Complains NSN Swap Zone - Q3,16

SubCatego
Dept Ticket Category Ticket No MSISDN Instance Date

ry
3G
Radio Voice Quality 1318656668 1992076481 10/16/2016 10:17
coverage
3G slow
speed
Radio Voice Quality 3G Issues 1318667028 1969604786 10/25/2016 13:52

3G slow
speed
3G slow
speed
3G slow
speed
3G slow
speed
Priority CC Comment Long Lat Thana District
Lat:22.798750 & Long:89.562942//

,lac- 406 CELL ID : 60342 // BTS-
KHU1035 // // Address: 87, khan-a
sobur road, dak bangla more,
khulna, // Problem type - as per
corporate customer have to use only
Corporate 89.56294 22.79875 Kotwali Khl. Khulna
mail but can\\\'t browse // Problem
duration- 1 month.frequently 3g line
disconnect. and most of the time
getting 2g .Last usages_1kb
time_10:07:00 and date_16/10/2016.
ref data mail_ 01926662463, Lat:

23.900373 Long: 89.133418),
Address: , : Apex Gallerie Apex Dag
No :25-30,169 N S Road Shapla
Sator, Problem type: 3g speed slow,
Corporate 89.1334 23.9003 Kushtia Sadar Kushtia
low signal . LAC:429 , CELL_ID
-42301 and BTS: KHU0231 Last
Usage:22/10/2016 15:41:18 125
KB
ref data mail_ 01926662463,

Lat:23.223284 Long:90.373146 ),
Address: Shariatpur palong pourosova
Problem type: browsing problem .
Corporate 90.37314 23.22328 Jessore Sadar Jessore
LAC: 414 , CELL_ID - 45552 and
BTS: KHU0556 Last Usage:
24/10/2016 10:26:33 1026 KB
ref data mail_ 01926662463,

Lat:23.223284 Long:90.373146 ),
Address: Shariatpur palong pourosova
Problem type: browsing problem .
LAC: 414 , CELL_ID - 45552 and BTS:
KHU0556 Last Usage: 24/10/2016
10:26:33 1026 KB
ref data mail_ 8801962400643,

service no- 1938865305,
1939904598_ Lat: 22.911019
Long:89.509400 ), Address: , Khulna
, Khan Jahan Ali, union- siromoni,
badatola, Problem type: browsing
Corporate 89.50940 22.9110 Khan Jahan Ali Khulna
problem repiled connection fail. LAC:
450 , CELL_ID - 42797 and BTS:
KHU0280 Last Usage: GPRS
********* 30/10/2016 11:55:54 36
KB
Data sim. Lat_23.144503.
Long_89.196132,LAC_ CELL_ID_414
49082 BTS_CODE _KHU0909 , last
usages_6kb time_15:51:23 and
Corporate date_01/11/2016, 47 Jess Tower, MK 89.19613 23.14450 Jessore Sadar Jessore
Road, Jessor,ground floor. as per
customer unable to use or getting
very poor 3g speed . Pls check
Lat: 23.176709 Long: 89.215368)

dist:Jessore Thana:Jessore Sadar
customer faces 3g speed problem
from 2 days.POS not show
Data sim. Lat_23.144503.

Long_89.196132,LAC_ CELL_ID_414
49082 BTS_CODE _KHU0909 , last
usages_6kb time_15:51:23 and
Corporate date_01/11/2016, 47 Jess Tower, MK 89.19613 23.14450 Jessore Sadar Jessore
Road, Jessor,ground floor. as per
customer unable to use or getting
very poor 3g speed . Pls check
Lat: 23.176709 Long: 89.215368)

dist:Jessore Thana:Jessore Sadar
customer faces 3g speed problem
from 2 days.POS not show
Division Technical Comment Simplified Comment Commercial Zone
Khulna Improvement action taken. Solved and action taken Khl-Khulna
Khulna WIP Khl-Khulna
Further information
Khulna Khl-Khulna
required
Further information
Khulna Khl-Khulna
required
Khulna WIP Khl-Khulna

As per customer he is not Further information
Khulna Khl-Khulna
facing any problem required
Further information
Khulna Customer is unreachable Khl-Khulna
required
Problem solved as per

Khulna Solved and action taken Khl-Khulna
customer feedback
Tried many times but

Further information
Khulna customers number was Khl-Khulna
required
switched off.
Complain Customer Distributo Alternate Complain Logged
Complain ID Category Name r Code Number By
106_Jhenaidaha regional Arif KHUJHE01 Auzzaman
107_Jhenaidaha regional Rafiqul KHUJHE01 Auzzaman
108_Jhenaidaha regional Sumon KHUJHE01 Auzzaman
109_Jhenaidaha regional Chanchal KHUJHE01 Auzzaman
110_Jhenaidaha regional Biplob KHUJHE01 Auzzaman
111_Jhenaidaha regional Mehidi KHUJHE01 Auzzaman
112_Jhenaidaha regional Arif KHUJHE01 Auzzaman
113_Jhenaidaha regional Dudh Kumar KHUJHE01 Auzzaman
114_Jhenaidaha regional Ishan KHUJHE01 Auzzaman
115_Jhenaidaha regional Tuhin KHUJHE01 Auzzaman
116_Jhenaidaha regional Gaffar KHUJHE01 Auzzaman
117_Jhenaidaha regional Mizanur Rahman KHUJHE01 Auzzaman
118_Jhenaidaha regional Sumon KHUJHE01 Auzzaman
119_Jhenaidaha regional Hashmot KHUJHE01 Auzzaman

120_Jhenaidaha regional Sayeed KHUJHE01 Auzzaman
121_Jhenaidaha regional Akhtar KHUJHE01 Auzzaman
122_Jhenaidaha regional Netazi KHUJHE01 Auzzaman
123_Jhenaidaha regional Kader KHUJHE01 Auzzaman
124_Jhenaidaha regional Nur Islam KHUJHE01 Auzzaman
125_Jhenaidaha regional Jhilton KHUJHE01 Auzzaman
126_Jhenaidaha regional Bandhon KHUJHE01 Auzzaman
127_Jhenaidaha regional Junaed KHUJHE01 Auzzaman
128_Jhenaidaha regional Masum KHUJHE01 Auzzaman
129_Jhenaidaha regional Ekramul KHUJHE01 Auzzaman
130_Jhenaidaha regional Mondol KHUJHE01 Auzzaman
131_Jhenaidaha regional Chandan KHUJHE01 Auzzaman
132_Jhenaidaha regional Rasel KHUJHE01 Auzzaman

133_Jhenaidaha regional Akhtar KHUJHE01 Auzzaman
134_Jhenaidaha regional Shohidul KHUJHE01 Auzzaman
136_Jhenaidaha regional Soriful KHUJHE01 Auzzaman
137_Jhenaidaha corporate PRAN-RFL Group 1924601288 mfislam
138_Jhenaidaha regional Belal KHUJHE01 Auzzaman
139_Jhenaidaha regional Gaffar KHUJHE01 Auzzaman
141_Jhenaidaha regional Iqbal KHUJHE01 Auzzaman
142_Jhenaidaha regional Hiron KHUJHE01 Auzzaman
143_Jhenaidaha regional Habibur KHUJHE01 Auzzaman
144_Jhenaidaha regional Sanoar KHUJHE01 Auzzaman

145_Jhenaidaha regional Anupom KHUJHE01 Auzzaman
146_Jhenaidaha regional Rana KHUJHE01 Auzzaman
147_Jhenaidaha regional Sazzad KHUJHE01 Auzzaman
148_Jhenaidaha regional Habib KHUJHE01 Auzzaman
149_Jhenaidaha regional Aktar KHUJHE01 Auzzaman
150_Jhenaidaha regional ratan KHUJHE01 Auzzaman
151_Jhenaidaha regional Naser KHUJHE01 Auzzaman
176_Khulna regional Md.Nuruslam KHUKHU01 1915653674 foysahmed
177_Khulna regional Md.Sujon KHUKHU02 1766629911 foysahmed
178_Jessore regional Sarif/Rudropur KHUJES01 1811839746 amasud
178_Khulna regional Md.Avijit KHUKHU02 1721198821 foysahmed
Rezaul/Bakra
179_Jessore regional Chowrasta KHUJES01 1716569402 amasud
179_Khulna regional Krisno Babu KHUKHU02 1772649870 foysahmed
Samrat/New Alia
180_Jessore regional BAzar KHUJES01 1734792989 amasud
180_Khulna regional MD. MAMUN KHUKHU01 1739369469 foysahmed
181_Jessore regional Maruf/Balla KHUJES01 1713910968 amasud
181_Khulna regional MD. SAIFUL KHUKHU01 1759085473 foysahmed
Jahurul/Kotarmor
182_Jessore regional e Kaiba KHUJES01 1986660419 amasud
182_Khulna regional Mr Fahim KHUKHU01 1684730096 mahburahman
Munna/Sonatonk
183_Jessore regional athi KHUJES01 1711331366 amasud
183_Khulna regional Montu, Tomal KHUKHU01 1918403174 foysahmed
Raihan/Sreeramk
184_Jessore regional athi KHUJES01 1732612004 amasud
184_Khulna regional Alauddin Ahmed KHUKHU01 1674966060 foysahmed
185_Jessore regional Sagor/Goga KHUJES01 1949270853 amasud
185_Khulna regional S.K Ashik KHUKHU01 1673252739 foysahmed
Sohag/Vulot
186_Jessore regional Patch KHUJES01 1915279919 amasud
186_Khulna regional S.K Ashik KHUKHU01 1673252739 foysahmed
ROHUL
AMIN/Magurkhal
187_Jessore regional i KHUJES01 1930782864 amasud
187_Khulna regional Pronob Roy KHUKHU02 1723986808 mahburahman

ZIEAUR
RAHAMAN/Vand
188_Jessore regional arkhola KHUJES01 19833659867 amasud
188_Khulna regional Ms. Rimi 1721349545 mahburahman
ABDULLAH/Durm
189_Jessore regional otia KHUJES01 1763706117 amasud
Newzealand
Dairy Products
189_Khulna corporate (BD) Ltd. iukhan
HABIBULLAH/Not
190_Jessore regional unmulgram KHUJES01 1854400700 amasud
190_Khulna regional Md. Labib KHUKHU01 1712759791 foysahmed
SHOHEL
191_Jessore regional RANA/Vekutia KHUJES01 1767470178 amasud
New Ariana
191_Khulna corporate System 1926662693 khhossain
RASEL/Kayemkho
192_Jessore regional la KHUJES01 1728339948 amasud
Banglalink Sale &

192_Khulna regional Care Centre KHUKHU04 1911310891 tanowar
Ripon/Mokomtol
193_Jessore regional a KHUJES01 1912559628 amasud
193_Khulna regional Ibrahim KHUKHU04 1925675938 mzalam

194_Jessore regional rafiqul KHUJES02 1689555445 ashams
194_Khulna regional Obaydul KHUKHU04 mzalam
195_Jessore regional Rofiqul Islam KHUJES02 1731446757 ashams
195_Khulna regional yeasir KHUKHU02 mzalam
196_Jessore regional Alamin KHUJES02 ashams
196_Khulna regional imran KHUKHU04 mzalam
197_Jessore corporate AB Bank 1712886277 imrahman
197_Khulna regional ma electric KHUKHU04 mzalam
198_Jessore regional Asif/JessLink KHUJES01 1993520820 amasud
198_Khulna regional Rahim KHUKHU04 1781156628 mzalam
199_Jessore regional Mona/Rajgonj KHUJES01 amasud

199_Khulna regional retailer KHUKHU04 mzalam
Imran/Satkhira
200_Jessore regional More KHUJES01 amasud
200_Khulna regional retailer KHUKHU04 1915279754 mzalam
Ruhul/Kalibari
201_Jessore regional Nehalpur KHUJES01 amasud
201_Khulna regional Zubaer KHUKHU04
TOWHID/Malonc
202_Jessore regional hi KHUJES01 1915305208 amasud
202_Khulna regional retailer KHUKHU04
203_Jessore regional Sagor KHUJES02 ashams
203_Khulna regional Abdullah KHUKHU04 1789554454 mzalam
204_Jessore regional TUHIN/Sarothi KHUJES01 1915202528 amasud
204_Khulna regional chanchal KHUKHU04 mzalam
POLSAH/Bagerha
205_Jessore regional t KHUJES01 1915267756 amasud
205_Khulna regional Biplab KHUKHU04 mzalam
206_Jessore regional USMAN/Taltola KHUJES01 1915267750 amasud
206_Khulna regional Shahin KHUKHU04 mzalam
207_Jessore regional HARUN/Kalarhat KHUJES01 amasud
207_Khulna regional imran KHUKHU04 1712520550
SHERAJUL/Ittabaz
208_Jessore regional ar KHUJES01 amasud
208_Khulna regional Khokon KHUKHU02 1948911621 foysahmed
SOBUJ/Mothurap
209_Jessore regional ur KHUJES01 amasud
209_Khulna regional MD.Ripon KHUKHU02 1941252240 foysahmed

TORIKUL
210_Jessore regional ISLAM/Kashipur KHUJES01 1761711811 amasud
210_Khulna regional Shuvonkor KHUKHU02 1751054055 foysahmed
211_Jessore regional FIROZ/Misrideara KHUJES01 1764324100 amasud
211_Khulna regional Mizan KHUKHU01 1711210454 foysahmed
KAMARUL/Bodkh
212_Jessore regional ana KHUJES01 1934332692 amasud
212_Khulna regional Kawsar KHUKHU01 1717721384 foysahmed
SD
Traders/Churipo
213_Jessore regional t KHUJES01 1989304050 amasud
213_Khulna regional Ovi Hasan KHUKHU01 1725175347 foysahmed
214_Jessore regional Asadul/Pakshiya KHUJES01 1711039316 amasud

214_Khulna regional Mamun KHUKHU01 1728888858 foysahmed
215_Jessore regional Bablu/Baropota KHUJES01 1915237838 amasud
215_Khulna regional Foysal KHUKHU01 foysahmed
216_Jessore regional Tarikul/Putkhali KHUJES01 amasud
216_Khulna regional Gobindo KHUKHU01 1925375449 foysahmed

