AUTOMATED TELLER MACHINE

INTRODUCTION:
An automated teller machine (ATM) is an electronic banking outlet, which allows customers
to complete basic transactions without the aid of a branch representative or teller. Anyone
with a credit card or debit card can access most ATMs. There are two primary types of
ATMs. Basic units allow customers to withdraw cash and receive reports of their account
balances only. The more complex machines accept deposits, facilitate line of credit payments
and report account information. To access the advanced features of the complex units, a user
must be an account holder at the bank that operates the machine.
The software to be designed will control a simulated automated teller machine (ATM) having
a magnetic stripe reader for reading an ATM card, a keyboard and display for interaction with
the customer, a slot for depositing envelopes, a dispenser for cash (in multiples of Rs.500), a
printer for printing customer receipts, and a key-operated switch to allow an operator to start
or stop the machine. The ATM will communicate with the bank's computer over an
appropriate communication link. The ATM will service one customer at a time. A customer
will be required to insert an ATM card and enter a personal identification number (PIN) -
both of which will be sent to the bank for validation as part of each transaction.

QUESTIONNAIRE
1. What will be displayed on screen when machine is in idle state?
o Advertisement
o Bank advertisement
o Another statement
2. What message will be display when user enter card?
o Welcome
o Account holder name
o Enter your pin
3. What should be the length of PIN?
o 4
o 5
o Other
4. Re-enter the PIN in case of invalid PIN.
o Yes
o No
5. User can do 3 tries in case of invalid PIN?
o Yes
o No
6. What action will be taken if PIN does not match in all tries?
o Return card
o Don’t return card
7. The card will be retained in the machine until the customer indicates that he/she
desires no further transactions.
o Yes
o No
8. What options will be displayed in menu in case of confirm authorization?
o Cash withdraw
o Balance inquiry
o PIN change
9. What advance features also have to add?
o Cash transfer
o Bill payment
o Deposit cash
o None
10. What options you want if user select cash withdraw?
o Current account
o Saving account
o Credit card account
o Default account
11. What will be the action if user has selected wrong type of account?
o No info
o Return card
o Re select
12. User can enter amount in the multiple of Rs.500.
o Yes
o No
13. User can withdraw Minimum amount Rs.500.
o Yes
o No
14. Can user can do multiple transactions from his/her account?
o Yes
o No
15.What will be the options in case of fast transaction?
o 500
o 5000
o 10000
o Other amount
16. User can cancel the transaction anytime?
o Yes
o No
17. Printed receipt will be automatically printed when user end transaction?
o Yes
o No
18. Update message will be send to his/her given number?
o Yes
o No
19. Can user change the PIN?
o Yes
o No
20. To change PIN user has to enter currently used PIN first?
o Yes
o No
21. User will be asked to confirm PIN?
o Yes
o No
22. What will be printed on receipt?
o Date
o Time
o Machine location
o Type of transaction
o Account
o Amount
o Ending balance available
23. The ATM will communicate each transaction to the bank and obtain verification?
o Yes
o No
24. The ATM will provide service to one user at a time?
o Yes
o No
25. How much fee charge when user withdraw cash by using their banks ATM?
o Free
o Rs.15
o Another amount
26. How much fee charge when user withdraw cash by using an out of network ATM?
o Free
o Rs.30
o Another amount
27.What type of news do u want to show in news section feature?
o Social news updates
o Political news updates
o Stock exchange updates
o Others
28.How did u find the news updates feature in ATM??
o Excellent
o Good
o Normal
o Bad
o Poor
29. What type of bills do u want to pay through bill payment features?
o Electricity
o Telephone
 o Others
30. How many money transfer transections limit do you prefer to held in a day?
o 10
o 20
o 30
o Other
31.Do u want mobile text messages on private number for each transaction, payment or
o Deposit of money??
o Yes
o No
o Not confirm
32.6. Do u satisfied with money withdraw limit of following ATM cards?
 Student card - 30,000 PKR
 Master card -50,000 PKR
 Business card 1,00,000 PKR
 Rate from 1 to 5
o 1
o 2
o 3
o 4
o 5
33.7. When do u required ATM mostly??
o Before office hours (6am to 10am)
o During office hours (10am to 5pm)
o After office hours (5pm to 8pm)
o Late night says after 10pm
34.8. What things u think are necessary for the money transfer through ATM?
o Bank name and account number only
o User name and account number only
o Bank name, account number and user name.
o others
35. Which of the following services have you used /planning to use in ATM?
o Cash withdraw
o Bill payment
o Money transfer
o Internet packages (Ufone, Jazz etc.)
o Mobile prepaid recharge
o None
o others
36.What are the problems had you encounter while using an ATM?
o Wait in long queues
o Inserting card incorrectly
o Limit on daily withdrawal
o others