Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
We will R.E.S.P.E.CT:
Ourselves.
Each Other.
Our Classroom Environment.
How?
1. Be Thoughtful:
a) Treat EVERYONE with respect - no hitting, name calling or put-downs.
b) Remember to say please, thank you, and you're welcome.
2. Be Responsible:
a) Accept the consequences of your actions
b) Ask for help if you need it
b) Clean up your own mess room is to remain clean at all times.
c) Think of others before you act.
3. Be Diligent:
a) Always try your best
b) Stay on task
c) Complete all assigned classwork, homework and assignments.
4. Be Respectful:
a) Listen to others (both teacher and student) at all times (one person
talking, then everyone else is listening)
b) Raise your hands if you have something to say AND if you need to
leave your chair.
Consequences:
1. Verbal Warning = 1st Warning
2. Name on board = Detention (Break 1, 2 or 3 OR Rubbish Pick-Up)
3. Asterisk on your name = Call Home
4. Continuous misbehavior = After-school detention/ Organise meeting
with parents.
Instructions:
Topic One for Commerce is Consumer Choice. The Syllabus for Consumer Choice is broken
down into four main sections. These are the four main sub-topics that you are to know and will be
examined on.
1) Consumer and Choice: What are the decisions made by consumers that impact their
quality of life?
4) Payment Choices: Explain the different methods of payment - use of cash, credit,
cheque, direct debit, lay-by, electronic funds transfer, book up.
Todays Focus: 1a) Consumer Choice: Investigate the Scope of consumer and choice
Instructions:
Definition of Consumers
Consumers purchase
Key words
Consumers: Consumers purchase goods and services for needs and wants
Goods: Items you can see or touch
Services: Things done for you by others
Needs: Things that are necessary for survival, such as water and food
Wants: Things that are not essential for survival but we would like to have
Item Good or Service Need or Want List 3-5 other places where
you buy the item?
This lesson will focus on decisions that consumers make on a daily basis and the impact
of these decisions on the quality of lives of consumers. The two syllabus points include:
A. Identify and classify examples of commercial and legal decision people make on a daily
basis.
B. Recognise the consequences of commercial and legal decisions on the quality of our
lives and the environment.
- F = Financial decisions
- E = Employment decisions
- B= Business Decisions
- E= Environmental decisions
- L= Legal decisions
Instructions:
Therefore, the first decision consumers make are financial decisions. You are to:
1. Read about Financial decisions as a class (pg. 6 of textbook)
2. Answer questions on financial decisions
3. Discuss answers on financial decisions.
4. Repeat this process for ALL FOUR DECISIONS (Employment, Business, Environmental
and Legal)
1) Why do you think your career choice needs to match your interests, abilities and personality?
2) According to the definition of labour force, are you part of the labour force? Why/Why not?
Word-Bank:
- Competition and Consumer Act (2010) - unlawful
- Fair Trading Act NSW (1987) - faulty
- responsibilities - commerce
- Consumers
- protection
Year Nine Consumer Choice: 9
Miss. Manu
Verbal Scenarios:
Teacher will read out various scenarios. In your books, you will write down which out of the
F.E.B.E.L decisions it is.
Activity Instructions:
Write down two choices/decisions you need to think about when making a:
- Financial Decision
- Employment Decision
- Business Decision
- Environmental Decision
- Legal Decision
Instructions:
Instructions:
1) Draw the following table in your books (leave about 4 lines between
each section).
2) Individually research two different e-tailers to compare the price,
quality, availability and after-sales service of the chosen good.
3) Place the information in the table.
Quality
Availability
Aftersales Service
Once you have decided what you want to buy, the next
decision is WHERE TO BUY THE GOOD and/or SERVICE:
Questions:
Write and answer the following questions in your books:
1. Explain the difference between manufacturer and wholesaler (3
marks)
2. Identify one advantage and disadvantage of buying from a wholesaler
(2 marks)
3. Distinguish between needs and wants (4 marks)
1. New page
2. Title: Mail Order
3. Definition write the following definition in your
books.
Avon?
Activity Instructions:
1) In your books, INDIVIDUALLY create a table of the
Advantages and Disadvantages of Online Shopping.
2) We will create a brainstorm as a class
3) Copy all the answers in your books
Advantages of Online Shopping Disadvantages of Online Shopping
2) Specialty stores:
4) Department Stores:
5) Supermarket Stores:
Instructions:
1) Write in your books the numbers of 1-11 (along the left side of
your page)
2) One Minute Timer will start
3) For each allocated number, write down what type of retail store
it is.