MD GOFFAR
217_Jessore regional ALI/Sundolpur KHUJES01 1727059663 amasud
217_Khulna regional Tuhin Sheikh KHUKHU01 1712323979 foysahmed
SAPON
QUMAR/Keshobp
218_Jessore regional ur KHUJES01 1733162230 amasud
Md. Mahamudul
218_Khulna regional Rahman KHUKHU01 1724004269 foysahmed
THUNE
219_Jessore regional HOSSEN/Beltola KHUJES01 1726000052 amasud
Nymur Rahman
219_Khulna regional Bappy KHUKHU02 1911898979 foysahmed
MD SHAJAN
220_Jessore regional /Sahpur KHUJES01 1725665567 amasud
220_Khulna regional Krisnopodo KHUKHU02 1772649870 foysahmed
MD
BASHIR/Parkhaju
221_Jessore regional ra KHUJES01 1937733729 amasud
221_Khulna regional Kazol, & Utpol KHUKHU02 1918896578 foysahmed

ABDUS
222_Jessore regional SABUR/Pazia KHUJES01 1740819596 amasud
222_Khulna regional Rubel, & Ikhtiar KHUKHU02 1711060614 foysahmed
PROSONTO/Katak
223_Jessore regional hali KHUJES01 1729948528 amasud
Md. Imranul
223_Khulna regional Hasan KHUKHU01 foysahmed
MD NASIR
224_Jessore regional ALI/Pirdia KHUJES01 1740633710 amasud
224_Khulna regional Shuva Datta KHUKHU01 zakhossain

JHANGIR
225_Jessore regional ALOM/Masna KHUJES01 1723401107 amasud
ABU
BOKKAR/Gopalpu
226_Jessore regional r KHUJES01 1718448685 amasud
MD
ISLAM/Durbadng
227_Jessore regional a KHUJES01 1723329019 amasud
SARAJUL
228_Jessore regional ISLAM/Trimohini KHUJES01 1714850515 amasud
229_Jessore regional Ilias/Baufala KHUJES01 1734916746 amasud

230_Jessore regional Shahin KHUJES02 1713967969 ashams
231_Jessore regional Rahmat Ali KHUJES02 1912995429 ashams
RURAL
RECONSTRUCTIO
232_Jessore corporate N FOUNDATION 1740222277 tanowar
233_Jessore corporate Focus Lubricants 1974142600 tanowar
234_Jessore regional Sohel KHUJES02 1912565542 ashams
235_Jessore regional Ramjan KHUJES02 1828232353 ashams
236_Jessore regional Babu KHUJES02 1912439637 ashams
Prof. Md
237_Jessore regional Nuruzzaman KHUJES01 42167110 tanowar
238_Jessore regional Rumi KHUJES01 1829100009 tanowar

Sharif
Pharmaceuticals
239_Jessore corporate Ltd 1970060622
240_Jessore regional Md Tarikul KHUJES01 zakhossain
Mizanur
Rahman,AGM,Nit
241_Jessore corporate ol Tata 1937400934 tanowar
Apex Footwear
242_Jessore corporate Limited 1733249100 nusjahan
NITOL MOTORS
243_Jessore corporate LTD. asikder
35_Meherpur regional SBiswas
Md. Robiul Islam

36_Meherpur regional Pintu KHUMEH01 1768404642 SBiswas
Srizony Trade
37_Meherpur corporate Center 1955539319 khhossain
Md. Lutfor
39_Kustia regional Rahman KHUKUS01 1728848628 kamislam
40_Kustia regional Amanot Hossain KHUKUS01 1723700715 kamislam
41_Kustia regional Md. Saiful Islam KHUKUS01 1687541399 kamislam
Md. Abdullah -Al-

42_Kustia corporate Mamun 1717656783 tanowar
Md Mizanur
43_Kustia regional Rahman KHUKUS01 1727438863 tanowar
43_Satkhira corporate LEDARS NGO 1713462821 maythasin
45_Bagerhat regional NAKIB ASHIK KHUBAG01 1711175727
45_Chuadanga regional MASUM KHUCHU02 SBiswas
SHYAMAL
46_Bagerhat regional KARMAKER KHUBAG01 1724826465
46_Chuadanga regional Robiul Islam KHUCHU02 SBiswas
47_Bagerhat regional BIPLAB DEBNATH KHUBAG01 171990360
47_Chuadanga regional Shuvodip KHUCHU02 SBiswas
48_Bagerhat regional ASIS KUMAR KHUBAG01 1611050480
48_Chuadanga regional Azibor rahman KHUCHU02 SBiswas
DHKMAD0
48_Madaripur regional Kazi 3 mnazmulislam
49_Bagerhat regional MOHSHIN KHAN KHUBAG01 1712634979
49_Chuadanga regional Abdulla KHUCHU02 SBiswas
49_Madaripur corporate PRAN-RFL Group 1924609999 mfislam

BISWAS HAFIZUL
50_Bagerhat regional ISLAM KHUBAG01 1771281323
50_Chuadanga regional Arif KHUCHU02 1777204181 SBiswas
DHKMAD0
50_Madaripur regional shafali telecom 3 mnazmulislam
51_Bagerhat regional ARCHISMAN ROY KHUBAG01 1710123012
51_Gopalganj regional Mr Asok DHKGOP02 1712076615
DHKMAD0
51_Madaripur regional Aynal 3 1713929830 mnazmulislam
52_Bagerhat regional SUMAN MONDAL KHUBAG01 1781879683
52_Gopalganj regional Md Khusru DHKGOP02 177339975
DHKMAD0
52_Madaripur regional Mostofa 3 mnazmulislam
KHUMAG0
52_Magura regional Mr. Abdus Samad 1 1712571917 taparvez
53_Gopalganj regional Md DHKGOP02 1781121314
DHKMAD0
53_Madaripur regional mr sohag 3 1716450404 smislam
KHUMAG0
53_Magura regional Tariq Parvez 1 1717745643 taparvez
54_Bagerhat regional MD. ABUL HASAN KHUBAG01 1735653696
54_Gopalganj regional md DHKGOP02 1710282400
DHKMAD0
54_Madaripur regional Jakir hossain 3 1736216426 smislam
Mr. Md. Monirul KHUMAG0

54_Magura regional Islam 1 1714971919 taparvez
KHUMAG0
55_Magura regional Md. Golam Rosul 1 1713502386 taparvez
56_Bagerhat regional APU SARKER KHUBAG01 1915190769
Mr. Md. Mahabur KHUMAG0

56_Magura regional Rahman 1 1713967583 taparvez
KHUMAG0
57_Magura regional Mr. Sojon Biswas 1 1621223131 taparvez
KAWSAR
MOHAMMAD
58_Bagerhat regional ROMAN KHUBAG01 1918965158
KHUMAG0
58_Magura regional Md. Golam Rosul 1 1713502386 taparvez
Md. Hamidur
59_Gopalganj corporate Rahman mdharun
KHUMAG0
59_Magura regional Mr. Md. Arob Ali 1 1719381657 taparvez
60_Bagerhat regional BISNU PADA PAL KHUBAG01 1723989899
60_Gopalganj regional Zahidul Islam DHKGOP02 1612340034 saislam
Mr. Md. Obaidul KHUMAG0

60_Magura regional Haque 1 1735470509 taparvez
61_Bagerhat regional BIPLAB DEBNATH KHUBAG01 1730181480
61_Gopalganj regional Md Mojnu Mia DHKGOP02 1845732251
SANJIBAN
62_Bagerhat regional MALLICK KHUBAG01 1937760334
63_Bagerhat regional Apu sorkar KHUBAG01 1915190769

BISWAS HAFIZUL
69_Faridpur regional Emam DHKFAR01 1733291840 mmojaharul
70_Faridpur regional Mojahar DHKFAR01 1717313278 mmojaharul
71_Faridpur regional Baijid DHKFAR01 1915311649 mmojaharul
BISWAS HAFIZUL
72_Faridpur regional Abdul Hannan DHKFAR01 1625171047 mmojaharul

MD. RUHUL
73_Bagerhat regional AMIN KHUBAG01 1969688441
73_Faridpur regional Arfan Uddin DHKFAR01 1910165220 mmojaharul
74_Faridpur regional SHIPON DHKFAR01 1737721833 mmojaharul
75_Faridpur regional Abul Khaer DHKFAR01 1740540321 mmojaharul
SHAMOL
76_Bagerhat regional KORMOKER KHUBAG01 1732202052
76_Faridpur regional Hashmot DHKFAR01 1757434573 mmojaharul
Apex Footwear
77_Bagerhat corporate Limited 1774813573 nusjahan
77_Faridpur regional Sobuj DHKFAR01 1723225956 mmojaharul

78_Faridpur regional Mamun DHKFAR01 1731307321 mmojaharul
79_Faridpur regional Shemul DHKFAR01 1719092227 mmojaharul
ASIS KUMAR
80_Bagerhat regional BEPARY KHUBAG01 1932091370
80_Faridpur regional Mojnu Khan DHKFAR01 1811731266 mmojaharul
81_Faridpur regional Kamrul Islam DHKFAR01 1724586198 mmojaharul
82_Faridpur regional Bablu Mia DHKFAR01 1711514622 mmojaharul
83_Faridpur regional Ibrahim DHKFAR01 1720648212 mmojaharul
84_Faridpur regional Jubair DHKFAR01 1828229801 aaahmed
85_Faridpur regional Aasif Ahmed DHKFAR01 aaahmed
86_Faridpur regional Shafiq DHKFAR01 1717313278 mmojaharul
87_Faridpur regional Shahin Matobbor DHKFAR01 1719799495 mmojaharul

88_Faridpur regional Asad DHKFAR01 1711515859 mmojaharul
89_Faridpur regional Jalil DHKFAR01 1738121596 mmojaharul
90_Faridpur regional Masud DHKFAR01 1753724899 mmojaharul

Technical
Date of Further Info Last Re-escalation Last Processing Response
Escalation Process Date WIP Date Date Date Date Date
2016-10-02 2016-10-04 2016-10-04
2016-10-06 2016-10-10 2016-10-10 2016-10-10
2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-10-13 2016-10-16 2016-10-16
2016-10-13 2016-10-17 2016-10-17 2016-10-17
2016-10-13 2016-10-17 2016-10-17 2016-10-17
2016-10-13 2016-10-17 2016-10-17 2016-10-17
2016-10-15 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-10-15 2016-10-17 2016-10-17 2016-10-17
2016-10-15 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-10-15 2016-10-17 2016-10-17 2016-10-17

2016-10-15 2016-10-16 2016-10-16 2016-10-16
2016-10-15 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20
2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20
2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20
2016-10-17 2016-10-19 2016-10-19 2016-10-19
2016-10-18 2016-10-26 2016-10-19 2016-10-26 2016-10-19
2016-10-19 2016-10-31 2016-10-31 2016-10-31
2016-10-19 2016-10-31 2016-10-31 2016-10-31
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-10-22 2016-10-25 2016-10-25 2016-10-25

2016-10-22 2016-10-25 2016-10-25 2016-10-25
2016-10-22 2016-10-25 2016-10-25 2016-10-25
2016-10-23 2016-10-30 2016-10-30
2016-10-25 2016-10-30 2016-10-30 2016-10-30
2016-10-25 2016-10-31 2016-10-31 2016-10-31
2016-10-27 2016-10-31 2016-10-31 2016-10-31
2016-10-27 2016-10-31 2016-10-31 2016-10-31
2016-10-27 2016-10-31 2016-10-31 2016-10-31
2016-10-27 2016-11-10 2016-11-10 2016-11-10
2016-10-31 2016-11-10 2016-11-10 2016-11-10
2016-10-31 2016-11-10 2016-11-10 2016-11-10
2016-11-01 2016-11-10 2016-11-10 2016-11-10

2016-11-01 2016-11-10 2016-11-10 2016-11-10
2016-11-01 2016-11-10 2016-11-10 2016-11-10
2016-11-01 2016-11-10 2016-11-10 2016-11-10
2016-11-02 2016-11-10 2016-11-10 2016-11-10
2016-11-08 2016-11-10 2016-11-10 2016-11-10
2016-12-04 2016-12-06 2016-12-06 2016-12-06
2016-12-12
2016-10-01 2016-10-04 2016-10-04 2016-10-04
2016-10-01 2016-11-21 2016-10-05 2016-11-21 2016-10-05
2016-10-01 2016-10-04 2016-10-04 2016-10-04
2016-10-01 2016-11-21 2016-10-05 2016-11-21 2016-10-05
2016-10-01 2016-10-04 2016-10-04 2016-10-04

2016-10-01 2016-10-05 2016-10-06 2016-10-10 2016-10-05
2016-10-01 2016-10-04 2016-10-04 2016-10-04
2016-10-01 2016-11-21 2016-10-05 2016-11-21 2016-10-05
2016-10-01 2016-10-05 2016-10-05 2016-10-05
2016-10-01 2016-10-05 2016-10-17 2016-11-23 2016-11-21 2016-10-05
2016-10-01 2016-10-04 2016-10-04 2016-10-04
2016-10-02 2016-11-21 2016-10-05 2016-11-21 2016-10-05
2016-10-01 2016-10-05 2016-10-05 2016-10-05

2016-10-06 2016-10-10 2016-10-27 2016-10-10 2016-10-10
2016-10-01 2016-10-04 2016-10-04 2016-10-04
2016-10-06 2016-10-10 2016-10-10 2016-10-10
2016-10-02 2016-10-10 2016-10-05 2016-10-10 2016-10-05
2016-10-06 2016-10-10 2016-10-10 2016-10-10
2016-10-02 2016-10-05 2016-10-05 2016-10-05
2016-10-06 2016-10-10 2016-10-10 2016-10-10
2016-10-02 2016-10-05 2016-10-05 2016-10-05
2016-10-17 2016-10-19 2016-10-19 2016-10-19
2016-10-02 2016-10-05 2016-10-05 2016-10-05
2016-10-17 2016-10-26 2016-10-19 2016-10-26 2016-10-19
2016-10-02 2016-10-05 2016-10-05 2016-10-05

