ORACLE STATEMENT OF DIRECTION

SIEBEL CRM ON DEMAND

INTEGRATION PACK FOR ORACLE
E-BUSINESS SUITE
SIEBEL INTEGRATION

LEVERAGES INVESTMENTS
Siebel CRM On Demand Integration Pack improves customer
IN ORACLE APPLICATIONS
relationships by seamlessly connecting Siebel CRM On Demand to
Key Features:
• Consolidate your customer,
the Oracle E-Business Suite. Siebel CRM On Demand Integration
contact and product Pack combines the ease of use and rapid deployment capabilities of
information
• Synchronize customer, Siebel CRM On Demand with the power of the Oracle E-Business
contact and product data in
Suite.
real-time
• Provide a true 360 degree
view of your customers
Provides a 360-Degree Customer View
• Enable a complete Lead-to-
Cash business flow Siebel CRM On Demand Integration Pack ensures consistent customer data across
your front- and back-office applications. The pre-built integration delivers
KEY BUSINESS BENEFITS consistent customer, contact, and product data from within Oracle E-Business Suite
Provide a complete customer and Siebel CRM On Demand. This provides your sales agents with the ability to
view:
work from the same customer records and product data that you have previously
• Ensures consistent customer
data across all applications
established in your back-office applications. When sales representatives need to
• Arms salespeople with critical create a new customer record or add an additional contact during their day-to-day
information activities, Siebel CRM On Demand Integration Pack allows these new records to be
• Enables personalized,
synchronized between the Oracle E-Business Suite and Siebel CRM On Demand.
knowledgeable service
Siebel CRM On Demand Integration Pack arms your sales team with critical
Improve Sales Agents’ customer information such as opportunities, quotes, orders, invoices, and service
Productivity:
• Increases efficiency and
requests. The 360-degree view provides sales agents with better customer insight,
effectiveness by reducing resulting in more effective customer interactions.
errors and re-work
• Allows sales agents to spend
Improves Sales Agent Productivity
more time with customers
• Facilitates information-driven
With the Opportunity to Quote business flow, CRM On Demand sales opportunity
customer interactions information is passed into a newly created Oracle E-Business Suite quote. Once the
quote is generated, sales representatives can further negotiate the quote with their
Enable rapid integration with prospect or customer and convert the quote into an order. The Opportunity to Quote
Siebel CRM On Demand:
• Provides a pre-built
business process dramatically improves productivity within your organization by
integration pack reducing errors and re-work, which allows salespeople to spend more time with their
• Requires minimal IT customers. And leveraging the comprehensive functionality of Oracle Quoting
resources
ensures the validity of product configurations, pricing, and discounts –resulting in
• Leverages existing Oracle
data faster delivery of consistent and accurate quotes. Furthermore, this capability is
enabled within a graphically intuitive interface providing powerful ease-of-use
features.

1
 ORACLE STATEMENT OF DIRECTION

RELATED PRODUCTS AND

SERVICES:
• Siebel CRM On Demand
• Siebel CRM Call Center On
Demand
• Siebel CRM On Demand
Professional Services

Siebel CRM On Demand Integration Pack allows users to create Oracle E-Business Quotes
directly from their Siebel CRM On Demand Sales opportunity information.

Enables Rapid Integration

Siebel CRM On Demand Integration Pack provides a pre-built connector to integrate
your existing Oracle E-Business Suite applications with the power of Siebel CRM
On Demand. Included in this capability are powerful data quality management
features to ensure consistent and accurate customer records. The Integration Pack is
built with Oracle Fusion Middleware – Oracle’s leading, standards-based and
customer-proven software—and requires minimal IT resources, allowing for rapid
deployment to help reduce your total cost of ownership. Siebel CRM On Demand
Integration Pack also leverages the existing integration capabilities–web links,
custom tabs, and web services–of Siebel CRM On Demand. These integration
functions allow you to tap into the power of Oracle E-Business Suite.

The Oracle Advantage

12+ years of CRM leadership. An industry-leading on demand CRM solution
teamed with a highly comprehensive suite of business applications for the enterprise.
Proven business results.

For more information on how the Siebel CRM On Demand Integration Pack for
Oracle E-Business Suite can empower your business, contact your Oracle
Application Sales Representative.

Availability
This integration pack is planned to be available in 2007.

Copyright 2006, Oracle. All Rights Reserved.

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