2. Speciality
Store
3. Discount
Variety Store
4. Department
store
5. Supermarket
stores
Regionally
Interstate
Globally
Service
Price
Convenience
Marketing
Gender
Age
Finance
Environmental
Activity:
1) As a class we will watch Shark Tank.
2) For each good or service that is being discussed, discuss what factors will impact consumer
decisions to buy the good or not.
Good Two:
Good Three:
Good Four:
Questions:
1) How much did he scam his investors?
5) Albert Fidet (Victim) borrowed money from banks to invest in Belforts Shares. What does the
golden rule say about Alberts investment decision?
Under the Fair Trading Act, an unconscionable act by a seller is any practice that is just not reasonable, such as scams and rip-
offs. It is an act that is illegal. The majority of retailers have a fair and honest relationship with their customers. However, some
traders act in such a way to gain an unfair advantage over the unsuspecting consumer.
False and misleading advertising. Two of the most common false and misleading advertising techniques are:
Bait and switch advertising. This involves advertising a few products at reduced and, therefore, enticing prices to attract
customers. When the advertised products quickly run out, customers are directed to higher priced items.
Misleading advertising. Some advertisements use words that are deceptive or claim that a product has some specific quality
when it does not. Such actions convey a false impression of the exact nature of the product.
3. Unordered or unsolicited goods. This practice involves sending unordered goods through the mail and then demanding
payment for them. The Fair Trading Act protects you from having to pay for these goods. You should write to the trader,
explaining where the unordered goods can be picked up. The goods become your property after one month of mailing the letter.
If you do not write, then the goods become your property after three months. You must not use the goods during this period.
4. Special prizes and offers. You scratch the prize coupon to discover you have won a mystery prize. When you go to collect
your prize, you are told you can receive it only if you purchase a certain number of goods. As a consumer, you should be careful
of any deal that involves free gifts, prizes, lucky numbers or free deals just for you.
Activity Instructions:
1. Investigate and gather information about your groups allocated scam by
answering the above questions.
2. ALL students must answer ALL five questions in their books.
3. Website to gather the information is from:
http://www.scamwatch.gov.au
4. From these answers, groups are to develop a role-play
Instructions:
1. Using the knowledge gathered from the researching of your
investment scam. Create a role-play that covers the
information gathered from the research. And so, the role-
play must include:
a. Scammer/s
b. Showing exactly how the scam works
c. Victim/s
d. Individuals, Organisations who can help the victim.
Group Allocations:
Group One: Referral Selling
Group Two: Bait and Switch
Group Three: Misleading Advertisements
Group Four: Unordered or unsolicited goods
Group Five: Special Prizes and offers
Debate:
How its going to work?
1. Students must either agree or disagree to the topics
2. Students at each side must have three-five points each
3. Students who agreed will provide their point.
4. Students who disagreed will then provide their point.
5. This process continues until both sides have debated
Topic One: You are allowed to scam from the rich but not from the poor.
Year Nine Consumer Choice: 28
Miss. Manu
Topic Two: If you get scammed it is your fault, not the scammers fault.
Features of a simple contract
What is a contract?
A contract is a legally enforceable agreement between two or
more persons or parties. The contract outlines:
Question: There are both verbal and written contracts. How would you record a verbal and written
contract?
Three essential elements make a contract legally binding: the offer, the acceptance and the consideration.
1. Offer. An offer is a proposal. It involves one of the parties offering something of value (for example,
money) to the other party in the agreement. The person making the offer (offeror) must clearly
communicate their intention to the other party (offeree). In the canteen example, you make the offer
to purchase the drink.
2. Acceptance. An acceptance occurs when the offeree agrees to the proposal. This involves either a
written or oral statement or an act that clearly communicates acceptance of the offer, such as shake of the
hand. In the canteen example, the seller accepts your offer to purchase when she or he hands you the
drink.
3. Consideration. Consideration is the final essential feature required to form a valid contract. This stage
requires both parties to give up something of value. Consideration can take the form of a sum of money
paid, or the promise to do something. In the canteen example, you give up your money and the retailer
gives up the bottle of drink.
Describe two contracts you have made recently and then answer the following questions about each one.
(a) Was the contract oral or written?
(b) Who were the parties in the contract?
(c) What consideration was given by the parties?
Contract One:
Contract Two:
Quiz Questions:
Q1] The act of both parties agreeing to carry out their promise is which element of a contract?
