Review the case

Question 2 Correct Answers:

What would be your first areas of focus with the client?
A: Performing an assessment of all the institutions and stakeholders
Your Answer B: Conducting interviews
A: Performing an assessment of all the institutions and stakeholders C: Indentifying resource needs
D: Developing change management and communication plans

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All these areas of focus are important first steps with the client.

Introduction
A great
Technology Institute of the West (TIW) is a higher education institution that
∠ answer
fosters may also
an inclusive include:
environment
offering a broad array of degrees, programs and international experiences. The university is a private institution,
' Identifying
receiving $629 million in revenue from their prestigious research program and employspotential issues
over 6,500 and conflicts
faculty and such as scope creep,
staff. technology needs, etc

' Suggesting plans of action to prevent and mitigate identified

Business situation problems
TIW is located in northern California, placing its students near Silicon Valley, a hub for technological innovation. As
online degrees become more accessible, TIW recognizes the need to begin offering this option to its current
student population as well as targeting a new audience: experienced workers.
Back Additionally,
Continue
TIW understands it
must offer more flexibility in class scheduling, such as evening classes, in order to better accommodate this
demographic of student.

As these issues become a rising priority for the university, TIW faces several challenges that stand in the way of a
successful change in direction, including the merger of six smaller, sister institutions around the region to
As used in this document, “Deloitte” meansTIW’s
complete Deloitte Consulting
vision of “one LLP, a subsidiary
institution, of Deloitte
infinite LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of
possibilities.”
Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

In preparation for this merger, it has been noted that TIW’s organizational structure is more bureaucratic than the
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other sister institutions – given its size – and there has been concern and gossip amongst sister institution staff
! " # $ that there might not be enough room to accommodate all faculty and administrators in the post-merger
%
organization.

Problem statement
TIW has requested Deloitte’s assistance to help develop a strategy/vision to realign employee and leadership
roles from merging the six sister institutions. This new strategy should also take into consideration the needs a
new academic structure that includes an online degree program, evening classes, and flexible scheduling could
impose on faculty and staff.

Key considerations:

There are major cultural differences between campuses – one institution does not have any core curriculum
(requisite classes) and others have well-defined majors and degree programs.

TIW leadership has already established a “guiding coalition” of campus executives to help guide this change, but
not all institutions are represented in this coalition.