Oracle Industry Solutions

Local and National

Government

Information Age Applications

Agenda

Oracle – leading business applications

vendor
Oracle E-Business Suite
Oracle solutions for Public Sector
Oracle Corporation
Largest Enterprise Software Vendor

$11.8 Billion Revenue, FY05

275,000 Customers

56,000 Employees

Operating in 145 Countries

Oracle is a two-sided leading company

26,000 Applications Customers

#1 in North
Business America
Applications
#1 in Human HR globally The applications
#1 in SCM globally company

Development tools
230,000 Database Customers
#1 Database Market Share The technology
#1 Market Share on Linux company
Databases and
Application Servers
Oracle Applications - Industry Leadership

r a c l e
Run O
17 of the top 20 BANKS
12 of the top 15 INSURERS
10 of the top 10 TELCOS
ica ti o n s !
App
11 of the top 15 RETAILERSl
All top 25 ELECTRONIC OEMS
7 of the top 10 SEMICONDUCTOR COMPANIES
27 of the top 30 PHARMACEUTICAL COMPANIES
9 of the top 10 ENGINEERING AND CONSTR. COMPANIES
10 of the Top 12 HEALTHCARE ORGANIZATIONS
7 of top 10 AEROSPACE & DEFENSE COMPANIES
9 of the top 10 ranked UNIVERSITIES WORLDWIDE
The Oracle Eco-System
15,000 Partners
7,500 ISVs
1.6 Million DBAs/Dev.
In Bulgaria:
35+ partners
Application partners:
Agenda

Oracle – leading business applications

vendor
Oracle E-Business Suite
Oracle solutions for Public Sector
Oracle, The Information Company

Application Server Oracle E-Business

Database Suite
Integration / SOA

Business PeopleSoft
Real Application Intelligence
Clusters (RAC) JD Edwards
Identity
Management iFlex

Enterprise Manager Data Hubs SIebel

Collaboration G-Log
Suite
Retek
 Oracle E-Business Suite
Unique Information Architecture
ERP
Finance Projects • Start with a common data
model that produces a
Maintain HR single source of truth
• Build a robust, flexible
Order Develop suite of applications
designed to work together
Fulfill Market • Use flexible, open
standards to enable
Make Sell integration

Procure • Support modular

Plan Service deployment
by business flow

SCM CRM
Oracle Applications – part I
Complete Business Suite
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Oracle Applications – part II
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Agenda

Oracle – leading business applications

vendor
Oracle E-Business Suite
Oracle solutions for Public Sector
Oracle – Committed to Government
Longevity and Continuity
• Project Oracle, 1977
- CIA, Langley
- Customer No. 1
• 3 of First 5 Customers Were
U.S. Federal Government /
DoD Intelligence
• Longest Running Relationship
With the U.S. Government of
Any Software Vendor
• Public Sector Customers
in All 50 U.S. States
Experience You Can Count On
• Dedicated Development Org
• Over 1,000 Professionals
(Significant % With Clearance)
• Oracle Is Used by 70+% of the
U.S. Federal Gov’t Agencies
• Since 1996, Oracle Federal
Financials Has Been Selected 2X
More Than Any Other Vendor
• Global Support for U.S. Public
Sector (DoD, State Dept, NATO)
 Oracle in
Government Did You Know?
State & Local
• Oracle has 18 statewide application implementations
• 33 of the top 50 U.S. cities1 run Oracle Applications
• 11 of the 15 largest U.S. counties1 run Oracle Applications
• 8 of the10 Canadian provinces and 2 of the 3 territories run
Oracle Applications
• 11 of the 15 largest Canadian cities2 run Oracle Applications

National
• Over 100 U.S. Federal Government organizations run
Oracle Applications
• 18 of the 26 NATO countries run Oracle Applications
• 15 of the 25 European Union member nations run Oracle Apps
• 16 Latin American and Caribbean countries run Oracle Apps
• 9 Asia Pacific countries run Oracle Applications

