HRIM e Book - 2009 - 06 - 19

job interview, job search and resume advice from HR professionals www.hrinmotion.
com
The Job Search Guide
Job Interview, Job Search, Resume Writing
By: www.hrinmotion.com
Table of Contents
Introduction ................................................................................................................................... 2
Tips for Planning Your Job Search Effectively .......................................................................... 3
What Are Your Job Skills .......................................................................................................... 4
Writing The Cover Letter and Resume .............................................................................. 5
Resumes ................................................................................................................................... 5
The Resume Format: ...................................................................................................... 6
Sample Resume 1: Graduate Student .................................................................................. 7
Sample Resume 2: Management .......................................................................................... 9
List Of Action Words For Resumes ......................................................................................... 11
Tips and Tricks For Effective Resumes .................................................................................. 12
The Cover Letter ......................................................................................................................... 13
Format ..................................................................................................................................... 14
Sample Cover Letter ........................................................................................................... 15
Tips and Tricks For Effective Cover Letters ............................................................................ 16
The Job Search........................................................................................................................... 17
The Job Interview ........................................................................................................................ 18
Before the interview ................................................................................................................ 18
The Interview Questions ......................................................................................................... 19
Open Questions: ................................................................................................................. 19
Closed Questions: ............................................................................................................... 19
Leading Questions .............................................................................................................. 19
Hypothetical/Situational Questions ..................................................................................... 20
Behavioral Questions .......................................................................................................... 20
Interview Tips and Tricks ........................................................................................................ 21
Common Interview Question (General)................................................................................... 22
Preparing Questions For The Interviewers ............................................................................. 24
The Interview Follow-up ...................................................................................................... 24
Sample #1: Thank you Letter .............................................................................................. 25
Sample #2: Thank You Letter ............................................................................................. 26
The Follow-up Phone Call ....................................................................................................... 27
Job Search Checklist ............................................................................................................ 27
Hrinmotion.com - job search advice from HR professionals

1
Introduction
In the competitive employment market, along with the ease of online job
applications, hiring managers commonly receive hundreds of applications for a
single job opening. Many factors influence the number of job applications
including the availability of skill set, the strength of the employer brand and the
attractiveness of the employment opportunity.
The internet has given job seekers more option and choice than ever.
However, it has also given employers more applicants to choose from. Because
of these dynamics, it is not uncommon for an employer to receive hundreds of
applications for a single job posting. This e.book will help you meet this
today’s job market challenge - to stand out from the crowd as the one to hire.
Job search, job interviewing and resume writing is my passion. I have authored
over 200 articles, blog posts, books and courses on the topic of job
preparation. While I cannot cover every aspect in detail in this e.book, I will
attempt to cover the most important points on job search, resumes and job
interviews.
I wrote this e.book because everyday I receive questions from job seekers that
I have already answered in newspaper and magazine articles, in our blog or in
the courses we have authored.
Why Most Applicants Fail
Hiring managers, agency recruiters and HR professionals who have screened

see first hand the common mistakes made by candidates. If you ask any of
these professionals about the most common resume and job interview mistakes,
I guarantee you that they can tell you without hesitation.
I think the main reason job seekers fail is due to a lack of education and
training on the topics of resume writing and job interviewing. Having
interviewed thousands of applicants, screened many resumes I can tell you that
most applicants are not aware of where they can improve. Quite often,
candidates are over estimate in their ability to impress an employer.
In our post, “Unskilled and Unaware”, we discuss a study that HRinmotion

conducted in 2006 that measures just how much candidates overestimate their
own job interviewing ability. The findings show that a vast majority of
candidates overestimate their own job interview skills by 44%.
The Importance of Interviews
The saying goes that you don’t get a second chance to make a first impression.
When it comes to job interviews, studies show that you only have a few minutes
to impress most hiring managers before they make up their minds.

2
Further to the above, chances are that you will have to interview more than
once for a job. Surveys on the hiring practices show that the majority of
employers interview candidates multiple times before making a job offer. From
an HR perspective, I can validate that this is true in the field. The cost of a bad
hire and turnover is making employers more diligent in their hiring.
Job Search Mindset
Looking for a job is a full-time effort. It takes getting yourself organized,

spending a lot of time and energy, keeping a positive outlook, and making
decisions. Especially for immigrants and students or job seekers with new to
the workforce.
Finding the right job takes planning and preparation. Whether you are a first-
time job seeker, already employed, or re-entering the job market, there are
basic steps you can take to prepare for a successful job search.
This package will introduce you to valuable information that will help you on
your way to successfully preparing and finding that right job.
Planning Your Time
Now is always the best time to look for a job. You have all the knowledge, skills
and abilities as the next person, so start now before someone else gets “your”
job. You’ve already made a good start by attending this workshop, so let’s put
those skills to use.
Finding w o rk can be a full time job, this means:
• Setting your own responsi b i l i ti e s t o h e lp you f in d tha t j o b y o u ’ ve a lw a ys

wa n ted , no o nes g oing to g i ve yo u an ything if yo u don ’t tak e the time to
marke t yours elf
• W ak in g up e ar l y a t a s e t t im e to s t ar t lo ok ing f or w or k . L ook ing f or w o r k c an
b e a fu l l tim e job on its ow n
• Us ing all yo ur se arch me th ods for a job , a ll d a y. 40 hou rs a we ek
• B e in g your ow n boss t o mak e s ur e y ou c ar r y o u t j ob s e arc h me tho ds an d be
p rep ared onc e you ’ ve b een c alled upo n
Tips for Planning Your Job Search Effectively
• Make a “To Do Lis t” in or der to ou tline • A l w a ys b e p r ep ared . H a v e a few

