Control of Nonconforming Output Procedure

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GENERAL REQUIREMENT
This procedure provides guideline to extent information
explained in clause 8.7 Control of Nonconforming output of the
Quality Manual.
The requirement is also enable to provide conformity to clause
8.7.1 and 8.7.2 of Control of nonconforming outputs of ISO
9001:2015 Standard Requirement.
COMMON DEFINITION USED
The definitions addressed are mainly refer to IS0 9000:2015
 Complaint
 Correction
 Quality
 Defect
 Concession
 Supplier
 Release
 Corrective action
 Conformity
 Verification
 Requirement
 Nonconformity

RESPONSIBILITY AND AUTHORITY

IDENTIFICATION OF NON-CONFORMITY
Nonconformity of output in the [scope of activity] activity can
be identified throughout one or combination of following
occurrence;
1. Inappropriate planning as described in clause 8.1 Project
Planning of this Quality Manual
2. Defect detected by the personnel during construction where
it does not meet with specification as defined in clause
8.5.1 Project management control of this Quality Manual
3. Absence of competent person if it is required by the clause
7.2 Competence of this Quality Manual
4. Defective purchased material or out of specification
material as defined in clause 8.4 Control of externally
provided processes, products and services of this Quality
Manual caused by supplier.
5. Other potential undesired consequences associated with
services (example; measurement faulty caused by unfit
measurement instrument as per clause 7.1.5 Monitoring and
measuring resources of Quality Manual)
6. Customer complaint
7. Complaint received during warranty period
CONTROL OF NONCONFORMITY
1. Whenever nonconformity is detected;
o Nonconformity with regard to the facility or material

or physical property, the On-Hold tag must be placed

to the defect unit accordingly.
 o If related to the human resources, proceed to the
clause 7.2 Competence of Quality Manual.
o Review possibility of occurrence due to weaknesses of

communication factor as described in clause 7.4

Communication of Quality Manual
2. The nonconformity shall be reviewed by for disposition,
which may be any of the following;
o Hold or must not to be used, or

o Concession by authorized person

3. The concession of nonconformity is not accepted for

concession if high impact to the quality issues or jeopardize
the company reputation as defined in Risk Analysis.
4. Results of the review shall be recorded by on the CPAR
form
5. The shall be responsible to review the nature and
seriousness of nonconformity.
6. For nonconforming condition that have been accepted by
concession when regulatory requirements are met. The
record of the identity of the person(s) authorizing the
concession shall be maintained.
7. If action will be taken other than decision stated in #2, the
non-conformity shall be corrected. will verify the measures
taken before release non-conformance status.
8. Designated person will decide whether the issuance of
CAR form, the nonconformity need further investigation
throughout the Corrective Action Procedure or used as
record purpose only.
9. For purchased material/part which are found defective or
out of specification, [designated person] shall arrange to
return the item to the supplier for replacement or further
action. CPAR form should be issued.
10. Any defective purchased material requested for concession,
the process should follow step as described in the #9.
11. Top management will decide for necessity to inform the
nonconformity depends on the severity of the issues.
12. QMR shall maintain CPAR status log.
13. Status of CAR shall be highlighted for management review
meeting