chapter 1

Definitions
Personnel administration is an art of managing
people or human resources who work for the
organization (Mondy & Noe).

Public Personnel Administration (PPA) is a

branch of human resource management that is
concerned with the acquisition, development,
utilization and compensation of a public
organizations workforce (Maimunah
Aminuddin)
 Importance Of PPA
To employ and develop employees for the
benefit of organization since they are an
important asset.
To ensure public organization has enough and
competence staff to perform the tasks of the
particular organization.
To improve the productive contribution of the
public servants.
To ensure that all government employees are
treated well according to the HRM principles.
 The Objectives Of PPA
Societal objective - to be socially responsible to
the need and challenges of society.
Organizational objective to recognize that
personnel administration exists to contribute to
organizational effectiveness.
Functional objective to maintain the personnel
admin contribution at a level appropriate with
organisations needed.
Personal objective to assist employees in
achieving their personal goals.
 Functions OF PPA
3. Compensation and
2. Human Resource Development (HRD) Benefits
a. Training and Development Compensations are financial rewards to
b. Career Planning and Career employees for performing organizational
Development work through pay and incentives.
c. Organization Development Benefits are non financial rewards such as
d. Performance Appraisal holidays, sick leave and medical coverage.

1. Staffing
a. Human Resource
Planning (HRP)
b. Job Analysis
c. Recruitment
d. Selection

5. Safety and Health

4. Employee and Labor Relations
Safety involves protecting employees from
- Employees are represented by union
injuries caused by work related accidents.
- Eg: The Congress of Unions of Employees in
Health refers to the employees freedom
the Public and Civil Services (CUEPACS)
from physical or emotional illness.
 PPA Manager
Personnel manager is the individual who
normally acts in advisory or staff capacity,
working with other managers regarding
human resource administration matters.

The PPA manager is primarily responsible

for conducting the administration of
personnel to help the public organization
achieve its goals.
 The Roles Of PPA Manager

1.Planner personnel matter 3. Coordinator personnel

safety & health

5. Mediator
personnel relation

2. Facilitator Training & 4. Auditor performance &

Development compensation
 PPA Challenges
Mergers, takeovers and competition
Globalization Several issues such as culture, legal and business practice
differences

From manual employees to knowledgeable employees

Embracing New
Equipped with skills to enable them to make plans and
Technology decisions, identify problems and solve them

Managing Change Change can happen reactively or proactivel

Managing and developing

talent or human capital To compete in global market

Human resource cost is one of the biggest expenditure

Cost Reduction Downsizing, outsourcing and mergers

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 Factors Affecting PPA

External Factors
Internal Factors

Factors that affect a

Factors that affect a
firms human resources
firms human resources
from outside the
from inside organization.
organizations
These factors can be
boundaries. These
controlled by the
factors are beyond their
organization through
control but organization
certain strategies and
can take several action
policies.
to minimize the impact

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 1. External factors
Labor Market
Pool of individuals external to the firm from which the organization obtains
its workers. It always changing and inevitably cause changes in the workforce
of an organization.
Legal Considerations/Requirements
Relates to various issues on laws, policies, rules and regulations imposed by
the federal, state and local government that affect the HR policies.
Economic Conditions
Recruiting qualified workers are more difficult during economic booming
compared to during economy downturn.
Technological Changes
Technology changes rapidly and HR must cope up with this changes to ensure
organizational success.
Unions
Comprised of employees who have joined together for the purpose of
dealing with their employer. Any collective bargaining made will give an
impact toward the organizations directly.
Society
Society may also exert pressure on HRM by means of ensuring the
organizations to comply on social responsibility.
 2. Internal Factors

Organization
Policy

Internal
Labor
Financial
Supply and
Demand
Factors inside a firms
boundaries that affects its
human resources

Organization
Operation
Performance
Public Service Department
(PSD)
Being a public sector agency
personnel in the provision of high-
performance human resources
capable of providing excellent service
through policy formulation and
management of human resources for
Public Service in Malaysia.
http://www.jpa.gov.my/
 TUTORIAL
Individual Assignment Chapter 1