VolksWagen 055a5

Group Guideline
Quality-assured packaging
for Genuine Parts
Author: S. Schaumburg; K-VO-Q/2 Status: June 2011

Group Guideline
Quality-assured packaging for Genuine Parts
Table of contents:
1. DEFINITIONS............................................................................................................ 3
2. OBJECTIVE AND PURPOSE ................................................................................... 6
3. SCOPE ...................................................................................................................... 6
4. GENERAL REQUIREMENTS ................................................................................... 6
5. SOURCES OF ERROR IN THE PARTS PROCESS ................................................ 7
6. SPECIFIC REQUIREMENTS REGARDING PACKAGING AND PARTS ................ 7

6.1 Requirements on the packaging ................................................................................. 8
6.2 Transport carriers / Containers ................................................................................... 8
6.3 Resource-saving packaging material.......................................................................... 8
6.4 Sealing/closure of packaging ...................................................................................... 9
6.5 Order of packing ......................................................................................................... 10
6.6 Transport on plant premises ..................................................................................... 10
6.7 Transport and dispatch .............................................................................................. 10
6.8 Handling of electronic parts (ESD) ............................................................................ 11
6.9 Component-specific requirements ............................................................................ 12
6.10 Load Securing .......................................................................................................... 16
7. DANGEROUS SUBSTANCES, DANGEROUS GOODS ........................................ 18
9. CORROSION / CORROSION PROTECTION ......................................................... 19
10. MARKING / LABELLING ...................................................................................... 20

10.1 Examples of label desing ......................................................................................... 20
10.2 Information on labels ............................................................................................... 21
10.3 Marking of packages ................................................................................................ 22
10.4 Affixing of labels....................................................................................................... 22
11. QUALITY OF THE PACKAGING MATERIALS .................................................... 23
12. RELEASE OF PACKAGING................................................................................. 23
14. QUALITY OF PACKAGING OF RETURNS RESULTING FROM SURPLUS

INVENTORIES AND COMPLAINTS (VOLUNTARY TAKE-BACKS) .................. 24
15. RELATED DOCUMENTS ..................................................................................... 25
16. APPENDIX ............................................................................................................ 25
Vertrieb Original Teile und Service Page 2 /31 Author: S. Schaumburg; K-VO-Q/2
Qualitätssicherung
Status: June 2011
Group Guideline
1. Definitions
are industrially prepared Genuine Parts (GP) which meet the

Replacement parts
vehicle manufacturer's specification of a GP in terms of
quality, fitting accuracy, functionality, durability and reliability
Alternative packaging Packaging designed/configured to the same specifications as

the original packaging
Damages to and soiling on or in the package caused by

biotic
animate beings
Blister packaging Transparent, pre-formed moulded sales packaging
Internet platform providing access to guidelines, standards

B2B platform
etc.
Companies performing work defined and ordered by

Service providers
Genuine Parts Sales
Deutsches Institut für Normung (German Institute for

DIN
Standardization); DIN standards help to ensure safety,
usability, and quality, etc.)
Quality management standard(s) specify the requirements

DIN EN ISO 9000ff with which a company's management has to fulfill in order to
meet certain standards during the implementation of quality
management
A range of parts integrated into the Genuine Parts Sales and

Economy Parts
Service, for vehicles older than five years
ESD electrostatic discharge
ET 2000 Distribution system used by Genuine Parts Sales
EU European Union
Qualitätssicherung
Status: June 2011
Group Guideline
Fahrzeugintelligente Bauteile (intelligent vehicle

FIB
components)
United Nations classification of dangerous goods, based on

Dangerous goods the respective category of danger for transport.
class 9 (Class 9 = materials and objects which constitute a hazard
during transportation that does not fall in one of the other
classes)
Inlays for specific parts in a packaging unit, e.g. carton or

Inlay
rack
International Plant Protection Convention is an international

IPPC Standard
treaty that aims to protect plants from pests
International Standard for Phytosanitary Measures (No. 15 =

ISPM Nr. 15 addresses the need to treat wood materials used for
international shipments)
Labels are affixed to packages to indicate, for example, part

Label
number, “this-way-up” arrow, glass contents, etc.
MHD Mindesthaltbarkeitsdatum / Expiry Date
Normen Online Informations-System (Standards Online

NOLIS
Information Service)
All distribution stages at the wholesale level which market

OT locations
the Genuine Parts
Original Teile / Genuine Parts (incl. Economy, Replacement

OT
and Accessory Parts)
Shipping unit, shipping drum/container, totality of package

Package
content, packaging and packaging aids
PE Polyethylene (a thermoplastic)
PP Polypropylene (semi-crystalline thermoplastic)
Polystyrene (transparent amorphous or semi-crystalline

PS
thermoplastic foam)
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Status: June 2011
Group Guideline
PUR Polyurethane (rigid foam)
PVC Polyvinyl chloride (plastic)
SAP System Application and Products
Service.net.de Information portal for dealers and importers
Styrofoam Polystyrene foam
TNR Part number
Transport-, Umschlags-, Lagerungs-Test (transport,

TUL test transhipment and storage test) in which the package is
subjected to predefined loads/stresses
ID number for all dangerous substances and goods; it is the

lower number on the orange-coloured warning signs (danger
UN number
signs) borne by all shipments of dangerous goods, and
describes the composition (type) of the transported goods
Volatile Corrosion Inhibitor: this prevents a chemical reaction

