufficient staffing levels are scheduled to accommodate business demands.
 Follows and enforces all applicable safety procedures specified for kitchen and food servers.
 Discuss daily food cost reports with key kitchen and F&B team members.
 Review weekly and monthly schedules to meet forecast and budget.
 Attend the daily morning meetings and other administrative sessions.
 Identifies the developmental needs of kitchen staffs and provide coaching, mentoring, and also helping
them to improve their knowledge or skills.
 Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. Also
interview and hire new applicants for kitchen.
 Frequently review finished products for quality and presentation before the orders are send to guest.
 Able to perform additional duties as requested by the hotel management as and when required.
 Ensures disciplinary procedures and documentation are completed according to hotel operational
Standard and Management Policy.
 ANNEX A.
JOB DESCRIPTION
POSITION:
SOUS CHEF

DUTIES AND RESPONSIBILITIES

 Interacts with guests to obtain feedback on product quality and service levels.
 Responds to and handles guest problems and complaints.
 Able to make recommendations to the Executive Chef regarding succession planning.
 To be aware of all financial budgets and goals.
 To ensure that guests are always receiving an exceptional dining experience representing true value for
money.
 Ensure that all recipes and product yields are accurately costed and reviewed regularly.
 Ensure that all food items are prepared as per standard recipe cards whilst maintaining portion control
and minimizing waste.
 Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality
in relevance to the hotel occupancy and function forecasts.
 Ensure that associate meals and associate dining services are of a consistently high standard.
 Ensure that chefs are always in clean tidy uniforms and are always presentable to be in guest view.
 Ensure that all food preparation equipment is being used safety and correctly and that it is cleaned and
maintained.
 Ensure that all culinary operations manuals are prepared and updated.
 Ensure that the Department’s overall operational budgets are strictly adhered too.
 Ensure that the culinary department adheres to all company and hotel policies and procedures.
 Ensure that a consistent first class product of the highest quality is achieved and maintained in all
culinary areas, whilst adhering to operational deadlines.
 Ensure that meetings are well planned and results-orientated.
 Creative menu planning and correct food preparation for each outlets including banquets.
 To work in close conjunction with the Food and Beverage Manager and respective & teams, to create
a yearly marketing Plan for the outlet.
 Ensure that all relevant banquet set-ups are prepared ahead of guest’s arrival and in adherence with
hotel standards.
 Be aware of new items, which are introduced onto the market and keep up with the lasted product
trends.
 To fully understand the market needs and desires for each outlet and ensure that the menus are
developed to reflect those needs.
 To initiate relevant maintenance reports and work orders supported by the respective follow up of those
items actioned.
 To manage associates fairly and take a personal interest in knowing all culinary associates.
 To project a positive and motivated attitude among all associates.
 To spend time in the restaurant to ensure that the operation is managed well by the outlet team.
 To frequently verify that only the highest quality products are used in food preparation.
 To Ensure that all food products received into the hotel are of the required standard and quality and
that they are stored and rotated correctly.
 Responsible for the supervision of all stewards and their activities within the culinary department.
 Ensure that weekly work schedules and annual leave planners are administered and filed correctly.
 Ensure that the overall culinary department is motivated and that positive feedback on work
performance is given.
 To delegate responsibilities to subordinates as required.
 Coach and counsel employees in a timely manner and in accordance with Company policy.
 To act as manager on duty for the hotel as scheduled.
 To recruit and select a suitable culinary team who are able to work within a decentralized management
philosophy.
 Identify strengths and weaknesses and provide timely feedback to the individual.
 ANNEX A.
JOB DESCRIPTION
POSITION:
LINE CHEF

DUTIES AND RESPONSIBILITIES

 Set up and stocking stations with all necessary supplies

 Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
 Cook menu items in cooperation with the rest of the kitchen staff
 Answer, report and follow executive or sous chef’s instructions
 Clean up station and take care of leftover food
 Stock inventory appropriately
 Ensure that food comes out simultaneously, in high quality and in a timely fashion
 Comply with nutrition and sanitation regulations and safety standards
 Maintain a positive and professional approach with coworkers and customers
 ANNEX A.
JOB DESCRIPTION
POSITION:
RECEPTIONIST

