ITS Quick Reference Guide

Table of Contents
Getting Help from ITS ....................................................................................................................................................... 2
Whats My Email Address? ............................................................................................................................................... 2
How to Connect to Wireless ............................................................................................................................................. 2
Outlook Web Access ......................................................................................................................................................... 2
Connecting Remotely - VPN ............................................................................................................................................. 3
Password Policy ................................................................................................................................................................ 3
Forgotten Passwords ........................................................................................................................................................ 3
OWL .................................................................................................................................................................................. 4
Network Drives ................................................................................................................................................................. 4
Softphone ......................................................................................................................................................................... 4
Local Backups ................................................................................................................................................................... 5
SPAM E-mail Management ............................................................................................................................................... 5
Traveling Phone Guide ..................................................................................................................................................... 6
Calling other Global Offices .............................................................................................................................................. 6
Checking your Voicemail .................................................................................................................................................. 6

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 Getting Help from ITS
Should you encounter any IT related problems or require an
IT service, contact Terumo BCT ITS Service Desk one of the
following ways:
Create a Q ticket
While connected to the Terumo BCT network, use the Q icon
on your desktop to launch the ITS system to submit a ticket.
or
Go to Internet Explorer: Type Q in the address bar and
press the Enter Key on your keyboard
or
Go to myWorkNet: Locate and click the Q link
When the login screen appears:
1. Enter your network user ID and password
2. Click log in or press the enter key on your keyboard
The Request Management page displays
3. Select the desired Service Category
4. From the Services list, locate the appropriate topic and
click the Request Now button
You will be:
Prompted to complete the Provide Information screen
Mandatory fields are designated by a *
Use the Add Attachment button, if needed
Use the Submit button to send your request
Call the ITS Service Desk
Contact the Terumo BCT Service Desk, at extension 4222 or
101-4222. External users call: (303) 231-4222 or 011-1-
303-231-4222
Whats My Email Address?
The default naming convention for email addresses is your
first name . last name@terumobct.com
Example: jane.doe@terumobct.com
In the event of multiple associates having the same name,
middle initials, numbers or nicknames are commonly
used.
Requests for name changes, nicknames, or corrections are
coordinated through HR.
How to Connect to Wireless
Throughout many Terumo BCT offices, there are wireless
connection choices.
The wireless connection name available to you is:
CaridianBCT1
This connection is security-based, available only with your
company-issued laptop and offers the same access as
your wired connection from your desk. This is ideal for:
o Conference rooms
o Public areas in the building
o Anywhere a wired connection is unavailable
Expect slower performance especially during peak hours
Always remember to disconnect your wireless connection
when returning to your desk to increase your speed.
We are able to offer support for wireless connections in
Terumo BCT offices only. Support for home networks is
not available.
Outlook Web Access
Logging on to Outlook Web Access (OWA)
1. Open a web browser
2. In the address line, type in www.terumobct.com
3. Click Employee Resources at the bottom of the page
4. Click Terumo BCT WebMail to display the logon screen
In the Domain\user name field, type your domain
name, a backslash, and
your user name (example:
BCT\jdoeusb)
o The domain name is
BCT
Type your Password.
o Your Password is the
same one you
normally use in the
office
Note: If you receive a message that says, You are not
authorized to view this page or You do not have
permission to view this directory or page using the
credentials you supplied, it typically indicates that you do
not have access permissions setup with ITS.
To request access, contact the ITS Service Desk at x101-4222
or 303-231-4222
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Connecting Remotely - VPN Password Policy
VPN allows access to email, SharePoint, myWorkNet and The policy is designed to protect Terumo BCTs computing
other files and services from outside the Terumo BCT office. resources and data from unauthorized access and to maintain
information security in accordance with appropriate business
Launch VPN needs, audit criteria and applicable regulations.
1. Connect your Terumo BCT laptop to an Internet
connection (wired or wireless) and right-click the icon in Password Rules
your System Tray in the bottom right corner near the
All passwords must be at least eight characters in length
clock, or in your Start menu under Palo Alto Passwords expire every 90 days
Networks GlobalProtect GlobalProtect, select the Passwords cannot be reused
File menu item and click on the Connect option Passwords may not contain your name or your account
2. Enter your Terumo BCT user name and password, then All passwords must contain three of the following four
types of characters:
click Sign In.
o Numeric ( 1 2 3 4 5)
Remember: Your password is case-sensitive! o Uppercase alphabetic ( A B C D E)
o Lowercase alphabetic ( a b c d e)
3. After you o Special characters ($&%*@#)
successfully
Avoid using special characters at the beginning of your
authenticate to the
password to ensure successful SAP use.
VPN connection, a
window will appear Passwords are prohibited from being shared, written down or
letting you know sent via e-mail
that you are
securely connected Password Pointers
to the Terumo BCT
network Steps to create a complex password that is easy to
remember:

Think of a phrase: I love getting to work at 9:00 a.m.!

End the VPN Session Convert it to a password: Lov2w0rk@9!
1. Right-click on
This is a strong password because it is long, easy to
the VPN icon
remember and has a mix of upper-case and lower-case
in the system letters, numbers, and symbols.
tray and
select
Disconnect Forgotten Passwords
Self Service Account Management (SSAM) allows associates
to change forgotten or old passwords and to unlock their
accounts securely from any computer with Internet access.
SSAM service is capable of resolving password issues after a
simple enrollment procedure. Associates select the challenge
questions of their choice and provide the answers needed to
verify identity.

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Enrolling in SSAM
1. Open your web browser and type PWD into the address
bar, then click Enter on your keyboard. (If a Security
Alert box appears, click the YES button.)
On a public computer, visit https://pwd.terumobct.com
2. At the screen, type your network username (e.g.
jdoeusb) and password into the User Name and
Password fields (leave all other fields/options the same)
and click the Log in button.
3. To set up your Challenge Questions, click the Password
Manager tab, click the link Manage my Challenges that is
located on the left side of the web-page.
4. Place a Check-mark beside ONE challenge question at a
time and click the Edit button.
5. Type your answer in the Response / Retype Response
boxes, and click the OK button. Note: you cannot use the
same answer for more than 1 question.
6. Repeat steps 4 and 5 a minimum of 3 times - the screen
will display a green bar once completed. Then select the
Log Off option toward the top of the screen and close
Internet Explorer.
Using SSAM to Reset Your Password
1. If you have forgotten your password or it has expired,
type PWD into the browser of another internet-
connected computer or visit https://pwd.terumobct.com
2. Enter your user name, click on the Forgot Your
Password? link and follow the instructions after
answering your challenge questions.
Using SSAM to Unlock Your Account
1. If your account is locked, type PWD into the browser of
another internet-connected computer or visit
https://pwd.terumobct.com
2. Enter your user name and current password then select
Enable my accounts from the left pane
3. Place a check in front of the Revoked/Locked account
with the Managed System Name of usbssmidm02
4. Click the OK button at the bottom of the page, then the
Refresh button to verify it is now Enabled
OWL
The Online Wisdom Link is Terumo BCTs training system
designed to develop our internal associates and meet our
commitment to lifelong learning.
To access the system:
1. Visit myWorkNet, click Training and select OWL login
or simply type OWL into Internet Explorers address bar.
2. Use your standard network username and password to
login.
Network Drives
Several network drives are automatically connected each
time you log in. These drives are backed up regularly and are
only available within an office or by using VPN.
The S drive is an unsecure public drive used for
temporary storage. It is accessible by everyone and is
permanently deleted once a week.
The U drive [U.S. only] is a personal drive assigned to
each employee. The drive is accessible by that employee
only.
The W drive is the group drive in the U.S. but available
worldwide. It is used for longer term storage and has
limited accessibility based on departmental membership.
LATAM & Larne Facility
The G drive is the group drive used in Latin and South
America as well as at the Larne facility.
EMEA & APAC
The V drive is the group drive used throughout Europe,
the Middle East as well as the Asia Pacific region.
Softphone
Softphone is an application on your laptop that allows you to
make phone calls as you would from your desk phone.
Getting Connected
1. First verify you have a reliable internet service. Typically
we recommend either a cable or DSL internet service
provider. Additionally, we recommend hard wiring your
connection to your laptop with an Ethernet cable and
avoiding wireless (Wi-Fi).
2. Establish a VPN connection to the Terumo BCT network
3. Execute the Avaya Softphone
program
4. At this point you are ready to
complete the login procedure
by pressing the Log in key.
Note: The application needs to be preconfigured prior to first
use. Please contact the Service Desk for assistance.
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 Local Backups
You can select earlier backup dates if needed by selecting the
For those associates who have laptops, work off site or travel, desired date under the "Earlier" folder.
an application called InSync from Druva is used to back up
your files to a secure location over the internet.