your daily/weekly j o b s e a r c h me th ods r es um es w it h y ou a l l th e ti me , w h o
kn ows when a “h ot j ob” w i l l a va il a b le
• T r y an d beg in your job s earc h ea rly. • F o ll ow- up w i th job lea ds r igh t awa y .
T h is g i ves e mp lo y ers a goo d i mpr es s i on Don’t wait to follow up the next day
a nd g i ves y o u ti me to s e nd o u t m or e
a pp lic a tions /res umes
K e ep a l is t o f al l th e c o mp an ies yo u ha v e • Ne tw ork you rse lf. Le t fa mily and
c o n tac te d , i nc lud in g : fr ie nds kn ow yo u ar e ac tive ly look in g
• Company Name for a job . Fo llow- up w ith new leads

3
• Co mp an y Ad dress i m med ia t ely
• Co n tac t p ers on (e -mail add ress)
• Ph one /Fa x n umber
• Y o u ma y w a n t to c a l l e mp lo y ers t o f in d • U s e al l in fo r ma t io n s o urc es : J ob ads ,
o u t w ho or w h ere t o ap pl y ( e .g . H u ma n p os ti ng , r ec r ui t in g /p lace me n t
Res ourc es De par tment) co mp an ies , as mea ns for look ing for
work
• W h en a pp ly i ng t o c om pa ni es , try a nd • Ap ply on- lin e thr oug h fa x mod ems or
d el i ve r to as m an y p l aces in t he s a me e - ma i li n g yo u r r e s um e to s el ec ted
a rea as poss ib le companies
What Are Your Job Skills
If you think you don’t have job skills, think again! Job skills are job-hunting
tools that you develop that give employers an idea of who you are – your
experience, your education, your accomplishments, your skill sets - and what
you have the potential to become.
If you don’t know how to determine your job skills, creating a personal
background and experience list may help you.
Tips for Creating a Personal Background and Experience List
Interests and Hobbies: • L is t a ll ho bb ies , inc lud in g spo r ts or c l ubs yo u

(Knowledge, skills and m a y b e i n vo l ve d or as s oc ia t ed w it h .
a b i l it ie s)
L is t a ll th ings tha t in ter est you
* A go od i de a t o i nc l ud e
h ob b ie s relevant to the job • L is t i tems y o u ar e goo d a t or have s pec ia l
sk il ls fo r
• W r i te d o w n a l l k n o w led ge , s k il ls a n d a b i l i ti e s
r equ ire d to d o a ll y our h obb ies an d i n ter es ts .
R e a l l y b e s p e c i f ic
Ed uca t io n: • L is t th e sch oo ls you a ttend ed , da tes , ma jor
s tu di es or sp eci fic d eta i ls o f co urs e c om pl ete d
• L is t a l l ad di t i ona l voc a t io na l or o n- th e- j ob
tra i ning
• L is t a ll de gr ees , d ip lomas , cer tifica tes , awar ds

a nd h ono r s
Work H istory: • L is t a l l j obs , inc lud ing f ul l- t im e , p ar t- t ime ,

v o lu n tee r an d s e l f- e mp lo y me n t
• W r i te d ow n a l l j ob d u ties w hi le in t h ese jobs.

Wh a t par ticu la r skills we re re qu ir ed to d o yo ur
job
Re fer en ces: • L is t a ll supe r vis ors , ma nag ers or ins tr uctors

yo u ma y ha ve work ed for or w i th. Make su re
the lis t is current.

4
Writing the Cover Letter and Resume
The Resume
“You begin a relationship with an employer the moment you apply for the job”
The above is a quote from a senior HR leader that highlights the importance of
your resume as a first step in cultivating a relationship with an employer. It
reminds us that an employer starts forming an impression of who you are well
before they ever meet you.
For example, an employer will form an impression of your ability to

communicate based on your resume and cover letter. Writing style can
communicate aspects of your personality style such as assertiveness,
confidence, etc. Spelling and grammatical errors in a resume or cover letter
suggests a lack of attention to detail. Believe it or not, everyday I still see
resumes with spelling and grammatical mistakes.
Resumes
Now that you’ve created a Personal Background and Experience List, let’s
create the resume. The purpose of a resume is to get you in the door for an
interview. Employers decide whom to interview based on the resumes they
receive for each job. The better your resume is, the more likely it is that you'll
get an interview.
The resume is a personal information sheet. It should contain details of your

experience, skills, knowledge and education; as well as give the employer
information to contact you. Your goal is to convince the employer that you have
what it takes to be successful for the vacant position, so show off – but make
sure you don’t lie or misrepresent.
W h at a re t h e a d va nta ge s of a r e su me?
• W i th a r esu me an yo ne in an y job c an b e view ed more fa vora bly th an

so me one witho u t. A we ll-wr i tten r esume shows a can dida tes or gan iza tio n
a nd p r ep ara t io n s k i l ls .
• T he r esu me s hows the emplo yer yo ur in teres ts in the co mp an y an d the

k n owl edg e , s k il ls , e x pe r i ence y ou are of f er in g .
• G i ves po ten t ia l e mp loye r s a m or e de ta i l abo u t you r pers ona l b ac k g r ou nd

r ather then jus t pr o viding an a pp lica tion form.
• A r es um e he lps k eep tr ac k o f c ur r en t a nd pre v io us i n for ma t ion in d e ta il and

is eas y to refer to during an interview.

