Worldwide Infrastructure
Cryostar’s leading edge is the global network of business centres and local agents spanning all five
continents.
Besides day to day support, the network offers a combination of local resource solutions and an international
pool of experience and expertise.
Each Cryostar business centre provides a 24-hour service. At any hour of the day or night, there is a Cryostar
representative available on the end of the phone. Customers can contact our technicians whenever
needed, to get an answer to their problem.
Our engineers are available for call out at any time, supplying consistent high level service and competency
in every region.
Cryostar engineers will also carry out the installation of the machine where required, to ensure optimum
working conditions.
As Cryostar expands into new areas, new local service engineers are trained to ensure we remain close
to our customers and are physically present where they need us.

Emergency Phone Numbers

France +33 (0)6 08 96 69 46
USA East +1 (562) 903 1290
USA West +1 (562) 903 1290
UK +44 1709 702 777
CHINA +86 571 8536 8331
Singapore +65 6276 7441
Cryostar Automation +33 (0)5 65 80 20 20

24 Hour Emergency Number

+33 (0)6 08 96 69 46


 CRYOSTAR United Kingdom
4
CRYOSTAR France 12

CRYOSTAR Automation 3

CRYOSTAR USA East 5 9

1 2
CRYOSTAR USA West 7 8
13

CRYOSTAR China
10

6 CRYOSTAR Singapore

CRYOSTAR BUSINESS CENTRES

GLOBAL CRYOSTAR AGENTS 11

1 CRYOSPAIN S.L (Spain) Tel: +34 91 29 59 367 8 A-TEC CO. LTD (Japan) Tel: +81 78 94 18 822

2 KARBONSAN (Turkey) Tel: +90 (216) 5407004 9 Sojitz Kyushu Corporation (Japan) (Shipboard only) Tel: +81 958 24 01 05

3 TECNOCRYO S.p.A (Italy) Tel: +39 02 95764120 10 Inox India (India) Tel: +91 265 234 3125

4 EWA KRASUSKA (Poland) Tel : +48 (0) 605 341 216 11 Gazotech (Australia) Tel : +61 7 5476 8633

5 RACI (Italy) (Certain applications only) Tel : +39 02 26 2351 12 HESTAR (Czech Republic) Tel: +420 2 7265 4651

6 Cryotecnica/ H. Sanchez (Columbia) Tel : +57 1 340 2906 13 JECC Torisha (Japan) Tel: :+81 492-25-7555

7 TACHYON CORPORATION (South Korea) Tel : +82 544 5578, +82 514 4516


 Technical Project Support and Expertise
• Analysis of project and requirements
• Definition of solutions
• Process – installation optimisation
• Machines and systems best selection

Support Team
• Sales organisation
• Engineering department support
• Project and product management

Cryostar continually update the training of all staff

in order to integrate all new technologies and ensure
a superior level of service around the globe.

Research and Development

Cryostar has developed a structure dedicated to research and development. Thanks to our R&D team,
we are able to develop a solution adapted to our customer’s needs, while constantly improving the
existing products.
Specific requests are taken into account and using the latest innovations a machine can be adapted to
specific customer requirements.


Quality
Cryostar consistently achieves all the standards and norms for the industry.
We are certified:
• ISO 9001-2000
• H & H1 modules for PED 97/23/CE
Every part destined for the customer is oxygen cleaned and label packed before being sent.

Dedicated Project Management and Expertise

• Project execution planning and follow-up
• Technical training
• Stringent equipment testing
• Dedicated project manager in contact with the customer throughout, to
ensure the machine is fully compliant to specifications.
• Sales organisation support
• Engineering department support
• Production and quality department support

Training Centre
Full customised training sessions are available
for all Cryostar products and applications, using
all the latest tools and technologies for learn-
ing. (CD rom, video conference etc.)


 Testing Capability
Cryostar has the world’s most sophisticated test
stand for pumps and turbines. This test stand
exactly simulates true working conditions and
analyses all data collected. A huge customer
service commitment of over EURO 4 M, the Cryo-
star test stand ensures that all Cryostar products
are of the highest operational quality and the
best in technological innovation.

E-Business : www.cryostarparts.com
An on-line spare parts supply tool is available to facilitate
the ordering process for all our contracted Cryostar
customers.
Customers can order, see pricing and receive delivery
confirmation for any spare part where the product
number is already known. No request for a quote is re-
quired.
Log-in to this tool will provide personalised customer
settings to ensure a consistent level of service to orders
taken over the phone.


Spare parts supplies
Cryostar provides OEM guaranteed high quality parts, fully comprehensive
parts kits, availability and management of spare and wear parts and
scheduled or emergency delivery times.

Ensuring that we have the right part in stock for when our customers
require it is important to us !

In-house maintenance capability

There is a dedicated maintenance shop and maintenance team based in France,
the UK, the US and in China. Products requiring maintenance can be sent to the
nearest of these sites at the convenience of our customers.


 Commissioning, Consulting and On-Site Services
All Cryostar service technicians and engineers
around the globe provide support for start ups and
maintenance. On-site audits are equally available
to assist the customer in highlighting potential
production issues and implementing best operating
practice.

Dry Dock Services

Cryostar cargo handling technology is robust and
designed and tested for decades of use but all
equipment requires periodical maintenance. This is
achieved when the LNG vessel finally comes into dry
dock.
Cryostar’s commitment and dedication contributes
to optimising safe and reliable equipment operation
while minimising interventions and costs.
We are always present with the right parts, the
right engineer and the right advice. Our priority is
to inspect compressors, replace distressed parts and
keep the owner up to date on the condition of the
machines.


Full service maintenance agreements
Cryostar’s years of experience and expertise enable us to take on the full service
element for our customers.
Each innovative service agreement is customised to individual requirements, with the
focus on providing peace of mind.
Cryostar maintenance agreements can therefore include anything and everything
from the basic preventive maintenance of pumps and turbines, through to crane hire
and repainting.
Wear parts and stock management, full on site risk assessments and quarterly consultations
can all be included in the package.


 Technology up-dates
Efficiency and/or life time improvements and retrofit upgrades of existing machines are all available from
the Cryostar service department, often increasing running hours and creating important savings for our
customers.

Cryostar Product Analysis System / Knowledge Management:

• A tool for a closer follow up of the installed base in order to ensure best service to customers
• Available operation history for each unit by customers and geographical locations
• Monitoring of maintenance intervals
• Common reporting and maintenance approach providing best practice in terms of quality and safety
• Feedback of field experience shared with customers allowing design review and product development
• Effective communication across all business centres through common network access

Remote Maintenance
Cryostar is able to support the customer’s installation at a distance, using a modem link. Our technicians
can create breakdown diagnostics and advise customers on how to maximise the use of their installation,
without needing to visit the site. This can drastically reduce customer downtime and intervention procedures
can be prepared well in advance.

10
Management Software
This program, available on Cryostar Automation systems,
produces a report relaying all operational data during a
set period. This allows a precise tracking of any glitch-
es detected in use. A second report is also provided,
presenting the thresholds for each of the different
components, either by number of operational hours or
the number of cycles; enabling customers to anticipate
preventive maintenance operations.

Integrated Technology
Cryostar Automation systems can be integrated with
those of our customers, such as SAP, allowing stock
management and traceability. Using technology such as
GSM and electronic tagging, customer cylinders can be
traced to any site, any where, any time.

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