Usage

When InSync begins an automatic back up, you will see a

brief message balloon in the lower right corner of your
Desktop, which will disappear in a few seconds

Your account will automatically run a backup every 12 hours,

so manual backups should rarely be initiated by the user

By opening InSync, you can force an additional

Backup, or Restore files on your computer..

SPAM E-Mail Management

Backup will start the Backup process and Restore will bring
up the following screen to allow you to restore previously
backed up files.
We are currently using a product called Proofpoint as an
email filtering tool. All BCT email users will receive a daily
Terumo BCT Email Summary, or TES. This daily summary
email will identify all emails and their corresponding sender
caught as SPAM or Bulk (e.g. marketing material) for the
recipient. A Proofpoint Frequently Asked Questions
document is located here if you want additional information
and instructions:
http://myworknet.terumobct.com/resources/myWorkNet
Files/FinalProofpointFAQ_20151015.pdf
This FAQ walks you through adding senders to an individual
safe list or block list.

Click on the Computer name in the upper left of the window

and then select the folder that the files you want to restore
are located in.

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 Traveling Phone Guide
Use this decision guide to help you decide the least expensive
Listening to messages
way to place international phone calls while travelling. Rewind [1]
Pause/Resume [2]
Best option: Softphone Forward [3]
Slower [4]
Can you connect to the internet with your laptop? If so, the
Envelope [5]
softphone application allows for long distance calls to be
Faster [6]
billed as if you were placing the call from your office.
Quieter [7]
Better option: Mobile Phone Reset volume [8]
Louder [9]
Terumo BCT has negotiated rates for placing calls while Reset speed [0]
roaming. Skip message [#]

Note: Brussels associates can call one another when in After listening to a message
Belgium without incurring a charge.
Print [2]
Poor option: Calling cards or credit cards Replay [4]
Forward [6]
Use only when necessary Delete [7]
Reply [8]
Worst option: Billing calls to your hotel room Skip [#]
While this seems a convenient choice, it is the most
expensive and should be avoided at all costs.
To send a voice message
Calling other Global Offices From the main menu, press [2]
1. Record your message and press [#]
There are several other Terumo BCT offices around the globe 2. Enter recipients extension and press [#]
connected to our internal phone system. To call them from 3. Repeat step 2 for additional recipients
your desk, you must dial a V-NET code before the extension, 4. When finished entering recipients, press [#] [#]
to be routed to the correct office. 5. To send, press [#]

V-NET Prefix To change your settings

Brussels: 111+extension From the main menu, press [4]
Buenos Aires: 160+extension Record greetings [1]
Hong Kong: 132+extension Turn special features on/off [2]
Lakewood: 101+extension Default fax number [4]
Larne: 112+extension Personal distribution lists [6]
Tokyo: 136+extension Personal operator [7]
Password [9]

Checking your Voicemail Shortcuts

1. Call the voicemail system Cancel/return to menu/exit [*]
a) Press the Message button on your phone Finish/skip/bypass [#]
b) Dial your desk phone and press [*]
2. When you are prompted, enter your password and press
[#]

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