Case Studies: Global Service Deployments
HPE Supports Telcos Build Digital Portfolio Diversification
Faster Data Services:
Telecom Argentina looks to HPE to strengthen their data services
Challenge
Modernize network to deliver 4G/LTE technologies to meet
customers’ increasing data usage
Transform mobile core to provide customers with an enhanced
service experience, including higher network speeds and capacity
“Mobile data is at the center of our strategy to enable our customers with the best user experience and we are making a huge transformation in our network
to support it. HPE’s combined telecommunications and IT experience and open approach make it a trusted partner to help us meet customer needs.”
Faster Data Services:
H3G leverages Subscriber Data Management to improve users' mobile experience
Challenge
H3G LTE Network was planned to provide customers with the best
possible mobile experience
SDM/UDR architecture designed as key cross NEP element
“HPE played a key role in the successful integration with our LTE network equipment provider… HPE is a trusted partner that has worked closely with us for
years, providing a wide range of solutions from core network to BSS and infrastructure.”
Personalized Daily Data Plans:
Rogers embraces customer and network data to create services
Challenge
Lack of automatic mobile device detection
Inability to build rate plans or applications that matched actual
customer device usage
Intelligent Mobile Gaming:
Supercell engages analytics to improve gaming experiences
Challenge
Adopt real-time gaming data analytics platform
Improved Customer Experience:
Vodafone Ireland's Journey to operational excellence
Challenge
Downward pressure on opex and headcount
Manage increasing complex and growing IT estate
Servicing more discerning customers
“At Vodafone Ireland, we see our successful implementation of HPE BSM software for consolidated operations, being extremely well complemented by the
recent HPE Operations Analytics additions. The capability to rapidly search through massive amounts of data, events, topology, metrics, machine data and
log files, will complement our monitoring solution, and helps us master the dynamics of our Hybrid IT environment”.
Reduced Service Interuptions:
Yota Networks creates a unified federated data warehouse
Challenge
Ensure fast uploading, analysis and process scalability of large
data, to keep in line with business growth
Improve Resolution Ratio:
Telefonica increases Mobile Broadband Quality of Experience
Challenge
No proper visibility of end user Quality of Experience (QoE) on the
Mobile Broadband Network
High volume of data but unable to extract valuable information,
costly to process
Leading to inefficiencies in operations, customer care, Network and
business planning
Fraud Detection:
Etisalat Misr leads with new fraud management system
Challenge
Real-time monitoring, detection and alarming of fraudulent
activities
Wants to be the leading and most admired emerging markets
telecom group
Provide best in class total customer experience for its retail and
business consumers
Need a way to detect, analyze, and address fraud, anomalies and
leakages in its revenue stream
IoT:
Objecnious supports multiple verticles with comprehensive IoT service
Challenge
Bouygues Telecom develop since mid 2014 its IOT business based
on the LoRa network deployment, through its subsidiary Objenious
Bouygues is one of the first Communications Service Providers
(CSPs) worldwide to take advantage of LoRa low power networks
to offer IoT services to its business customers
Adding a service platform to network connectivity enables
Objenious to provide a comprehensive service for multiple verticals
“Our partnership with HPE in building and rolling out new, leading edge networks like LoRa to enable the Internet of Things has been extremely valuable.
HPE resources in IoT were key to build solutions that enable Objenious to lead in the IoT market.”
IoT:
Jasper Wireless deploys highly scalable mobility management core
Challenge
Extend leadership position in the Internet of Things (IoT) and
Machine to Machine (M2M) services market
Continue exponential growth with a robust and unlimited scalable
HLR/HSS/AAA function
Support all generations of service (2G/3G/LTE) with seamless
delivery across multiple global network operator partners
Bring to market future IoT services and experiences quickly and
cost-effectively to all device types including phones and tablets
“The Internet of Things is the next quantum leap in the evolution of mobile communications, and Jasper is playing a leading role. The HPE I-HSS solution is
an important component of the Jasper Platform. HPE brings a carrier-grade pedigree, the ability to scale significantly and most importantly understands
our business.”
