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Hacker Culture

Objective: Analyze the psychological and cultural aspects of cybersecurity from both the
malicious actor and user’s perspectives. Analyze personal privacy issues related to various
personal and business-related cybersecurity scenarios.

Competencies: Critical thinking, communication skills, research skills

Individual Assignment #4

Compare and contrast privacy policies for 3 organizations in the same industry. Briefly describe
the organizations and missions, then list and explain possible changes to their policies that could
better protect customers or consumers for each organization. List and explain possible changes to
these policies that could give the organizations more flexibility to use personal information of
customers while still avoiding privacy or liability issues.

Best Buy Privacy Policy

Privacy Policy
We take your privacy seriously, and we want you to know how we collect, use, share and protect
your information.

This Privacy Policy tells you:

 What information we collect

 How we use that information
 How we may share that information
 How we protect your information
 Your choices regarding your personal information

This Policy applies to, Best Buy stores and other locations under the Best Buy
name. This Policy may not apply to other Best Buy brands such as Future Shop (,
Best Buy Canada (, Magnolia Audio Video (, Geek Squad
(, Pacific Sales (, Speakeasy, (, Audio Visions
(, Best Buy China (, Jiangsu Five Star Appliance Co. (Five-, Napster ( among others, each of which may have their own privacy
policies. We may post additional information if more details are needed to explain our privacy

Information We Collect
Information You Give Us
We receive and may store any information you enter on our websites or give to us in our stores.
For example, we collect information from you when you place an order, create an account, call
us with a question, create a Wish List, write a review, or use any of our services.

The information we collect from you includes things like:

 Your name
 Your mailing address
 Your e-mail address
 Your phone number
 Your credit card number and other payment information
 Your driver's license number
 Credit application information, such as your Social Security Number
 Demographic and lifestyle information, such as age, personal interests and product

It may also include information you give us about other people, such as the name and address of
a gift recipient, or the name and contact info of a Friends & Family Pickup person.

Information From Other Sources

We may also receive information about you from other sources, including third parties that help
us update, expand and analyze our records and identify new customers.

Automatic Information
Like many other websites, we also collect information through cookies and other automated
means. Cookies are commonly used by websites to save data on your computer. The information
we collect from cookies may include your IP address, browser and device characteristics,
referring URLs, and a record of your interactions with our websites. We use cookies to create a
more personalized shopping experience on our websites.

One type of cookie may allow us to identify you as a particular Best Buy retail store customer
when you visit our websites and to link your activities on our websites to your interactions with
us in our stores. In combination with other information we collect, this cookie may facilitate the
tailoring of advertisements and offers to you, sometimes in connection with interest-based

To help us understand and enhance our interactions with visitors to our websites, we may permit
web analytics providers to collect information on our websites using automated tools like
cookies or web beacons. We also may share personal information with those providers. We may
have similar arrangements with interest-based advertisers. Interest-based advertising is covered
in more detail below.

Public Forums
Our Web site offers publicly accessible blogs or community forums. You should be aware that
any information you provide in these areas may be read, collected, and used by others who
access them.

How We Use the Information We Collect

We use the information we collect for things like:

 Fulfilling orders and requests for products, services or information

 Processing returns, exchanges and layaway requests
 Tracking and confirming online orders
 Delivering or installing products
 Managing our Reward Zone program
 Marketing and advertising products and services
 Conducting research and analysis
 Establishing and managing your accounts with us
 Communicating things like special events, sweepstakes, promotions and surveys
 Processing Best Buy credit card or Reward Zone MasterCard applications
 Identifying you on our websites and tailoring advertisements and offers to you (both on
our websites and on other websites) based on your interactions with us in our stores and
 Facilitating interactions with Best Buy and others, such as enabling you to email a link to
a friend
 Operating, evaluating and improving our business

Data Retention
We will retain your information for as long as your account is active or as needed to provide you
services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share the Information We Collect

Best Buy does not sell, rent or trade your personal information to third parties.