VCI
(corrosion)
Verein Deutscher Ingenieure / German Association of

VDI
Engineers
Vertrieb Original Teile und Service / Genuine Parts Sales

VO
and Service
WA Warenausgang / Goods issue
Group-internal platforms providing access to, among other

Wissensportal
things, guidelines, standards, etc.
vwgroupsupply.com Volkswagen AG's supplier information platform
Qualitätssicherung
Status: June 2011
Group Guideline
2. Objective and Purpose

This document is intended to ensure that each and every Genuine Part is packaged in
such a way as to protect it from quality-impairing physical, biotic and climatic stress
and thus make for a high level of customer satisfaction while taking account of
economic considerations.
It determines the specific considerations in terms of the packaging, storage and
transport of Genuine Parts and is to be regarded as supplementing the standards and
guidelines which apply in the Group.
The Guideline serves as a binding guide and orientation aid for all personnel involved
in the process.
3. Scope
This Group Guideline is valid and applicable for all Genuine Parts locations and their
downstream distribution stages (wholesale trade), their internal and external suppliers,
as well as packagers/service providers delivering Group products continentally or
intercontinentally.
4. General requirements
All companies having a contractual relationship with VOLKSWAGEN AG have to have
a certified quality management system, preferably one certified to DIN EN ISO 9000ff.
The general aim is to generate the most consistent possible packaging with the use of
standardized packages.
Statutory standards, for example in respect of packaging guidelines and directives for
dangerous goods / dangerous materials and the securing of loads, must at all times be
observed and complied with.
Any and all documents having relevance to this Group Guideline serve to underpin
these requirements and are to be accessed as follows:
Volkswagen Intranet Portal – Knowledge Portal and NOLIS

Internet – B2B platform “vwgroupsupply.com”
SAP - ET 2000
Local logistics systems
Qualitätssicherung
Status: June 2011
Group Guideline
5. Sources of Errors in the parts process

The following risks and impairment to part and packaging quality must be prevented
from occurring:
Damage caused by Genuine Parts being dashed together.

Damage due to packages not being properly secured against slipping
and/or not having intermediate layering or properly secured intermediate
layering
Damage caused because the cargo is inadequately or not secured
Damage arising from non-compliance with a packaging
agreement/regulation
Parts becoming wedged as result of slipping in the container
Damage arising from incorrect positioning of the parts during transport in
package/container, etc.
Damage due to incorrect or missing information labels – “glass”, “this-way-
up” arrow, “dangerous goods”, etc.
Deformation of the packaging because the packaged part is too heavy or big
for it if this deformation causes damage to the Genuine Part (if no damage is caused to
the Genuine Part itself as result, the deformation in question is not a problem since it serves the protection of the
Genuine Part)
Residual soiling as result of abrasion of packaging materials or penetration of
other objects
Dusty parts due to failure to use the prescribed sealing/closure method with,
for example, PE bags / films or VCI packaging
Soiled parts due to defective/dirtied packaging/incorrect storage of the parts
Parts becoming stuck to each other
Impaired quality of the parts due to damp packaging
Corrosion arising from penetration of moisture, e.g. in the container
Failure to use the prescribed packaging – if the alternative packaging does
not meet the requirements to which the original packaging is subject
Hidden defects of the Genuine Part due to inadequate packaging
6. Specific requirements regarding packaging and parts

The packaging and its type and form must be selected under consideration of
economic aspects and in such a way as to ensure that there is no impairment of the
quality and functioning of the part in question throughout the entire logistical process
from the supplier over the stages of distribution right through to their arrival in the retail
trade.
Qualitätssicherung
Status: June 2011
Group Guideline
6.1 Requirements on the packaging

The volume and weight of the packaging must be kept to the minimum required to
ensure the requisite safety and quality of the packaged product and its acceptance on
the part of the consumer.
This precondition gives rise to the following general requirements on the packaging:
Product protection and process reliability

Labelling and ergonomics
Environmentally friendly and cost effective
In the interests of avoiding packaging-related quality problems it is not only the type,
design and construction of the packaging that are important but also the way it is
handled. Each and every user bears responsibility for the careful and proper handling
of the Genuine Part and its packaging. The general rule is that relevant existing
standards, work instructions and regulations, etc., are to be observed and complied
with at all times.
6.2 Transport carriers / Containers

Disposable and reusable transport carriers are used for the transhipment of
Genuine Parts, however preference at VOLKSWAGEN AG is given to the use of
reusable transport carriers in the interests of reducing environmental impact and
cost effects.
It is the responsibility of every user to make sure the containers are not damaged
during the handling process. Each and every damaged container must without
exception be barred for circulation by the respective user and sent for repair. In
addition to this, the load carriers / containers have to be generally kept clean.
Further requirements can be seen and read through online on the B2B platform
vwgroupsypply.com under Volkswagen Logistics in the Packaging and container rules.
6.3 Resource-saving packaging material

No packaging materials other than those which are environmentally friendly, resource-
saving and recyclable are used in and by the Volkswagen Group. The requirements in
this respect are specified in Germany in the Federal Packaging Ordinance
(Verpackungsverordnung) and internationally in the European Packaging Directive.
The packaging materials used include:
Paper, cardboard, corrugated cardboard, pasteboard

Polyethylene (PE), polypropylene (PP), polystyrene (PS), polyurethane (PUR)
VCI foils/films and bags
Wood, solid wood, fibre boards
Soft and hard foams
Tinplate, aluminium, steel (e.g. airbag cages, staples, transport carriers)
Qualitätssicherung
Status: June 2011
Group Guideline
6.4 Sealing/closure of packaging

