WHAT YOU NEED TO KNOW

Following Documents are Mandatory for clearance of WPX (Non –Document) Shipments imported into India:

For Individual Consignee – Consignee’s Passport Copy/ Voter ID / PAN (Permanent Account Number) & Authorization Letter (POA)

For Companies – Company’s IEC (Import & Export Certificate), KYC* (Know Your Customer) Documents & Authorization Letter (POA)
*KYC only needs to be acquired once per customer, this will be stored in the IN database for future reference. Referencing issues may arise if errors
are made with customer name or different abbreviations are used vs. originally filed documentation

For IMP shipments into India (India Billed customers), No change in pickup process required. Origins to continue as per current process. Above documents
Know your will be managed by India team
customer (KYC)
For rest of the shipments (Billed in the country of pickup), origins need to provide consignee contact information for India to contact the consignee’s for the
Customs
above documents. Origins need to
requirements
into India (IN) Mention Consignee’s Mobile Phone Number or Email ID on the AWB in the field ‘Phone/Fax or Email’ (field under serial no. 3). Refer to the exhibit shown below.

All shipments coming into India should have 100% SI (X-ray) before they are shipped to avoid concealment of prohibited commodities like gold, currency &
contraband.

Mention consignee’s Government of India issued ID number such as IEC, Passport, PAN No. on the AWB in the field ‘Receivers VAT/GST’ (field under sr. no.6)
highlighted with red border lines in the below exhibit.

1. Ensure Consignee Phone/Fax, Email (if any)

2. IEC, Passport, PAN No. (issued by IN Government)
to be entered at VAT/GST column

1
Inform consignee to use the web site www.dhlindia-kyc.com to upload documents
1 Failure to adhere to this will mean clearance delays and shipment getting abandoned as per Global SOP
FAQS
Q1 : All shipments to IN need 100% SI, is it only for Focus countries (HK, SG….)? or all the origin countries ?
As for now, due to the stringent check by IN customs for shpts coming from the Focus countries, its mandatory only for these
countries to do the 100% SI and 100% Xray. Global SOP still valid for walk in / cash shipment whereby you need to do 100%
SI or physical inspection regardless of origin.
Q2 : IEC, passport, Pan NO to be entered at VAT/GST column required from Focus countries, not all the origin
countries?
All shpts into IN need to have the proper documentations regardless from which origin (means all origin needed to provide this
info).
Q3 : Additional ppwk must be CIA, the obvious process, however do you recommend copies on the package?
Due to the confidentiality, we do not need to have additional copies or attached along with the package. We expect the
consignee to load the documents on www.dhlindia-kyc.com directly so that IN team can make use of these copies for clearance
purposes. Delay in uploading documents by consignee will lead to delay in clearance
Q4 : Is this requirement only required by DHL for the customs in India ?
No. All competitors are also working towards this compliance and no exceptions. This is not a new requirement but being fully
enforced now by the customs.
Q5 : Is this requirement only impacting shipments into BLR?
This is IN customs requirements and meant for all destinations in India. Stringent checks being done in BLR as of now but we
expect compliance for all shpts into IN.
Q6 : Are we also updating e-Tools so show IN documentation requirements?
Yes. This is work in progress