Consolidated Interactive Media:
Vivacom migrates to all IP system to support richer service offering
Challenge
Replace existing IN solution by NGIN platform with converged
applications (CVPN, prepaid, number translation services,
USSD-GW)
Launch new applications - ringback tone, virtual PBX, televoting
Optimize OPEX
Consolidated Service Platform & Real-time Translation Service:
NTT Docomo consolidations Interactive Media Applications & deploys first
cloud-based translation service
Challenge
Reduce total cost of ownership of services
Open, flexible scalable architecture
Migration to new IP/SIP based architecture
Cross over language barriers with mobile devices to attract
customers
Home-Zone Application:
Globe Philippines delivers new service to increase voice-call revenue
Challenge
Boost network traffic and revenue, especially voice related
Differentiate from competition through innovative application
Aggressive time to market
Easy integration into legacy network
Deliver new service to the market so mobile subscribers get a
landline number with free-of-charge calls when calling from/to the
landline number in same area code
Empower Customer Service:
Optus drives innovation to empower the Contact Center to
diagnose and resolve issues
Challenge
Custer Care Agents used 25+ separate systems to handle a call
Bad customer experience – no ideas about who the customer is
and what services they have got when handling the call
High customer churn
We worked with HPE to deploy a fantastic tool set to enable a customer service rep to not only diagnose the fault, but interact with the customer and
improve first call resolution. Customers are delighted at the fact that we know what is wrong when they call, and often resolve the problem before they
contact us."
Improved Enterprise Network Services:
Swisscom deploys world's first virtual customer premise equipment service
to enterprise customers
Challenge
Swisscom aimed at being one of the first providers worldwide to
offer virtual customer premise equipment (vCPE) to its business
customers
Before the project, many network functions were deployed at
customer’s location, requiring dedicated physical appliances,
creating significant CAPEX and expensive onsite service calls
Improved Customer Experience:
Vodafone India streamlines Operations Center
Challenge
Vodafone India lacked visibility on service and infrastructure
end-to-end, on quality of service, and on quality of experience
The CSP had two key objectives:
Transform business processes to creating an efficient and
customer centric Operation Center
Get end-to-end visibility of services
Improved Customer Experience:
Reliance Industries improves network agility, performance and availability
Challenge
Emerge as the Global Tier-1 telecom operator rolling out 4G and
Digital services covering Urban and Rural areas
Faster time to market providing next generation digital
technologies to create service differentiation
Providing superior quality LTE network and digital services to
millions of users at affordable cost
Increase operational efficiency and revenue
To improve efficiencies and become
more competitive in addressing
changing consumer demands,
Communications Service Providers are
transforming into Digital Service
Providers. With Programmable Networks,
Automated Operations, and Flexible
Service Platforms, HPE is enabling Digital
Service Providers around the world to
optimize current connectivity-based
offers and create value from new,
innovative operating and service models.
In the following pages, you’ll learn about
a few of those. As a Digital Service
Provider however, sky is the limit. What
services will you deploy? How will you
accelerate new digital life experiences?
Argentina
Solution Result
Core network architecture using open standard interfaces, enables The solution provides Telecom Argentina with the flexibility to
SDM and PCRF to be treated as network agnostic functions integrate with third party network solutions, and the ability to
evolve with future network advancements avoiding network
Solution includes: vendor lock-in
• PCRF - determines network configuration and charging
definitions in real-time per specific subscriber, service and
delivery situation
• HLR/HSS - delivers subscriber profiles for performing
authentication and authorization of users and availing subscriber
aware services
• UDR - provides network agnostic, centralized management of
subscriber information using open standards
Paolo Perfetti, CTO, Telecom Argentina
Austria
Solution Result
HPE HSS extends the HPE subscriber data management H3G Austria was able to transition from 3G to LTE smoothly and
architecture at H3G Austria, which includes the HPE HLR and HPE cost-effectively.