Best Buy Co., Inc. is the parent company of the Best Buy Companies ("Best Buy"), and as such,
if you provide information to any of the businesses, stores or Web sites owned or operated by
Best Buy, this information may be combined or shared among current or future Best Buy Co.,
Inc. entities, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

 Fulfilling orders
 Delivering packages
 Scheduling and performing installations
 Servicing products
 Maintaining our Reward Zone program
 Sending Best Buy marketing communications
 Fulfilling subscription services
 Conducting research and analysis
 Applying for credit cards & processing credit card payments
 Providing chat functions

Sometimes we may be required to share personal information in response to a regulation, court

order or subpoena. We may also share information when we believe it's necessary to comply
with the law. We also may share information to respond to a government request or when we
believe disclosure is necessary or appropriate to protect the rights, property or safety of Best
Buy, our customers, or others; to prevent harm or loss; or in connection with an investigation of
suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition,
dissolution or similar event.

We may share personal information in connection with financial products or services related to
our business such as private label credit cards. We also may share personal information in
connection with co-branded product or service offerings. For example, when you apply for a
Best Buy credit card, we may share your personal information with our banking partners that
issue the card.

How We Protect the Information We Collect

Whether you are shopping online or in our stores, we use reasonable security measures to protect
the confidentiality of personal information under our control and appropriately limit access to it.
Best Buy cannot ensure or warrant the security of any information you transmit to us and you do
so at your own risk.

We use a variety of information security measures to protect your online transactions with us.
The Best Buy Web site uses encryption technology, such as Secure Sockets Layer (SSL), to
protect your personal information during data transport. SSL protects information you submit via
our Web site such as ordering information including your name, address and credit card number.
Information you provide to us via our in-store kiosk does not traverse the public Internet.

Your Choices Regarding the Information We Collect

You may choose to:

 Stop receiving marketing or promotional e-mails, direct mail, phone and mobile
marketing communications
 Update and correct your personal information
 Cancel your account or request that we no longer use your information to provide you
 Request removal of your personal information from our blog or community forum
To do any of these, let us know by one of these methods:

 Follow the directions in a marketing e-mail or direct mail or mobile communication that you
receive from us.
 Call 1-888-BEST BUY 1-888-BEST BUY (1-888-237-8289 1-888-237-
8289 ) with your request and current contact information.
 Send an e-mail with your request and current contact information to
 Send a letter with your request and current contact information to:

Best Buy Corporate Campus

Attn: Customer Care/Privacy
7601 Penn Avenue South
Richfield, MN 55423-3645

Interest-Based Advertising
We use third-party advertising companies to display ads when you visit our websites or other
sites on the Internet. These companies may collect information about your visits to this and other
websites. We may also share personal information with these companies. In either case, the
purpose is to provide ads about products and services that may be of interest to you.

To learn more about interest-based advertising and your privacy, including how to opt out of
such advertising, visit our partner websites.

Protecting Children's Privacy

We are committed to protecting children's privacy on the Internet and we do not knowingly
collect personal information from children under the age of 13.

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to
review the privacy policy on the site you're visiting.

Privacy Policy Updates

We may need to update our Privacy Policy as Best Buy and our customers grow and evolve. If
we make significant changes to the Privacy Policy, we'll post a prominent message on our

U.S.-EU Safe Harbor Framework

Best Buy complies with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S.
Department of Commerce regarding the collection, use and retention of personal data from the
European Union. Information regarding the E.U. Safe Harbor Framework can be found at:

Best Buy has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and
practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements
including transparency, accountability and choice regarding the collection and use of your
personal information. The TRUSTe privacy program applies only to information that is collected
through this website.

As part of our participation in the Safe Harbor Framework, Best Buy uses TRUSTe to resolve
disputes relating to our compliance with the Framework. If you have any complaints regarding
our compliance with the Safe Harbor you should first contact Best Buy as provided below. If
contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by
clicking here. TRUSTe will then serve as a liaison with us to resolve your concerns.