The type of sealing/closure to be used must be such as to ensure that the packaging
remains securely and firmly sealed/closed during transport, storage and
transhipment and for as long as respectively necessary. The following forms of
sealing/closure are predominantly used:
Sealing with plastic adhesive tape:

Depending on the filling weight, the packaging is to be sealed with self-
adhesive, transparent colourless adhesive tape for white collapsible boxes or
with brown adhesive tape for corrugated cardboard boxes; the adhesive tape
should ideally be of PP or PVC.
Sealing with hot-melt adhesive:

Packaging of which the setting up and filling takes place in special machines, or
sections intended for the wrap-around process, are as a rule to be sealed with
quick-setting adhesives (hot melt, dextrin, dispersion adhesive). The gluing of
all splicing tabs must take place in such a way as to ensure optimum protection
and highest possible safety for the package contents. The adhesives used to
this end must not cause any problems in the disposal of the packaging.
Closure with strapping:

Closure by means of strapping is to be implemented if the restoring forces of
the packaging's closure flaps and/or the weight of the packaging's contents are
so great that adhesive tape alone is no longer sufficient to guarantee secure
closure. As a rule, the size of the carton determines the number of straps to be
used. Ideally, straps of polypropylene (PP) or polyester should be used. The
use of steel straps should be refrained from for reasons of safety.
Stretch wrapping:
Attention must be paid here to ensuring that the goods being packaged are fully
enclosed and that an adequate film link is created between the packaged goods
and the transport carrier.
Shrink wrapping:
Along the same lines as stretch wrapping: Attention must be paid here to
ensuring that the packages involved are not damaged by heat and film restoring
forces and are correspondingly cooled before further packing.
Closure by stapling:
With stapling, care must be taken to ensure that the staples do not cause
damage, e.g. scratches or corrosion, to the Genuine Part.
Closure by means of reclosable cable ties:

A form of closure that enables the opening of, for example, VCI bags for the
purposes of reworking. (e.g. flashing of powertrains)
Qualitätssicherung
Status: June 2011
Group Guideline
6.5 Order of packing

It is essential that the following points are observed and complied with during the order
picking/dispatch process:
Heavy Genuine Parts must form the bottom layer
Light Genuine Parts must form the upper layers and be appropriately packed
so they won’t be subject to damage and stress
Fragile Genuine Parts must be appropriately labelled (e.g. "this-way-up"
arrow, "glass" label)
Genuine Parts with sensitive surfaces must be appropriately protected
against bumps, dents, scratching, etc.
Genuine Parts susceptible to bending/buckling must be protected against
deformation
Small parts have to be protected against loss and damage
Slippage of Genuine Parts inside a transport carrier is to be prevented by
packing tightly and/or taking corresponding measures such as, for example,
lashing the packages down.
6.6 Transport on plant premises

The following must be ensured where transport of Genuine Parts on the plant
premises is concerned:
Genuine Parts are protected against weather influences, e.g. rain.
Containers/transport carriers of the same type can be stacked.
The transported cargo is appropriately secured.
The speed of transportation is appropriate to the cargo and in line with the
in-house regulations (road traffic regulations).
The corresponding statutory regulations are observed and complied with in
the transporting of dangerous substances/goods.
The Genuine Parts are protected against any and all forms of damage.
6.7 Transport and dispatch

The following points must be observed and complied with when dispatching Genuine
Parts:
Container doors must be secured against unintentional opening during

transport.
Transport containers must in all cases be lined in order to prevent damage
caused by contact with the container walls or a protruding of Genuine Parts
from the container contours.
Transport container caps are to be used if Genuine Parts protrude over the
upper rim of the container.
Qualitätssicherung
Status: June 2011
Group Guideline
All old labels/documents/slips must be removed when the container has

been unloaded and emptied.
All order-related labels/documents/slips must be affixed to the front or door
of the container as appropriate.
Maximum container and load weights must be strictly adhered to.
Even distribution of the cargo’s weight in the container/package is to be
ensured. Any movement of the Genuine Parts inside the shipping unit is to
be prevented.
The types of wood used in wood packaging must without exception have
been treated and marked in accordance with the IPPC standard. (see appendix)
6.8 Handling of electronic parts (ESD)

The protective measures against electrostatic discharges are essentially aimed at:
safely conducting away unavoidable electrostatic charging,
minimizing the build-up of electrostatic discharges in the vicinity of
electronic components.
Means of conveyance/transport must be appropriately
designed/configured
Work with sensitive electronics requires the equipping of an ESD workplace in order
to ensure sound earthing.
The following are the minimum requirements for equipping an ESD workplace in
order to suppress electrostatic discharges:
ESD mats for floor/table

ESD work shoes
ESD earth strap for the wrist
Indication of/briefing on the ESD workplace
Marking for ESD protection1
Marking of the Marking of ESD-

packaging endangered components
e.g. container or bag which are to be marked as
such as per drawing
(= electronic parts with
integrated circuit)
ESD components may only be taken back if the packaging is undamaged, in other
words not yet opened. (see the VW AG guideline on returns of VOLKSWAGEN and AUDI Genuine
Parts)
1
Photo’s source: http://de.wikipedia.org
Qualitätssicherung
Status: June 2011
Group Guideline
6.9 Component-specific requirements