2016-10-23 2016-10-25 2016-10-25
2016-10-02 2016-10-05 2016-10-05 2016-10-05
2016-10-26 2016-11-10 2016-11-10 2016-11-10
2016-10-02 2016-10-05 2016-10-05 2016-10-05
2016-10-31 2016-11-01 2016-11-01
2016-10-02 2016-10-05 2016-10-05 2016-10-05
2016-10-31 2016-11-10 2016-11-10 2016-11-10
2016-10-03 2016-10-05 2016-10-05 2016-10-05
2016-11-10
2016-10-04 2016-10-09 2016-10-09 2016-10-09
2016-11-10
2016-10-04 2016-10-17 2016-10-17
2016-11-13
2016-10-04 2016-10-17 2016-10-17 2016-10-17
2016-11-13
2016-10-10 2016-10-13 2016-10-13 2016-10-13
2016-11-13
2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20
2016-11-13
2016-10-19 2016-11-21 2016-10-31 2016-11-21 2016-10-31

2016-11-13
2016-10-19 2016-10-31 2016-10-31 2016-10-31
2016-11-13
2016-10-19 2016-10-31 2016-10-31 2016-10-31
2016-11-14
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-14
2016-10-20 2016-10-25 2016-10-26 2016-10-25 2016-10-25
2016-11-16
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-17
2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-17
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-17
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-22
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-22
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-22
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-22
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-22
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-22
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-11-22
2016-10-20 2016-10-24 2016-10-24

2016-11-22
2016-10-20 2016-10-24 2016-10-24 2016-10-24
2016-11-23
2016-10-20 2016-10-24 2016-10-24 2016-10-24
2016-11-23
2016-10-20 2016-10-24 2016-10-24 2016-10-24
2016-11-23
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-11-23
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-11-24
2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-11-24
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-11-24
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-11-24
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-12-12
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-12-18
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-10-22 2016-10-24 2016-10-24
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-10-22 2016-10-24 2016-10-24 2016-10-24
2016-10-22 2016-10-25 2016-10-25 2016-10-25

2016-10-25 2016-10-31 2016-10-31
2016-10-26 2016-11-10 2016-11-10 2016-11-10
2016-10-30 2016-11-01 2016-11-01
2016-10-30 2016-11-01 2016-11-01 2016-11-01
2016-10-31 2016-11-10 2016-11-10 2016-11-10
2016-10-31 2016-11-10 2016-11-10 2016-11-10
2016-11-02 2016-11-10 2016-11-10 2016-11-10
2016-11-03 2016-11-10 2016-11-10 2016-11-10
2016-11-15
2016-11-16 2016-11-17 2016-11-17
2016-11-26
2016-12-07 2016-12-28 2016-12-28
2016-12-15 2016-12-18 2016-12-18 2016-12-18
2016-12-18
2016-10-10 2016-10-17 2016-10-17 2016-10-17
2016-10-18 2016-10-19 2016-10-19 2016-10-19
2016-11-06 2016-11-15 2016-11-15 2016-11-15
2016-10-13 2016-10-16 2016-10-16

2016-10-13 2016-10-17 2016-10-17 2016-10-17
2016-10-13 2016-10-16 2016-10-16
2016-10-30 2016-10-30 2016-10-30
2016-10-30 2016-11-10 2016-11-10 2016-11-10
2016-10-30 2016-11-01 2016-11-01 2016-11-01
2016-10-04 2016-10-09 2016-10-09 2016-10-09
2016-10-03 2016-10-05 2016-10-05 2016-10-05
2016-10-04 2016-10-17 2016-10-17 2016-10-17

2016-10-03 2016-10-10 2016-10-20 2016-10-10
2016-10-04 2016-10-09 2016-10-09 2016-10-09
2016-10-20 2016-10-25 2016-10-25 2016-10-25
2016-10-04 2016-10-17 2016-10-17 2016-10-17
2016-10-24 2016-10-30 2016-10-30 2016-10-30
2016-10-16 2016-10-19 2016-10-19
2016-10-04 2016-10-09 2016-10-09 2016-10-09
2016-10-30 2016-11-10 2016-11-10 2016-11-10
2016-10-29 2016-11-01 2016-11-01 2016-11-01

2016-10-04 2016-10-09 2016-10-09 2016-10-09
2016-11-29
2016-11-22
2016-10-04 2016-10-09 2016-10-09 2016-10-09
2016-10-04 2016-10-17 2016-10-17 2016-10-17
2016-11-22
2016-10-04 2016-10-09 2016-10-09 2016-10-09
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-11-24
2016-10-11 2016-10-19 2016-10-19 2016-10-19

2016-10-30 2016-11-10 2016-11-10 2016-11-10
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-12-04
2016-10-11 2016-10-19 2016-10-19
2016-10-30 2016-11-10 2016-11-10 2016-11-10
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-12-18
2016-10-15 2016-10-17 2016-10-17
2016-11-01 2016-11-10 2016-11-10 2016-11-10
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-10-15 2016-10-17 2016-10-17 2016-10-17

2016-11-03 2016-11-10 2016-11-10 2016-11-10
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-10-15 2016-10-17 2016-10-17 2016-10-17
2016-11-06 2016-11-10 2016-11-10 2016-11-10
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-11-07 2016-11-10 2016-11-10 2016-11-10
2016-11-06 2016-11-10 2016-11-10 2016-11-10
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-11-15
2016-11-07 2016-11-10 2016-11-10 2016-11-10
2016-10-18 2016-10-19 2016-10-19
2016-11-19
2016-11-07 2016-11-10 2016-11-10 2016-11-10
2016-10-27 2016-10-30 2016-10-30
2016-11-26
2016-11-07 2016-11-10 2016-11-10 2016-11-10
2016-12-04
2016-11-07 2016-11-10 2016-11-10 2016-11-10
2016-11-08 2016-11-10 2016-11-10 2016-11-10

2016-11-09
2016-11-13
2016-11-14
2016-11-19
2016-11-22
2016-11-23
2016-10-05 2016-10-10 2016-10-10 2016-10-10
2016-11-24
2016-10-05 2016-10-10 2016-10-10 2016-10-10 2016-10-10
2016-11-27
2016-10-09 2016-10-26 2016-10-17 2016-10-26 2016-10-17
2016-11-27
2016-10-09 2016-11-01 2016-10-23 2016-10-17

2016-11-28
2016-10-09 2016-10-17 2016-10-17 2016-10-17
2016-12-04
2016-10-13 2016-10-17 2016-10-17
2016-12-08
2016-10-13 2016-10-17 2016-10-17 2016-10-17
2016-12-10
2016-10-13 2016-10-17 2016-10-17 2016-10-17
2016-12-18
2016-10-13 2016-10-17 2016-10-23 2016-10-17 2016-10-17
2016-12-20
2016-10-13 2016-10-17 2016-10-17
2016-12-21
2016-10-13 2016-10-17 2016-10-17
2016-12-21
2016-10-19 2016-10-31 2016-10-31 2016-10-31
2016-10-20 2016-10-31 2016-10-31
2016-10-24 2016-10-30 2016-10-30
2016-10-26 2016-11-10 2016-11-10 2016-11-10
2016-11-02 2016-11-10 2016-11-10 2016-11-10
2016-11-03 2016-11-10 2016-11-10 2016-11-10
2016-11-23
2016-11-27
2016-12-01
2016-12-05
2016-12-05
Duration Of
Status User MSISDN A Party MSISDN B Party MSISDN Complain Type of Complain
Work In 0 Year(s) 0 Month(s)

Progress 1911610912 1986669109 1712573180 15 Day(s) Power Outage
0 Year(s) 0 Month(s)
Processed 1911610912 1915234943 1715235223 3 Day(s) SMS Failed
Processed 1911610912 1915568091 1710123411 7 Day(s) 3G Issues

Bad Voice
Quality;Network Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Processed 1911610912 1911938333 1949272833 4 Day(s) Tries
0 Year(s) 0 Month(s) Bad Voice

Processed 1911610912 1915393306 1778532223 15 Day(s) Quality;Multiple Tries
Bad Voice
0 Year(s) 0 Month(s) Quality;Multiple
Processed 1911610912 1915055960 1730170395 7 Day(s) Tries;SMS Failed
0 Year(s) 0 Month(s) Call Drop;Network

Processed 1911610912 1916794428 1760804768 15 Day(s) Bar Fluctuation

Progress 1911610912 1911936536 1778531854 4 Day(s) Silent Call
Call Drop;Poor Indoor

0 Year(s) 0 Month(s) Coverage;Network
Bad Voice Quality;Call

Drop;Poor Indoor
Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;Low
Processed 1924400139 1924600819 0 14 Day(s) Signal;3G Issues
Processed 1911610912 1921489735 1821489735 1 Day(s) No Coverage
0 Year(s) 0 Month(s) Bad Voice

Processed 1911610912 1911936536 1820639590 15 Day(s) Quality;Silent Call

Network Bar
0 Year(s) 0 Month(s) Fluctuation;SMS
Processed 1911610912 1913246656 1719410547 1 Day(s) Failed
Processed 1911610912 1915304079 1828686854 1 Day(s) Power Outage
0 Year(s) 0 Month(s) SMS Failed;Power

Processed 1911610912 1945607907 1952822922 15 Day(s) Outage
Escalated 1911610912 1911410447 1911610912 0 Day(s) 3G Issues

Drop;Poor Indoor
Coverage;Cross
Talk;Low
0 Year(s) 0 Month(s) Signal;ITopUp ;SMS
Processed 1962424237 1915199283 0 15 Day(s) Failed;3G Issues

Drop;Poor Indoor
0 Year(s) 1 Month(s) Coverage;SMS
0 Year(s) 0 Month(s) Cross Talk;Low

Processed 1916100500 1911839746 0 12 Day(s) Signal;Multiple Tries

Drop;Poor Indoor
Coverage;Network
0 Year(s) 1 Month(s) Bar Fluctuation;SMS
Bad Voice
0 Year(s) 0 Month(s) Quality;Cross
Processed 1916100500 1915315537 0 14 Day(s) Talk;Multiple Tries
Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
0 Year(s) 1 Month(s) Fluctuation;GPRS;ITop
Processed 1962424237 1948586443 0 0 Day(s) Up ;SMS Failed
Call Drop;Network
Processed 1916100500 1948796118 0 7 Day(s) Signal

Drop;Poor Indoor
Coverage;Cross
0 Year(s) 0 Month(s) Talk;SMS Failed;3G
Processed 1962424237 1916803780 0 15 Day(s) Issues
0 Year(s) 2 Month(s) Call Drop;Poor Indoor

Processed 1916100500 1988488525 0 10 Day(s) Coverage;Low Signal

Drop;Poor Indoor
Coverage;Network
Bar
Fluctuation;GPRS;Low
0 Year(s) 1 Month(s) Signal;SMS Failed;3G
Re-escalate 1962424237 1971855856 0 0 Day(s) Issues
Call Drop;Network
0 Year(s) 0 Month(s) Bar Fluctuation;Silent
Processed 1916100500 1914716967 0 17 Day(s) Call
Poor Indoor
0 Year(s) 0 Month(s) Coverage;Multiple
Processed 1916100500 1915267707 0 12 Day(s) Tries;Silent Call
Poor Indoor
Coverage;Network
Re-escalate 1962424237 1912414600 1910501122 0 Day(s) Failed;3G Issues

0 Year(s) 0 Month(s) Coverage;Low
Bad Voice
Quality;Poor Indoor
Coverage;Network
0 Year(s) 2 Month(s) Bar Fluctuation;3G
Bad Voice
0 Year(s) 0 Month(s) Quality;Cross

Drop;Poor Indoor
0 Year(s) 2 Month(s) Coverage;SMS
0 Year(s) 0 Month(s) Poor Indoor

Processed 1916100500 1913889351 0 14 Day(s) Coverage;Low Signal

Drop;Poor Indoor
Coverage;Network

0 Year(s) 0 Month(s) Drop;Poor Indoor
Processed 1916100500 1937619924 0 10 Day(s) Coverage
Bad Voice
Quality;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 10 Signal;Multiple
Processed 1914444761 1913360630 1723986808 Month(s) 0 Day(s) Tries;Silent Call
Poor Indoor
0 Year(s) 3 Month(s) Bad Voice Quality;3G

Bad Voice
0 Year(s) 0 Month(s) Quality;Multiple
Further
Info 0 Year(s) 1 Month(s)
Required 1914451155 1951454759 1951454790 0 Day(s) Poor Indoor Coverage
Cross Talk;Network

Drop;Poor Indoor
Coverage;Cross
0 Year(s) 0 Month(s) Talk;Network Bar
Processed 1962424237 1965409730 0 0 Day(s) Fluctuation;3G Issues
Poor Indoor
0 Year(s) 0 Month(s) Coverage;Cross

Drop;Poor Indoor
Further Coverage;Network
Info 0 Year(s) 3 Month(s) Bar Fluctuation;3G
Required 1926662693 1976537470 1993337042 0 Day(s) Issues
Bad Voice
Quality;Network Bar
Processed 1911310891 1993337041 1914444718 3 Day(s) SMS Failed;3G Issues
0 Year(s) 0 Month(s) Bad Voice Quality;Call

Processed 1916100500 1912925785 0 10 Day(s) Drop;Multiple Tries

Coverage;Network
Escalated 1962424284 1910327563 1919607296 0 Day(s) Issues
Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp
;Multiple Tries;SMS
0 Year(s) 1 Month(s) Failed;3G
Processed 1911310488 1913056454 1913665858 0 Day(s) Issues;Power Outage
Network Bar
0 Year(s) 1 Month(s) Fluctuation;ITopUp
Escalated 1962424284 1986600318 1980944962 0 Day(s) ;SMS Failed
Further
Info 0 Year(s) 1 Month(s)
Required 1911310488 1912694152 1913665858 0 Day(s) 3G Issues
Escalated 1962424284 1937755755 1917755755 0 Day(s) Coverage;3G Issues
No Coverage;Poor
Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 1 Month(s) Signal;Multiple
Processed 1911310488 1915270978 1913665885 0 Day(s) Tries;3G Issues
Network Bar
0 Year(s) 0 Month(s) Fluctuation;GPRS;Low
0 Year(s) 5 Month(s) No Coverage;Power