DUTIES AND RESPONSIBILITIES

 To undertake front of house duties, including meeting, greeting and attending to the needs of guests,
to ensure a superb customer service experience.
 To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high
quality customer service.
 To deal with guest requests to ensure a comfortable and pleasant stay.
 To assist in dealing with customer complaints in an effective and courteous manner, providing or
seeking solutions as quickly as possible.
 To be responsible for accurate and efficient accounts and guest billing processes.
 To assist in keeping the hotel reception area clean and tidy at all times.
 To undertake general office duties, including correspondence, emails, filing and switchboard, to
ensure the smooth running of the reception area.
 To administer all routes of reservations to ensure that room bookings are made and recorded
accurately.
 To ensure that all reservations and cancellations are processed efficiently.
 To keep up to date with room prices and special offers to provide accurate information to guests.
 To report any maintenance, breakage or cleanliness problems to the relevant manager.
 To administer the general petty cash system and float in an accurate manner.
 To undertake all training as required (eg, first aid, health and safety, customer service).
 To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
 To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when
required.
 ANNEX A.
JOB DESCRIPTION
POSITION:
HUMAN RESOURCE (HR) ASSISTANT

DUTIES AND RESPONSIBILITIES

 Attend any meetings on behalf of the HR Manager/ Officer.

 Assists with the organization of the staff social events.
 Coordinating Hotel Associate events and activities.
 Compiling payroll / Absence data.
 Coordinating HR Dashboard / Statistics.
 Coordinating staff food festivals and entertainment programs.
 Coordinating staff daily transportation to and fro from staff accommodation.
 Assist and resolve hotel staff and management queries.
 Updating salary and benefits information.
 Developing job descriptions, short listing, interviewing and selecting candidates , preparing personal
files of the colleagues.
 Developing policies on issues such as working conditions, performance management, equal
opportunities, disciplinary procedures and absence management.
 Helps employees identify specific behaviors that will contribute to service excellence.
 Responsible for the on the job orientation for new hires.
 Assist with Internship or training program and ensuring that all Interns are receiving the necessary
support and guidance during their industrial exposure training.
 Manage HR administration such as starters and leavers process.
 Complete monthly and fortnightly paperwork to be submitted to the Payroll team.
 Ensure up to date and accurate information is fed into the Human Resources Software.
 Assist with employee relation issues in the hotel in a confidential manner, including disciplinarians,
grievance and capability.
 Ensure recruitment and selection process is adhered to and that all the relevant immigration checks are
carried out correctly.
 Manage HR administration such as contracts, letters and personnel files.
 Full usage of HR System including running of Payroll, Change of Status Requests and other amendments
as required that are for HRD Approval.
 Maintenance of HR email account and ensures prompt response.
 Analyze staff turnover and sick leave with the aim of implementing strategies for reduction.
 Assists the HR manager in Budget preparation where required and is fully aware of all Budgeted
Positions and hiring approvals.
 Establish and maintain a group of contacts with Hospitality Colleges to set up a system for entry-level
employment.
 Full coordination of employment residence visa, renewals, visa medicals and termination of
employment along with the PRO team.
 Ensure compliance with all HR legislation and keep up to date with changes to local authorities.
 Provide staff counselling, guidance, career planning, and oversee disciplinary matters up to and
including dismissal and oversee any Grievance Complaints made as required.
 Supporting the hotel with departmental training requirements including inductions, work experience,
careers fairs, and training materials.
 Ensures confidentiality is maintained at all times, and provides information only to those with a need to
know.
 To know and follow the Health & Safety at Work Act and comply with the hotel’s Health & Safety policy.
 ANNEX A.
JOB DESCRIPTION
POSITION:
HOUSEKEEPER

DUTIES AND RESPONSIBILITIES

 Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo
machine.
 Cleans rooms, hallways and restrooms.
 Washes walls and ceiling, moves furniture’s and turn mattress.
 Sweeps, mops, scrubs, waxes and polishes floor.
 Dusts and polishes metalwork.
 Collects soiled linen for laundering.
 Received linen supplies from floor shoots.
 Maintains housekeeping carts.
 Removes trash collected by room attendants.
 Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash,
soiled linen.
 Pickup clean linen and refill the par stock of linen on each floor pantry.
 Deliver towels, cribs, cots and other items to the guest rooms on requests.
 Perform duties of room attendant when necessary.
 Sort linen, stock room attendant closets.
 Refill the par stock of guest amenities and supplies on each floor pantry.
 Help the room boys / house maids with the heavy lifting when super cleaning / spring cleaning of
rooms.
 Clean all public areas in the prescribed manner while following department standard operating
procedures.
 Remove soiled linen and trash from the pool side and other service area and take to appropriate
locations in the prescribed manner.
 Assist room boys / house maid with placing bed boards, roll-ways beds, extra bed etc.
 Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
 Respond at all times in a friendly, helpful manner to guests and other colleagues.
 Take up any tasks assigned by the supervisors as and when needed.
 Report to work in required uniform and in adherence with the Hotels Dress Code Policy.
 Must be able to work independently and as a team player
 ANNEX A.
JOB DESCRIPTION
POSITION:
INFORMATION TECHNOLOGY (IT)
ADMINISTRATOR