Have Questions?
If you have any questions about our Privacy Policy, we'll do our best to answer them. Here's how
to contact us:

1-888-BEST BUY 1-888-BEST BUY (1-888-237-8289 1-888-237-8289 )


Best Buy Corporate Campus
Attn: Customer Care/Privacy
7601 Penn Avenue South
Richfield, MN 55423-3645

Last Updated: 7.15.2011

Found on:
SEARS Privacy Policy

Effective June 23, 2009:

 What Type of Information Do We Collect?

 What Information Do We Share and with Whom?
 Can I Disable Cookies?
 How Do We Handle Personally Identifiable Information Collected on Children?
 What About Links to Other Web sites?
 What About Online Advertisements?
 Is My Information Secure?
 How Can I Access My Information?
 Can I “Opt-Out” of Receiving Promotional E-mails?
 Will I Receive Notice of Changes to the Privacy Policy?

This web site is owned and operated by a Sears Holdings Corporation entity (“Sears Holdings”). At Sears Holdings, we want to
ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to
protect it. If you have additional questions or would like further information on this topic, please feel free to write to our Webmaster at This Privacy Policy applies to information collected through this web site. Please note
that our subsidiary Lands’ End will continue to maintain its own privacy policy. You may view Lands’ End’s privacy policy
by clicking here:
Sears Holdings may update this policy from time to time. Please check our policy periodically for changes. Your use of this web site,
and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution
provisions including arbitration, limitation on damages and choice of law.
This Web site is a general audience site and does not knowingly collect personally identifiable information from children under 18
years of age.
What Type of Information Do We Collect?
We may collect personally identifiable information (“PII” - for example, your full name, email address, mailing address, telephone
number, or credit card number) from you when you voluntarily submit the information to us when you purchase items from us. We
need this information in order to process and fulfill your order and to notify you of your order status, in order to register you as a user
of this site or to provide you with services. We may also collect PII from you if you choose to subscribe to our email program, or
participate in sweepstakes, contests, and surveys, or in connection with content or suggestions you post on this site.
We also collect non-personally identifiable information (“Non-PII” - for example, interests, hobbies, lifestyle choices, groups with
whom you are affiliated) from you when you choose to provide or post non-PII information on this web site.
Non-PII may also be collected from you by means of Cookies and Pixel Tags. Cookies are small bits of information that this web site
places on your computer. We and our 3rd party service providers use cookies and Pixel Tags to identify your IP address, browser
type, domain name, and specific web pages through which you click. This data is collected automatically and utilized to help us look
for trends to improve our web site and your interactive experience. The cookies allow us to recognize you when you return to the
Web site and to provide you with a customized experience that we feel will be of value to you. The cookies that are configured by
this web site do not contain any personally identifying information, such as your name, or sensitive information, such as your credit
card number. Additional information regarding browser cookies and how to disable them is described below.
We may also collect additional information about you from third parties including demographic information (such as number of
household members, age, and gender) and purchase preference information. We use this information to customize your experience
on our web site and on other Sears Holdings family of business web sites and to provide you with the most relevant products,
services and offers.
Can I Disable Cookies?
Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you
when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable
cookies, please note that you may not be able to take full advantage of a personalized experience on this Web site and on other
Sears Holdings family of business web sites.
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How Do We Handle Personally Identifiable Information Collected on Children?
Please click here to read our Children’s Online Privacy Policy for information on our general policy regarding the collection of
personally identifiable information on children under 13 years of age. This privacy policy addresses our general policy regarding the
 Collection of children’s personal information
 Use of children’s personal information
 The method of obtaining parental consent
 The method of obtaining access to the child’s information