Requirements on the packaging of individual groups of components in terms of
protection during transport differ according to the type and function of the parts in
question. In the interests of preventing and avoiding any unnecessary risks and
damage to the Genuine Parts, account is to be taken of the recommendations shown
in the following table when planning packaging and taking individual packages out of
batches in standard end-user quantities.
Table of component groups
Component group Component Risk Measures
Exhaust systems Mufflers Scratches Line container with cardboard,

Exhaust system Dents use cardboard as intermediate
Deformation layers if it is not possible to
pack the parts tightly. Use
additional protection for
deformation-sensitive
components.
Assemblies Engines Corrosion Protect corrosion-sensitive

Gearboxes Breaking of attachment components (e.g. VCI method)
Engine components parts Seal openings (e.g. polythene
Engine blocks Oil can leak out bags, coverings)
Base blocks Surface soiling Secure for transport by means
Penetration of dust and dirt of fixation in the
package/container (as per
transport protection guideline for
engines and assemblies)
Exterior Hoods and tailgates Dents Keep components separated

components (sheet Doors Bumps from each other via retention
metal parts) Side sections Scratches, scuffed right packaging (cardboard, wood
Wings through to the metal plate packaging, paper bags, box
Mudguards (primary coat/zinc coating dividers/moulded inlays) and/or
Roofs damaged) cardboard intermediate layers.
Edges damaged/buckled Use additional edge protection
for sharp edges.
Use additional transport
protection for in-plant transport.
Labels should on no account
be affixed to the exposed/
visible surface.
Qualitätssicherung
Status: June 2011
Group Guideline
Batteries Starter battery Short circuit Prevent short circuit with pole
Round cells Leaking out of liquids caps as integral component of
the product.
Liquid starter batteries need
to be protected against
leakage; ensure stable
storage and transport.
Round cells must be kept
separated (e.g. blister or PE
bags)
Lighting Headlights Scratches Single-unit packaging for
Rear lights Breaking of attachment fragile components. Ensure
Fog lamps parts that such parts are fixed in
Brake lights place in their packaging.
Protect with film/foam against
scratching.
Electronic parts Generators Sensitive to impact Single-unit packaging with
Control units Breaking of attachment appropriate fixation, e.g.
Mechatronics parts cushioning paper/foam,
Oil loss protect corrosion-sensitive
Dirt/pollution components with VCI
Voltage damage methods, seal openings,
ensure ESD-compliant
handling, ensure "this-way-
up" arrow.
Chassis Tyres Deformation Store tyres lying flat and

Disc wheels Scratches protect them against the
Aluminium disc wheels influence of UV and elevated
heat. (Observe expiry date as per
TZ_.TAB.000.502.AK-3, see
Appendix D)
Aluminium disc wheels must
be packaged individually,
exposed surfaces to be given
appropriate protection.
Filters Air filters Susceptible to dirt and Use foil/film or cardboard
Pollen filters dust packaging as single-unit
Oil filters Pressure marks / bruising packaging
/ deformation
Receptacles Compensating reservoirs Penetration of dirt All apertures to be sealed.
Cooling water and Damage / cracks Prevent contact with
windscreen washer tanks sharp/sharp-edged objects.
Dangerous goods Airbags Risk of explosion Take account of country-

Safety belts specific and international
regulations on dangerous
substances and materials.
Combustion test for
classification in Dangerous
Goods Class 9.
Qualitätssicherung
Status: June 2011
Group Guideline
Lubricated or oiled Converters Sodden packaging due to Oil and grease-tight bags,
components Tappets oil leakage where necessary use VIC
Ball bearings Oil/grease loss methods and "this-way-up"
Corrosion arrows.
Dangerous Oils Leakage Observe label/markings/“this-
substances – Antifreeze Dents (barrels/cans) way-up“ arrow on the
liquids (in Adhesives packaging
containers) Paints/lacquers Only transport these liquids
Cleaning agents with aperture on topside
Preservatives Observe expiry date.
Glass Windscreen Cracks Single-unit packaging,
Rear windows Scratches packaging combination
Side windows Breakage film/foam edging/styrofoam
Sunroof Deformation of the seal packaging or packed in cartons
Mirror glass or paper bags
Ensure secured positioning
angle during transport
Do not use clips for attaching
documents/labels
Ensure secured positioning for
rail/truck transport
Allow to cool after being shrink-
wrapped into the foam edging.
Rubber parts Door seals Deformation of the metal Use dimensionally stable
Tubing core/sealing contours packaging. Protect parts
Wiper blade rubbers Damage to surfaces against exposure to direct
Hardening of material sunlight. Transport in
Colour changes stretched, shape-maintaining
manner.
Hybrid batteries Short circuit Ensure that the products are

Spontaneous combustion well secured during transport
(securing of loads).
Damaged hybrid batteries may
not be transported.
Interior Interior trim (door, side Scratches Dust-tight individual packaging
fabric and panelling, etc.) Soiling = PE bag / carton (use air bubble
leather/artificial Roof lining Bruising film or additional form support where
appropriate)
leather-covered Flooring materials Deformation
parts Seat covers Do not stick labels on exposed
surfaces.
Catalytic converters Hairline cracks Protect against impact

Soot particle filters Deformation Use lamellar protection
Breakage of the ceramic (plastic)
body
Qualitätssicherung
Status: June 2011
Group Guideline
V-belt Danger of buckling Ensure product-specific

V-ribbed belt Breakage bending radius, single-unit
Toothed belt Defective carcass (not visible) packaging (sleeve/carton)
Instrument clusters Risk of breakage Single-unit packaging with