1 – U.S. Census Bureau 2 – Thomas Brinkhoff, City Population

Oracle E-Business Suite
Tailored to Local & National Governments

Information Portal
Key Performance Indicators & Business Intelligence

HR & Financial Citizen Case Mgmt /

Procurement
Payroll Applications Services Security

Technology Enablers
Data Management – Security – Integration – Tools

Built on a • Common data model • Integration services

enables a single source based on open standards
Unified of truth • Modular deployment
• Comprehensive suite of by business flow
Information
applications designed • Single global instance
Architecture to work together implementations
 Oracle Local Key
Key Performance
Information
Information Portal
Performance Indicators
Indicators &
Portal
& Business
Business Intelligence
Intelligence

& National HR
HR &
&
Payroll
Payroll
Financial
Financial
Applications
Applications
Procurement
Procurement
Citizen
Citizen
Services
Services
Case
Case Mgmt
Mgmt //
Security
Security

Gov’t Solutions Data

Technology
Technology Enablers
Data Management
Enablers
Management –– Security
Security –– Integration
Integration –– Tools
Tools

Enable you to:

Manage Human Resources as Strategic Investments

Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Enablers Challenges Drivers
Manage HR as strategic investment
• Continued declines in budgets with increasing need for
specialized skill sets

• Shortages due to retirement & attrition

• Time-consuming hiring, placement, & training processes

HR Management Learning Mgmt

Human Resources Online Learning
Self-Service HR Time and Labor
iRecruitment Payroll
Advanced Benefits
Comprehensive Workforce Lifecycle Mgmt
Nurture the Government-Employee Relationship
• Automate Fast, Accurate Delivery of Compensation
Administer • Maintain Cycle of Workforce Improvement
Plan, Recruit Develop Review Exit /
& Hire & Retain & Reward Retire

• Align recruiting • Track employee • Automate review • Provide access to

with the needs of competencies processes retirement benefits
the organization
• Deliver access • Communicate • Maintain ex-
• Plan, budget, and to blended performance employee data for
forecast headcount learning content metrics real-time archive / compliance
and community
• Track applicants • Integrate total
from recruit to hire • Manage career compensation
and share info development with employee
across enterprise development
 Oracle Local Key
Key Performance
Information
Information Portal
Performance Indicators
Indicators &
Portal
& Business
Business Intelligence
Intelligence

& National HR
HR &
&
Payroll
Payroll
Financial
Financial
Applications
Applications
Procurement
Procurement
Citizen
Citizen
Services
Services
Case
Case Mgmt
Mgmt //
Security
Security

Gov’t Solutions Data

Technology
Technology Enablers
Data Management
Enablers
Management –– Security
Security –– Integration
Integration –– Tools
Tools

Enable you to:

Manage Human Resources as Strategic Investments

Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Enablers Challenges Drivers
Provide Trusted Financial Management
• Increased oversight of public funds
• Revenue shortfalls from economic slowdown

• Scarce funds disbursement to programs & agencies

• Latent funds tracking and reporting

Finance iReceivables
Financials Financial Analyzer
Grants
Real Estate Mgmt
Loans
Internet Expenses Maintenance Mgmt
 Oracle Local Key
Key Performance
Information
Information Portal
Performance Indicators
Indicators &
Portal
& Business
Business Intelligence
Intelligence

& National HR
HR &
&
Payroll
Payroll
Financial
Financial
Applications
Applications
Procurement
Procurement
Citizen
Citizen
Services
Services
Case
Case Mgmt
Mgmt //
Security
Security

Gov’t Solutions Data

Technology
Technology Enablers
Data Management
Enablers
Management –– Security
Security –– Integration
Integration –– Tools
Tools

Enable you to:

Manage Human Resources as Strategic Investments

Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Enablers Challenges Drivers
Procure with Fiscal Responsibility
• Complex sourcing requirements
• Continued declines in budgets demand strict cost mgmt

• Poor visibility into purchasing spend

• Purchasing staff consumed by admin activities

Procurement Purchasing
Sourcing iSupplier Portal
PO Contracts Payables (Financials)
iProcurement
Services Procurement
Automated Procure-to-Pay Execution
Enforce Sourcing and Financial Control
Negotiated Approved
Receiving Matching
Contracts / eCatalogs
Options Rules
MPAs* via Web UI

Requestor
Consolidate Review / Create & Receive &
Demand Approve Route PO Reconcile Pay Supplier