Each Sears Holding’s family of sites that may be directed to children under 13 will contain a specific version of our Children’s Online
Privacy Policy that will address specifically each of the points listed above for that site.
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What About Links to Other Web sites?
This web site may contain links to other web sites outside the Sears Holdings family of web sites. Sears Holdings is not responsible
for the privacy practices of other non-affiliated web sites. You should read the privacy statements of each and every web site that
collects personally identifiable information.
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What About Online Advertisements?
We partner with third-party service providers known as Ad Networks to serve ads on our behalf across the Internet. Using Cookies
and Pixel Tags (also known as Web Beacons), Ad Networks collect anonymous information about your visits to our web site and
other web sites in order to deliver advertisements that may be of particular interest to you. This process does not involve the
collection of any personally identifiable information (PII). The Ad Networks do not know your name, phone number, address, email
address or any personally identifying information. If you do not wish to receive relevant ads based on this technology, you can opt-
out by visiting the Network Advertising Initiative’s (NAI) opt-out page *here*
This web site may also carry advertisements from other companies. Sears Holdings and its affiliates are not responsible for the
privacy practices of these other companies. Once you click on an advertisement, you should check the applicable privacy policy of
the third party or advertiser site to determine, among other things, how they will handle any PII they collect from you. These third
party advertisements may also contain cookies or web beacons. We do not control these third party cookies or web beacons and
you should check the applicable privacy policy of the third party or advertiser site to see whether and how it uses cookies or web
We do not share any personally identifiable information about you with the advertising networks. To find out more about how the
networks manage the privacy of information in conjunction with delivering ads online, please go to: or In addition, the
Network Advertising Initiative offers useful information about Internet advertising companies; also known as ad networks, including
information about how to opt-out of their information collections. See for the list of
NAI members and for the opt-out page.
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Is My Information Secure?
We maintain reasonable and appropriate physical, electronic and procedural safeguards to protect your information. Your
information is located on a secured server behind a firewall. When you enter PII, we encrypt that information using secure socket
layer technology (“SSL”). While we do work very hard to protect your privacy, no method of security is 100% effective and we cannot
be responsible for the actions of those who may gain unauthorized access to your personal information. Sears Holdings makes no
warranties, express, implied or otherwise as to the ultimate effectiveness of these reasonable and appropriate safeguards.
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How Can I Access My Information?
You can personalize your experience on the Sears Holdings family of web sites by becoming a registered Member. By registering,
you will be able to tell us what products and services interest you, and whether you wish to receive e-mail about special sales,
promotions and other events. Once registered, you can review and maintain your account information at anytime by clicking on the
'My Profile' link at the top of each web site page. Your account information is secure and is accessible by using a password that you
select. To become registered user, or to modify your current preferences, click here
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Can I “Opt-Out” of Receiving Promotional E-mails?
From time to time, we may send you e-mails with promotional offers if you opt-in to receiving such emails. If you would no longer like
to receive e-mailed special event information, sales notifications or other promotional messages from this web site, you can
unsubscribe from this site’s e-mail marketing list by following the unsubscribe link located at the bottom of each promotional e-mail.
Your e-mail address will be removed from this site’s email marketing list within 10 days.
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Will I Receive Notice of Changes to the Privacy Policy?
As mentioned above, from time to time we may modify this Privacy Policy to reflect industry initiatives or changes in the law,
changes in our collection or use practices, or changes in our web site’s features or technology, and such modifications shall be
effective upon posting on this web site. Your continued use of this web site after we post a revised Privacy Policy signifies your
acceptance of the revised Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are
updated as to any changes.

SAMS CLUB Privacy Policy

Privacy Policy (Effective 10/29/2010)

 Why do we have a Privacy Policy?

 How is this Privacy Policy different from the Notice of Privacy Practices I receive from the
Pharmacy or Optical Department?
 What information is collected about me?
 How is my information used?
 How is my information shared?
 What choices do I have?
 What Choices do I have around Online Operations and Advertising
 How can I access, update, or delete my information?
 What kind of security precautions are in place to protect my information?
 How will I know if this privacy policy has changed?
 How can I contact you with questions about my privacy?
 What are Your California Privacy Rights?