Profile Manager/User Data Repository (PM/UDR)
HPE HSS is the master database of all LTE users, their personal
profiles and the mobile services they use
Jan Trionow, CEO, H3G Austria
Canada
Solution Result
Leveraged HPE Subscriber Analytics to create “Daily Data Pass” Average daily and weekly data plan revenue rose 17% despite 30%
solution which enable subscribers “self-subscribe” to a custom daily price reduction during the same period
data plan
The number of unique daily and weekly data plan users rose 26%
in the first year alone
Customer Satisfaction increased, with a reduction of more than
120K support calls
All by 2% of billing credits were eliminated, saving several million
dollars per year
Finland
Solution Result
HPE Vertica Analytics Platform Queries reduced from two to four hours to minutes or seconds
Solution successfully met cloud deployment requirement
Expanded data capacity from a few months to whole lifetime of
data
Analytics improved customer service by augmenting player
support
Ireland
Solution Result
Define Service Model IT better supports the business’ ability to improve customer
retention, drive market growth and manage overhead costs
Define end-to-end service management tools strategy with HPE
Business Service Management Improvement in customer satisfaction scores
First year ROI 300% - Annual cost savings €1.2M
Luke Bradley, Service Management Tools Manager, Vodafone Ireland
Russia
Solution Result
HPE Vertica Analytics Platform Provides real-time and long-term data analysis for all business
units and IT infrastructure
Automates data processing resulting in fewer service interruptions
Compresses data up to three times better than alternative options,
saving disk space
Improves employee productivity due to faster data uploads
Delivers better analysis of real-time data to support staff,
improving customer service
Spain
Solution Result
HPE Customer Experience Assurance umbrella solution provides Detect and solve Mobile Broadband QoE issues proactively in the
visibility on users’ behavior, customer experience & actual traffic NOC
Integrated with existing probes, management system, network & IT Drastically improve the 1st call resolution ratio
logs, and new Gn probes when required
Enable business decisions on previously unseen user & revenue
Used by: Network operations, CRM, Network planners, Sales and affecting issues
Marketing
Optimize traffic and resource utilization
Egypt
Solution Result
Developed a Fraud Management Solution consisted of the Allows them to immediately detect fraud as it happens so that it
following: can be stopped
• Complete analysis in terms of what they needed
• Software Saved a lot of money that would have been lost on fraudulent
• Installation activities
• Implementation
• Integration Have a Fraud Management System that can handle more than
• Customization 600M CDRs per day in real-time
• 36 Customized reports
France
Solution Result
Universal IoT Service Platform aaS To be one of the first communications service providers worldwide
to offer LoRa IoT services for low power devices
First 9 months phase allowed Objenious and HPE to build the pilot
platform in order to develop its B2B and B2B2C catalog Focus own resources on core business
The catalog offers uses cases like predictive maintenance, Reduce CAPEX and OPEX
geo-localization, remote reading, tour management
80 prospects are already engaged within the pilot
The commercial phase has started with HPE running the IoT
platform in SaaS mode
Key elements of the HPE solution:
• Industrial approach, based on industry standard
• SW dedicated to IoT
• Availability of the IoT platform in Saas mode
• Partnership on the pilot development
Stéphane Allaire, CEO, Objenious
USA
Solution Result
Deliver the I-HSS mobility management solution that handles Highly scalable, integrated, always-available mobility management
multiple networks via single converged core core
Implement a license model designed for the IoT market Uninterrupted service for large IoT customers base: 2000+
Integrate with devices across different lines of business enterprises connected to operators in 100+ countries
Actionable Customer Intelligence – Business Support Systems Integrated Subscriber Data Management for all networks access,
with simple licensing model
HPE Integrated Home Subscriber Server (I-HSS)