Automated Approval Policies Accrue / Relieve

(e.g., Funds Checking) Tax Encumbrance

Configurable, Pre-Defined Best Practice Purchasing Workflow

*Master Purchase Agreements

 Oracle Local Key
Key Performance
Information
Information Portal
Performance Indicators
Indicators &
Portal
& Business
Business Intelligence
Intelligence

& National HR
HR &
&
Payroll
Payroll
Financial
Financial
Applications
Applications
Procurement
Procurement
Citizen
Citizen
Services
Services
Case
Case Mgmt
Mgmt //
Security
Security

Gov’t Solutions Data

Technology
Technology Enablers
Data Management
Enablers
Management –– Security
Security –– Integration
Integration –– Tools
Tools

Enable you to:

Manage Human Resources as Strategic Investments

Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Enablers Challenges Drivers
Collaborate for Efficient Issue Resolution
• Citizen expectations for immediate access to services and info
• Required cross-dept coordination

• Increasing case load with fewer workers

• Conflicting constituent data across departments

Citizen Data Hub Repair Services

Case Management Field Service
iSupport Advanced Scheduler
TeleService Mobile Field Service
Interaction Center Spares Management
Collaboration Suite
Foundation: Common Info Repository
Capture Cross-Agency Information in Single Location
360º View of Citizens
Agencies Citizens
• Current Issue Criticality
• Contact Information
• Interaction / Issue History
• Community / Relationships

Common
Information
Repository

Consistent Information
• Regardless of Agency / Individual
• Regardless of Timing
• Regardless of Requestor
• Regardless of Type / Topic

Provide All Constituents With a Single Version of “The Truth”

Convenient Citizen Access Options
Enable Info Access via Multiple, Integrated Channels
Interaction Channels
• Web-based self-service
integrated with other
Common channels (telephone,
Self-
Service Information email, voice / IP)
Web
Repository
• Collaborative tools (chat,
• Citizen Info
co-browse) to enable
• Service Info real-time guided support
Phone Email
• Transaction Info
• Knowledge Base • Convenience of moving
to agent assisted mode
Agent at any time
Assisted
Message
Web
Board
• Single, intelligent routing
Conference
to blend channels
 Oracle Local Key
Key Performance
Information
Information Portal
Performance Indicators
Indicators &
Portal
& Business
Business Intelligence
Intelligence

& National HR
HR &
&
Payroll
Payroll
Financial
Financial
Applications
Applications
Procurement
Procurement
Citizen
Citizen
Services
Services
Case
Case Mgmt
Mgmt //
Security
Security

Gov’t Solutions Data

Technology
Technology Enablers
Data Management
Enablers
Management –– Security
Security –– Integration
Integration –– Tools
Tools

Enable you to:

Manage Human Resources as Strategic Investments

Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
 Integrate Inf. for Critical Business
Decisions
Oracle Enablers Challenges Drivers

• Requirement for a secure, scalable, and resilient IT

infrastructure

• Multiple 3rd party and legacy systems

• Latent access to time-sensitive operations data

Database Application Server

Enterprise Edition Enterprise Edition
RAC
Partitioning Systems Management
Advanced Security Development Tools
Label Security
Meet Government Requirements…
Create Value By Leveraging Standards
Standards Compliant
JFMIP, NEDSS, HIPAA
Independent security validations:
– Common Criteria (ISO 15408)
– FIPS 140-1 Level 2
NSTISSP Number 11
ANSI SQL (FIPS 127-2)
Java & J2EE support
Object Management Group’s (OMG)
Common Warehouse Metamodel
(CWM)
Open, Interoperable, and Secure
XML support
HL7
Web services
Directory services (LDAP)
Scalable, end-to-end security
Platform independent & resilient
Reduce Risk, Lower Cost,
Foster Current and Future
Interoperability
 Oracle Local & National Gov’t Solutions
Manage Human • Automate workforce management to hire, develop, and
Resources as retain key people while lowing staffing costs
Strategic Investments • Align skills & total compensation with organizational goals

Provide Trusted • Integrate financial information to ensure accurate,

Financial consolidated planning, budgeting and reporting
Management • Standardize financial processes with shared services