A. Offer
B. Intent
C. Consideration
D. Acceptance
1. Consideration can include sum of money paid or promise to do something TRUE FALSE
2. Contracts are legally enforceable agreements. TRUE FALSE
3. There are two forms of accepting an offer. This includes either a written or oral statement. TRUE
FALSE
4. There needs to be three essential elements to make a contract legally binding. These include 'offer,
acceptance and consideration'. TRUE FALSE
5. Final stage of a contract is 'consideration'. TRUE FALSE
6. For the contract to be 'considered', both parties must give up something of value. TRUE FALSE
7. Written contracts are used for situations that involve large sums of money. TRUE FALSE
8. The offeree is the person who makes the offer. TRUE FALSE
Research Activity: Research the following organisations and answer the three questions
for each organisation:
Questions:
1. What is it?
2. When was it established?
3. What are two-three roles of the organisation?
Instructions:
1. In your commerce books, place the title as Legal rights and protective legislation for
consumers.
2. Write down the name of the organisation as a Subheading then answer the questions for
each organisation.
3. Repeat this process until you have researched each organisation [it should be structured as
below]
- What is it?
- When was it established?
- What are two-three roles of the organisation?
1. Discuss the matter with the retailer either by phone, email or in person:
a. If using the phone, always get the name of the person you are talking to.
b. Keep a written record of all conversations and copies of letters and emails.
c. File any receipts, dockets or credit accounts to show proof of purchase.
d. Return the faulty good promptly.
e. If you leave the good with the trader, request a receipt.
a) Informal conversation OR
b) Lodge a formal written complaint and ask the office to negotiate or mediate on your behalf. The
office personnel will ask you to provide certain information and copies of any relevant documents.
The office will make contact with the trader and attempt to reach a friendly and agreeable solution.
The office will then contact you and inform you of the outcome.
Activity: Role-
Play
Development:
The scenario for each group: A consumer has purchased a good and there is something wrong with it. The
consumer goes to the trader then has a Fair Trade Officer try to resolve it and then finally, a meeting
with the Consumer Trader and Tenancy Tribunal REFEREE with the consumer AND trader that has a
SOLUTION that BOTH parties are happy with.
Planning Space:
Consumer/s -
Trader/s -
Referee -
Script:
Customer: Hi, how can I help you?
Sales Assistant:
Customer:
Manager:
Customer:
Manager:
Letter:
Name: Falahola
Contact: 0254554
Home: 02 97865455
Email Address:
Kind regards,
Hola Manu
On December 1st I bought a Speed Scooter from Bikes Business for 560. I have attached a copy of the receipt
and other relevant information such as the script between the retailer and me.
When I removed the product form the packaging, I noticed that the wheels were poorly attached and that the
breaking system did not work in the instructions.
It is my understanding that consumers have a right to expect the products they purchase to be of reasonable
quality and suitable for the Purpose for which they were bought.
I am sure you will agree that the scooter I purchased does not meet these standard, given the faults described
above.
I believe that I am entitled to a refund for the purchase of this faulty product. I would like to return the
scooter to the store and receive a full refund on the original rice of 560.
I am seeking your assistance in heling me solve this matter as I have a right as a consumer to fair trading
practices.
I look forwards to your rely and trust that the above issue will be resolved quickly. Please do not hesitate to
contact me during business hours on 0255 896 525.
Yours faithfully,
Lisa Smith
Activity:
In this letter, there are various things that HAVE NOT been mentioned that is REQUESTED in your assignment
guideline.
1) Make a list of EVERYTHING that is not discussed in this letter that SHOULD be discussed, based on
the assignment guideline. For example,
2) Begin writing your letter that you are to write to Office of Fair Trading for your assignment.
Activity:
1) Using another groups roleplay. Write the script for their roleplay for the first [retailer and
consumer] and second stage [retailer, fair-trading officer} of consumer redress.
2) Begin writing the roleplay for your assessment
Script:
THE STORY LINE OF THE Script HAS TO FOLLOW THE STORY LINE ON ASSESSMENT
TASK:
1. Sales assistant and the customer talking about scratched laptop - and what evidence that
customer will provide [receipt, insurance, warranty]?
2. Sales assistant tells customer that the customer scratched it them self. What does
customer say in reply?
3. Sales assistant then calls the manager who refuses to do anything about it. What do you
do now because manager refused to do anything about it?
1] Organisation: Script follows the structure of the role-play + structured in a pprecise and logical
manner.
2] Answers all questions IN DETAIL
3] Commerce terminology/words used in script;
Activity One - Video Analysis: Differences between Debit and Credit Card:
Based on the video, write down five differences between 'Credit Card' and 'Debit Card AND five
advantages/disadvantages of a CREDIT CARD.
Differences between Credit Advantages of Credit Card Disadvantages of Credit Card
and Debit Cards