5
The Resume Format:
1. Personal Information:
• Contact Name (First, last name)

• Address, Postal Code
• Contact Telephone Numbers (home/cell)
• E-mail
2. Job Objectives (optional):
• State your objective at the beginning of the resume to ensure that you
will be considered for the correct position. The objective does not have to
be included on the resume if the resume is being submitted with a cover
sheet.
3. Experience/Skills Summary:
• This is not a requirement; however, this brief summary can be a

beneficial tool in seeking a new job. Adding an experience/skills summary
will give the reader an immediate and brief insight into you experience
and skills before going through the entire resume.
4. Education:
• Details of your post-secondary education (e.g. college, university, trade

school) are necessary including the degree, diploma, or certificate
achieved. The education details should be listed from most recent to
least.
5. Work Experience:
• There is no limit on the amount of work experience to include in a

resume; however you do not want to go back too far. If your experience is
10 to 15 years in length but not relevant for the job being applied for, it is
not necessary to add it into your resume. The work experience should be
listed from most recent to least.
6. Volunteer Work:
• List all contributions you have made on a volunteer basis (e.g. non-profit
organization), Similar to the work experience section, the company, date
and experience details are required.
7. Hobbies/Interests:
• This section is optional. Some employers look for candidates who are
well rounded and show interests and hobbies outside of the workplace.
While other recruiters don’t require this section. The key is to be brief
here and where possible list a few personal hobbies and interests that
relate to the job.

6
Sample Resume 1: Graduate Student
Jane Jackson,
117 River St, Williams Lake, M6G 2K9
Phone (762) 222- 5678 Cell (604) 345-8976
E-Mail: JJackson@yahooo.net
OBJECTIVE: Seeking an entry-level position within the Engineering Department of a manufacturing facility.
EXPERIENCE & SKILLS SUMMARY:
• Engineering experience gained through placement studies.

• Experience with Auto-cad drawings.
• Proficient with Microsoft Word, Excel, Access, PowerPoint, Auto-CAD and Java.
• BS in Computer Science and Mechanical Engineering.
EDUCATION:
University of Victoria, Victoria, BC

2000 – Present
• Obtained a BS in Mechanical Engineering, Graduated with Honors.
ABC College, Victoria, BC

1999 –2001
• Obtained a BS in Computer Science
EXPERIENCE:
Chris & Sons Engineering Works, Victoria, BC May 2001 – Sept 2001
Placement Student
Summer Placement
• Performed time studies on each process in a large manufacturing area.

• Planned the floor layout for a new automated production line.
• Completed Auto-CAD drawings for the Senior Engineer on line layout and ergonomic space-saving
concepts.
• Identified potential bottlenecks to production, and developed methods to reduce and prevent these
impediments to efficiency.
• Completed change requests on production procedures and drawings.

7
Timetrax Engineering Co. Ltd., Nanaimo, BC June 2000– Sept 2000
Placement Student
Summer Placement
• Completed Auto-CAD drawings of proposed layouts for a large production facility in Nanaimo.
• Reviewed production procedures and engineering specs including machine drawings prior to submittal for
review in the change process.
• Developed and maintained a database for tracking tech files, equipment specs, equipment installation
checklists etc.
ADDITIONAL INFORMATION:
• Proficient in Microsoft Word, Excel, Access, PowerPoint, Auto-CAD and Java.

• Participated in a two-week course in Machine Design, Christmas 2000.
HOBBIES & INTERESTS:
• Football, Hockey, Swimming, Carpentry, Metalwork
References Available Upon Request

8
Sample Resume 2: Management
Markus Mathews
117 Ocean Drive, Vancouver, V5F 4H5
Phone 604- 277-7711 Cell phone 604-716-4444
mathew_m@hotmale.ca
OBJECTIVE:
Seeking a position as an Office Manager within a dynamic company.
EXPERIENCE & SKILLS SUMMARY:
• Organized individual with exceptional follow-through abilities and a comprehensive knowledge of

business management.
• Strong interpersonal skills; proven ability to work well with individuals at all levels.
• Possess strong problem resolution skills.
• Proven ability to gather, collate and use data effectively.
• Computer literate; proficient in current business software, spreadsheets etc.
• Dedicated individual; reputation for going beyond expectations.
EDUCATION:
West Coast College, Prince George BC

1994 – 1997
• BS in Business Studies, Graduated with Honors
EXPERIENCE:
March 1999 – March 2002: ABC Communications, Vancouver, BC
Office Manager
• Managed a staff of twenty employees within the purchasing and planning group.
• Responsible for the training and development of employees.
• Produced comprehensive analysis of training opportunities and skills gaps.
• Scheduled employee holidays, benchmarked employee salary increases against current standards,
performed employee performance evaluations and managed travel and expenses for the division’s
employees.
• Managed the division’s monthly $200,000 budget.

• Researched opportunities for improved services to clients.
• Liaised with internal and external departments and contractors to ensure delivery of components.
• Produced reports and analysis including data research and the compilation of statistics.
• Responsible for dealing with Human Resource issues and employee problem resolutions.

9
April 1997 – February 1999: True Industries, Burnaby, BC
Administrative Assistant
• Coordinated weekly work schedule for the development division including the monitoring of holidays and
sick days.
• Developed an effective filing system to track the status of work orders.