DUTIES AND RESPONSIBILITIES

 Responds courteously and efficiently to queries and problems from guests and system users.
 Ensures cleanliness of all data equipment and computer rooms.
 Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property
Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
 Ability to troubleshoot hardware and software problems.
 Responsible for overseeing and handling network configuration, Servers, Workstations, Networking
equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
 Should be capable of doing Root Cause Analysis on a problem.
 Must know the Network fundamentals, general network setup and device configuration.
 Good knowledge of server hardware, Disk storage technology, I/O devices.
 Skilled in usage of system level profiling tools and network monitoring systems to aid in application
performance profiling (iostat, Nagios).
 Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches,
WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
 Background in highly available systems and image capture/management systems.
 Extensive knowledge on Active Directory, Management and Implementations.
 Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
 Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff
support requirements with new IT initiatives.
 Prepare Policy & Procedures for the IT Department and for the user department.
 Managing Disaster Recovery Process and ensuring regular daily backup is taken.
 Anti-virus setup and day to day support.
 Able to plan, assign and take the report from the IT team.
 Identifies and implements solutions to user challenges and concerns associated with the use of personal
computer equipment.
 Ensure that policies and procedure relating to PCI compliance are updated.
 Maintains a system error / progress log book and deals with reported problems.
 Responsible to ensure that IT Audit points are implemented as per relevant Standard operating
Procedures.
 Monitors and maintains proper inventory of hardware and software license.
 Is aware of IT Security Policies and ensures implementation through regular staff training.
 Keep updated with latest hotel technology and security risks on a regular basis.
 Able to perform other IT or Systems related task assigned by the management.
 ANNEX A.
JOB DESCRIPTION
POSITION:
PURCHASING OFFICER

DUTIES AND RESPONSIBILITIES

 Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items;
recommending alternatives.
 Forwards available inventory items by verifying stock; scheduling delivery.
 Prepares purchase orders by verifying specifications and price; obtaining recommendations from
suppliers for substitute items; obtaining approval from requisitioning department.
 Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
 Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with
suppliers.
 Authorizes payment for purchases by forwarding receiving documentation.
 Keeps information accessible by sorting and filing documents.
 Provides purchasing planning and control information by collecting, analyzing, and summarizing data
and trends.
 Updates job knowledge by participating in educational opportunities.
 Accomplishes purchasing and organization mission by completing related results as needed .
 ANNEX A.
JOB DESCRIPTION
POSITION:
HUMAN RESOURCE DEPARTMENT
(HRD) MANAGER

DUTIES AND RESPONSIBILITIES

 Maintains the work structure by updating job requirements and job descriptions for all positions.
 Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling
managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
 Prepares employees for assignments by establishing and conducting orientation and training programs.
 Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations;
preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning,
and implementing pay structure revisions.
 Ensures planning, monitoring, and appraisal of employee work results by training managers to coach
and discipline employees; scheduling management conferences with employees; hearing and resolving
employee grievances; counseling employees and supervisors.
 Maintains employee benefits programs and informs employees of benefits by studying and assessing
benefit needs and trends; recommending benefit programs to management; directing the processing
of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing
and conducting educational programs on benefit programs.
 Ensures legal compliance by monitoring and implementing applicable human resource government
requirements; conducting investigations; maintaining records; representing the organization at
hearings.
 Maintains management guidelines by preparing, updating, and recommending human resource
policies and procedures.
 Maintains historical human resource records by designing a filing and retrieval system; keeping past
and current records.
 Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
 Completes human resource operational requirements by scheduling and assigning employees;
following up on work results.
 Maintains human resource staff by recruiting, selecting, orienting, and training employees.
 Maintains human resource staff job results by counseling and disciplining employees; planning,
monitoring, and appraising job results.
 Contributes to team effort by accomplishing related results as needed.
 ANNEX A.
JOB DESCRIPTION
POSITION:
HUMAN RESOURCE (HR) SUPERVISOR

