DIGITAL GOVERNMENT :

TRANSFORMING SERVICE
DELIVERY TO CITIZEN

YBhg. Dato Sri Zainal Rahim bin Seman

Director General of MAMPU

PERSIDANGAN PENGURUSAN
KEMENTERIAN KESIHATAN MALAYSIA
11 DECEMBER 2015
 PRESENTATION OUTLINE

1 National Transformation Agenda

2 Digital Government in Malaysia

3 ICT in the Public Sector

4 ICT Strategic Thrusts (2015-2020)

5 ICT Focus Areas

6 Data Driven Government Service Delivery Transformation

7 Initiatives Showcase
2
 NATIONAL TRANSFORMATION AGENDA

To become a high income nation in 2020

VISION 2020

`
Preservation and High-income status
enhancement of unity Effective delivery of
and global
in diversity government services
competitiveness

1MALAYSIA Government Economic 10th and 11th

Transformation Transformation Malaysia Plan
People First, Optimizing the
Programme (GTP) Programme (ETP) New Economic
Performance initiatives Implementation
Model
Now 7 National Key 12 National Key provided and of high impact &
Macroeconomic
Result Areas Economic Areas indulging the low cost
growth targets &
(NKRAs) (NKEAs) new program in a
expenditure
allocation opportunities in short term
3
digital economy
April 2009 January 2010 September 2010 June 2010
 DIGITAL GOVERNMENT IN MALAYSIA

DIGITAL GOVERNMENT
eGOV 3.0

eGOV 2.0 TRANSFORMATIONAL

Using Online Services to
generate opportunities
through public
TRANSACTIONAL participation
Online Services
DYNAMIC
eGOV 1.0
FLUID
INFORMATION
Government
Websites

STATIC

1995 2007 2015 & 11th MP

 DIGITAL GOVERNMENT IN MALAYSIA

TRANSFORMATION
Efficiency
Digital Government Streamlined
transform the way Process

Public Sector operates GOVERNMENT

Lower operating
and deliver services cost
Engagement
Engagement

Time saving Collaboration

CITIZEN

Trust Transparency

Convenience
 ICT IN THE PUBLIC SECTOR

DELIVERY CHANNELS
Government
Agencies
Agencies Banks Portals Mobile Kiosk 1MOCC
Counters
Portals

PUBLIC SECTOR INITIATIVES

Mobile Services Digitisation of Paperless Integrated Shared
Online Services
& Apps Documents Government Services Services

MAMPU AGENCIES
1Gov*Net

my1Login

Big Data &

Open Data
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 ICT STRATEGIC THRUSTS (2015 - 11th MP)

Enhancing Public
Connecting Agencies DIGITAL Sectors Capability
GOVERNMENT

Resourcing Operations Engaging Citizen

 ICT STRATEGIC THRUSTS (2015 - 11th MP)

11th MALAYSIAN PLAN PRIORITIES

Citizen Centric Online Centralized & Shared ICT
Services Services

Public Sector Enterprise

Architecture

Open Innovation
Public Sector Cyber Through Open Data &
Security Big Data

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 ICT FOCUS AREAS - 2015 - 2020

Strengthening Public Enhancing

Strengthening ICT
Sector Service Infrastructure &
Governance
Delivery Infostructure

Capability, Capacity
Strategic and Competency
Collaboration Development

Compliance & Open Innovation and

Reliability Participation
 ICT FOCUS AREAS - 2015 - 2020

STRENGTHENING SERVICE DELIVERY SYSTEM

Internet Of Comprehensive
Things and Communication Increase
Gamification Plan Enterprise Wide
Applications

Websites Online &

Mobile Citizen Life
Rationalization
Services Portal

Enabling
Information
Sharing Cashless
Transaction

Open Data
& Big Data

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 DATA DRIVEN GOVERNMENT SERVICE
DELIVERY TRANSFORMATION
eGov dGov
Electronic Government began 1997 till now MAMPU GDO Big Data Digital Government & Beyond