Scratches appropriate fixation
Plastic parts Dashboard panel Soiling Single-unit packaging
Interior trim Deformation Use component-specific form
Bumper cover Damage to surfaces support, e.g. moulded or box
Centre console (scratches) divider inlays.
Covers Protect exposed/visible
surface against abrasion and
do not affix labels on them.
Painted parts Bumper covers Damage to surfaces Use protective foil/film for
Grille Deformation surfaces, single-unit
Wing mirror housing packaging with scratch
Panels protection, use shape-
maintaining packaging, use
inlays if appropriate. Do not
affix any labels on painted
surfaces.
Lines Fuel lines Penetration of dirt Block up open ends or seal
Shafts Brake lines Bending them individually with a PE
Cooling water hoses Deformation bag. Transport in stretched,
Pressure lines shape-maintaining manner.
Speedometer shafts
Steering wheels Surface scratches Single-unit carton packaging

Possible bruising due to with appropriate fixation.
upright storage Protect exposed surfaces
(scratch protection with
foil/film/foam)
Fanwheel Risk of breakage Single unit packaging in
Deformation carton. Store and transport
horizontally.
Use suitable inlay for fixation.
Navigation devices Risk of breakage Single-unit packaging,

Audio systems Scratches component fixed in place,
Breaking off of attachment foil/film or foam as protection
parts (selection knob) against scratching
Auxiliary Power steering pumps Breaking off of attachment Single-unit packaging in

equipment Compressors parts carton. Use foam or
cushioning paper
Qualitätssicherung
Status: June 2011
Group Guideline
Component group Component Risk Measure
Visible/exposed Emblems Damage to surfaces Transport protection foil/film

parts Trim/deco strips Breakage for all ready-to-install surface
Logos/lettering parts. Pack individually in
bag/carton and use cardboard
or wood as form support.
Heavy components Brake linings Corrosion Component-specific corrosion

Brake discs Damage to surfaces protection by means of VCI
Shock absorbers methods.
Brake linings are to be packed
in sets in cardboard
packaging.
Tanks Fuel tank (without fuel Penetration of dirt All apertures must be sealed
supply unit) Deformation
Gas tank
Water coolers Deformation of the cooler Single-unit packaging in

(capacitors) fins carton, component held in
Breaking off of attachment place with cushioning paper,
parts foam, moulding.
6.10 Load Securing

Cargo has to be reliably secured throughout the entire transportation process in order
to prevent any form of damage to it, irrespective of whether transported by
road
rail
air
sea
The cargo must be secured so as to preclude any damage to its contents and to the
transporting vehicle, and rule out any risks to involved and uninvolved people and
things.
Responsibilities relating to the securing of cargo
1. Sender = Shipper = Securing of cargo
2. Owner = Shipping agent = Vehicle safety
3. Carrier = Driver = Vehicle, securing of cargo, means

thereof
Qualitätssicherung
Status: June 2011
Group Guideline
The securing of cargo requires the following:
It must be ensured that at all times under normal traffic conditions the
transporting vehicle's driver is in full and secure control of the vehicle and
its cargo.
There must on no account be any relative movement between cargo and

vehicle at any time.
By being secured inside the cargo container by means of traction and form-
fit methods, the cargo must be forced to follow the vehicle's movements. (see
Appendix B)
The country-specific statutory regulations are generally applicable, for example the
respective road traffic licensing regulations and road traffic regulations, as well as
relevant guidelines and standards.
These regulate, for example, the use of motor vehicles, their means of securing cargo,
and the regular inspection/testing thereof.
The loading of cargo will be refused if the driver has no means of securing the cargo
in question and if the sender is unable to provide such means.
Qualitätssicherung Status: June 2011
Group Guideline
7. Dangerous substances, dangerous goods

Dangerous substances
Dangerous substances are all substances harbouring potential danger in their
chemical characteristics and properties to people and the environment, for example
coolant additives. The labelling of such substances must accordingly draw attention to
this. In addition, further documents, for example the safety data sheet for the EU legal
area, must be provided to the trade and, where necessary, the users. Please contact
your national authorities in this context for information on further statutory
requirements which might be stipulated and the implementation thereof. The European
safety data sheet provides a basis for you in this respect, and is available via:
http://10.112.199.59/ehswww/msds/index.html
Dangerous goods
Dangerous goods are materials and objects which, in connection with transportation
and by virtue of their properties and characteristics or their condition, can harbour
danger to public order and safety, especially for the general public, for key common
property, for human life and health as well as for animals and things.
Dangerous goods are classified accordingly under UN law, in other words they are
listed numerically in a register, in order to ensure that they are appropriately
transported.
Example of a United Nations number
UN 3268, AIRBAG MODULE, Class 9, PG III, Trans.Cat. 4
The classification criteria are specified in corresponding national and international
regulations; these also set rules to be followed in terms of the loading and putting into
circulation of dangerous goods.
The special national regulations set by the respective countries have to be

additionally observed and complied with in the cross-border movement of
dangerous goods.
All packages must be checked for accordance with the respective dangerous goods
declaration and marked correspondingly.
Example:
Verpacker F 2/2
Kennzeichnungsbeispiele The manufacturer's safety