DUTIES AND RESPONSIBILITIES

 Implements effective employee recruitment and staffing to support the department’s needs for
employees for direct and agency employees.
 Supports the implementation of the employee evaluation program and to help ensure that it is
implemented effectively.
 Works closely with upper-level management to ensure their vision of management and employee
behaviour is followed throughout the organization; they must establish and maintain means of
communication (employee manuals, newsletters, and emails, for example) to facilitate this.
 Establishes and maintain a company’s employee relations and regulations systems, as well as help
ensure that managers and their reports are aware of these systems and following them.
 Mediates employee disputes, ensure proper bookkeeping of employee documentation and records,
help ensure employees are aware of available benefits, and facilitate the processing of benefit requests.
 Ensures that his or her department is following documentation and verification rules on forms filed by
employees, such as tax forms and legal presence papers.
 Builds understanding of employee benefits packages (such as healthcare and vacations).
 Ensures that company standards - as well as local and federal regulations - are followed in all hiring
processes.
 Ensures this is done in a timely manner according to company standards.
 Disputes between personnel at a company may be referred to the HR person for mediation as well.
 Assists in the preparation and implementation of programs and policies as well as knowledge of
government regulations.
 Ensures that HR strategies are aligned with organizational business goals.
 ANNEX A.
JOB DESCRIPTION
POSITION:
EXECUTIVE SECRETARY

DUTIES AND RESPONSIBILITIES

 Maintain General Manager’s agenda and assist in planning appointments, board meetings,
conferences etc.
 Attend meetings and keep minutes
 Receive and screen phone calls and redirect them when appropriate
 Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
 Make travel arrangements for executives
 Handle confidential documents ensuring they remain secure
 Prepare invoices or financial statements and provide assistance in bookkeeping
 Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
 Maintain electronic and paper records ensuring information is organized and easily accessible
 Conduct research and prepare presentations or reports as assigned
 ANNEX A.
JOB DESCRIPTION
POSITION:
PERSONAL ASSISTANT

DUTIES AND RESPONSIBILITIES

 Devising and maintaining office systems, including data management and filing;
 Arranging travel, visas and accommodation and occasionally, travelling with the manager to take notes
or dictation at meetings or to provide general assistance during presentations;
 Screening phone calls, inquiries, and requests, and handling them when appropriate;
 Meeting and greeting visitors at all levels of seniority;
 Organizing and maintaining diaries and making appointments;
 Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
 Carrying out background research and presenting findings;
 Producing documents, briefing papers, reports and presentations;
 Organizing and attending meetings and ensuring the manager is well prepared for meetings;
 Liaising with clients, suppliers and other staff.
 ANNEX A.
JOB DESCRIPTION
POSITION:
ACCOUNTING AND FINANCE
DEPARTMENT (AFD) MANAGER

DUTIES AND RESPONSIBILITIES

 Ensure that the guests have best possible experience by trouble –shooting and revolving all billing-
related disputes.
 Represents the finance department on the daily department heads meeting with the general manager.
 Manage all phases of Accounts Payable, Receivable and department budget.
 Calculate and distribute wages and salaries.
 Prepare regular reports and summaries of accounting activities.
 Prepare financial statements and debtors’ listings.
 Verify recorded transactions and report irregularities to management.
 Providing direction to the night audit team so as to ensure proper revenue reporting.
 Reviewing all ledger details to validate proper payment and revenue posting.
 Review the postings, payments, revenue and guest balance reports on a daily basis.
 Bills A/R accounts daily and send the same to guest along with the supporting bills and statements.
 Review the Accounts Receivable (A/R) Ageing reports on a daily basis.
 Follow up 30 days after the initial billing if payment has not been received.
 Check customers credit ratings and Flag accounts as 'Black listed' for long outstanding or defaulter
accounts.
 Enters invoices into accounts payable system weekly after verifying a purchase order was received from
ordering department head and obtaining General Manager's approval.
 Forecasting cash payments and anticipating challenges arising from limited cash flow.
 Ensuring that cash flows are adequate to allow business units to operate effectively.
 Maintain banking relationships and negotiating loans and merchant services for business units.
 Maintains files of all contracts, insurance policies, tax reports, expenses, payroll, etc.
 Maintaining and transferring money between bank accounts as required.
 Performing numerical analysis of data and formulating conclusions and/or solutions.
 Approving all Travel Agent commissions and releasing payments after verification.
 Preparing financial reports and submissions to relevant government entities.
 Ensures all new hire paperwork, benefits, performance appraisals, disciplinary action forms and other
pertinent personnel documents are filed appropriately and maintained in accordance with the company
HR practices.
 Monitors and contains all property inventories to ensure proper levels without causing burdens on
property cash flows.
 Preparing and presenting financial reports for meetings and investors.
 Working with executives and business heads to prepare budgets and track profit / loss performance by
business unit.
 Providing direction and training to hotel operational team in areas related to finance, financial reports,
internal controls, labour management, payroll, etc.
 Effectively manage the accounting team through respectful communication, clear expectations, relevant
training, productive coaching, regular meetings, and appropriate performance management.
 Recommend and maintain a system of policies and procedures that impose an adequate level of control
over Finance Department activities.
 ANNEX A.
JOB DESCRIPTION
POSITION:
OPERATIONS AND ADMINISTRATION
DEPARTMENT (OAD) MANAGER

