“…Jane’s

administrative and
Jane M. Lawrence
customer support 24 Lincoln Way  Example Town, NSW  0400 000 000  someone@somedomain.com
skills are second-
to-none…shows Targeting Office Management Opportunities
exceptional
attention to detail
while maintaining Administrative professional eager to leverage five years of experience and
a heavy office management certification to secure an office manager position. Highly
workload…a team organised, efficient and skilled in a variety of office support tasks, including:
player and a
consummate
 Office Organisation & Administration  Spreadsheets & Reports
professional…”
 Records & Database Management  Calendar management
2009  General Bookkeeping (A/P & A/R)  Meeting & Event Planning
Performance
 Telephone & Front Office Reception  Filing & Data Entry (75
Review Excerpt
WPM)
ABC Company
Experience
ACME INC. — Example Town, NSW — Midsize marketing and PR firm
“…Your excellent
Office Assistant, 2006 to Present
work as interim
office manager Provide administrative and executive support within busy office.
shows that you are Manage executive team’s calendar; plan client meetings; prepare
ready to assume reports, spreadsheets and presentations; manage records; and
increased administer database. Results:
responsibilities…”
 Earned “outstanding” ratings on annual reviews for the past three
2008
years. Recognised for high-quality work, organisational strengths
Performance
Review Excerpt and exceptional customer service delivery.
ABC Company  Praised by supervisor for excellent performance as interim office
manager (supervising three staff) during her eight-week leave.
 Became Acme’s primary creator of PowerPoint presentations and
“…Jane’s the main troubleshooter of MS Office issues.
outstanding  Excelled within deadline-intensive environment, ensuring the accurate
planning, multi- and on-time completion of all projects.
tasking and
organisational
abc agency — Example Town, NSW — Professional temp services agency
skills have kept
the office running Administrative Assistant / Receptionist / Payroll Clerk, 2004 to 2006
smoothly…” Handled temporary assignments for diverse clients (e.g., high tech,
2007 manufacturing, real estate, government and education). Results:
Performance
 Demonstrated the ability to learn new organisational processes,
Review Excerpt
ABC Company workflows, policies and procedures with minimal ramp-up time.
 Identified billing errors and recovered $5,500 in vendor overpayments.
Implemented tracking mechanisms to prevent future recurrences.
 Created databases and spreadsheets that improved inventory
Computer Skills: management and reporting accuracy.
MS Word, Excel,
PowerPoint, Education
Access, Outlook,
XYZ community college — Example Town, NSW
Visio; ACT!; Oracle;
Windows XP/Vista Certificate in Office Management, 2009. Program Highlights:
 Organisational Management  Human Resource Management
 Business Communications  Office & Computer Systems
 Leadership & Supervision  Critical Analysis
 Project Management  Interpersonal Relations
EXAMPLE HIGH SCHOOL — Example Town, NSW
High School Certificate, 2004