Why do we have a privacy policy?

Sam's Club is committed to safeguarding your privacy. The questions below outline the privacy policy of
Sam's Club for members in the United States. This includes questions about what information will be
collected, how it will be used and shared, and what choices and options you have, including how you
may contact us.
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How is this Privacy Policy different from the Notice of

Privacy Practices I receive from the Pharmacy or Optical
When you use our Pharmacy or Optical departments, you provide us with your health information so
that we may process your request. We understand the sensitive nature of such information and have
always respected your privacy by keeping it confidential, including in accordance with federal law (the
Health Insurance Portability & Accountability Act or HIPAA). Our Notice of Privacy Practices describes
how we protect your information maintained by Pharmacy and Optical, such as how you may review
your health information and how we limit disclosure. A copy of the Notice of Privacy Practices is
provided by Pharmacy or Optical to you at the first time of service, or may be requested at any time at
your local Sam's Club.
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What information is collected about me?

Sam’s Club collects information about you in the following ways:

Information you give us.

We collect personal information that you may provide us when you visit a Sam's Club, visit us online,
register as a Member, or make a purchase. Examples are your name, home, billing, and shipping
addresses, email address, telephone number, driver's license number, Membership Number, payment
information, and your Social Security Number if you apply for credit. We may also collect your personal
information in other situations as well. For instance, we may collect personal information on certain
Member Services sites such as when you make travel arrangements using Sam's Club Travel. We may
keep a record of correspondence when you contact Sam's Club, or when you a report a problem with
our services or merchandise. Sam's Club may also occasionally ask Members to complete voluntary
surveys for research purposes. Wherever Sam's Club collects personal information, we make an effort to
include a link to our Privacy Policy.

The more information you provide, and the more accurate the information is, the better Sam's Club will
be able to improve and customize your shopping experience. For that reason, we merge the information
you provide to us offline with information you provide to us online.

Information Collected Automatically on Our Website

We may automatically collect some information when you visit our website. Examples include your
internet protocol (IP) address, operating system, the referring website, the path you take through our
website, and the date and time of your visit and purchases. Our website uses cookies, or small files that
are stored on your computer's hard drive or browser. While cookies are optional for browsing, they are
needed to register, log on, or shop at our website. For more information on this, see the “What Choices
do I have around Online Operations and Advertising” section below.

Information from third parties.

We may collect personal and demographic information (such as number of members in a household,
gender and age) and mailing lists from third parties in order to provide you with goods and services
intended to meet your needs. Additionally, this information may be merged with personal information
we have collected from you. We use this information to personalize your shopping experience and to
provide you with the most relevant products, services, and communications.
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How is my information used?

Sam's Club's goal in collecting personal information is to better understand ways we can deliver
products and services that are relevant and that are suited to meet your needs. For example, we may
use the personal information you provide us and the information we collect automatically on our

 to process membership applications,

 to ship orders to you,
 to alert you to product recalls,
 for billing and refund purposes,
 to help us improve our services, website, and communications, and
 with regard to credit qualification and application (e.g., to determine if you qualify for a Sam's
Club credit account or other credit account offered jointly by Sam's Club and a partner, and to
process any applications for credit you may make).

Sam’s Club operates under the umbrella of Wal-Mart Stores, Inc. ("Walmart"). Walmart shares
information with Sam's Club, except for information provided to purchase a financial product or service,
to better understand customer needs and improve service.

We may send you customer service or product information to keep you updated on items you have
purchased. We may also contact you regarding other marketing or promotional information that we
think you may find of interest. You may opt-out of such marketing material as described under the
Choices section below. If you opt-out, we may still contact you for reasons unrelated to marketing, such
as for purposes of alerting you to important information about your Membership, product information
or upgrades, product recalls, shipping, refunds, and other reasons related to your Membership.
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How is my information shared?

Sam's Club does not sell or rent your personal information to third parties. We share your personal
information only under the following limited circumstances.

 We may share personal information with service providers, suppliers, or companies that help
with our business operations, such as credit card processors, shipping vendors, billing and
refund vendors, and companies that help us improve our product and service offerings,
advertising, and website. These service providers, suppliers or vendors are required not to use
your information for any other purpose than to facilitate a specific service requested by Sam's
Club. We also share information with Member Services partners in order to conduct the
requested transaction.
 If you apply for a Sam's Club Membership, we may share your information with the company
that we partner with to offer credit card programs. To help you obtain the highest credit limit
possible this may include your membership and application information. Similarly, if you qualify
for a credit account and are not offered a credit account by a Sam's Club Associate we may
share your information with our partner, so that they may extend the offer of credit as required
by law.
 We may share information with companies that we have partnered with so that we may jointly
offer you products and services of interest. You may opt-out of this sharing under the Choices
section below.
 For certain business customers who purchase business resale merchandise, such as tobacco
products, we may share information with our partners in order to enable them to offer such
customers discounts or rebates.
 We may share aggregate data, such as user statistics (for example, a certain percentage of our
users are female) in order to describe our services to prospective partners, advertisers, and
other third parties, and for other lawful purposes.
 We may share information in other special circumstances, such as when we believe in good faith
that the law requires it; where we believe it is relevant to protect personal safety, property, or
other rights of Sam's Club, its Members or associates; or to respond to Member inquiries from
the account's primary Member or from an officer or principal of a Business Member.
 Business Transfers: In the unlikely event that Sam's Club or substantially all of its assets are
acquired, customer information will be one of the transferred assets.

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What choices do I have?

Sam's Club Marketing Material: We want to send you marketing communications only if you want to
hear from us. You may opt-out of receiving different types of Sam's Club marketing material in the
following ways:

 Online: By logging on to your account and clicking "edit" on the Member profile
 By Email: You may email for assistance.
 By Mail: Sam's Club, 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745, Attention:
Membership Department
 By Phone: You may call Member Services by dialing 1 (888) 746-7726 1 (888) 746-
7726 .
 In Club: You may request to opt out at the Membership desk of your local Sam's Club.

When submitting your request to opt-out, please include your membership number, zip code and type
of suppression requested (e.g. mail, phone, email, or sharing for joint or co-branded marketing.)
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What Choices do I have around Online Operations and

You may exercise choices related to our online operations and advertising. For instance, you can choose
to browse our websites without accepting cookies. Please know that cookies allow us to recognize you
from page to page, and they support your transactions with us. Without cookies enabled, you will still be
able to browse our websites, but will not be able to complete a purchase or take advantage of certain
website features.

To learn more about cookies, including how to refuse cookies on your computer, follow these links:
 Microsoft Internet Explorer
 Mozilla Firefox
 All About Cookies
 Adobe Flash Cookies

You may also opt out of certain online advertising called interest-based advertising. Interest-based ads
are ads that are served to you based on your browsing behavior. The goal is to show you ads more
tailored to your interests.

We belong to ad networks and have other online advertising relationships. These companies may use
your browsing behavior across participating websites and other information to show you interest-based
advertisements on those websites. For example, if you are looking at a certain type of product on one of
our web sites, or if you put a product in your shopping cart but do not complete a purchase, one of our
vendors may later send you an ad or an email for that type of product. As another example, one of our
vendors may send an advertisement to you if your online browsing behavior matches certain criteria
that we think indicates that you may be interested in one of our products. You may also see ads on our
site and other websites based on your membership status, profile, and purchases. We do not allow
service providers that assist these processes to share any of your membership information, or your
browsing behavior on our website, with other websites or companies.

