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AREAS OF EXPERTISE
Career Summary
Dynamic, results-oriented professional leader with business mindset • Large Scale IT Delivery • Project Management
having 15+ years of broad experience and visible achievements in IT • Managing clients • Process engineering
Infrastructure Management. Out of box thinker, strategist, resourceful • Business Aware • Strategic Planning
team player characterized by entrepreneurial spirit. • Vendor management • Budgetary controls
• Datacenters • Compliance/Security
• DR/BCP/Security • Incident Management
Expertise in high-technology solutions, quality customer service, • Tools & Automation • Metrics/Analytics
commitment to excellence and consistently deliver enhanced MANAGEMENT SKILLS
productivity and profitability. • Proven Mentor and Leader with track record of
nurturing a highly motivated, multifaceted global
team.
Work experience • Evaluating risks and developing strategies to
overcome project obstacles.
Arcesium India, Hyderabad
• Managing multiple scopes, schedules, budgets
and stakeholder communications.
SENIOR MANAGER Aug 2015 – Present • Managed budgets up to $1 million.
• Build, lead and manage a world class Engineering focused • Global Service Delivery
24x7 IT operations team in a highly complex and fast • Conversant across multiple technology disciplines
growing, changing environment. and capable of negotiating mutually acceptable
• Work directly with engineering, QA and product teams to solutions.
design and build best in class tech infrastructure support • Manage and collaborate with SMEs, Finance
to meet the scale and growth of business across Teams, Project Teams during Project Initiation,
platforms (AWS, RHEL, Windows Server) and applications scope development and project execution
(Java, Tomcat, Python, Perl). • Total awareness of the commercial & contractual
• Identifying bugs/inefficiencies in production software and aspects of any project.
processing, as well as contributing to patching and • Resolving/escalating issues in a timely fashion.
improving the platforms. • Passionate in managing business problems.
• Excellent communicator with verbal and written
• Lead the implementation of overall Strategy, establish
presentation skills attuned to Project Goals and
operational objectives and metrics while focusing on
stakeholder need.
improving efficiency and automation.
PERSONAL SKILLS
• Evaluate, implement and utilize world class monitoring,
• Having a client focused approach to work.
automation, release management tools.
• Results driven; forward thinking with a problem
• Responsible & accountable for the service SLAs, security solving mentality.
and process compliance and management of day to day
• Willingness to accept responsibility when
services such as event, incident, problem & change
delegated.
management.
• A high level of business acumen.
• Established recommended configurations for the
• Able to manage significant inputs & relationships
applications, operating environment, including computer
with stakeholders throughout the full lifecycle.
hardware, storage, software and configuration necessary
to properly host applications. • Comfortable working in a changing environment.
• • Entrepreneurial spirit.
Work with various teams on design to address scalability,
reliability, performance and maintenance issues. REFERENCES
• Lead Automation projects, identify areas for transitioning Available on request.
highly complex operational and support roles. CONTACT DETAILS
• Manage budget, hire, mentor and coach a team with G103, Aparna Sarovar, Kanchi Gachibowli,
exceptional talent and educational qualifications from Nallagandla, Hyderabad, Telangana – 500036
premier educational institutions of India. T: +91 9740017007 E: sunishsamuel@yahoo.com
Symphony Teleca, Bangalore
Achievements:
• Concept, planning, budgeting, design, implementation, testing and delivery of a 600 seat call center in 30 days along with
successful installation of network, datacenter, server farm, Toll Free Number, Avaya Call Manager, CTI & IVR. Total budget of
$1,000,000
• Successfully implemented request management system for entire organization to track tickets on projects, issues in 20 days.
• Implemented Performance and uptime metrics for high level management review and reporting.
Qualifications/Certifications:
PRINCE2 Certified Practitioner, ITIL v3 certified, CCNA, MCSA.
BSc Computer Maintenance and Engineering, Osmania University, Hyderabad
PGPMAX, Global Executive MBA from Indian School of Business (ISB), Hyderabad (Graduating in 2018)