• Collated weekly sales targets data and prepared the weekly sales presentations based on the results.
• Responsible for general office duties such as scheduling meetings, maintenance of the internal and external
mail systems, filing, faxing and answering the telephone.
ADDITIONAL INFORMATION:
• Fluent in several languages including French, Spanish, German and Italian.

• Excellent Computer skills including Word, Excel, PowerPoint and Access.
• In my free time I enjoy traveling, reading and going to the movies.
References Available Upon Requests

10
List of Action Words for Resumes
• achieved • drafted • originated

• acquired • edited • oversaw
• adapted • eliminated • performed
• addressed • enforced • planned
• administered • established • prevented
• analyzed • evaluated • produced
• anticipated • expanded • programmed
• assembled • explained • promoted
• assisted • forecasted • provided
• audited • formed • publicized
• budgeted • founded • published
• calculated • generated • recruited
• centralized • guided • reorganized
• changed • hired • reported
• collaborated • implemented • researched
• composed • improved • resolved
• condensed • informed • reviewed
• conducted • insured • selected
• constructed • interpreted • separated
• contracted • interviewed • set up
• converted • launched • simplified
• coordinated • maintained • solved
• created • managed • surveyed
• cultivated • marketed • staffed
• demonstrated • minimized • supervise
• designed • motivated • taught
• developed • negotiated • tested
• devised • obtained • trained
• discovered • operated • used
• doubled • organized

11
Tips and Tricks for Effective Resumes
• Use a computer to help you prepare your resume. There are many easy-
to-use computer programs as well as Human Resources services you can
use to help you build a professional resume.
• When writing a resume the following information should be omitted from

the resume:
Date of Birth/Age.
Marital Status.
Sexuality.
Religion.
Political beliefs.
• Do not include salary or wages.
• Be sure all dates included in the resume are accurate. If unsure, do not
add them in.
• Centre and justify all headings and write out all words (no abbreviations).
• Show off-identify all accomplishments. This will sell you to a potential

employer. Don’t sell yourself short.
• Use action verbs (see list included). These words capture the reader’s
attention.
• Be specific short and clear. Use concise sentences.
• Make sure resume is clear and easy to read with lots of white space.
• Make sure resume has been proofread carefully by someone other then
yourself prior to sending them out to companies.
• Inspect all photocopies for clarity and any mistakes by the printer
(smudges/marks). Don't fold a laser-printed resume right along a line of
text.
• Be consistent with font sizes, font style, margins, bullets & bolding.
• Quantify your experience wherever possible. Cite numerical figures, such

as monetary budgets/funds saved, time periods/efficiency improved, lines
of code written/debugged.

12
The Cover Letter
Unlike the resume, which can be a more generic and general document, the
cover letter is tailored to each specific job. The cover letter is the initial letter
that a reader will see, before the resume, so it has to be specific, clear and
show intent.
Eff ect ive co ve r lett ers ar e co nst ru cte d w it h

c l os e att en t io n t o:
• Pur pose
• Au dience
• C o n ten t
• F or m a t
Purpose:
The cover letter and resume usually provide all the information which a
prospective employer will use to decide whether or not you will reach the next
phase in the application process: the interview.
While your goal is an interview and, ultimately, a job offer, the purpose of your
cover letter is to simply gain an attentive audience for your resume.
Audience:
A cover letter lets the prospective employer hear the applicant’s voice. It
reflects the applicant’s personality, attention to detail, communication skills,
enthusiasm, intellect, and specific interest in the company.
A cover letters should be tailored to each specific company and each specific
job. It is important to conduct research to know the interests, needs, values,
and goals of each company.
Content:
A cover letter should be addressed to the specific company and the specific
individual or department responsible in the decision making process. This can
usually be acquired through research or by calling the company to find out
whom you should address your letter to.
The letter should name the position, which is being applied to, and also make
specific references to the company. Indicate the your knowledge of and interest
in the work the company does, and an your qualification for the position. What
do you want the reader to know?
• Why you want to work at that specific company.

• Why you fit with that company.
• How you qualify for the position to which you applying.

13
The cover letter should also:
• Highlight the most important and relevant accomplishments, skills, and

experience listed in your resume.
• Point to the resume in some way (as detailed in the enclosed resume").
• Request specific follow up, such as an interview.
• Address employment gaps
Format
A cover letter should be in paragraph form with a formal tone.
The first paragraph should be brief, approximately two or three sentences,

stating:
• What job you are applying for and how you learned about it
• Any personal contacts you have in or with the company
• Your general qualifications for the job.
The body of your letter should consist of approximately one to three paragraphs
in which you expand upon your qualifications for the position: Most relevant
qualifications, demonstrating how your background and experience qualify you.
The concluding paragraph should request an interview. Inform where and when
you can be reached, and express willingness to come to an interview or supply
further information. Close by thanking the reader for his or her time and
consideration.

