VOC Green Belt DMAIC

Importance (1-5)
2015 2

VOC
Customer complaints First Second Third Forth Total First
Ink Splash 3.6 2 24 8 34 10
Printing

Misregistration 4.5 2 2 26 14 44 15
Inkline 3.4 13 8 21 12
Scum 2.4 5 2 6 7 20 3
CYLINDER CLEAN 2.7 1 12 11 24 7
Ink Level Low 3.1 3 3 6
Shade Variation 1.8 3 3 1 1 8 10
Misprint 0.5 1 1 2 1
stains 1.0 1 1 1

DELAMINATION 1.0 3 15 8 6 32 4
SEALING PROBLEM 3.0 3 1 4
1.7
Lamination

EXTRUSION MISSING
WHITE SPOTS 2.0 1 4 2 7 3
WHITE LINING 0.9 3 3 6
LOW WHITENESS 1.1 3
MELTING 0.9 4 3 7 3
HIGH THICKNESS 1.1 3 1 1 5
LOW GSM 1.0 1 1
THICKNESS VARIATION 0.5 1
PinHoles 2.8 6
Stickiness 0.5 1 1 2
High GSM 0.5 1 1
Low Seal Strength 0.5 1 1
DOUBLE LAYER FILM 0.5
NO INNER LINING 0.5 1 1

OFF-SLIT 0.5 1 8 12 21 7
Slitting and
Rewinding

SHORT WIDTH 2.8 1 2 10 9 22 8

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 VOC Green Belt DMAIC
Slitting and
Rewinding
WRINKLES 2.3 2 5 3 10 2
CORE DAMAGE 1.7 1 8 14 23 12
IMPROPER JOINT 3.1
LOOSE WINDING 0.5 3 5 8 3
CUT AT THE EDGE 1.3
ROUGH EDGE 1.3 1 3 1 5 1
UNDER WEIGHT 0.9 2
SHORT METER 0.8 1 1 2 2
CUT IN BETWEEN 0.8

Surface Damage 5 5 27 21 53 21
Deep Cut 2.275
Transportati
on

other complaints like silver line

2.8 6
1.8 3.9
stains 1.0 2.2
Ink Splash 3.6 7.7
Misregistration 4.5 9.5
Inkline 3.4 7.22222
Scum 2.4 5.18182
CYLINDER CLEAN 2.7 5.75
Ink Level Low 3.1 6.5
Misprint 0.5 1
DELAMINATION 1.0 2.16667

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VOC Green Belt DMAIC

SEALING PROBLEM 3.0 6.27273

EXTRUSION MISSING 1.7 3.57143
WHITE SPOTS 2.0 4.33333
WHITE LINING 0.9 1.85714
LOW WHITENESS 1.1 2.33333
MELTING 0.9 1.83333
HIGH THICKNESS 1.1 2.4
LOW GSM 1.0 2.16667
THICKNESS VARIATION 0.5 1
Stickiness 0.5 1
High GSM 0.5 1
Low Seal Strength 0.5 1
DOUBLE LAYER FILM 0.5 1
NO INNER LINING 0.5 1
OFF-SLIT 0.5 1
SHORT WIDTH 2.8 5.9
WRINKLES 2.3 4.9
CORE DAMAGE 1.7 3.625
IMPROPER JOINT 3.1 6.5
LOOSE WINDING 0.5 1
CUT AT THE EDGE 1.3 2.66667
ROUGH EDGE 1.3 2.8
UNDER WEIGHT 0.9 2
SHORT METER 0.8 1.66667
CUT IN BETWEEN 0.8 1.66667
Surface Dammage 5.0 10.625
Deep Cut 2.3 4.83333

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VOC Green Belt DMAIC

2016 2017

Second Third Forth Total First Second Third Total Grand Total
5 9 4 28 2 2 11 15 77
10 7 13 45 4 2 6 95
4 7 6 29 2 6 7 15 65
2 9 7 21 4 7 5 16 57
6 4 2 19 3 3 46
5 10 13 34 2 2 39
5 4 19 27
1 2 1 1 5
5 1 2 9 3 3 13
61 424
5 9 4 22 2 8 5 15 69
1 6 3 10 7 4 11 25
2 8 5 15 5 2 4 11 26
1 1 1 6 13
1 1 7
1 3 1 8 2 1 3 11
1 4 1 1 12
4 3 7 1 1 13
1
1 1 3 1 1 2 5
5 10 3 24 24
2
1
1
1 1 2 2
1
44 213
4 5 6 22 4 7 5 16 59
4 5 3 20 5 2 7 49

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VOC Green Belt DMAIC

3 2 7 5 7 12 29
5 2 6 25 1 12 4 17 65
1 1 2 1 1 3
2 5 1 11 1 3 1 5 24
1 4 2 7 5 2 7 14
6 1 8 1 2 3 16
1 1 2 6 2 2 4 10
1 4 7 1 1 10

73 279
4 4 29 2 1 3 85
4 1 5 10 1 7 11 19 29
22 114

0.278538813

179
0.4765625

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VOC Green Belt DMAIC

Confidence Level=60%
Average defect/quarter
7.7
9.5
7.2
5.2
5.8
6.5
3.9
1.0
2.2

6.3
3.6
4.3
1.9
2.3
1.8
2.4
2.2
1.0
1.0
6.0
1.0
1.0
1.0
1.0
1.0

5.9
4.9

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VOC Green Belt DMAIC

3.6
6.5
1.0
2.7
2.8
2.0
1.7
1.7

10.6
4.8

Six Sigma Certification Page 7