DUTIES AND RESPONSIBILITIES

 Fully responsible for all aspects of all departments.

 Support and work with all Head of Departments in all aspects of running this hotel.
 Ensure the premises are in operative condition as per category of the unit to receive & serve the
guests.
 Conduct regular operations team meeting to discuss routine operational matters, sales targets,
feedbacks and action taken for service recovery, and also any staff issues.
 Monitor the purchase / indent / requests of each department, the accounts receivable (collection from
debtors) and the accounts payable (payable to the vendors / suppliers etc).
 Randomly inspecting the facilities to check the stock in hand (quality, par stock levels, expiry etc)
 Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing
performance assessment of vendors every quarter to HO Purchase.
 Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness,
staff grooming & hospitality culture.
 Monitor the coordination between all departments for smooth & efficient operations.
 Assessing and reviewing customer satisfaction and service recovery process.
 Meet all dept. heads to review & train the staff to upkeep the human capital.
 Identifying staff learning needs and assisting with development
 Providing timely and constructive feedback to all direct reports as and when required either formally
or informally.
 Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow
up the business.
 Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the
organization.
 Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
 Responsible for the overall management of the operation of the hotel.
 Any other duties assigned.
 ANNEX A.
JOB DESCRIPTION
POSITION:
GENERAL MANAGER (GM)

DUTIES AND RESPONSIBILITIES

 Oversee the operations functions of the hotel, as per the Organizational chart.
 Hold regular briefings and meetings with all head of departments.
 Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
 Lead all key property issues including capital projects, customer service and refurbishment.
 Handling complaints, and oversee the service recovery procedures.
 Responsible for the preparation, presentation and subsequent achievement of the hotel's annual
Operating Budget, Marketing & Sales Plan and Capital Budget.
 Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and
exceeded.
 Ensure all decisions are made in the best interest of the hotels and management.
 Deliver hotel budget goals and set other short and long term strategic goals for the property.
 Developing improvement actions, carry out costs savings.
 A strong understanding of P&L statements and the ability to react with impactful strategies
 Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
 Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and
accurate.
 Maximizing room yield and hotels / resort revenue through innovative sales practices and yield
management programs.
 Prepare a monthly financial reporting for the owners and stake holders.
 Draw up plans and budget (revenues, costs, etc.) for the owners.
 Helping in the procurement of operating supplies and equipment, and contracting with third-party
vendors for essential equipments and services.
 Act as a final decision maker in hiring a key staffs.
 Coordination with HOD's for the execution of all activities and functions.
 Overseeing and managing all departments and working closely with department heads on a daily basis.
 Manage and develop the Hotel Executive team to ensure career progression and development.
 Be accountable for responsibilities of department heads and take ownership of all guest complaints.
 Provide effective leadership to hotel team members.
 Lead in all aspects of business planning.
 Respond to audits to ensure continual improvement is achieved.
 Corporate client handling and take part in new client acquisition along with the sales team whenever
required.
 Assisting in residential sales as and when required and development with strong sales prospects.
 Responsible for safeguarding the quality of operations both (internal & external audits).
 Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal
requirements.
 ANNEX A.
JOB DESCRIPTION
POSITION:
SERVICE CREW

DUTIES AND RESPONSIBILITIES

 Greets guests and presents them with the menu.

 Informs guests about the special items for the day and menu changes if any.
 Suggest food and beverages to the guest and also try to upsell.
 Take food and beverage orders from the guest on the order taking pads or on the handheld Point of
sale (POS) system.
 Obtaining revenues, issuing receipts, accepting payments, returning the change.
 Performing basic cleaning tasks as needed or directed by supervisor.
 Filling in for absent staff as needed
 Punch the order on the POS machine and make sure to enter the special requirements made by the
guest while ordering the food. eg: No Garlic, less spicy etc, Without egg etc.
 Communicate to the guest and provide assistance with their queries.
 Coordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
 Server food and beverage to the guest as per the course of order.
 Observes guests and ensure their satisfaction with the food and service.
 Promptly respond to guest with any additional request.
 Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
 desserts and drinks, removing courses, replenishing utensils, refilling glasses.
 Prepare mixed drinks for service to your customers table.
 Properly open and pour wine at the tableside.
 Adhere to grooming and appearance standards consistently.
 Understands and can communicate products and services available at the resort.
 Must have some familiarity with basic cooking skills.
 Assist kitchen staff with stocking and maintain the restaurant par stock levels and side station.
 Help other areas of the restaurant such as answering telephones and completing financial transactions.
 Print closing report and drop the cash with the front office / accounts department.
 Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
 Close the shift on the POS terminal.
 ANNEX A.
JOB DESCRIPTION
POSITION:
SALES AND BANQUET DEPARTMENT
(SBD) MANAGER

DUTIES AND RESPONSIBILITIES

 Receiving, handling and converting Meetings, Events and Group enquiries.

 Planning events in conjunction with the client.
 Presenting and Selling available and suitable banquet / event options to the highest possible standard.
 Contact Meeting Planner by mail, telephone, customer outings and site inspections.
 Arrange and carry out Hotel show rounds.
 Ensure the complete administration and execution of all planned events.
 Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season
business.
 Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc
business minimizing the impact of low activity periods.
 Assist in development and solicitation of Banquet and event package plans and aimed at conference
business and encourage repeat business.
 Attend trade and travel shows of various market area for promoting hotels event business.
 Actively manage business bookings, record denials, make network referrals.
 Achievement of budgeted food sales, beverage sales and labour costs.
 Achieve maximum profitability and over-all success by controlling costs and quality of service.
 Participation and input towards F & B Marketing activities.
 Control of Banquet china, cutlery, glassware, linen and equipment.
 Completion of function delivery sheets in an accurate and timely fashion.
 Help in preparation of forecast and actual budget function sheets.
 Completion of forecast and actual budget function sheets, Function Summary Sheets and weekly payroll
input.
 Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels
of service.
 To supervise and co-ordinate daily operation of meeting/banquet set-ups and service.
 ANNEX A.
JOB DESCRIPTION
POSITION:
ACCOUNTING ASSISTANT

DUTIES AND RESPONSIBILITIES

 Keeping financial records up-to-date

 Processing business transactions
 Handling bookkeeping and following accounting best practices
 Fact-checking invoices for payment and processing
 Maintaining sales ledger and general ledger
 Preparing, fulfilling, and distributing employee checks
 Preparing and approving POs
 Monitoring vendor statements, wire transfer requests, and other transactions
 Assisting Accounting Manager with audits, forecasts, and other fiscal planning
 Posting customer checks, vendor payments, and ACH payments
 Correcting and modifying inaccurate files and records
 Assisting in account analysis and account coding
 Reconciling account balances
 Processing billing adjustments and refunds
 Collection phone calls and e-mails as needed
 Assisting financial department, other assistants, and Accounting Manager as needed
 Filing, mailing, and other duties as needed
 ANNEX A.
JOB DESCRIPTION
POSITION:
CCTV OPERATOR