14
Sample Cover Letter
Jane Doe
1234 Creek Side Drive,
Vancouver, BC
V75 3F5
(604) 234-5786 (hm)
(604) 715-3456 (cell)
Date
Mr. Billy Bob,
Human Resources Manager,
ACE Tire Company,
Bridge Road,
Richmond, BC.
Dear Mr. Bob,
I was put in contact with you through Tom Timmons at Acme Recruitment Specialists. I was made aware
of your requirements to hire an Facilities Manager and I enclose my resume in application for this role.
My experience as an Facilities Manager has included a three year position as Facilities Manager at Burnts
Plastics where I had direct responsibility for four manufacturing lines over two shifts, a total of 143
employees and an aggressive manufacturing schedule and build plan. Prior to that I was a Facilities
Supervisor for four years with Yates Steels Inc where I supervised forty employees and managed all
aspects of production planning.
With my successful management experience and proven track record in manufacturing, I feel that I would
be a valuable addition to your company. I enclose my resume for your attention and hope that if you have
any questions that require clarification you will not hesitate to contact me at the above telephone
numbers.
I would personally like to discuss this further and will contact you within the next week to arrange a
meeting at your convenience.
Yours sincerely,
Jane Doe
Jane Doe
Enclosure: Resume

15
Tips and Tricks for Effective Cover Letters
• Always send resume with a cover letter.
• Always address the cover letter to a named individual or specific

department (e.g. Human Resources Department).
• The first paragraph must grab a reader’s attention.
• Don't depend on the employer to take action. Request action. Request an

interview, and tell the employer when you will follow up to arrange it.
Then, Do So. This will increase your chances of getting interviews if you
call the employer.
• Make sure there are no typos, misspellings, incorrect grammar or

punctuation.
• Use simple language and uncomplicated sentence structure.
• Make sure you tell the reader how you found out about the vacancy.
• Keep the cover letter brief. Never more than one page. Each paragraph
should have no more than one to three sentences.
• Tell the employer how you can meet his or her needs and contribute to
the company.
• Do try to answer the question that the employer will be asking while
reading your letter: "Why should I interview this person?"
• Use your cover letter to highlight the aspects of your resume that are
relevant to the position. Do not simply repeat your resume.
• Avoid negativity.
• Make sure all personal contact information is correct so the potential

employer can reach you.
• Use action verbs.
• Make sure you personally sign the letter.
• Uses e-mailed cover letters, but keep them shorter and more concise.

16
The Job Search
Now that the cover letter and resume are prepared its time to start looking for
job opportunities that fit your skills and goals. The job search takes time, so
the more effort you put into seeking work, the greater the chance you'll
experience early success.
Be organized by setting targets and recording your activities daily. Strategies

may have to be reviewed or altered if there are too many rejections.
When searching for a job, there are a number of options, including:
• Paper based Publications
• Major daily newspapers.

• Local papers.
• National newspapers.
• Trade and industry journals.
• Employment books at local library or bookstore.
• Internet sites
• www.bctechnology.com
• www.workopolis.com
• www.monster.ca www.careerclick.com
• www.canjobs.com
• www.canadajobs.com
• www.actiojobs.com
• www.careerowl.com
• www.jobshark.com
• www.bcjobs.ca
• www.allstarjobs.ca
• www.hotjobs.ca
• www.indeed.com
• www.simplyhired.ca
• Networking through friends, contacts, and local community. Let people

know you are seeking work and the area(s) you are targeting.
• Unsolicited applications cover letter and resume sent to targeted

employers to express interest in working for them. Use resources such as:
• “Cold calling”.
• Yellow Pages.
• Professional / trade directories.
• Company information.
• Notice boards at public notice boards, community centres.
Recruitment/Employment Agencies look for suitable candidates on behalf of

you and store your personal resumes/details on file for future opportunities.

17
The Job Interview
Your resume has been chosen and now you are one step closer to landing that
position. It's your chance to show the employer that you have what it takes for
the job and able to communicate effectively.
Before the interview
1. Gather as much information on the company as you can
• Look at the companies website: This will give you a good overview of the
company's philosophy, culture and business concepts and fiscal reports.
• Be Careful- make sure you have the right information.
2. Learn about the person interviewing you
• Know the names and job titles of the people you will be speaking to.
• How to spell and pronounce the interviewers' names.
• Ask the person who set-up the interview or look at the company website.
3. Gather Your Information
• Take all gathered information and write them neatly on a piece of paper,
this will prepare you for the interview. The information will give you
confidence going into the interview.
4. Practice Potential Interview Question
• Anticipate the questions that might be asked by the interviewer based on

your personal experiences and work history.
• Use the questions provided in this package, look into the many career-
oriented books and interview preparation websites.
5. Dress To Impress
• Dress and groom for the interview as you would for the job. Look neat
and clean.
• Conservative colours such as blue, black, grey portrays a professional
image.
• Well pressed shirt, pants, ties and traditional skirts (not too short) should
be worn.
6. Pack your case / portfolio
• Extra copies of your resume (printed on resume paper).

• Copies of your letters of reference.
• Sample of work that may have been done in a previous position and is
beneficial for the position.
• A pad of paper and two pens to take notes.

18
The Interview Questions
While we have created a growing library of interview questions, there is no

single method to predict every question the interviewer(s) are going to ask you
in an interview, so the best method of preparation is knowing the types of
interview questions that exist and practice. Acknowledging the different
question types will prepare you for the unpredictable and ready you ahead of
the game.
Here are the different types of interview questions that may be asked in an
interview:
Open Questions:
These questions encourage the flow of information. Questions usually begin

with words like, What, Why, When, Where, Tell me about or how and encourage
a broad response. These questions most often are asked, while going over your
resume, so make sure the resume is accurate and correct. Interviewees will
usually respond well to an open question.
Ex amp le:
• T e ll me a bo u t you r s e lf?
• W h y do you w an t to le a ve yo ur current job? ( W h y d id y o u l ea ve y o ur

last job?
• Wh y do you w an t to wo rk for us?
• How do you han dle press ure and s tress ?
• W h a t qu al i fi es yo u for t h is job ?
Closed Questions:
These questions are direct and focused. This type of question is not used very
often since it only lead to 'yes' or 'no' answers, however these questions are
useful for concluding and summarizing. Effectively used in confirming
information
Ex amp le:
• A r e y ou a va i lab le t o w o r k i n C an ada ?
• Ha ve you atte nde d any wo rksho ps th is ye ar?
• C a n you s ta r t ne x t Mon da y?
Leading Questions
Leading questions are directive and always indicate the preferred answer or
telegraph the interviewer's opinion. These are not productive in obtaining depth
or qualify of information