UN 3268 Airbagmodule Klasse 9
regulations (safety data sheets)
UN 3268 Airbagmodule
are to be observed and complied
with at all times.
Forderung
Care must be taken to ensure that
aus dem
SprengG
indications on the package, e.g.
as to dangerous goods class, UN
number, etc. are not covered
„Die Zuordnung der Airbagmodule zur Klasse 9 ist nur nach speziellem
Prüfverfahren und Genehmigung der BAM zulässig.“
over/hidden by strapping or other
labels.
Matthes – Mitarbeiterschulung Gefahrgut – 03/07 43
Group Guideline
8. Taking out of individual or several Genuine Parts from a

complete batch or container
The following requirements must be met in order to ensure that the quality of parts and
components is also maintained when one or several of them is / are taken out of a
complete batch or container:
Protect sheet metal parts against scratches, dents and bumps
Prevent mutually inflicted damage among the components / parts
Observe and comply with the packing order “light on top of heavy”
Transport in a stretched / shape-maintaining manner, e.g. brake lines,
speedometer shafts, trim/deco strips, seals, shock absorbers, etc.
Special marking on the packages must be observed and complied with (“this-
way-up” arrow)
Do not stick labels on exposed/visible surfaces (undercoated/painted
surfaces)
Ensure corrosion protection
Make sure that each individual part has a part ID labelled on it
9. Corrosion / Corrosion protection

Corrosion has many causes, depending on the specific characteristics of the metal
products in question (Genuine Parts). There are various possible methods and means
of providing protection against corrosion, and it is absolutely essential that these are
followed and applied. Against this background, the products must be given corrosion
protection appropriate to the corresponding requirements in order to preclude damage
in the storage and shipment processes while taking account of economic aspects.
The following is necessary in this respect:
Prevent the occurrence of prior damage in upstream processes (e.g. use

material-specific anti-corrosion agents/preservatives, determine general packaging concepts
from raw part right through to the finished part).
Material-specific handling of the parts (e.g. gloves to be worn when packing the
parts)
The parts to be packed must be "cold" (hall temperature) in order to prevent
condensation inside the packaging
When wood is involved: Wood moisture level not to exceed 15% in the case
of solid wood and 19% where plywood/OSB is concerned; avoid direct
contact of the parts with the wood
Storage in closed rooms (halls)
Wherever possible, avoid storage near doors
Weather-protected transport (internal material transport until loading)
Parts must be protected against dust (covered or by means of PE or VCI foil/film)
since constituents of dust foster corrosion
Group Guideline
When using preservatives and PE-VCI foil/film: comply with the

prescribed airing time (manufacturer's instructions)
PE-/VCI foils/film must be hermetically sealed
Prevention of condensation, i.e. humidity of the air in the hall should not
exceed 60% where possible
Appropriate temperature management and low level of air circulation in the
hall
Direct contact with the floor should be avoided, with a clearance of at least
10 cm between floor and bottom edge of the stack
Further important information on the topics of corrosion protection measures,

corrosion inhibitors and types of corrosion protection can be looked up in the relevant
documents contained in the Richtlinie zu Korrosion und Korrosionsschutz /
Guideline on corrosion and corrosion protection.
10. Marking / labelling

All Genuine Parts and Genuine Parts packaging / packages must be fully and
consistently marked (labelled) in order to ensure their identification at all times and
maintain the requisite quality. Labels may not be affixed to the exposed/visible
surfaces of Genuine Parts. This labelling is also necessary for individual parts taken
out of a package containing several units, especially if the Genuine Part in question
has to provide verification of its expiry date since this indicates the last possible date
on which the Genuine Part can be installed/fitted. Any and all blanking out/pasting
over of Genuine Parts labels and other information/danger/warning signs is prohibited.
The following differentiations are made in the labelling of Genuine Parts:
Single-unit and multi-unit label

Single-unit and multi-unit label for glass
Single-unit and multi-unit label for replacements and single-unit label for
replacement glass
Economy parts – single-unit and multi-unit label replacement
Marine label
10.1 Examples of how labels look
Single-unit label Multi-unit label
Group Guideline
Single-unit label for glass Multi-unit label for glass
Single-unit label, Multi-unit label, Single-unit label,

replacement replacements replacement glass
Economy multi-unit
10.2 Information on labels
Group Guideline
10.3 Marking of packages

Depending on their contents, packaging units have to be marked accordingly to
ensure the appropriate use and handling thereof, for instance when a shipping unit or
carton is being opened. Marking of this type can be as follows, for example:
“This-way-up” sign
“Glass” sign
“Miscellaneous parts”, etc.
"This-way-up" sign Glass sign: "Miscellaneous" sign: For highly sensitive

fragile Genuine Package contains components
Parts various different
Genuine Parts
10.4 Affixing of labels

The part labels must be affixed in the corresponding label field and/or affixed in such a
way as to make the package externally identifiable at any time in the storage
facility / container. Labels and other signs may not be affixed to exposed/visible
surfaces of Genuine Parts since the subsequent removal thereof could lead to the part
being damaged.
Example:
Labels are to be affixed as shown below on collapsible boxes/cartons having fields
specifically marked and prescribed for the purpose; on Genuine Parts themselves
these are to be affixed to the non-exposed surfaces. (inside of the Genuine Part)
Collapsible containers and other corrugated packaging do not have prescribed

label fields, so the decision as to where the label is to be affixed must be made
according to how and where they are positioned in the container.
Group Guideline
11. Quality of the packaging materials