Procure with • Utilize web-based sourcing to reduce procurement spend

Fiscal • Enforce negotiated agreements by integrating contract
Responsibility management with procure-to-pay execution

Collaborate for • Improve citizen services by providing convenient and

Efficient Issue secure Internet access to personal / government information
Resolution • Speed issue resolution via integrated case management

Integrate Info for • Ensure secure storage of and access to confidential info
Critical Business • Leverage leading IT standards such as integration services
Decisions and grid computing to reduce total cost of ownership

…With Integrated Business Intelligence & Corporate Governance

 Customer
Case Studies
 US Department
of Transportation
Cabinet-level department of the U.S. dedicated to ensuring fast, safe,
efficient, accessible and convenient transportation
– $58.6B Annual Budget (2004), comprised of 13 autonomous agencies
Solution Goals
– Unite the various agencies’ financial systems onto a common, web-enabled
infrastructure based on "commercial off-the-shelf" software
– Centralize and standardize core business processes across the DOT & provide
shared services to other smaller agencies
Live on 11i
– U.S. Federal Financials (including Payables, Purchasing & Receivables), Asset
Mgmt, Project Billing/Costing, Order Mgmt, and Financial Analyzer
– Enables DOT compliance with requirements of the FMFIA* including standard
general ledger (SGL) regulations and JFMIP** guidelines
– Reduced year-end close time from 15 days to less than 1 to meet OMB requirement

Achieved annual savings of $20+ million since 2003

Anticipate 78% ROI in five years (post implementation)
* Federal Managers Financial Integrity Act ** Joint Financial Management Improvement Program
 • Largest public housing authority in North America
– Over 14,000 employees managing 181,581apartments in 2,694 residential
buildings and 345 developments
• Live on 11i
– Public Sector Budgeting, Financials, Cash Management, Grants, Human
Resources, iProcurement, Purchasing, Fixed Assets, Inventory, Order Mgmt
– Manages 70 department-level budget centers on a single instance
– Implemented multi-year budget plans and semi-annual reviews
– Cut staffing costs by around 30% while complying with new financial-reporting
requirements from the U.S. Department of Housing and Urban Development
– Tracks grant expenditures via full integration of Grant management with GL
– Reduced an estimated $46 million of excess inventory
“We have seen increased productivity in warehouse operations, we have eliminated
physical inventory, and automated our procurement process. All of which has
resulted in significant labor productivity improvement.” -- Natalie Rivers, Deputy GM

Cut purchasing costs by $1.5M annually and reduced maverick buying

Saves estimated $4.5M annually from improved admin productivity
Achieved positive project cash flow with estimated $105M total benefit
 Local council of Kingston upon Hull in England’s Humber region
– Serving more than 250,000 constituents
Live on 11i
– Scripting, iSupport, TeleService, Field Service, Mobile Field Service,
Balanced Scorecard, Purchasing, iProcurement, Enterprise
Asset Mgmt, Human Resources Mgmt, Tutor, Financials
– Reduced lost calls from 40% to less than 2%
– Answer over 98% of calls within 10 seconds (up from 57%)
– Cut PO cycle by 80% & reduced number of suppliers by 70%
“Oracle CRM gives us a complete, out-of-the-box solution that integrates seamlessly
with Oracle’s Database, other E-Business Suite applications, and third-party products.
This modular approach means we can purchase the core applications we need now and
add new ones as required, optimizing our budget.”
-- Graham France, Head of Service Reengineering and Development

£2M ($3.7M US) annual savings with additional £5.5M ($10.3M US)
expected by 2008
Increased constituent satisfaction ratings to 98%
 A Few More Customers…

State &
Local

New York City

School Construction
Authority

National T HE DEPARTMENT OF
INTERNAL AFFAIRS
NEW ZEALAND
Oracle Applications in Bulgaria
Bulbank, RaiifeisenBank, Citybank, Post Bank,
Hebros/HVB Bank, First Investment Bank, BTC
bTV, CableTel
QBE, Bulstrad
Dunapack Rodina, Bella
Bulgarian Army (Phase I)
CnSys
Melexis
Farmer 2000 – retail
University of National and World Economy
Information Age Applications

www.oracle.com/applications