Escalated 1962424284 1915287035 1962424284 0 Day(s) Outage
Bad Voice
Quality;Network Bar
0 Year(s) 2 Month(s) Fluctuation;Low
Escalated 1962424284 1915313797 1971156628 0 Day(s) Signal;Multiple Tries
Network Bar
Fluctuation;ITopUp ;
0 Year(s) 0 Month(s) Multiple Tries;SMS
Escalated 1962424284 1915297121 0 15 Day(s) Failed
Network Bar
Bad Voice
Quality;Network Bar
Processed 1916100500 1911832803 0 10 Day(s) Tries;Power Outage
Escalated 0 1982555204 1942079281 0 Day(s) GPRS;3G Issues
Poor Indoor
0 Year(s) 0 Month(s) Coverage;Multiple


0 Year(s) 1 Month(s) Drop;ITopUp
Re-escalate 1911310488 1915129248 1778451451 0 Day(s) ;Multiple Tries
Bad Voice
Quality;Poor Indoor
Escalated 1962424284 1911288566 1918597440 0 Day(s) Bar Fluctuation;GPRS
Poor Indoor
Coverage;Network
Network Bar
0 Year(s) 6 Month(s) GPRS;Low Signal;3G
0 Year(s) 0 Month(s) Call Drop;Multiple

No Coverage;Call
Drop;Network Bar
0 Year(s) 3 Month(s) Fluctuation;Power
0 Year(s) 0 Month(s) Call Drop;Multiple

No Coverage;Network
Escalated 0 1947450304 1911645845 0 Day(s) Signal
Processed 1916100500 1969177762 0 14 Day(s) Call Drop;SMS Failed

Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 1 Month(s) ;Multiple Tries;SMS
Escalated 1962424237 1915292671 0 0 Day(s) Failed;3G Issues
Network Bar

Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 0 Month(s) Cross Talk;SMS

Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
Poor Indoor
Coverage;Network

Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 2 Month(s) Signal;SMS Failed;3G
0 Year(s) 0 Month(s) Call Drop;Cross

Processed 1916100500 1937619990 0 19 Day(s) Talk;SMS Failed

Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Call Drop;Network
Bar

Coverage;Network

Drop;Poor Indoor
0 Year(s) 1 Month(s) Coverage;Low
Escalated 1962424237 1995181920 0 0 Day(s) Signal;3G Issues
Bad Voice
Quality;Network Bar
Fluctuation;Low
Signal;Multiple
0 Year(s) 1 Month(s) Tries;SMS Failed;3G
Bad Voice
Quality;Poor Indoor
Coverage;Network
Escalated 1962424237 1929038318 0 0 Day(s) Signal;3G Issues

Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp

Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
Bad Voice
Quality;Poor Indoor
0 Year(s) 1 Month(s) Coverage;Cross
Escalated 1962424237 1985999922 0 0 Day(s) Talk;3G Issues
Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp

Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Call Drop;Low
Bad Voice
Quality;Poor Indoor
Coverage;Network

0 Year(s) 1 Month(s) ITopUp ;Multiple

Further Bad Voice Quality;Call
Info 0 Year(s) 0 Month(s) Drop;ITopUp
Required 1911310488 1915129093 1911310488 7 Day(s) ;Multiple Tries

Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;3G
Further Network Bar

Info 0 Year(s) 5 Month(s) Fluctuation;Multiple
Required 1911310891 1934449670 1993314250 0 Day(s) Tries;3G Issues
Network Bar
1 Year(s) 0 Month(s) Fluctuation;Silent
Processed 1911310891 1974142600 1991178800 0 Day(s) Call;3G Issues

0 Year(s) 0 Month(s) Drop;Low Signal;3G

0 Year(s) 0 Month(s) Drop;Low Signal;3G
Network Bar
Processed 1911310488 1915308396 0 0 Day(s) Signal;Power Outage

Drop;Poor Indoor
Coverage;Network

Drop;Poor Indoor
Coverage;Network
Bar
Escalated 1911310891 1917491539 1829100009 0 Day(s) Tries;3G Issues
Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Signal;Multiple
Further Tries;SMS
Info 0 Year(s) 1 Month(s) Failed;Silent Call;3G
Escalated 1926662910 1986220220 0 10 Day(s) Poor Indoor Coverage
No Coverage;Bad
Further Voice Quality;Call
Info 0 Year(s) 1 Month(s) Drop;Network Bar
Required 1911310891 1937400934 1914444718 0 Day(s) Fluctuation
Processed 1926662463 1992076412 0 0 Day(s) GPRS;3G Issues
Poor Indoor
Escalated 1962400919 1914252657 0 0 Day(s) Bar Fluctuation

Closed 1926662700 1986677376 0 2 Day(s) Failed;3G Issues
Further
Info
Required
From Geo 0 Year(s) 0 Month(s) Multiple Tries;SMS
MKT 1926662700 1937602506 0 16 Day(s) Failed
Poor Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 0 Month(s) Signal;Multiple

Poor Indoor
Coverage;Network
Bar
0 Year(s) 1 Month(s) Fluctuation;ITopUp ;
Processed 1916100991 1952824566 1962414520 0 Day(s) Multiple Tries

Further Bad Voice

Info 0 Year(s) 5 Month(s) Quality;Multiple
Required 1911310891 1934449666 1926662402 0 Day(s) Tries;3G Issues

Drop;Poor Indoor
Coverage;Network
No Coverage;Poor
0 Year(s) 2 Month(s) Indoor
Processed 1962401360 1992028650 0 0 Day(s) Coverage;Silent Call
No Coverage;Call
0 Year(s) 3 Month(s) Drop;GPRS;Power
Closed 1926662700 1919142848 0 2 Day(s) Failed
Processed 0 1918965157 1973823465 15 Day(s) GPRS
Re-escalate 1926662700 1912237691 0 30 Day(s) 3G Issues
Processed 0 1937760242 1979990360 0 Day(s) GPRS
Processed 1926662700 1926662700 0 15 Day(s) Call Drop;3G Issues
No
0 Year(s) 0 Month(s) Coverage;GPRS;Power

No Coverage;SMS
Work In 0 Year(s) 5 Month(s) Failed;3G
Progress 1962424259 1929365457 0 0 Day(s) Issues;Power Outage
No
Processed 1926662700 1915238202 0 19 Day(s) ITopUp ;SMS Failed

Coverage;Network
Closed 1924400139 1924608905 0 15 Day(s) Signal
No

No Coverage;Bad
Voice Quality;Call
Drop;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 0 Month(s) No Coverage;Call

Processed 0 1918965159 1916075712 15 Day(s) Drop;GPRS
Bad Voice
Quality;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;Multiple
Tries;SMS
0 Year(s) 1 Month(s) Failed;Silent Call;3G
No Coverage;Low
Signal;ITopUp
No Coverage;Call
0 Year(s) 0 Month(s) Drop;GPRS;Power

Drop;Poor Indoor
Coverage;Multiple
0 Year(s) 6 Month(s) Tries;3G Issues;Power
Network Bar

Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp ;SMS
Closed 1916100990 1994458090 0 0 Day(s) Issues
0 Year(s) 2 Month(s) No Coverage;3G
No Coverage;Bad
Voice Quality;Call
Drop;Multiple
0 Year(s) 6 Month(s) Tries;Silent Call;Power
Poor Indoor
Coverage;Network
Work In 0 Year(s) 0 Month(s) Network Bar

Progress 1916100990 1916100990 0 2 Day(s) Fluctuation;3G Issues
No Coverage;Low
0 Year(s) 2 Month(s) Signal;3G
Cross Talk;Multiple
0 Year(s) 3 Month(s) Tries;Silent Call;3G
Escalated 1926662574 1921724791 1917392796 0 Day(s) Poor Indoor Coverage
Call Drop;Network
Bar Fluctuation;Low
Signal;ITopUp
;Multiple Tries;SMS
Work In 0 Year(s) 1 Month(s) Failed;3G
Progress 1916100990 1915241277 0 15 Day(s) Issues;Power Outage
0 Year(s) 1 Month(s) No Coverage;GPRS;3G


Coverage;Multiple
Tries;SMS
No
Coverage;ITopUp
Closed 1916100990 1969181860 0 1 Day(s) Failed

Drop;Poor Indoor
Coverage;Cross
Talk;Low
Signal;Multiple
1 Year(s) 9 Month(s) Tries;Silent Call;3G

Drop;Poor Indoor
Coverage;Low
Signal;ITopUp

Low Signal;Multiple
Tries;SMS
Low Signal;ITopUp
No Coverage;Low
Low Signal;ITopUp
;SMS Failed;Silent
0 Year(s) 0 Month(s) Call;3G Issues;Power
No
Coverage;ITopUp

Coverage;Network
Bar
Further Signal;Multiple
Info 0 Year(s) 10 Tries;Silent Call;3G
Required 1962400850 1962400850 1969600501 Month(s) 0 Day(s) Issues
Low Signal;ITopUp
No Coverage;Low
No Coverage;Poor
Indoor
Coverage;Network
Work In 0 Year(s) 4 Month(s) Bar Fluctuation;Low
Progress 1924400585 1972340034 0 0 Day(s) Signal;Power Outage

Drop;Poor Indoor
Coverage;Network
Bar
No Coverage;Low

Escalated 0 1952508506 0 7 Day(s) Issues;Power Outage
No Coverage;Low

Coverage;Network
Bar
0 Year(s) 1 Month(s) Fluctuation;GPRS;Low






Drop;Poor Indoor
Coverage;Network

Re-escalate 1962401172 1962401172 0 5 Day(s) 3G Issues
No Coverage;Network
No Coverage;Call
Drop;Network Bar
0 Year(s) 1 Month(s) Fluctuation;3G
Poor Indoor
Further Coverage;Multiple
Info 0 Year(s) 2 Month(s) Tries;SMS Failed;3G
Bad Voice
Quality;Poor Indoor
Coverage;Network
Bar
Fluctuation;Multiple
0 Year(s) 0 Month(s) Tries;SMS Failed;3G

Drop;Poor Indoor
Coverage;Network
Bar
Closed 1962401172 1915266781 0 3 Day(s) Tries;3G Issues


Drop;Poor Indoor
Coverage;Network
Bar
Processed 1962401172 1969157272 0 4 Day(s) Tries;3G Issues
No Coverage;Network

Drop;Poor Indoor
Coverage;Network
Bar

0 Year(s) 0 Month(s) Drop;Network Bar
Re-escalate 1962401172 1969111467 0 4 Day(s) Fluctuation;3G Issues

Drop;Poor Indoor
Coverage;Network
Bar
Work In 0 Year(s) 0 Month(s) Multiple Tries;SMS
Progress 1962401172 1914548090 0 7 Day(s) Failed;3G Issues


Work In 0 Year(s) 0 Month(s) Drop;Network Bar
Progress 1962401172 1915289197 0 7 Day(s) Fluctuation;3G Issues


Processed 1962401172 1915310885 0 3 Day(s) Coverage;3G Issues

Drop;Poor Indoor
Further Coverage;Network
Info 0 Year(s) 0 Month(s) Bar Fluctuation;3G
No Coverage;Bad
Voice Quality;Call
Drop;Network Bar
Further Multiple Tries;SMS
Info 0 Year(s) 0 Month(s) Failed;3G
Required 1962401172 1915311431 0 15 Day(s) Issues;Power Outage
Poor Indoor
0 Year(s) 1 Month(s) Network Bar

Processed 1962401130 1962401130 0 0 Day(s) Fluctuation;3G Issues
Network Bar
Call
Drop;GPRS;Multiple
0 Year(s) 0 Month(s) Tries;SMS
Escalated 1962401172 1954767185 0 5 Day(s) Failed;Silent Call
Drop;Poor Indoor
Coverage;Network
Bar
Signal;ITopUp

Drop;Poor Indoor
Coverage;Network
Bar
0 Year(s) 0 Month(s) Fluctuation;GPRS;3G

Drop;Poor Indoor
Coverage;Network
Bar
0 Year(s) 0 Month(s) Fluctuation;GPRS;3G
District Thana Union Address
Harinakund Harinakund Area:Joradah;Union:Joradah;Th:Horinakund

Jhenaidaha a a u
Jhenaidaha Area: Venna Tola; Jhenaidah

Jhenaidaha Sadar Halidhani sadar;Dt:Jhenaidah
Area:Khalishpur
Bazar;Union:SBK:Th:Moheshpur:Dt:Jhenaid
Jhenaidaha Maheshpur Fatehpur ah
Area:Garagonj
Bazar:Union:Dudshor:Th:Soilkupa;Dt:Jhenai
Jhenaidaha Shailkupa Dudhsar dah
Kaliganj Area:Damodarpur
Jhenaidaha Jhn. Kola Bazar;Union:Kola;Th:Kaligonj;Dt:Jhenaidah
Area:Charatola
Harinakund Bazar;Union:Kapashati;Th:Horinakundu:Dt:J
Jhenaidaha a Kapashati henaidah
Area:Joradah
Harinakund Harinakund Bazar;Union:Vaina;Th:Horinakundu;Dt:Jhen
Jhenaidaha a a aidah
Jhenaidaha Area:Chuada Bus stand,Mujib

Jhenaidaha Sadar Paglakanai Chattar,Jhenaidah sadar,Jhenaidah
Jhenaidaha Tarek More,Chaklapara,Jhenaidah