19
Ex amp le:
• I e xpec t you pre fer to wo rk in a te am?
• Y o u are w i ll i ng to w or k e v er y o dd w eeke nd a r en ' t you ?
Hypothetical/Situational Questions
These questions require you to imagine yourself in a situation and what steps
you would take to solve the problem presented. These questions are open in
style and pose a 'What if...' scenario. They can be useful in analyzing
knowledge, attitudes, reactions, creativity and speculative thinking.
Ex amp le:
• W h a t c ou ld y o u s ee as th e ma j or o bj ec ti v es o f t his jo b? I f y ou w er e
h ir ed b y our o r ga niz a ti on , how w o ul d you ide n ti t y t he m a jor r ol es a nd
r esponsibilities of yo ur n ew p osition ?
• I n y our o p in io n , w ha t d oes i t tak e t o be e f fec t i ve in s a les or m ar k e t in g?

Wh a t are yo ur p ersona l mo tiva tio na l tech niq ues? H ow wo uld you
r es o l ve c on f l ic t i n a gr oup s i tu a tio n? I f yo u w e r e g i ve n t h is ass ign me n t,
h ow w ou ld y o u pr oceed ?
• I f y o u w er e h ir ed b y ou r org an iz at i on , how w o ul d you ide n ti t y t he m a jor

r oles an d res pons ib ilities o f your n ew pos itio n?
Behavioral Questions
Behavioral interviews are very probing in nature and are based on the concept
of “predictable future behavior.” In other words, what you have done in the past
strongly suggests what you will do in the future. They are similar in nature to
hypothetical questions in that they can measure knowledge, attitudes,
reactions, creativity and thinking.
Ex amp le:
• G i ve me a s p eci f ic e xa mp le o f a t i m e w he n y o u use d go od jud gme n t an d

l og ic in s o lvi ng a pr obl e m?
• G i ve me a s p eci f ic e xa mp le o f a t i m e w he n y o u ha d to c o n for m to a po lic y

w i th w h ich y o u d id n o t a gr e e?
• T e ll me a bo u t a t ime w h en yo u ha d too ma ny t h in gs to d o an d you w e r e

r equ ire d to pr ioritize yo ur tasks ?
• T e ll me a bo u t a t ime y o u w er e ab le t o s uc c es s f ul l y d ea l w i th a noth er
p erso n e ven w hen that ind i vidu al ma y no t ha ve pe rsona lly like d yo u (or
vice ve rsa)?
• Desc ribe a time w he n yo u an tic ip a ted po ten tia l p rob lems an d deve lo ped
p r e ve n ti v e m eas ures?

20
Interview Tips and Tricks
• Offer firmest handshake. A firm handshake shows confidence and grace

under pressure.
• Eye contact. Look the interviewer straight in the eye shows confidence
and honesty. This will impress them and make you appear capable.
Continue making eye contact throughout the entire interview. Do not let
your eyes wander. Wandering eyes indicate lack of interest, nosiness, or
that there may be boredom by the interviewer.
• Keep Smile. Keeps the candidate relaxed and calm.
• Take The Drink. If offered coffee, juice or water. Go ahead and take it.
You can take sips while you think about your answers… it will buy you
time.
• Sit up straight. Slouching shows lack of interest.
• Speak Clear - but never interrupt. The key is to be clear and to the
point without being too chatty. Interrupting the interviewer in mid-
sentence, may throw of the interviewer and you may miss the question all
together. Keep it short and to the point when answering questions.
• Nod. A nod demonstrates interest in what the interviewers are asking,
and shows you are paying attention.
• Offer Compliments. This shows off your interpersonal skills as well as
your comfort level in the environment in the environment.
• Laugh. This shows the interviewers your easygoing personality.
• Take a Deep Breathe. Deep breathing will help keep calm.
• Be Prepared. Make sure you are ready for all types of questions that may
be asked and know your resume well.
• Take Notes. Taking notes shows you are well prepared. You may also
ask the interviewers if you may take notes or right down answers as the
questions are being asked.
• Don’t Rush. Take your time. Think of all questions thoroughly before
answering.
• Show Your Interest. Always end the interview with, "I am very interested
in the position.
• Review your resume. Don’t get caught off guard when the interviewer
asks you about your resume.

21
What Not To Do…
• Speculate on future industry trends without being properly educated.
• Lie about education or previous responsibilities.
• Arrive late with what seems like a good excuse.
• Negotiate salary shortly after the interview begins.
• Talk (babble) long after the interviewer's question has been answered
• Speak badly about previous employers or colleagues.
• Interrupt (slightly or continuously, depending on the patience of the
interviewer) the interviewer while he or she is speaking.
• Arrive unprepared.
• Utilize negative statements, such as "I could have finished the project,
but..." or "I found it difficult to...” negativity can weigh heavy on an
interview.
Common Interview Question (General)
• What are the responsibilities of your current or previous position?
• What do you know about this industry?
• What do you know about our company?
• How long will it take for you to make a significant contribution?
• What is your most significant accomplishment?
• Why did you leave your last job?
• Why do you think you would like to work for our company?
• If it were your first day, what would you say to the associates you will be
working with?
• What have you done to overcome major obstacles in your life?
• Are you willing to relocate?
• How would you describe your work style?
• Tell me about yourself?
• Why do you think we should hire you for this job?
• How do you define success?
• What was the last book you read?