All of the packaging materials used must be of a consistent and specified quality in
order to ensure uninterrupted protection of the Genuine Parts throughout the entire
logistics process; this quality is to be guaranteed by the packaging manufacturers and
parts suppliers and must be checked via appropriate means by the user in the event of
complaint.
Storage of packaging materials:
Warehouse facilities must be heatable to the extent necessitated by the characteristics

of the packaging materials to be stored there, though temperatures should not drop
below 8 °C. The level of humidity in the warehouse building should not exceed 60% to
the extent that this is possible in the respective country.
12. Release of packaging
Packaging needs to be released for use if the Genuine Part in question has critical
requirements and characteristics in respect of its packaging.
Parts and families of parts of this type include those which are sensitive/ damageable
by virtue of their design or nature, for example Genuine Parts with painted surfaces or
which contain electronic components or which have attracted attention by having been
the subject of elevated customer complaint rates. (see table starting on page 11)
Testing and release of packaging
A packaging test has to be performed where certain parts and components are
concerned in order to ensure that their quality is maintained along the entire logistical
transport chain.
Testing of this nature involves various scenarios, for instance
Sample shipping,
Drop test and/or
TUL (transport, transhipment, storage) test.
The product / part in question has to be analysed in order to define the requirements
to which its packaging is subject.
Packaging tests are to be performed as described in Appendix C,

Packaging test procedure.
Group Guideline
13. Changes to and optimisation of packaging

Changes to and the optimisation of packaging are carried out on the basis of the
following measures:
Determination of the customer complaint rate / number of customers
Analysis of packaging-related incidents in production/storage halls
Visual inspection / inspection of warehouse compartments
In the event that the predetermined targets are exceeded, a decision is then made on
the basis of complaint data and cost-effectiveness as to whether a change or
optimisation measure has to be carried out in the form of an inventory clean-up. A
decision is also taken on whether the existing stock of the packaging in question can
be taken and used and the change/optimisation not applied until the next receipt of
goods.
Alternative packaging
In the event of non-availability of prescribed packaging materials, the alternative
packaging then to be used must come as close as possible to the original packaging,
in other words it must ensure that there is no impairment in terms of the quality,
protection and transport of the part in question.
14. Quality of packaging of returns resulting from

complaints and surplus inventories (voluntary take-backs)
Delivery of the parts
Before the parts in question are sent back, all of the items must be marked with part
numbers, where necessary bundled and packed properly in original packaging and
separately according to item and point of delivery, where necessary shrink-wrapped or
sealed with pick tickets, in/on warehouse and transport pallets. Unpackaged parts
must be marked with a tag or removable sticker. On no account should the parts or
cartons be covered over or written upon.
Each return consignment must be accompanied by a return delivery note which is well
visible and accessible and indicates all items contained in the respective transport unit
(e.g. pallet) with part numbers and quantities. (see VW AG Guideline on returns of VOLKSWAGEN
and AUDI Genuine Parts)
Examples of packaging units properly marked as prescribed and packed using the
correct packing order.
Group Guideline
15. Relevant Documents
Packaging guideline of Genuine Parts Sales and Service

(B2B – vwgroupsupply.com)
Manual for Genuine Parts for suppliers (B2B – vwgroupsupply.com)
Rules on packaging/containers (B2B – vwgroupsupply.com – Volkswagen Logistics)
Formel Q-konkret (quality formula) (B2B – vwgroupsupply.com)
Economy Formel Q-konkret (quality formula) (B2B – vwgroupsupply.com)
Group packaging guideline for vehicles, intercontinental / continental
(Intranet – Knowledge Portal – Q-Portal – Documents and B2B – vwgroupsupply.com)
Group packaging guideline for assemblies, intercontinental / continental
Guideline on corrosion and corrosion protection
Group guideline on transport protection for engines (Intranet – Knowledge Portal – Q-Portal –
Documents) (Intranet – Knowledge Portal – Q-Portal – Documents and B2B – vwgroupsupply.com)
VW AG Guideline on returns of VOLKSWAGEN and AUDI Genuine Parts
X:\Groups\Lexikon_CC\Lexikon_CC_-_Prozesse_Auftragsabwicklung_und_Customer_Care.xls
16. Appendix
Appendix A - Treatment of wood (6.7 )
Appendix B - Securing of cargo (6.10 Securing of cargo)
Appendix C - Packaging – test procedure (12. Release of packaging)
Appendix D - Expiry date tyres - as per TZ_.TAB.000.502.AK-3
(6.9 )
Group Guideline
Appendix A – Treatment of wood
Heat treatment ( HT)
Wood packaging material must be heated according to a specific time-temperature

plan and a temperature of at least 56 °C be attained at the core of the wood for at
least 30 minutes in accordance with ISPM 15.
Debarking
"Debarking" in this connection is not synonymous with "bark-free". When wood is

debarked it must have no residual rough bark on it after the process is completed, but
small pockets of or ingrown bark are permitted. Likewise admissible are remains of the
bast (thin zone between bark and wooden core) which might be left over when the
bark is stripped off.
In addition, the wood must be:
free of boreholes or other signs of insect attack,

free of fungal infestation,
clean (no soiling, e.g. by earth).
Examples:
Blue stain (blueness) OK Knothole + resinous exudation Bark not OK

not OK >20 mm
Group Guideline
Appendix A – Treatment of wood

Marking of wood packaging in accordance with ISPM 15
The marking must in each case be made in a well visible and legible form on two
opposite sides of the packaging. The colours red and orange are not to be used for
this marking since they are used internationally for the marking of dangerous goods.
The marking of the package must correspond to the following sample:
Stamps must always be

