Rationale • Large impact of human factors on workplace safety • Need to understand human psychology, behavior observation and analysis, motivational techniques • The end objective: is improved safety performance • Improved safety performance impacts improved overall job performance Why Manage Human Elements
Human factors > environmental
conditions are responsible for workplace safety problems Human elements = biggest force behind any organization’s success Human elements affect work performance
• Knowledge & ability
• Desire & motivation • Commitment • Personal traits, attitudes, values, beliefs, perceptions, assumptions • Feedback one gets about his performance How to effectively manage human elements: effect change Change of MIND Change of HEART Change of ACTION
Increased Deepened Changed
knowledge emotion behavior How to effectively manage human elements: basic ingredients • Clear performance targets • Reasonable but challenging targets • Ample & appropriate resources • Timely and appropriate feedback • Highly involved work force HOW TO Improve Behaviors: Process 1. Baseline data 2. Set performance targets 3. Timeline for target accomplishment 4. Publicize 5. Get agreement 6. Develop behavior modification process 7. Pilot test Process (continued) 7. Make necessary revisions 8. Implement 9. Monitor performance and give feedback 10. Follow-through 11. Celebrate success IMPORTANT!
• Everyone’s buy in early in the process
• Right people to do specific things • Short target timelines (2-3 months) • Timely and appropriate feedback • Choose appropriate behavior reinforcements Insights
Why should you take personal interest in
noting human elements in safety? What of the human elements do you feel have the biggest impact in your organization’s safe practices and conditions? What intervention do you feel will best address human-factor safety issues in your workplace?