22
• What area of this job would you find most difficult?
• What leadership/supervisory roles have your held?
• What is your weakness?
• What is your strength?
• What accomplishments are you most proud of?
• What has been your greatest crisis, how did you solve it?
• What person has had the greatest influence on you, why?
• What do you like best about your job/school? What do you like least?
• How has college prepared you for this career?
• Describe your ideal job.
• Why did you choose this particular field of work?
• What have you done that shows initiative?
• In what areas of the job would you expect to be most successful.... least?
• What do you see yourself doing in 5 or 10 years?
• What are your salary requirements?
• What frustrates you?
• Describe a situation with an irate customer and how you handled it?
• What aspect of this job do you consider most crucial?
• What are your long-range career objectives and how do you plan to
achieve them?
• How do think a friend would describe you?
• What motivates you?
• How many hours a week do you need to work to get the job done?
• How do you work under pressure?
• What two or three things are most important to you in your job?

23
• Tell me about other jobs you've had. In hindsight, how could you have
improved your performance?
• What skills do you want to improve?
Preparing Questions For The Interviewers
At the end of the interview you may be asked if you have questions. Never end
without a question, show your interest, have some questions ready. Look as if
you are thinking about whether you have any questions and then ask an
appropriate one from a list you have beforehand. Here are some potential
questions that may be asked:
Ex amp le:
• H ow w ou ld y o u desc r ib e a t yp ic al w or k da y?
• W h a t is t he b es t par t o f w or k ing a t t his c omp an y fo r y ou ?
• Are ther e sign ifican t op por tun i ties to take se minars , c lass es ,
e tc . t o learn m o r e a b o u t t h e d i f fe r e n t face ts o f the co mp an y?
• W h y di d you jo in t he c o mp an y?
The Interview Follow -up
The Thank-you letter
The thank-you letter must be sent right after you've been on a job interview. At
the very latest, send thank-you or follow-up letters by mail within 24 hours of an
interview. You may even want to ensure that the interviewer has your thank-you
letter in hand no later than end of the next day. The letter shows your interest
in the position and serves as a constant reminder to the interviewers who you
are.
The letter should be a simple note thanking that person for taking the time to
meet you, saying how much you enjoyed your discussion, and how much you'd
like to join the team.
A tangible letter will appear more personal rather then sending a e-mail. With a
email, the probability is high that it will be glanced at and forgotten.

24
Sample #1: Thank you Letter
Ms. Jane Doe, Director of Human Resources

ABC Company
1234 Ocean Lane, Suite 500
Burnaby, BC, V7R 4R5
January 1st, 2004
Dear Ms. Doe,
Thank you for meeting with me today. I enjoyed learning more about ABC Company and hearing about
your plans for market expansion.
In my current position I manage over 100 receivable accounts. Through an incentive program, I decreased
turnaround time for incoming payments from 60 days to an overall average of 45 days.
As ABC Company expands its market, tracking and improving receivables will be important. With my
experience, we can accomplish these goals, save money, and maintain good client relations at the same
time.
I look forward to our next discussion and the chance to meet with your CFO, Ms. Daniels. In the
meantime, please let me know if you'd like additional information.
Sincerely,
Jack Jackson
Jack Jackson

25
Sample #2: Thank You Letter
September 20, 2004
Mr. Joe Smith

Human Resource Manager
ABC Company
111 Employment Way
Richmond, BC V6T 5R5
To Mr. Joe Smith:
Thank you for the opportunity to discuss the secretarial position this morning. Our conversation gave me
a better understanding of ABC Company and the requirements of the job. The additional information
from Max and Kathryn was helpful in gaining a better perspective of the position.
My strong office and interpersonal skills will definitely make a contribution to your company. I am
proficient in all of the computer software packages that you use and possess the customer service
experience that you want.
I enjoyed meeting the office staff and touring the facility. This is clearly a quality organization with an
emphasis on efficiency and a dedication to teamwork. I would consider it a privilege to join your team
and look forward to hearing from you.
Again, thank you for your time and consideration.
Sincerely,
Jack Jackson
Jack Jackson

26
The Follow-up Phone Call
If you haven't heard anything after a week CALL THEM. A friendly phone call
after a week tells the employer that you are truly interested. The call will serve
to remind the company about you they may not want to let go.
You can also ask (in a polite fashion) in about how long they'll be making their
decision. If that date passes and you still haven't heard anything call again. It's
not being pushy it's being persistent.
Job Search Checklist
3 CLARIFY YOUR JOB TARGET

