CRAIG GERARD ORDAN 6700 Westphalia Drive • West Bloomfield, Michigan 48324

(248) 360-4419 Home (248) 342-4866 Cell Email: giarcgo@hotmail.com

Capabilities:
• Knowledge of Total Quality Management (TQM) concepts.
• Strong people, organizational, computer, and document/manual writing skills.
• Planning and coordinating the implementation of new business.
• Leading and motivating associates to increase employee and customer satisfaction.
• Ability to promote interaction with employees to improve communication with management.
• Problem solving based on fact, breaking existing paradigms.
• Analyzing processes resulting in development and documentation of updated process improvements
to increase customer satisfaction internal and externally.

Achievements:
• Management of warehouse to maintain customer satisfaction, while limiting excessive inventory.
• Worked on Steering Committee to develop a team environment and training manual for TQM.
• Developed inter plant quality information sheet, adopted for all Harland Facilities.
• Presidents Circle Award - 1993 Harland Eastern Region Plant of the Year (Out of 28 Plants).
• Regional Quality Champions, 1993 Harland’s Eastern Region.

Experience:
Automotive Warranty Center Inc. West Bloomfield, MI. 12/1999 - 12/2009
Consultant to CEO/Owner
• Worked closely with Owner/CEO and executive team on development of special Projects
and everyday business activities.
• Assisted in development, organization, writing of hand books, process and procedures.
• Perused possible investors to help facilitate start up of company.
• Assisted in recruiting key personnel for development of company.
• Worked with Realtors amassing plans for office buildings and dealerships for company.

Process Development Corporation Livonia, MI. 1/2004 – 8/2004

Quality Inspector
• Conducted quality inspection on questionable parts in containment for Chrysler, GM, and Ford
• Inspections were conducted on site in part manufacturing facilities.

John H. Harland Company (Check Printers) Plymouth, MI. 10/1980 - 4/1997

Quality Assurance & Warehouse Manager
• Taught and implemented Total Quality Management philosophies.
• Facilitated teams developing continuous process improvement to increase customer satisfaction.
• Supervised /Managed up to (80) eighty associated in Quality Management role.
• Managed all aspects of warehousing, inventory, audits, logistics, and shipping/receiving.
• Wrote process and procedure manuals and maintained current OSHA books.
CRAIG GERARD ORDAN 6700 Westphalia Drive • West Bloomfield, Michigan 48324
(248) 360-4419 Home (248) 342-4866 Cell Email: giarcgo@hotmail.com

John H. Harland Company (Check Printers) Continued

• Facilitated teams developing continuous process improvements.
• Developed and set up warehouse inventory and location recording system.
• Receiving: All inbound shipments with inspection for freight damage and filing of all claims.
• Inventory Control: Management of on hand inventoried items as to not have excess dollars
in inventory on hand.
• Maintained an inventory level not exceeding a point eight percent of a months on hand
supply while avoiding any excessive freight charges for unscheduled shipments.
• Conducted monthly and semi annual physical inventories.
• Directly Supervised up to ten associates in Warehouse/Shipping and Receiving department.
• Participated in new employee hiring, review writing and dismissals.
• Facilitated various employee committee events: barbecue, company picnic, and sporting.

Note: During the following positions I was employed as a short term Contract
Consultant in IT field. All of these positions ranged in duration depending upon funding
for each project.

Adecco, EDS @ GM Tech Center Warren, MI. 9/1999 - 12/1999

Computer Technician
• Second Level Support troubleshooting and repair of hardware/software problems.
• Software installation and System “builds” of GM Online and Lotus Notes.

Motex, EDS @ Buick World Headquarters Flint, MI. 2/1999 - 5/1999

Server Administrator
• Server team worked on Metric for Delphi & Delco’s Servers.
• Worked on the Lotus Notes Server Administration Team.
• Imaged Hard drives using Ghost 5.0/Network.
• Monitored Vantive® and resolved server issues.

Alternative Resource Corporation Southfield, MI. 11/1998 - 1/1999

Computer Technician, Ameritech
• Y2K BIOS® testing and GASP® recording.
• Applied patches for Y2K and upgrading pc’s with Internet Explorer 4.01.

Alternative Resource Corporation Troy, MI. 4/1998 - 11/1998

Help Desk, Detroit Medical Center (DMC)
• Assisted DMC employees with computer problems.
• Monitored various interfaces.
• Resolved Security Issues i.e. login, passwords and new employee identifications.

Education:
Oakland Community College Orchard Ridge Campus: Farmington Hills, MI.
Accrued credits toward associate degree in Business Management / Liberal Arts
CRAIG GERARD ORDAN 6700 Westphalia Drive • West Bloomfield, Michigan 48324
(248) 360-4419 Home (248) 342-4866 Cell Email: giarcgo@hotmail.com

Education Continued:
New Horizons Computer Training: Livonia, MI. 4/1996
• Micro Soft (MS) Office Professional
• Novell 4.11 Network
• Lotus Notes

Career Track Seminars and Work Shops: Plymouth, MI. 9/1996

• Total Quality Management (TQM)
• Writing Skills
• Time Management
• How to Manage Multiple Tasks
• How to Lead a Team

Total Quality Management (TQM) Plymouth, MI. 4/1995

• Deming Theories & Team Dynamics