positioned in a well
visible and legible form.
The examples from ISPM 15 illustrate that the marking may be made in one, two or
three-line form. The bordering may have rounded corners and broken lines. The order
in which the data is shown is important.
The relevant authorities are to be consulted as to the respectively current version of
the country-specific marking.
Group Guideline
Appendix B – Securing of cargo
Traction
There are clearances between the cargo and the loading space; in this case the cargo
must be friction-secured by lashing it down, directly, obliquely or diagonally.
Particular attention must be paid when lashing cargo that the cargo-securing means
are selected to suit the packaging in question.
Example:
Form-fit
The shipping space is filled out, in other words there is no clearance between the
cargo and the surfaces of the loading space: in this case there is no need for
additional securing measures provided that the sides of the loading space can
withstand the load forces. If the sides of the loading space are unable to withstand the
load forces, this will make it necessary for the cargo to be additionally secured.
As a rule there is a combination of traction and form-fit.
The following must take place in order to ensure fulfilment of the relevant legal
obligations regarding the securing of cargo for transportation:
Decision as to cargo-securing methods based on the type and form of cargo

in question
Definition of the requirements on the vehicle carrying the respective cargo
Check vehicle has been provided with the appropriately necessary cargo-
securing means
Cargo to be loaded in line with the rules of load distribution
Preference given to form-fit method of securing cargo, where appropriate by
filling out clearances
If form-fit loading is not possible, the following must be ensured:
Traction-based or combined cargo-securing measures with

regulations-compliant determination of the necessary securing forces as well as
the selection of the necessary cargo-securing means and
the proper mounting and use thereof.
Group Guideline
Appendix B – Securing of cargo
Once the cargo has been loaded and secured, clearance for transport must then be
obtained from an appropriately authorized employee of the shipper and the vehicle
operator.
The vehicle is to be rejected in the event that any shortcomings are identified on or in
it or in terms of cargo-securing elements (aids) or if it is not possible to secure the
cargo properly.
Ensuring the proper, lasting and successful securing of cargo calls for corresponding
measures to be taken and consultation with the cargo-securing coordinators already in
the phases of packaging planning, manufacture and determination.
Group Guideline
Appendix C – Packaging – Test procedure
Group Guideline
Appendix D - Expiry date tyres - in accordance with

TZ_.TAB.000.502.AK-3

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Group Guideline

for Genuine Parts

Author: S. Schaumburg; K-VO-Q/2 Status: June 2011

2. OBJECTIVE AND PURPOSE ................................................................................... 6

4. GENERAL REQUIREMENTS ................................................................................... 6

5. SOURCES OF ERROR IN THE PARTS PROCESS ................................................ 7

6. SPECIFIC REQUIREMENTS REGARDING PACKAGING AND PARTS ................ 7

9. CORROSION / CORROSION PROTECTION ......................................................... 19

10. MARKING / LABELLING ...................................................................................... 20

12. RELEASE OF PACKAGING................................................................................. 23

14. QUALITY OF PACKAGING OF RETURNS RESULTING FROM SURPLUS

15. RELATED DOCUMENTS ..................................................................................... 25

16. APPENDIX ............................................................................................................ 25

are industrially prepared Genuine Parts (GP) which meet the

Alternative packaging Packaging designed/configured to the same specifications as

Damages to and soiling on or in the package caused by

Blister packaging Transparent, pre-formed moulded sales packaging

Internet platform providing access to guidelines, standards

Companies performing work defined and ordered by

Deutsches Institut für Normung (German Institute for

Quality management standard(s) specify the requirements

A range of parts integrated into the Genuine Parts Sales and

ESD electrostatic discharge

ET 2000 Distribution system used by Genuine Parts Sales

Fahrzeugintelligente Bauteile (intelligent vehicle

United Nations classification of dangerous goods, based on

Inlays for specific parts in a packaging unit, e.g. carton or

International Plant Protection Convention is an international

International Standard for Phytosanitary Measures (No. 15 =

Labels are affixed to packages to indicate, for example, part

MHD Mindesthaltbarkeitsdatum / Expiry Date

Normen Online Informations-System (Standards Online

All distribution stages at the wholesale level which market

Original Teile / Genuine Parts (incl. Economy, Replacement

Shipping unit, shipping drum/container, totality of package

PP Polypropylene (semi-crystalline thermoplastic)

Polystyrene (transparent amorphous or semi-crystalline

PUR Polyurethane (rigid foam)

PVC Polyvinyl chloride (plastic)

SAP System Application and Products

Service.net.de Information portal for dealers and importers

Styrofoam Polystyrene foam

TNR Part number

Transport-, Umschlags-, Lagerungs-Test (transport,

ID number for all dangerous substances and goods; it is the

Volatile Corrosion Inhibitor: this prevents a chemical reaction

Verein Deutscher Ingenieure / German Association of

Vertrieb Original Teile und Service / Genuine Parts Sales

WA Warenausgang / Goods issue

Group-internal platforms providing access to, among other

vwgroupsupply.com Volkswagen AG's supplier information platform

2. Objective and Purpose

Volkswagen Intranet Portal – Knowledge Portal and NOLIS

5. Sources of Errors in the parts process

Damage caused by Genuine Parts being dashed together.

6. Specific requirements regarding packaging and parts

6.1 Requirements on the packaging

Product protection and process reliability

6.2 Transport carriers / Containers

6.3 Resource-saving packaging material

Paper, cardboard, corrugated cardboard, pasteboard

6.4 Sealing/closure of packaging

Sealing with plastic adhesive tape:

Sealing with hot-melt adhesive: