A STUDY ON CUSTOMER SATISFACTION IN FMCG IN PATHANJALI

PRODUCTS

QUESTIONNAIRES

1. Name
2. Age
a) 20-30
b) 30-35
c) 35-40
d) Above 40

3. Gender
a) Male
b) Female

4. Marital status of the respondent

a) Married
b) Unmarried

5. Educational qualification of the respondent

a) SSLC
b) HSC
c) Graduate
d) Post graduate

6. Experience of the respondent

a) 1-2 years
b) 2-3 years
c) 3-4 years
d) Above 5 years

7. Monthly income of the respondent

a) Below 20000
b) 20000-30000
c) 30000-40000
d) Above 40000

8. Do you know about Patanjai Product?

a) Yes
b) No
9. How do rate the Patanjai Projects?
a) Best in class
b) Good
c) Moderate
d) Not good

10.How do you rate the product efficiency of Patanjai?

(a) Best in class
(b) Good
(c) Immediate response
(d) Slow response

11.Why do you like Patanjai product literature?

(e) Easy to understand
(f) Highly Knowledgeable
(g) No side effect this product
(h) Tough to understand

12.Are you satisfied with the behaviour of the Patanjai people?

(i) Very much
(j) Yes
(k) Not good

13.What is the demand of Patanjai product?

(a) High selling
(b) Low selling
(c) Average selling`

14.What are the Patanjai products you deal mostly?

(a) Soap
(b) Tea
(c) Nudles
(d) Aata

15.Who is your closest competitor among these

(a) Dabur
(b) Baidyanath
(c) Zandu
(d) Himalaya
16. Which age group is effective customer with Patanjai Products?
(a) 0 – 20
(b) 21 – 40
(c) 41 – 60
(d) 61 and Above

17.Do you satisfied with the Patanjai products.

a) Yes
b) No

18. Do you agree Patanjali offers a large variety of products

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

19.Do you agree that Patanjali products are of high quality

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

20.Do you agree the prices of the Patanjali products are fair

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

21.Do you agree that the Patanjali products have appealing packaging

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
 e) Strongly disagree

22.Do you agree that Patanjali products have natural ingredients

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

23.Do you agree that you are satisfied with the patanjaliproduct

a) Strongly agree
b) Agree
c) Netural
d) Disagree
e) Strongly disagree

24.Have you faced any problem while using the product

a) Strongly agree
b) Agree
c) Netural
d) Disagree
e) Strongly disagree

25. Do you agree that Patanjali products are chemical-free

a) Yes
b) no

26.Do you agree that Patanjali products have made a good brand image
a) Strongly agree
b) Agree
c) Netural
d) Disagree
e) Strongly disagree

27.please indicate the reason why you prefer patanjali product?

a) convenient
b) affordable
c) clean
d) others