Jhenaidaha Sadar Paglakanai sadar,Jhenaidah
Are:Kachua
Bazar;Union:kacherkol:Th:Soilkupa;Dt:Jhen
Jhenaidaha Shailkupa Kancherkol aidah
Area:Talshar
Kotchandp Bazar;Union:Kushno;Th:Kotchadpur;Dt:Jhe
Jhenaidaha ur Kushna naidah
Area:Paschim
puronderpur:Union:Fatehpur:Th:Moheshpu
Jhenaidaha -1 -2 r;DtJhenaidah
Area:Vatoi
Bazar;Union:Dudshor;Th:Soilkupa;Dt:Jenaid
Jhenaidaha Shailkupa Dudhsar ah
Area:Soshtar
Bazar;Union:Natima:Th:Moheshpur:Dt:Jhe
Jhenaidaha Maheshpur Natima naidah
Area:Pannatola
Jhenaidaha Bazar:Union:Moharajpur:Th:Jhenaidah
Jhenaidaha Sadar Moharajpur sadar:Dt:Jhenaidah
Jhenaidaha Area:Shohortoli shorok; Jhenaidah

Jhenaidaha Sadar Paglakanai sadar;Jhenaidah
Area:Samonta
Bazar:Union:Kazirber;Th:Moheshpur;Dt:Jhe
Jhenaidaha Maheshpur Kazirber naidah
Kaliganj Area:Kola
Jhenaidaha Jhn. Kola Bazar:Union:Kla:Th:Kaligonj;Dt:Jhenaidah
Area:Shamkur Kolony
para:Union:shamkur:Th:Moheshpur:Dt:Jhe
Jhenaidaha Maheshpur Shyamkur naidah
Area:Vaina school
Harinakund Harinakund para;Union:Vaina;THornakundu:Dt:Jhenaid
Jhenaidaha a a ah
Area:Dattanagor:Bazar,Moheshpur
Jhenaidaha Maheshpur Swaruppur Jhenaidah.BTS code:khu X1036
Area:Damodarpur
Chourasta;Union:Kola;Th:Kaligonj;Dt:Jhenai
Jhenaidaha -1 -2 dah
Jhenaidaha Area:3 no panir tenki more,Adarshapara,

Jhenaidaha Sadar Paglakanai Jhenaidah sadar,Jhenaidah
Area:Chandipur
Jhenaidaha Bazar;Union:Ganna:Th:Jhenaidah
Jhenaidaha Sadar Ganna sadar:Dt:Jhenaidah
Area:Zinna nagor
Bazar:Union:Kazirber:Th:Moheshpur:Dt:Jhe
Area:Paglakanai shorok,Jhenaidah;BTS
Code;KHU_X0268
Jhenaidaha -1 -2
Area:Baliadanga
Kaliganj Trilochanpu Bazar:Union:Tilochadpur:Th:Kaligonj;Dt:Jhe
Jhenaidaha Jhn. r naidah
Jhenaidaha Area:Paira chattar,Jhenaidah
Jhenaidaha Sadar Paglakanai sadar,Jhemaidah
Area:Ganna
Jhenaidaha Bazar:Union:Ganna:Th:Jhenaidah
Jhenaidaha Sadar Ganna sadar;Dt:Jhenaidah
Area:SAmonta
Bazar:Union:Kazirber:Th:Moheshpur;Dt:Jhe
Area:Valki;
Union:Kapasati:Th:Horinakundu:Dt:Jhenaid
Harinakund ah ;BTS Code:KHU_G1077;
Jhenaidaha a Kapashati Lat:23.597745;Long:89.07
Jhenaidaha Joardar Vabon, Mordarn mor, Woman Digri

Jhenaidaha Sadar Saganna College road, Jhenaidah sadar, Jhenaidah.
Area:paka
Jhenaidaha Bazar;Union:Furshondi:Th:Thenaidah
Jhenaidaha Sadar Fursandi sadar;Dt:Jhenaidah BTS:KHUx0116
Area:Talshar
Bazar:Union:Kushno:Th:Kotchadpur;Dt:Jhe
Jhenaidaha -1 -2 naidah;BTS KHU G1093
Area:Samonta
Bazar;Union:Kazirber;Th:Moheshpur;Dt:Jhe
Kaliganj Area:Barobazr:Union:Barobazar:Th:Kaligonj
Jhenaidaha Jhn. Bara Bazar :Dt:Jhenaidah
Area:Sitaly
Bazar:Union:Bagura:Th:Soilkupa:Dt:Jhenaid
Jhenaidaha Shailkupa Bagura ah
ARea:Polianpur;Union:Kazirber;Th:Mohesh
Jhenaidaha Maheshpur Kazirber pur:Dt:Jhenaidah
Area:Voiroba
Bazar;Union:Bashbaria;Th:Moheshpur:Dt:J
Jhenaidaha Maheshpur Banshbaria henaidah
Kaliganj Area:Kola
Jhenaidaha Jhn. Kola Bazar:Union:Kola:Th:Kaligonj:Dt:Jhenaidah
Area:Joradah
Harinakund Harinakund Bazar:Union:Vaina;Th:Horinakundu;Dt:Jhen
Jhenaidaha a a aidah
Area: College stand,Moheshpur,Moheshpur

Jhenaidaha Maheshpur Fatehpur sadar,Jhenaidah;BTS KHU0067
Area:Gazir
Jhenaidaha -1 -2 Bazar;Union:Kola:Th:Kaligonj;Dt:Jhenaidah
ARea:Paira Chattar,Jhenaidah
Jhenaidaha -1 -2 Metro,Jhenaidah
Area:Chandipur Bazae:
Jhenaidaha union:modhuhati:Th:Jhenaidah
Jhenaidaha Sadar Halidhani sadar;Dt:Jhenaidah.BTS:KHU-1238.
Area:Paira Chattar,Jhenaidah
Jhenaidaha sadar,Jhenaidah.Code:KHU_X0024
Jhenaidaha Sadar Paglakanai
Danismiter Bazar, Damodar, Phultola,

Damodarpu Khulna
Khulna Phultala r
Boyra Daspara,Khalispur, khulna

Khulna Khalishpur
KHU0984
Jessore Sharsha Goga Rudropur Bazar
Bokultolar more,Boyra,khalispur,khulna
Khulna Khalishpur
Jhikargachh
Jessore a Bankra Bankra Cowrasta
Katakhal,Shoratola,Rangpur,Dumuriya,Khul
na
Khulna Dumuria Rangpur
Jhikargachh KHU1302
Jessore a Panisara
27, Bagmara Main Road, Khulna Kotwali,

Khulna
Khulna Kotwali Khl.
Jhikargachh Balla BazarKHU1302

Jessore a Bankra
Vill: Star 1 No Gate, Chondonimahal, Union:

4 no. Shenhati, Thana: Dighalia, Dist:
Khulna
Khulna Dighalia Senhati
KHU1180
Jessore Sharsha Kayba
H# 29/1, Zobed Ali Lane, Shaikhpara Main

Khulna Sonadanga road, Sonadanga, Khulna.
Sonaton Kathy
Jessore Sharsha Bagachra
Khulna -1 -2 Moylapota Mor, Sadar, Khulna
Jhikargachh
Jessore a Nibaskhola Sreeramkthi
Chanmari Bazar, Shipyard, Khulna

Khulna Kotwali Khl.
Goga Bazar
Jessore Sharsha Goga
Gagan Babu Road, khulna

Khulna Kotwali Khl.
Panch Vulot Mor

Jessore Sharsha Goga
Municipal Trank Road, Tootpara, Khulna

Khulna Kotwali Khl.
MAGURKHALE
Jessore Keshabpur Gaurighona
Vill-Tolna, Dakkhinpara, (beside Tolan Govt

Primary School), Union- Dhamalia, Thana-
Khulna Dumuria Dhamalia Dumuria, Dist-Kh
VANDARKHOLA
H-62, AR complex, karim nagar more,

Khulna Sonadanga sonadanga, khulna
DOURMOTIA BAZAR
Jessore Keshabpur Trimohini
House# 148, Road No#10, Sonadanga R/A,
Khulna Sonadanga Khulna
NATUNMULGRAM
Nachunia Bazar, Terokhada khulna.

Khulna Terokhada Sachiadah
Jessore VAKUTIA KOLONI MORE SADAR JESSORE

Jessore Sadar Diara
Khulna Kotwali Khl. Tutpara Boro Khalpar, Mollapara, Khulna
Jhikargachh KAYEMKOLA MORE

Jessore a Magura
Khulna Kotwali Khl. Banglalink Sale & Care Centre,3rd floor.
Manirampu
Jessore r Khanpur Mokomtola Bazar
Khulna Batiaghata Jalma Tetultola bazaar, Batiaghata

Jessore Bagherpara Basuari Rustampur Bazar, Bagharpara, jessore.
Khulna Batiaghata Jalma Putimari Bazar, Batiaghata
Jessore BDR School Road, Jhumjhumpur, Sadar,

Jessore Sadar Kashimpur Jessore
Anarbag, 47 municipal tang road, Khulna
Khulna Kotwali Khl. Sadar
Jessore Bablatola Mor, Jhumjhumpur, Sadar,

Jessore Sadar Chanchra Jessore
Daulatpur
Khulna Khl. BL college campus, daulatpur, khulna
Benapole Branch
607 Benapole, Local Bus Stand, Benapole,
Jessore
Jessore Sharsha Sharsha
Site #KHU1337 Sachibunia

Khulna Batiaghata Jalma Bazar,Batiaghata,Khulna
Jessore
Jessore Sadar Arabpur 125,Rail Road Jessore
Site ID# KHU1331

Address: Maniktola Bazar, Paikgacha,
Khulna Paikgachha Kapilmuni Khulna
Manirampu
Jessore r Jhanpa BTS Code:KHU_U0467
Site ID# KHU1130
Gangaramp Address: Sukhdhara Bazar, thana :
Khulna Batiaghata ur Batiaghata,district : Khulna
Jessore Sharsha Nabharan KHU_X0899
Site ID# KHU0030

Address: Achinto Sagar Das,Kalikapur,
Baniakhali, Dumuria, Khulna
Khulna Dumuria Sarappur
Manirampu
Jessore r Nehalpur Kalibari Bazar,Monirampur
Khulna Kotwali Khl. West dighirpar, nirala, khulna

MALONCHI BAZAR#X0193
Jessore
Jessore Sadar Ichhali
Khulna Koyra Amadi Site ID# KHU1193, Amadi Bazaar, Koyra
Jessore Bagherpara Jaharpur telkup Bazar, Baghrapara, Jessore
Maguragho Abdullah, village:

Khulna Dumuria na Baduria,Maguraghona,Dumuria, Khulna
Jessore SAROTHI MORE

Jessore Sadar Diara
Buro Moulobir Dorgah, Main Road, Nirala,
Khulna Kotwali Khl. Khulna
Jessore BAGERHAT BAZAR

Jessore Sadar Chanchra
Khulna Sonadanga 1, Kader khan Road, Banorgati, Khulna
Manirampu TALTOLA BAZAR

Jessore r Kheda Para
Khulna Paikgachha Garuikhali Garuikhali Bazar, Paikgachha, Khulna
Manirampu Maswimna KALARHAT BAZAR

Jessore r gar
Village: Ramnagor, Post: Kashimnagor,

Khulna Paikgachha Kapilmuni Union: Kapilmuni, Thana: Paikgasa, Khulna
Manirampu ITTA BAZAR

Bastuhara Main Road,

Mujgunni,Boyra,Khalispur,Khulna
Khulna Khalishpur
Manirampu MOTHURAPUR
Afzaler Mor, Boikali, Khulna

Khulna Khalishpur
Jhikargachh Jhikargachh KASHIPUR BAZAR
Jessore a a
Rayermahal Bazar, Boyra, Khulna

Khulna Khalishpur
Jhikargachh MISREEDAYARA
Jessore a Magura
Rahimnagar, Noihati , Rupsha, Khulna.

Khulna Rupsha Naihati
Jhikargachh BODKHANA BAZAR

Jessore a Nibaskhola
Ramnagar, Noihati, Rupsha, Khulna.

Khulna Rupsha Naihati
Jessore CHURIPORTTY SADAR JESSORE

Jessore Sadar Upasahar
Banorgati Islam commissioner More, Tootu

len, sonadanga, khulna.
Khulna Sonadanga
Paksiya Bazar
Jessore Sharsha Dihi
West Baniakhamar, Darur Rahmat Eid- Gah-
moshjid, Khulna.
Khulna Sonadanga
Baroputa Bazar
Jessore Sharsha Putkhali
Dhaka Match Factory (Rupsha) to

Khulna Kotwali Khl. Jinnahpara Mor Highway, Khulna
Putkhali
Jessore Sharsha Putkhali
Sir Iqbal Road, Kotwali, Khulna

Khulna Kotwali Khl.
Manirampu SUNDULPUR BAZAR
Jessore r Khanpur
Dumuria Bazar, Dumuria, Khulna

Khulna Dumuria Dumuria
KESHOBPUR BAZAR
Dumuria Bazar, Dumuria, Khulna

Khulna Dumuria Dumuria
Manirampu Maswimna BALTOLA BAZAR
Jessore r gar
Khan Jahan Gilatola, 2 No Colony,Khanjahan-Ali, Khulna

Khulna Ali
Manirampu Kashimnaga SHAPUR BAZAR
Jessore r r
Katakhal ,Rongpur,Dumuriya,Khulna
Manirampu PARKHARUZA BAZAR

Jessore r Chaluahati
Shoratola,Rongpur,Dumuria, Khulna
PAZIEA BAZAR
Jessore Keshabpur Panjia
Jamira Bazar,Phultola,Khulna
Khulna Phultala Jamira
KHTAKHALE BAZAR
Khulna Kotwali Khl. 168/10, West Tootpara, Khulna

PIRDIEA BAZAR
Jessore Keshabpur Panjia
Khulna Kotwali Khl. Farizipara, Fulmarket, Khulna Sadar, Khulna

Manirampu MASNA BAZAR
Jessore r Khanpur
Manirampu GOPALPUR BAZAR

Jessore r Nehalpur
Manirampu Durbadang DURBADANGA

Jessore r a
TREEMOHONE BAZAR
Jessore Keshabpur Trimohini Baufola bazar

Kholshi Bazar, Bagharpara, Jessore
Jessore Bagherpara Dhalgram (23.199397,89.390883)
Jessore Jamtola Mobarokhati, Jessore Sadar,

Jessore Sadar Ramnagar Jessore ( 23.142584, 89.230988)
Jessore
Jessore Sadar Chanchra Karbala Road Jessore.
Jessore 3,F Tower(1st Floor),Jorakuthi,R.N Road

Jessore Sadar Fatehpur ,Jessore.
Jessore Narendrapu
Jessore Sadar r Rupdia Bazar, Sadar, Jessore
Jessore Narendrapu
Jessore Sadar r Rupdia Bazar, Sadar, Jessore
Bagdanga ghoshnagar Bazar,Bagharpara,

Jessore Bagherpara Basuari Jessore
Jessore Sheikh Hati Biswaspara.Jessore Sadar,

Jessore Sadar Fatehpur Jessore.
Jessore Sarna City Gold, Kapuria Pot Road,

Jessore Sadar Fatehpur Jessore.
Mr. Md. Humayun Kabir Khan;Banaful,
Jessore House # 17,Sector-2, Block-B;New
Jessore Sadar Upasahar Uposhahor, Jessore
Village: Bahadurpur,Post:
Jessore Sharsha Benapole Bahadurpur,Banapole ,Jessore
Nitol Tata Office

Jessore Abhaynagar Payra Basundia, Jessore
Jessore Narendrapu Location: Apex J.L NO. 125, Holding no-

Jessore Sadar r 2953, Jinaidha, Dist. Jinidha.
Jessore Abhaynagar Payra Changutia,prembag,avaynagor,jessore
Meherpur -1 -2 shaharbati bazar, GangniMeherpur
Khashmahal, Gangni, Meherpur

Tetulbaria Road
23.899112 88.70563 KHU0694
Meherpur Gangni Tentulbaria
Meherpur Sorkari College Para, Opposite of Fire

Meherpur Sadar Amjhupi Service.
Kustia Kumarkhali Bagulat Bashgram bazar, Kumarkhali, Kushtia

Kushtia
Kustia Sadar Ujangram Karimpur bazar, Kushtia Sadar.
Kushtia
Kustia Sadar Jhaudia Jaudia bazar, Kushtia Sadar.
Kushtia Chorhash, Upozila Road, Kushtia Sadar,

Kustia Sadar Barakhada Kushtia.
Kushtia Hatas Khan Monjil, Golam Rahman Road,(Beside

Kustia Sadar Haripur of Land Office), Thanapara, Kushtia
Shyamnaga UTTOR KADOMTOLA, MUNSHIGONJ,

Satkhira r Munshiganj SHYAMNAGOR, SATKHIRA
Binimoy Mobile Bitan, Trafic More, Dashani,

Bagerhat Bagerhat Sadar, Bagerhat, Khulna.
Bagerhat Sadar Kara Para
LOKNATHPUR BUS STAND, DAMURHUDA,
Chuadanga Damurhuda Dorshona CHUADANGA
Ashis Mobile Net,Morrelganj,Bagerhat.

Bagerhat Morrelganj Morrelganj
Rail Station & Bus station Area, Alomdanga
Chuadanga Alamdanga Jehala Pourosova, Alomdanga
Pacific Telecom, Katakhali Bus Stand,

Fakirhat, Bagerhat, Khulna.
Bagerhat Fakirhat Fakirhat
Chuadanga Shankar Old hospital road, KHU_U0894, Chuadanga

Chuadanga Sadar Chandra Sador
M/S. Kamrul Telecom Amragasi
Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar
Horihornagar Bazar, Jibonnagar Chuadanga,

KHU1136
Chuadanga Jibannagar Jiban Nagar
Madaripur
Madaripur Sadar Mustafapur Ghotok Chor , madaripur
Computer Time, Sheikh Abdul Hai Sarak,

Mongla, Bagerhat.
Bagerhat Mongla Chandpi
Chuadanga Jibannagar Jiban Nagar Pitch More Goyal Para Bazar
Madaripur Kaji Villa (1st Floor), Natun Bus Stand Road,

Madaripur Sadar Jhaudi Pakdi ,Madaripur Sadar, Madaripur
M/S. Imran Telecom, Kathaltola More,
Chuadanga Tallu spning mill, Jel khana more,

Chuadanga Sadar Begampur Chuadanga Sador
Madaripur Kalkini Kalkini kalkini bazar
Rampal Enterprise,Rampal,Bagerhat
Bagerhat Rampal Rampal
DHK0248(Sikder Nhanab,Bazzar Road, near

Uttara Bank,Gopalgonj-8100)
Gopalganj
Gopalganj Sadar Jalalabad
Char
Madaripur Shibchar Janajat Badrason bazar , Shibchor , Madaripur
Bagerhat Student Photostat, Deypara Bazar, Bagerhat

Bagerhat Sadar Gota Para
Gopalganj DHK2905(Ulpur bazar, Sadar, Gopalgonj

Gopalganj Sadar Ulpur
Madaripur West Rasti , Katpot bridge , Madaripur

Madaripur Sadar Rasti Sador, Madaripur
Magura Raghab Defulia Bazaar, Defulia Bazaar Road,

Magura Sadar Dair Thana :Magura Sador, Magura
M/S Kamrul Telecom Amragasi
DHK_X5526
Gopalganj Tungipara Kushli
Madaripur
Madaripur Sadar Chilar Char Puran bazar , raintreetola, madaripur sadar
Medinova Diagnostic Center 2nd Floor, Hazi

Magura Saheb Road, Vayna Turn, Magura Sador,
Magura Sadar Hazrapur Magura.
Rubel Telecom, Panch Raster Mor, Rayenda

Bazar, Shoronkhola, Bagerhat.
Bagerhat Sarankhola Royenda
DHK2240
Gopalganj Kotalipara Bandhabari
Madaripur
Madaripur Sadar Mustafapur khoia bhanga bazar, mostofapur, madaripur
Beroil Polita Bazaar, Narail Road, Union:

Magura Beroil Polita, Thana: Magura Sador, Dist.
Magura Sadar Birail Palita Magura.
M/S Computer Time, Sheikh Abdul Hai

Sarak, Mongla, Bagerhat.
Bagerhat Mongla Chila
DHK5591(Joy Nagar Bazar)

Gopalganj Kashiani Maheshpur
Sreepur Tikerbila Bazaar, Union: Amolsar Thana:

Magura Mgr. Amalsar Sreepur Dist. Magura
"DHK_W3213(Mazra , Kashiani, Gopalganj)
"
Gopalganj Kashiani Maheshpur
Mohamma Hatbaria Bazaar, Union: Digha, Thana:

Magura dpur Mgr. Digha Mohammadpur, Dist. Magura.

"DHK3725(Wapda Bazar, Vill.: Purbapara,

P.O.: Gochchapara, P.S.: Kotalipara. Dist:
Gopalganj)
Gopalganj Kotalipara Amtali
Shingra Bazaar, Shingra-Arpara Road,

Dhaneshwa Union: Dhaneswargati, Thana: Shalikha,
Magura Shalikha rgati Dist. Magura.
Popi Telecom and Lamia Computers

Bagerhat Mollahat Udaypur
"DHK_X3341(Shingipara Bazar, Tungipara,

Gopalgonj)
"
Gopalganj Tungipara Patgati
Sreepur Tikerbila Bazaar, Union: Amolsar Thana:

Magura Mgr. Amalsar Sreepur Dist. Magura
Ashis Mobile
Net,Mollahat,Udaypur,Bagerhat.
Bagerhat Mollahat Udaypur
Gopalganj Vil-fakirkandi, union-haridashpur, gopalgonj

Gopalganj Sadar Haridaspur sadar, gopalgonj.
Chaturbaria Bazaar,
Union: Talkhori, Thana Shalikha, Dist.
Magura Shalikha Talkhari Magura.
Aishi Telecom,Oishe Telecom, C & B Bazar,

Bagerhat Rakhalgach Bagerhat Sadar, Bagerhat, Khulna.
Bagerhat Sadar hi
Gopalganj Tungipara Barni Uttar Para, Borni,Tungipara,Gopalgonj
Magura Mollah Para, Parnanduali, Magura Sador,

Magura Sadar Kasundi Magura
Pacific Telecom, Katakhali Bus Stand,

Bagerhat Fakirhat Piljanga
Tengrakhol Gopinathpur,Muksudpur
Gopalganj Muksudpur a
Sikder Telecom, Chunkhola Bazar, Mollahat,

Bagerhat, Khulna.
Bagerhat Mollahat Pahardanga
Asis Mobile net

Bagerhat Morrelganj Morrelganj college road,Morrelganj


M/S. Imran Telecom, Kathaltola More,

Ashis Mobile Net

Bagerhat Morrelganj Morrelganj morrelgonj,Bagerhat

Faridpur Alfadanga Bana Sirgram Bazar, Alfadanga, Faridpur

Faridpur Golpukur Shoping Complex, Faridpur Sadar,

Faridpur Sadar Ambikapur Faridpur
Ashis Mobile Net,Morrelgang,Bagerhat.

Faridpur
Faridpur Sadar Ambikapur Thana Road,Faridpur Sadar, Faridpur
M/S Imran Telecom M/S. Imran Telecom,

Kathaltola More, Fakirhat, Bagerhat,
Khulna.
Faridpur
Faridpur Sadar Kanaipur Kanaipur Bazar
M/S Y. B. M. Telecom M/S Y. B. M.
Telecom, Puraton Bus Stand, Chitolmar
Bagerhat Chitalmari Chitalmari Bazar, Chitolmari, Bagerhat.
Faridpur Madhukhali Bagat Ghopghat, Bagat, Madhukhali, Faridpur

Faridpur Madhukhali Madhukhali Madhukjali Bazar, Madhukhali, Faridpur

Char
Faridpur Sadarpur Bishnupur Joy Bangla Bazar, Sadarpur, Faridpur
Mobile media,badhal bazar kachua,

Kachua Bagerhat
Bagerhat Bgr. Kachua
Char
Faridpur Bhadrasan Gazirtek Hazigonj Bazar, Charvadrashan, Faridpur
Apex 43/1, KAZI NAZRUL ISLAM ROAD
Bagerhat BAGERHAT, BANGLADESH BD -
Bagerhat Sadar Barai Para BANGLADESH
Char Char BTS:DHK0569

Faridpur Bhadrasan Bhadrasan Charvadrashan, Faridpur

Faridpur Ishan Ishangopalpur Bazar, Faridpur Sadar,
Faridpur Sadar Gopalpur Faridpur
Computer Time, Sheikh Abdul Hai Sarak,
Mongla, Bagerhat.
Bagerhat Mongla Chila
Faridpur
Faridpur Sadar Greda Gerda, Faridpur Sadar, Faridpur
Eka Enterprise, Sannyashi Bazar, Morolgonj,
Bagerhat.
Bagerhat Morrelganj Khuolia
Faridpur BTS: DHK1005

Faridpur Sadar Aliabad Baitul aman Bazar, Faridpur Sadar, Faridpur
Faridpur Bhanga Bhanga Bhanga Mohila College, Faridpur
Faridpur Alfadanga Gopalpur Gopalpur Bazar, Alfadanga, Faridpur
Faridpur
Faridpur Sadar Kaijuri Chungir More, Faridpur Sadar, Faridpur
Faridpur Madhukhali Kamarkhali KamarKhali Bazar, Modhukhali, Faridpur
Faridpur Purba khabashpur, just. Beside the lonch

Faridpur Sadar Aliabad ghat masjid.
Faridpur Goalpukur Dream Shopping Complex,

Faridpur Sadar Ambikapur Faridpur Sadar, Faridpur
Faridpur
Faridpur Sadar Kanaipur Kanipur Bazar, Faridpur Sadar, Faridpu
Faridpur Bhanga Bhanga Bhanga Bisho Road, Bhanga, Faridpur
Lat: 23.57849
Faridpur Long: 89.79368
Faridpur Sadar Kanaipur Brac Regional Office, Faridpur
Lat: 23.57706
Faridpur Long:89.79257
Faridpur Sadar Kanaipur Faridpur Agriculture Training Institute
Last Technology
Last Remarks Feedback Tech Ref1 Tech Ref2
Investigation complete
Area is out of network after electricity and solution is expected
failure from 15 days by this month
Problem should be solved
Retailer can not transfer I Top up due now. Please check and KHU_X017
to sms failed confirm MIS 2
3G & 2G fluctuating frequently. Speed now. Please check and
is lower than competitor confirm
3G & 2G fluctuating frequently.Speed now. Please check and
is lower than competitor confirm
3g & 2G fluctuating frequently.Most now. Please check and
of the time 2G availale confirm
3G & 2G fluctuating frequently..BTS- now. Please check and
KHU G-1077) confirm
Area is out of network after Investigation complete
electricityBTS Code-.KHU_R1435 and solution is expected
by this month
KHU_X104
8,
Retailer can not transfer I top up due KHU_X026
to sms failed. Please check from now on MIS 8
Retailer can not transfer I Top up due
to sms failed.KHU_X0172 KHU_X017
Please check from now on MIS 2
Customer are facing network

fluctuation,Bad voice quality problem KHU_X065
from 4 days. Please check from now on MIS 3
3G & 2G flucuating frequently.As per Problem should be solved
rerailer feedback sprrd is very lower now. Please check and
than competitor. confirm
Coverage enhancement
required. Bazar is at
outdoor coverage zone. KHU_G109
Customer are facing bad Please check priority with 6,
voice/network fluctuation/call drop marketing KHU_X024
after on air of GP new BTS site.f (88.925590/23.401107) CE 0
3G & 2G fluctuating frequently.3G now. Please check and
speed is very low. confirm
outdoor coverage zone. KHU_X114
Problem: multiple tries/Bad voice Please check priority with 5,
quality/sms failed(Bts:KHU_X1145) marketing KHU_R150
(88.879741/23.324182) CE 3
KHU_R1502 is a 2G site, KHU_R150
Area is out of 3G from yesterday.BTS nearby 3G site 2,
code KHU_R1502 KHU_U0138 is up and KHU_U013
stable. Please check now NP 8
now. Please check and
3G & 2G fluctuating frequently confirm
3G & 2G fluctuating frequently.As per Problem should be solved
customer speed is lower than now. Please check and
competitor. confirm
3G & 2G fluctuating frequently. confirm
Indoor coverage problem.

X: 88.759528, Y:
23.334332; Subscriber
location is 2.30km away
from KHU_X0941_1_2.
Customer sre facing call Coverage enhancement
drop/network fluctuation/bad voice required. Need marketing
quality problem from 15 days validation
Retailer can not transfer I Top up due now. Please check and KHU_X094
to sms failed confirm 2
3G & 2G fluctuating frequently.Most now. Please check and
of the getng 2G. confirm
Customer is not KHU_X150
responding. Customer 0
3G & 2G fluctuating frequently serving site KPI is OK MIS
Customer is not KHU_G104

Retailer can not transfer I top up due responding. KPI of 7
to sms failed after evening customer serving site ok MIS
Action taken and data

3G & 2G fluctuating frequently.As per speed should increase
customer speed is very lower than now. Please check and KHU_G123
competitor confirm LC 8
Action taken and data KHU_M030

speed should increase 4,
3G & 2G fluctuating frequently.Most now. Please check and KHU_U099
of the time getng 2G. confirm LC 9
Action taken and data KHU_U026

speed should increase 8,
3G & 2G fluctuating frequently,Most now. Please check and KHU_U089
of the time getng 2G confirm LC 6

3G & 2G fluctuating frequently.As per speed should increase
customer speed is lowe than now. Please check and KHU_U027
competitor confirm LC 4
speed should increase
3G & 2G fluctuating frequently.Speed confirm KHU_U002
is very slow. LC 4

3G & 2G fluctuating frequently.Speed now. Please check and KHU_U090
is lower than competitor. confirm LC 2
Customer are facing silent call and solution is expected
problem from 4 days by next week
Given location is at 2G
outdoor coverage zone.
New macro site required
for 2G/3G good coverage.
Customer facing poor inddor Please check priorities
coverage/call drop/network with marketing (89.07, KHU_G107
fluctuation problem from 15 days 23.597745) CE 7
Indoor Coverage
enhancement required.
The subscriber location
0.60 km away at the null
position from the nearest
serving site. Repeater is
Customer is facing poor BL network fiseable.
quality. Please look after this issue as GPS:
soon as possible. 23.543787/89.184166 CE
Area is out of network from midnight now. Please check and KHU_X011
today confirm EO1 6
Area is out of network from today now. Please check and KHU_G109
morning confirm EO1 3
customer are facing silent call/bad Rectification done. Please KHU_U054

voice problem from 15 days. check from now on FE2 4

3G & 2G fluctuating.Most of the time now. Please check
show 2G MIS
3G &2G fluctuating frequently.Speed Solved & check now

is lower than competitor

Customer facing poor inddor now. Please check
coverage problem from 2 months.
Area is out of network from today at Solved & check now

10am.
Retailer can not transfer I Top up du Problem should be solved
to sms failed/sever network now. Please check
fluctuation.
Area is out of network after electricity Problem should be solved

failure due to power back up now. Please check
problem.
Retailer can not transfer I Top up after Problem should be solved

electricity failure due to power back now. Please check
up problem
Area is out of network from midnight Solved & check now

today.

now. Please check
Area is out og 3G from yesterday
Area is out of network after electricity now, please check &
failure. update us
Area is out of 3G from 1 month.Some
times device show 3G but no speed
found
Bad voice quality. and Call

drop,2G,3G Buffaring,SMS failed ,No As per customer feedback
network coverage he is not facing any KHU_X047
problem now MIS 3
Problem has been

improved. as per
Bad voice quality. and Call customer feedback.
drop,2G,3G Buffaring,SMS failed
Coverage enhancement KHU_G129

required. Please check 7,
priorities with marketing KHU_X136
Quality Issue (88.904020/22.936484) CE 6
Bad voice quality. and Call Problem has been

drop,2G,3G Buffaring,SMS failed ,No improved. as per
network coverage customer feedback.
Necessary action taken. KHU_X108

Quality Issue Please check from now on TW 3
Please check with below customers,
& take necessary actions:
Kajol: 01949271416, 01706118611
Utpol: 01915236934 now. Please check and KHU_G135
01716106759 confirm MIS 0
required. Please check KHU_X103
priorities with marketing 0,
New Alia Bazar (89.082901/23.026766) CE KHUX1302
Improvement action has

Bad voice quality. and Call drop, 3G & been taken. Please check
2G bufferring, SMS failed from now on
Customer is facing 3G
indoor coverage problem.
Coverage enhancement is
required (X: 89.082689, Y:
23.030225 ) Please check KHU_X130
KHU1302 priorities with marketing CE 2
Problem has been Solved

Customers are getng very poor data as per customer feedback. KHU_U020
speed indoor, please check again. CE 2
macro site required. KHU_X016
Please check priorities 3,
with marketing KHU_X089
Kayba BAzar (88.976828/ 22.931626) CE 2
Problem has been Solved

Customer is facing 3G Speed as per customer feedback.
problem. maximum time it shows "E".
required (X: 88.948289, Y:
KHU1297 22.957122 ) Please check KHU_G129
priorities with marketing CE 7
Problem is not solved yet, plz check now. Please check and
again confirm MIS
macro site required. KHU_X021
Please check priorities 5,
KHU0215 with marketing KHU_G107
(89.017749/ 23.092780) CE 9
Bad voice quality,2G,3G

Buffaring,Poor indoor coverage
& data speed Please check from now on MIS
KHU0984 Problem has been solved

as per customer feedback.
Bad voice quality, Call drop, very poor Problem should be solved
data speed, SMS failed now. Please check and
confirm MIS
KHU1295
Please check from now MIS
Bad voice quality. Call drop, Very poor Problem should be solved
data speed, Poor Indoor coverage now. Please check and
confirm MIS
KHUX0559
customers are facing severe network

problem, voice quality, Signal Level
and Indoor Coverage is very poor. also Coverage enhancement
facing silent call and multiple tries required. Please check
problem. GP network is very good priorities with marketing KHU_X062
there (Customer feedback) (89.401901/22.911682) CE 5
KHUX0553
customer is facing 3G net speed and now. Please check and
voice quality problem confirm
KHUR0080
Please arrange to remove repeater
from above address. Client has
changed their office. They are also
facing indoor coverage problem to We are taking care of the
their new office. New office address: dismantle, for new
Asirbad, Plot# 67, Road#03, location joint visit
Sonadanga R/A, 1st phase, required, please share
Sonadanga, Khulna your schedule
KHUX_0810
Call connectivity & drop problem, 3G

Speed comes only Outdoor at
Midnight,2G/3G Buffaring, poor
indoor coverage, Problem on data
upload and download Solved & check now
X0193
Joint Visit planned

tomorrow, please confirm
the schedule & make sure
your presence during visit.
Please re escalate this
Severe network fluctuation and poor complaint once the joint
indoor coverage. visit completed.
KHUJX0598 KHU_X059
Please check from now MIS 8

SMS Sending failed from early now. Please check
morning, 3G fluctuation
Quality issue Please check from now MIS
Huge network problem, day by day

we are loosing customers.
Macro site required.
Please check priorities
with marketing (lat:
23.1857754; long KHU_X026
lat: 23.1857754; long 89.327876 89.327876) CE 2
Retailers are unable to send itop after

6 pm.
As per customer feedback,
Lat:23.161761 Long89.231114 he did not raise any
complain.
Subscriber having poor 3g coverage in
this area.
Customer is faicng 3G
required (X: 89.235298, Y:
23.160583) Please check
priorities with
marketing.Subscriber
location is 1.00 Km away
point from the nearest
lat: 23.156379; long: 89.231191 site KHU_U0410_2 CE
subscriber of these are are not
getng 3G
facing network problem which is As per concern

hampering their business. please take person(01712886277)
care of this issue as early as possible problem is solved now CEM
Retailers and customers are not
getng any network when there is no
electricity.
3G Fluctuation confirm
Customers are unable to make any

call or receive call
Problem has been

improved. as per
customer feedback.
Poor 3G Speed
RSO is unable to send itop to the
Retailers, Retailers are unable to send
itop to the customers.
Customer is not KHU_U089

responding. KPI of 9
Poor Speed of 3G customer serving site OK MIS
RSO is unable to send itop to the

Retailers, Retailers are unable to send
itop to the customers.
Sample itop number# 1915063461,
1915056783, 1915279754,
1915056766,

X: 89.337451, Y:
22.967298; Subscriber
location is 1.80km away
from the nearest serving
site KHU_X0263_2. KHU_X026
Coverage enhancement 3
Mobile Number is open but reply off required. CE
3G fluctuations in indoor

Quality Problem now. Please check MIS
Site ID# KHU1193
there is not network when there is
not electricity
bad voice, call drop, itop up sms

failed after 7 pm everyday at Problem should be solved KHU_X064
KHU_X0649 now. Please check MIS 9
Subscriber is having network problem

in the abobe area.
KHUU0819 Problem should be solved KHU_X081

now. Please check MIS 9
Cusotmers are not able to use 3G
here
KHUG1230 Problem should be solved KHU_G123

subscriber is living near 200 meter
from the site but he is not able to use
3G..
Macro site reruired. Need
to check priority with
KHUX0264 marketing KHU_X026
(89.164177/23.049330) CE 4
Site# KHU0609, this site has been

down since yesterday and due to the
link site some other sites are also
affected. People of the area are
unable to talk, sales drop radically.
(89.193590/23.076185) CE 4
this place customers are not able to

call. thery are getng very low signal.
Robi and GP is very strong over there.
(89.183245/23.079943) CE 4
BTS: KHU_U0449, i-top transfer

problem, SMS failed, call connectivity
problem, poor data speed
KHUG1230 marketing KHU_G123
(89.198585/23.070112) CE 0
BTS: HU_U0403,
i-top Transfer Problem,Call Failed,SMS
failed , Poor network coverage,
Incoming & Outgoing Problem
W09554 marketing KHU_W095
(89.130724/23.084987) CE 4
BTS: KHU_X0003, no 3G data service

available,
Call Failed,SMS failed ,No network
coverage, Incoming & Outgoing
Problem
G1299 Problem should be solved KHU_G129

2G-3G Buffaring, Poor network

coverage, Problem on data upload
and download, Call Drop, No indoor
data service


and download, Call Drop, No indoor
data srvice

BTS:KHU0504,
2G-3G Buffaring, poor network
coverage, Call Drop, No indoor
indoor, Very Poor Net Speed.
KHU1296 and solution is expected
by this month
BTS:KHU0175, 2G-3G Buffaring, poor
network coverage, Problem on data
upload and download, Call Drop, No
indoor data speed
KHU0628 Power backup OK. Also KHU_X062

site is stable now NP 9
On this highway 2G/3G flactuation, &

very poor data speed, call drop, &
bad voice quality.
Power backup OK. Site is

going down due to long
KHU1295 time power outage. Now KHU_X129
stable EO1 5

and download, , Call Drop, Indoor
speed problem.
KHUX0077 Power backup OK. Also KHU_X007


and download, Maltiple tries, Call
Drop, No indoor speed

KHU0080 time power outage. Now KHU_R008
stable EO1 0

and download, Maltiple tries, Call
Drop, Indoor speed problem

Customers are facing very poor data

speed, Indoor network problem, Call
Mute & Drop.
i-top Balance Transfer Problem,Call
Failed,SMS failed ,No network
coverage.Incoming Outgoing Problem

site is stable now MIS 4
i-top Balance Transfer Problem,Call

Failed,SMS failed ,No network
coverage, Incoming Outgoing
Problem

site is stable now MIS 9
i-top transfer failed,SMS failed ,Call
Drop, 3G Speed Problem

KHU0803 time power outage. Now KHU_G080
stable EO1 3
Customer is facing very poor data

speed, specially after 8.00 PM daily.
Network problem
KHU0965 and solution is expected
by this month
KHU1458 Power backup OK. Also KHU_G145


Problem should be solved KHU_X067

Network Congestion now. Please check MIS 1
Customer unable to
After 7 pm everyday customers face provide current status,
bad Voice quality, call drop, I top up please check from your
problem end
bad voice, call drop, poor indoor

coverage, network bar fluctuation, Problem should be solved
low signal, i top up transfer now. Please check
problem,multiple try,
Joint visit has been

planned on 3rd
November. Please confirm
the schedule & make sure
complaint once the joint
Problem in office visit done.
One side silent,Network Bar Problem has been solved

Fluctuation, 3G Issue. as per customer feedback
Solved & check now

BTS: KHU0136
Solved & check now

BTS: KHU1102
Power backup issue, site goes down Problem should be solved

immediatelimmediately after power now. Please check
failure.
Call drop, One side silent, Bad voice Solved & check now
Quality and network bar Fluctuating.
Poor Indoor Coverage,Multiple Tries,

3G Issue,
We need CRM number for
contact, please provide
client is using 900 connections User number
Indoor coverage problem
Joint visit plan tomorrow.