DUTIES AND RESPONSIBILITIES

 Monitoring and operating the CCTV cameras and associated equipment in the CCTV Control Room.
 Managing associated alarms and call monitoring
 Follow protocols for maintaining the security of the CCTV Control Room and its facilities Operate a
range of remote call monitoring, alarms and communication facilities contained within the Control
Room
 Report any incidents that occur immediately and/or report to other relevant agency and provide
support/commentary to the Police and/or other relevant agency
 Maintain accurate records of data recordings and events, using incident reporting software
 Participate in personal training and development in order to maintain an understanding of current
CCTV legislation and regulation
 Assist the Police in respect of preparation of evidence and other activities associated with attendance
at Court as a witness
 Provide recorded media to authorized personnel
 Contribute to the development and enhancement of the Service and Control Room working practices
 Provide assistance in displaying and exhibiting the CCTV services to interested parties
 Participate in team briefings, operator working groups and the Employee Development and
Performance Management Schemes to work more closely with management and other agencies in
the development and administration of the service
 Comply with the adopted Code of Practice and service operational procedures at all times, breaches
of which will result in disciplinary action being taken
 Any other duties which are equal or similar to the responsibility level and the grade of the post
 ANNEX A.
JOB DESCRIPTION
POSITION:
AUDITOR

DUTIES AND RESPONSIBILITIES

 Ensures compliance with established internal control procedures by examining records, reports,
operating practices, and documentation.
 Verifies assets and liabilities by comparing items to documentation.
 Completes audit workpapers by documenting audit tests and findings.
 Appraises adequacy of internal control systems by completing audit questionnaires.
 Maintains internal control systems by updating audit programs and questionnaires; recommending
new policies and procedures.
 Communicates audit findings by preparing a final report; discussing findings with auditees.
 Complies with federal, state, and local security legal requirements by studying existing and new
security legislation; enforcing adherence to requirements; advising management on needed
actions.
 Prepares special audit and control reports by collecting, analyzing, and summarizing operating
information and trends.
 Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
 Contributes to team effort by accomplishing related results as needed.
 ANNEX A.
JOB DESCRIPTION
POSITION:
OPERATIONS AND ADMINISTRATIVE
DEPARTMENT (OAD) SUPERVISOR

DUTIES AND RESPONSIBILITIES

 Supervises overall daily support operations of the company and plans the most efficient administrative
procedures.
 Leads a team of professionals to complete a range of administrative duties in different departments.
 Ensures all support activities are carried on efficiently and effectively to allow the other operations to
function properly.
 Oversees the entire operations of a lodging establishment. Operations include housekeeping, security,
public relations and food services.
 Deals effectively with customers, bosses and staff workers while keeping the hotel running smoothly.
 ANNEX A.
JOB DESCRIPTION
POSITION:
MARKETING SPECIALIST

DUTIES AND RESPONSIBILITIES

 Manage daily administrative tasks

 Conduct market research and identify new opportunities.
 Gather and analyze consumer behavior data
 Generate reports on marketing and sales metrics
 Contribute to collaborative efforts and organize promotional events
 Coordinate with the marketing design and content teams to generate digital and print advertising
material
 Maintain and update impeccable records of marketing metrics and results of past campaigns
 Prepare and deliver regular sales forecasting reports
 Monitor and report competitors’ marketing and sales activities
 ANNEX A.
JOB DESCRIPTION
POSITION:
SECURITY OFFICER

DUTIES AND RESPONSIBILITIES

 Write or review security-related documents, such as incident reports, proposals, and tactical or
strategic initiatives.
 Train subordinate security professionals or other organization members in security rules and
procedures.
 Plan security for special and high-risk events.
 Review financial reports to ensure efficiency and quality of security operations.
 Develop budgets for security operations.
 Order security-related supplies and equipment as needed.
 Coordinate security operations or activities with public law enforcement, fire and other agencies.
 Attend meetings, professional seminars, or conferences to keep abreast of changes in executive
legislative directives or new technologies impacting security operations.
 Assist in emergency management and contingency planning.
 Arrange for or perform executive protection activities.
 Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency
response procedures.
 Recommend security procedures for security call centers, operations centers, domains, asset
classification systems, system acquisition, system development, system maintenance, access control,
program models, or reporting tools.
 Prepare reports or make presentations on internal investigations, losses, or violations of regulations,
policies and procedures.
 Identify, investigate, or resolve security breaches.
 Monitor security policies, programs or procedures to ensure compliance with internal security policies,
licensing requirements, or applicable government security requirements, policies, and directives.
 Analyze and evaluate security operations to identify risks or opportunities for improvement.
 Create or implement security standards, policies, and procedures.
 Conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of
the overall effectiveness of the facilities security processes.
 Conduct physical examinations of property to ensure compliance with security policies and
regulations.
 Collect and analyze security data to determine security needs, security program goals, or program
accomplishments.
 Supervise subordinate security professionals, performing activities such as hiring, training, assigning
work, evaluating performance, or disciplining.
 Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or
others on company property.