Live Web Class Quick Reference Guide
Refer to this guide for information about Web conferencing and audio
conferencing before and during your Live Web class.
Web Conference Information
You may change your seat indicator in the Web conference to indicate your
status. The default setting is green for “Proceed.” See the seat indicators
below.
Seating Chart Seat Indicator
Red - I am working on an exercise - or - No
Blue - I stepped away from my computer - or - Yes
Yellow - I need technical support
Green - I am ready to proceed
Purple - I have a question
Changing Your Seat Indicator
1. Select the Seating tab in the Web conference window.
2. Click on the seat indicator that you desire. For example, change to
“Question” if you have a question for the instructor.
3. You will notice that your seat indicator is highlighted as well as shown in
the classroom-seating chart.
4. When your status changes, change your seat indicator back to “Proceed.”
Asking Public Questions via the Audio Conference
Questions may be posed to the instructor at any time during the Live Web
class.
1. Change your seat indicator to “Question.” This is the equivalent of raising
your hand in class.
2. The instructor will acknowledge you and will indicate for you to speak.
3. Unmute your phone by pressing *6.
4. State your name before posing your question.
5. After your question has been answered, change your seat indicator back to
“Proceed” and mute your phone (*6). Please refrain from using the
“Mute” button.
6. Remember that this question type is publicly heard by all of the other
students attending the Live Web class.
7. Throughout the course, there will be Q&A sessions.
Asking Private Text Questions
Questions may be submitted at any time during the Live Web class to the
instructor. These questions are submitted via text messaging and will be
answered in the order they are received. At the completion of the class, all text
messaged questions and answers will be e-mailed to the students for future
reference.
1. Select the Presentation tab in the Web conference window.
2. Type your question in the Question for Presenter field.
3. Click Submit.
4. Your question and the instructor’s answer will appear in the window
below the question field.
5. Please only ask one question at a time and wait for the reply. Submitting
another question before you receive a reply will overwrite your original
question.
Audio Conference Information
• Your audio conference information (dial-in number and key) can be found
in your instructions e-mail.
• Please mute your phone during the class. Mute by pressing *6, unmute by
pressing *6 again. Please refrain from using the “Mute” button.
• When you ask a question publicly, you will need to unmute your phone.
• You must disconnect your audio conference if you require Technical
Support. You may then reconnect to the audio conference when your issue
is resolved.
Technical Support Information
Problem Area Whom to Contact
Web or audio conferencing Call (919) 531-9338.
Software being presented Contact the instructor via text messaging.
Other technical difficulties Change your seat indicator to “Technical
Support.” A SAS staff member will respond
to your request for help as soon as possible.
Please drop your audio conference to facilitate
a telephone call with Live Web Technical
Support.
All other training-related Call 1-800-333-7660 or e-mail
questions training@sas.com.