Please confirm the
schedule & make sure
Huge Bad Network coverage, call complaints after joint visit
drop, Network bar Fluctuation done.
Please check Setngs &

select 3G only option in
the Network selection
poor connectivity mode
Addressed location is one of the

brance of nitol motors ltd . as they
are complaning they are facing indoor
coverage problem . please check that
issues on an urgent basis
required. Please check
priorities with marketing KHU_X069
multiple try, sms faied, 3g down (88.737527/ 23.836073) CE 7
Multiple tries required. Please check
,Call drop priorities with marketing KHU_X069
SMS failed (88.705630/23.899112) CE 4
Some improvement
actions have been
planned, Additional
Network coverage is almost NIL inside antenna will added.
their office premises. Timeline: 15th December
Network going out just after

electricity goes out for last 15 days. Investigation complete
BTS code: KHU0545. BL business is and solution is expected
falling drastically due to this problem. by this month
Customer location is at
outdoor coverage zone.
This bazar is within 2KM of BTS at For indoor coverage new
Kushlibasha, BTS code:KHU1473 but macro site required. KHU_X147
indoor coverage is very poor. Retailers Please communicate with 3,
are facing i'top up balance transfer Geo marketing KHU_X022
problem. (89.140646/23.777469) CE 2
BL dominant market but network

going out within 10 minutes of
electricity goes out for about 2
months. BTS code: KHU0603. BL Investigation complete
business is falling drastically for this and solution is expected
battery backup problem. by this month
Please provide Corporate

Bad Voice Quality, Multiple tries, 3G Client Name in Customer
Issue. name option

Silent Call, Poor Indoor Coverage, Call now. Please check
drop
required (X: 89.167466, Y:
22.254680) Please check
priorities with marketing.
Subscriber's location is
2.50 Km away from the
customer facing no coverage nearest serving site
problem, poor indoor coverage,slient KHU_U0107_3, 3.20 Km
call away from KHU_U0485_1. CE
No network coverage when Power Problem should be solved

outage,GPRS Problem now. Please check and
confirm MIS
MULTIPLE TRY, SMS FAILED Please check from now MIS
Customer is faicng 3G
Coverage enhancement is KHU_U016
required (X: 89.867940, Y: 9,
GPRS Problem 22.505050) Please check KHU_U061
priorities with marketing. CE 4
Tried many times, but
customer cell phone was
found switched off. Please
provide an alternate
SITE ID KHU_U0921, contact number. Serving
Alternative Contact Site (KHU_X0188_2) KPI is
Number:01920700165 Ok.
KHU_U016
7,
KHU_U129
Problem should be solved 0,
GPRS Problem now. Please check and KHU_R129
confirm MIS 0

Call Drop, 3G Network Speed now. Please check and KHU_U089
Fluctuation confirm LC 4
No network coverage when Power
outage,GPRS Problem Operational problem KHU_U051
solved. Please check now EO1 6
Previously feedback was

provided for this
complainer. Feedback
was: Coverage
enhancement Macro site
required. Please check
priority with marketing
(88.775067/23.420944). It
is requested not to
escalate complaints which
already given feedback for KHU_X106
Multiple Try, SMS failed coverage enhancement CE 3
and solution is expected
BTS DHK3764. No battery back up, by this month
KHU_U088
No network coverage when Power Problem should be solved 3,
outage,GPRS Problem now. Please check and KHU_G096
confirm MIS 6
KHU1063 Solved & check now

I TOP RECHARGE FAILED
Users are getng very poor BL

network coverage. Please look after Problem has been solved
this issue as soon as possible. as per customer feedback
KHU_U006
No network coverage when Power Problem should be solved 3,
outage,GPRS Problem now. Please check and KHU_X083
confirm MIS 3
Multiple Try, SMS failed
DHK1198 No electricity no network

No network coverage,Gprs,call drop Problem should be solved
problem now. Please check and KHU_U016
confirm TL1 8
DHK_X0248
,
DHK_U024
8,
DHK_G388
improvement action 8,
Al time 3G Fluctuated.Call Drop.Silent taken. Please check from DHK_U388
Call in Call generated time. tomorrow TW 8
DHK4910 . no electricity no network

No network coverage,Gprs,call drop Problem should be solved
problem now. Please check and
confirm MIS
Still 3G Speed is Very Low. Call

Generation Hampered. In some place optical fiber restored and
Poor indoor coverage problem should be solved
TL1
Call connection problem
Customers & Retailers are facing very

poor & frequent fluctuating 2G & 3G
coverage (coverage becomes nil often
times), silent call, call drop, bad voice
quality, I'topup & reply SMS fail Problem should be solved
respectively for last one month. now. Please check and KHU_G147
Please solve the issue ASAP. cofirm MIS 8
No network,No 3G coverage when
Power outage,GPRS Problem Action taken
FE5
Almost Zero Indoor NW Coverage.

Last couple of month ago, Indoor NW Problem should be solved
Coverage found from Other District. now. Please check and
confirm TL1 DHK_X5526
union is not chilar chor, as there were

no option had to choose from drop
down. actually the problem is in the
main town
Customer is facing very poor &

frequent 3G to 2G fluctuating
network for last 2 days. Please resolve
ASAP. DT has been planned.
No network,No 3G coverage when Problem should be solved

Power outage,GPRS Problem now. Please check
pOOR 3g sPEED.Now Not facing Long

Load Shedding. So BTS Operate at
Short Load Shedding optical fiber restored and
problem should be solved TL1
poor indoor coverage hampers local
retailers business and users are
suffering
Retailers & Customers face

Fluctuation between 2G & 3G along
with multiple tries, call drop, I'topup
& reply SMS fail. No network while Investigation complete
load shedding for last 1.5 months. and solution is expected
Please resolve ASAP. by this month

outage,GPRS Problem Solved & check now
bts Shut down at Load shedding after

1/2 hr. Then Call Generation
Hampered. Altime 3G Speed is Slow. optical fiber restored and
Retailers are facing no network from

10 AM today and Itopup & reply sms
fail. This is a recurring problem, optical fiber restored and KHU_X130
please provide rectification ASAP. problem should be solved TL1 8
outage,GPRS Problem,3G Issues. Action taken
TW
BTS Shut down within 45 min of

Every Load Shedding. Duration of
Average Down time is 6 to 8 hr. Power
on. optical fiber restored and
Mentioned Bazar is at
Retailers & Customers are facing very outdoor coverage zone.
poor & fluctuating indoor coverage, Coverage enhancement
I'topup passing, reply SMS fail, Macro site required.
multiple tries required, call drop, bad Please check priorities
voice quality for last 3 months. Please with marketing KHU_X065
solve ASAP. (89.546745/23.472253) CE 9

No network when Power outage now. Please check
Very Low 3G Speed at all time.Call optical fiber restored and

Generation Hampered at Pick Hour. problem should be solved TL1
Showing emergency from 8:30 AM

today, Retailers can't pass I'topup and
customers cannot make calls. Please Solved & check now
solve ASAP.

No network when Power outage now. Please check
3G Speed is Very Low.BTS Shut down

within 30 min of Every Load
Shedding. Duration of Average Down
time is 6 to 8 hr. It will Take average
time of 1 to 2 hr to up the BTS, even Problem should be solved
commercial Power on. now. Please check and
confirm TL1 DHK_X3341
Retailers are facing no network from

10 AM yesterday and Itopup & reply
sms fail & Customers can't make calls.
This is a recurring problem &
customers are switching to
competition network, please provide
rectification ASAP.
outage,GPRS Problem Solved & check now
they have ben facing severe indoor

coverage problem and if we unable to Please check the provided
solve then they will switch back to Gp A party number. Here
. still they have a bulk GP corporate User MSISDN & A part
number. MSISDN is same.
Retailers cant pass Itopup and

Customers cant make calls from
6:30am Today. This is a recurring type
problem that occurs oftentimes.
Please provide permanent
rectification.
No network coverage when Power Problem should be solved

outage,GPRS Problem now. Please check
No problem regarding
Indoor coverage problem & Power power backup. Checking
Back up issue coverage issue
Frequent network fluctuation,

Customers cannot make calls,
frequently call drops, I'topup passing
fails for last 3 days. Please provide
permanent rectification ASAP.

outage,GPRS Problem Please check form now on
DHK_R2927 has out of NW.

Lat:23.3090
Long:89.8706

outage,GPRS Problem Please check form now on
Action taken
call drop,3g issue TW
outage,GPRS Problem

outage,GPRS Problem

outage,GPRS Problem

outage,GPRS Problem

outage,GPRS Problem

outage,GPRS Problem
Consumers are facing severe problem optical fiber restored and

regarding our Network problem should be solved TL1

outage,GPRS Problem
optical fiber restored and

problem should be solved
Problem not solved yet TL1
No Coverage,3G Issues,Network Bar

Fluctuation.
3G fluctuation is very high confirm

outage,3G Issues,Call Drop,Network
Bar Fluctuation.
Customer Name: Rubel Khan.

Customer No: 01924977691 This is a new complain.
Alt No:0167383378 Please log in tool
3G Issues,No Coverage,Power
Outage,
Operational problem
rectified and customer
Network issue, no 3g working as a 2g confirmed he is having DHK_W381
BTS. better condition FE1 7
3G Issues
Customer is not using

internet since August, but
his complain is regarding
internet speed. Please
Retailers & Consumers both facing request customer to check
severe network issue current condition
No Coverage, GPRS,3G Issues.
outdoor coverage zone. DHK_W552
Please check priority with 9,
Retailers & Consumers both facing marketing DHK_G415
severe network issue (89.986734/23.520271) CE 4
No Coverage,Network Bar
Fluctuation,3G Issues,Power Outage
As per customer feedback

Retailers & Consumers both facing he is not facing any
severe network issue problem now MIS DHK_X4152
Network Speed very slow
action taken and problem

Not Solved should be solved now EO3 DHK_X0569
No Coverage,Power Outage,3G Issues

Customers are facing Severe network and solution is expected
issue by this month
3G Issues,No Coverage.
Customers are facing Severe network and solution is expected
issue by next week
No Coverage,3G Issues.
Improvement action has DHK_U100
3G fluctuation is very high, Indoor been taken. Please check 5
coverage is very poor from now on FE2
Customer unable to
provide current status,
please followup from your
Huge Network Problem end
Customer location is at
Jhenaidaha. Please
Retailers are failed to transfer Balance provide us correct number

3G speed as like as 2g now. Please check MIS
inside 500 meter very poor indoor
coverage, network fluctuation is very
high. Solved & check now
Extreme level of 3G flactuation and Problem should be solved

poor network coverage. now. Please check
Multiple Try, After several trying its

coming Network Busy.
Call Generated after several trying,

Showing Network Busy,
Retailers can't pass money
In some cases retailers are also failed
to transfer Balance, Can't generate
call
Network Bar Fluctuation, Poor Indoor

coverage, 3g issue
Previously using BL Modem but now

using GP Modem as bl have poor
indoor coverage

Complains NSN Swap Zone - Q3,16

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Dept Ticket Category Ticket No MSISDN Instance Date

Radio Voice Quality 3G Issues 1318667028 1969604786 10/25/2016 13:52

Radio Voice Quality 3G Issues 1318667028 1969604786 10/26/2016 20:26

Radio Voice Quality 3G Issues 1318672266 1938865305 10/31/2016 14:07

Lat:22.798750 & Long:89.562942//

ref data mail_ 01926662463, Lat:

ref data mail_ 01926662463,

ref data mail_ 01926662463,

ref data mail_ 8801962400643,

Lat: 23.176709 Long: 89.215368)

Data sim. Lat_23.144503.

Lat: 23.176709 Long: 89.215368)

Khulna Improvement action taken. Solved and action taken Khl-Khulna

Khulna WIP Khl-Khulna

Khulna WIP Khl-Khulna

Problem solved as per

Tried many times but

106_Jhenaidaha regional Arif KHUJHE01 Auzzaman

107_Jhenaidaha regional Rafiqul KHUJHE01 Auzzaman

108_Jhenaidaha regional Sumon KHUJHE01 Auzzaman

109_Jhenaidaha regional Chanchal KHUJHE01 Auzzaman

110_Jhenaidaha regional Biplob KHUJHE01 Auzzaman

111_Jhenaidaha regional Mehidi KHUJHE01 Auzzaman

112_Jhenaidaha regional Arif KHUJHE01 Auzzaman

113_Jhenaidaha regional Dudh Kumar KHUJHE01 Auzzaman

114_Jhenaidaha regional Ishan KHUJHE01 Auzzaman

115_Jhenaidaha regional Tuhin KHUJHE01 Auzzaman

116_Jhenaidaha regional Gaffar KHUJHE01 Auzzaman

117_Jhenaidaha regional Mizanur Rahman KHUJHE01 Auzzaman

118_Jhenaidaha regional Sumon KHUJHE01 Auzzaman

119_Jhenaidaha regional Hashmot KHUJHE01 Auzzaman

121_Jhenaidaha regional Akhtar KHUJHE01 Auzzaman

122_Jhenaidaha regional Netazi KHUJHE01 Auzzaman

123_Jhenaidaha regional Kader KHUJHE01 Auzzaman

124_Jhenaidaha regional Nur Islam KHUJHE01 Auzzaman

125_Jhenaidaha regional Jhilton KHUJHE01 Auzzaman

126_Jhenaidaha regional Bandhon KHUJHE01 Auzzaman

127_Jhenaidaha regional Junaed KHUJHE01 Auzzaman

128_Jhenaidaha regional Masum KHUJHE01 Auzzaman

129_Jhenaidaha regional Ekramul KHUJHE01 Auzzaman

130_Jhenaidaha regional Mondol KHUJHE01 Auzzaman

131_Jhenaidaha regional Chandan KHUJHE01 Auzzaman

132_Jhenaidaha regional Rasel KHUJHE01 Auzzaman

134_Jhenaidaha regional Shohidul KHUJHE01 Auzzaman

135_Jhenaidaha regional Netazi KHUJHE01 Auzzaman

136_Jhenaidaha regional Soriful KHUJHE01 Auzzaman

137_Jhenaidaha corporate PRAN-RFL Group 1924601288 mfislam

138_Jhenaidaha regional Belal KHUJHE01 Auzzaman

139_Jhenaidaha regional Gaffar KHUJHE01 Auzzaman

140_Jhenaidaha regional Netazi KHUJHE01 Auzzaman

141_Jhenaidaha regional Iqbal KHUJHE01 Auzzaman

142_Jhenaidaha regional Hiron KHUJHE01 Auzzaman

143_Jhenaidaha regional Habibur KHUJHE01 Auzzaman

144_Jhenaidaha regional Sanoar KHUJHE01 Auzzaman

146_Jhenaidaha regional Rana KHUJHE01 Auzzaman

147_Jhenaidaha regional Sazzad KHUJHE01 Auzzaman

148_Jhenaidaha regional Habib KHUJHE01 Auzzaman

149_Jhenaidaha regional Aktar KHUJHE01 Auzzaman

150_Jhenaidaha regional ratan KHUJHE01 Auzzaman

151_Jhenaidaha regional Naser KHUJHE01 Auzzaman

176_Khulna regional Md.Nuruslam KHUKHU01 1915653674 foysahmed