Data Cleaning GOVERNMENT

DATA OCEAN
Data Processing
Methodology
Technology
DATA Category GDO
Visualization
CITIZEN TO Analytics SEAMLESS
GOVERNMENT CITIZEN CENTRIC
E SERVICE DATA DRIVEN SERVICE
GOVERNMENT GOVERNMENT
DELIVERY
Public use
11,000+
DATA GOVERNANCE LED BY MAMPU
Online
Services to Government
GOVERNMENT
Interact with DATA OCEAN OPEN DATA DATA WHICH CAN BE SHARED WITH PUBLIC to provide
Government UNDER DATA.GOV.MY services
focusing on
SHARED DATA DATA WHICH CAN ONLY BE SHARED AMONG THE life event
GDO
AGENCIES & TRUSTED DATA PARTNERS

DATA WHICH CAN ONLY BE

PRIVATE DATA ACCESSIBLE TO STAKEHOLDERS
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 PUBLIC SECTOR BIG DATA TRANSFORMATION
GOVERNMENT DATA OCEAN (GDO)

GOVERNMENT DATA
OCEAN
Government
Data NATIONAL DATA
Ocean GDO OCEAN
GOVERNMENT GOVERNMENT GOVERNMENT
HEALTH TRANSPORT EDUCATION
DATA LAKE DATA LAKE DATA LAKE

Data Cleaning Data Processing

National Methodology Technology NDO
Data Category Visualization
Ocean Analytics
HEALTH DIGITAL TRANSPORT DIGITAL EDUCATION DIGITAL
OCEAN OCEAN OCEAN

PRIVATE e.g.
DATA OCEAN QUALITY OF LIFE
Private
Enterprise COST OF LIVING
EDO COST OF GOODS
Data PRIVATE PRIVATE PRIVATE
Ocean HEALTH TRANSPORT EDUCATION
DATA LAKE DATA LAKE DATA LAKE

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 UNIFIED DATA SHARING FOR
MULTIPLE GOVERNMENT AGENCIES

Real time diseases updates

Real time drugs & medicine
updates
GOVERNMENT
HEALTH DATA LAKE VISUALIZATION Diseases outbreak early warning,
Data Cleaning
highlights
Data Processing
Methodology
Technology Real time trade value
Category Real time fraud for tax evasion
1. REGISTRATION DATA
Government Tax prediction & collection planning
2. INVENTORY DATA
3. ACCOUNTING DATA Data
Optimization
HEALTH DATA Transformation Area for new hospitals and clinics planning
OCEAN Service - GDOTS Subsidy & budget planning
Unified Platform Human resource planning
11th MP Quality of Life Transformation
THREE TYPES
OF DATA
CAN BE
LEVERAGED Real time drugs and medical product trade
AND Price analytics and enforcement
PRIVATE MONITORED Stock inventory checklists and supply
BY MULTIPLE
HEALTH DATA LAKE Pharmaceutical inventory control
AGENCIES
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 CENTRALIZED DATA EXCHANGE
CONCEPT DIAGRAM

User
Public | Business | Government Agencies

Delivery
Online
Channel services
Counter
services
Call center

Data Data Data Data Data

Integration Matching Profile Standard Analytics
Routing

Public Sector CDX

Business
Health (SSM)
Agency / (MOH) Education
Legislation
(MOE) Transportation
Data Source Security
Local
(MOT) National Authorities
Registation (JPN) (KDN)
 NEW INITIATIVES FOR THE FUTURE

OPEN DATA VALUE PROPOSITIONS IN HEALTH INDUSTRY

Source : National
15 Health Service(NHS), UK
 NEW INITIATIVES FOR THE FUTURE

HEALTH DATA LAKE

Operational dashboard managing resources
Data-driven quality & cost improvements
Prescriptive Analytics
Predictive Analytics
HEALTH DATA
WAREHOUSE

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 MOH INITIATIVES
CITIZEN CENTRIC SERVICES

Educating individuals,
promoting wellness, and
enabling self-care. Malaysia Health
Information Exchange
enabling continuity of care,
enhancing patient safety.

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 CITIZEN PORTAL BASED ON LIFE EVENTS

Healthy lifestyle Sex Education

Adolescent
Choosing a University
Going to School Getting a driving License
Child Young Adult Apply for a scholarship
Childcare
Employment

Getting an insurance policy

Paediatric Care Buying a car
Baby Adult Getting married
Nutrition
Buying a house
Vaccination

Retirement
Birth Registration Birth Old Age Staying Healthy
Geriatric Care

Death
Death Registration