Decide what type(s) of position(s) you want.
Make a “To Do List” in order to outline your job search methods.
Keep a list of all the companies you have contacted or plan on contacting
(get contact information)
Do some company research prior to applying (e.g. location, market,
service, company culture etc.).Use the internet as a tool to check
company websites.
Select your preferred geographic location and starting salary.
3 WRITE YOUR RESUMÉ AND COVER LETTER
Attend a workshop, use book and/or internet searches to help with
resumes and cover letter writing
Use the handouts on writing resume and cover letters to assist you (found
in this workshop package)
Have a friend, family member or other professional(s) look over and
critique your resume and cover letter before sending it out
Make sure the information on the resume and cover letter is correct
and accurate and current
3 PREPARE FOR YOUR JOB SEARCH
Networking is very important. Let people know that you are looking
for a job, especially if you know someone that works in the field in
which you are interested
Join a professional association related to your field of interest. This
is a good way to network.
Use different methods of looking for the right job (e.g. Newspapers,
internet job sites, notice boards and recruitment agencies)
Send Unsolicited cover letter and resumes to targeted employers of
interest.
Use different methods of sending your resume and cover letter to
companies of interest (e.g. In-person, fax, mail or e-mail)
Keep extra copies (hard copies) of your resume at all time
Purchase professional business attire for your interview.
Make sure all your references are in current and aware

27
3 CONTACT POTENTIAL EMPLOYERS
Begin contacting potential employers with phone calls, visits,
letters, and e-mail
Start keeping records on employer contacts.
3 PREPARE FOR THE INTERVIEW
Attend a workshop, read a book and/or use internet sites to help you
prepare for an interview
Gather as much information on the company as you can
Set up a mock interview with friends, family members or other
professionals. This is a helpful way to improve your interviewing
skills
Dress To Impress
Pack case/portfolio for interview (extra resumes, references, work
sample, pad/paper and questions for the interviewee(s))
3 FOLLOW UP
Send thank you letters to organizations that interviewed you.
Contact organizations again that interviewed you, if you have not
heard from them within 5-10 business days since interview

28

HRIM e Book - 2009 - 06 - 19

Caricato da

Informazioni sul documento

Titolo originale

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

HRIM e Book - 2009 - 06 - 19

Caricato da

Copyright:

Formati disponibili

job interview, job search and resume advice from HR professionals www.hrinmotion.

The Job Search Guide

Job Interview, Job Search, Resume Writing

Hrinmotion.com - job search advice from HR professionals

Why Most Applicants Fail

Hiring managers, agency recruiters and HR professionals who have screened

In our post, “Unskilled and Unaware”, we discuss a study that HRinmotion

The Importance of Interviews

Hrinmotion.com - job search advice from HR professionals

Job Search Mindset

Looking for a job is a full-time effort. It takes getting yourself organized,

Planning Your Time

Finding w o rk can be a full time job, this means:

• Setting your own responsi b i l i ti e s t o h e lp you f in d tha t j o b y o u ’ ve a lw a ys

Tips for Planning Your Job Search Effectively

• Make a “To Do Lis t” in or der to ou tline • A l w a ys b e p r ep ared . H a v e a few

Hrinmotion.com - job search advice from HR professionals

What Are Your Job Skills

Tips for Creating a Personal Background and Experience List

Interests and Hobbies: • L is t a ll ho bb ies , inc lud in g spo r ts or c l ubs yo u

• L is t a ll de gr ees , d ip lomas , cer tifica tes , awar ds

Work H istory: • L is t a l l j obs , inc lud ing f ul l- t im e , p ar t- t ime ,

• W r i te d ow n a l l j ob d u ties w hi le in t h ese jobs.

Re fer en ces: • L is t a ll supe r vis ors , ma nag ers or ins tr uctors

Hrinmotion.com - job search advice from HR professionals

For example, an employer will form an impression of your ability to

The resume is a personal information sheet. It should contain details of your

• W i th a r esu me an yo ne in an y job c an b e view ed more fa vora bly th an

• T he r esu me s hows the emplo yer yo ur in teres ts in the co mp an y an d the

• G i ves po ten t ia l e mp loye r s a m or e de ta i l abo u t you r pers ona l b ac k g r ou nd

• A r es um e he lps k eep tr ac k o f c ur r en t a nd pre v io us i n for ma t ion in d e ta il and

Hrinmotion.com - job search advice from HR professionals

• Contact Name (First, last name)

2. Job Objectives (optional):

• This is not a requirement; however, this brief summary can be a

• Details of your post-secondary education (e.g. college, university, trade

• There is no limit on the amount of work experience to include in a

Hrinmotion.com - job search advice from HR professionals

EXPERIENCE & SKILLS SUMMARY:

• Engineering experience gained through placement studies.

University of Victoria, Victoria, BC

• Obtained a BS in Mechanical Engineering, Graduated with Honors.

ABC College, Victoria, BC

• Obtained a BS in Computer Science

• Performed time studies on each process in a large manufacturing area.

Hrinmotion.com - job search advice from HR professionals

• Proficient in Microsoft Word, Excel, Access, PowerPoint, Auto-CAD and Java.

HOBBIES & INTERESTS:

• Football, Hockey, Swimming, Carpentry, Metalwork

References Available Upon Request

Hrinmotion.com - job search advice from HR professionals

EXPERIENCE & SKILLS SUMMARY:

• Organized individual with exceptional follow-through abilities and a comprehensive knowledge of

West Coast College, Prince George BC

• BS in Business Studies, Graduated with Honors

March 1999 – March 2002: ABC Communications, Vancouver, BC

• Managed the division’s monthly $200,000 budget.

Hrinmotion.com - job search advice from HR professionals

• Developed an effective filing system to track the status of work orders.

• Fluent in several languages including French, Spanish, German and Italian.

References Available Upon Requests

Hrinmotion.com - job search advice from HR professionals

• achieved • drafted • originated