Network Integration and Deployment Services
Daniel Collins, CTO, Jasper Wireless
Bulgaria
Solution Result
HPE OCCP combined with applications from HPE and partner Flexible architecture to meet performance, scalability and
geographical redundancy needs
Roll-out of integrated applications across multiple networks with
orchestration capabilities
Development environment allowing Vivacom to create future
applications themselves
Japan
Solution Result
HPE OCMP deployed as SIP Media Server (MRF) Improved quality of service
HPE C-Class Blade HW Improved subscriber satisfaction
System integration by HPE CMS Japan Improved total cost of ownership
Customer has awarded HPE repeat orders for capacity extensions
HPE BTO management software
as well as development of new applications
Integrated a new translation service hosted on an existing cloud Flexible infrastructure enables translation support for 10
using new technology and a voice network of commercial security languages
and reliability
Industry first service has received three major industry awards
Integrated cloud and mobile network resources in the cloud to
handle heavy processing and enable rapid, real-time interpretation
Philippines
Solution Result
HPE OCCP platform, charging GW and number translation Service successfully launched by service provider
applications + Acision Flexible Charger & Location Gateway
4 months between deal award and go-live
Phased approach to match service provider’s business plan &
timeline constraints Initially proposed to post-paid subscribers, now deployed for
post-paid + prepaid
Positive feedback from service provider
Australia
Solution Result
HPE SCS provided consultancy to provide single call centre portal Sample KPIs after solution deployment:
for all call handling processes
Mean Call Handling Time: 30% reduction
Solution based on HPE CMS OSS Test & Diagnostics software
First Contact Resolution (FCR) rate: >10% improvement
Approach improves call agents’ experience with the solution,
Net Promoter Score (NPS): 10% improvement
leading to improved employee engagement level, and eventually
dramatically improved end customer experience
Brendon Adler, Director of Operations, Optus
Switzerland
Solution Result
Swisscom worked closely with HPE to roll out the solution in only Service agility driving increased revenue by enabling new services
10 months to be launched more rapidly and at a lower cost:
Solution includes the new HPE Service Director, as orchestrator Time to Market for new services: 9 months » 4 weeks
and VNF Manager, the Virtual Service Router VNF, hardware, and
services Service Instantiation: 30 days » 5 minutes
Significant cost savings
India
Solution Result
HPE Solution Consulting Services helped Vodafone India transform Operational efficiency: 20% gain
business processes to create a more efficient organization across
multiple regions, and develop a customer centric culture Customer complaints: 46% reduction in data customer complaints
versus previous year
HPE CMS OSS provided several software solutions to manage
service availability & quality end-to-end, including HPE Unified 3G quality index: More than 30% increase in 3G total network
OSS Console, HPE Unified Correlation Analyzer, HPE Service quality index in key 3G regions
Quality Manager, HPE Universal SLA Manager, HPE TeMIP
Mean time to restore: Overall 38% reduction in mean time to
restore for key regions
India
Solution Result
20000+ HPE Proliant Servers – DL , BL and Apollo series HPE servers power the core telco 4G network ,Openstack cloud
and other digital services platforms of Reliance Jio providing the
OSS integration and NOC readiness for OSS Network Assurance agility, performance and availability to deliver services to millions of
(TeMIP, NNMi, HPE SM, UCMDB, USLAM/UOC) end users
Fault Management/SLA Management/Correlation/Service HPE OSS Network assurance, performance and fault management
manager/unified OSS Dashboard OCCP/OCMP & Entitlement solution enables better customer service and rapid time to market
Gateway for new products and services while controlling operating costs
HPE software operations and network monitoring suite provides
HPE Operations Management and Network Monitoring suite HPE
OMi, SM, OO, Sitescope, NNMi , CSA efficient monitoring and automation of the complete infrastructure
HPE Technology services – Data Center care Support