Learn more about interest-based advertising including how to opt-out. Other websites you visit may
offer their own opt-out methods as well. Additionally, you may choose to opt-out with the Network
Advertising Initiative (NAI). The NAI is a cooperative of online marketing and analytics companies
committed to building consumer awareness and establishing responsible business and data
management practices and standards. The NAI Opt-out Tool was developed for the express purpose of
allowing consumers to "opt out" of the interest-based advertising delivered by their member
companies. Please note: If you choose to opt out, you will continue to see ads while browsing online,
but they will not be based on how you browse.

Joint or Co-branded Marketing Material:

We may also share your personal information with partners when we team up to offer or provide
products, services, contests, or promotions that are of value to Members. If you would like to opt-out of
this type of sharing, click here and follow the instructions.

Please note your choice to opt-out under any of the above will apply only to the individual cardholder
Membership. If there are several cardholder Memberships under a single Account (such as a spouse's
card or add-on card), each person with a Membership card must opt-out. Also, the above opt-outs do
not apply to the Sam's Club co-branded credit card or to data sharing regarding business customers that
purchase business resale merchandise. However, you can choose to stop receiving prescreened offers of
consumer credit from all companies, including prescreened offers of Sam's Club credit, by calling 1-888-
567-8688 1-888-567-8688 .
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How can I access, update, or delete my information?

You may update your information with us at any time by logging on to your account and
going to the "My Account" section. You can delete or deactivate your Sam's Club account if you wish.
Please contact our Member Service Department by calling 1 (888) 746-7726 1 (888) 746-7726
for further instructions about deleting or deactivating your account.
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What kind of security precautions are in place to protect my

Personal information that we maintain is subject to physical, administrative, and technical controls.
When we do have to collect your most sensitive personal information, such as Social Security Numbers,
we will protect its confidentiality, prohibit its unlawful disclosure, and limit access to authorized
personnel only.

Your account information is password-protected so that only you have access to this
personal information. You may update your information in the My Account section by
using your email address and password. We recommend that you do not divulge your password to
anyone. Sam's Club will not ask you for your password in an unsolicited phone call or email. Also,
remember to sign out of your account and close your browser window when you leave
the site. This ensures that others cannot access your personal information and correspondence.

As a global company, Sam's Club has separate privacy policies for its international sites. When you give
Sam's Club personal information on this website or in a Sam's Club store, the information may be sent
electronically to servers outside of the country where you originally entered the information, such as to
the United States or other countries. In addition, that information may be used, stored, and processed
outside of the country where you entered that information. Whenever Sam's Club handles personal
information as described above, regardless of where this occurs, Sam's Club takes steps to ensure that
your information is treated securely and in accordance with the relevant Terms of Service, this Privacy
Policy, and any privacy policy on a Sam's Club international site where you enter personal information.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result,
while we strive to protect your personal information, Sam's Club cannot ensure or warrant the security
of any information you transmit to us or from our online products or services. Once we receive your
transmission, we take reasonable administrative, technical, and physical safeguards to ensure the
security and confidentiality of your information.
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How will I know if this privacy policy has changed?
We encourage you to review our privacy policy to make sure you understand how we use information
that you provide. The policy may change from time to time, so please check our website periodically. We
will alert you to changes by posting at the top of the privacy policy the date it was last updated and
provide any other appropriate notice.
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How can I contact you with questions about my privacy?

We want to hear from you if you have any comments or questions about our privacy policy. Please
contact us at the following mail or email address:

Privacy Office
608 SW 8th St
Bentonville AR 72716-0505

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What are Your California Privacy Rights?

Our privacy policy describes how we share information for marketing purposes. The policy and rights
apply to all members, including California residents:

 We share information with others outside of Sam's Club unless you opt-out. See What choices
do I have?.
 We also share information with other businesses within our corporate family, such as Walmart.
See How is my information used?.

Please contact us with any questions, or to request a list of third parties to whom we may disclose
information for marketing purposes and the categories of information we may disclose, via the Contact
Us section above.
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