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Chapter 1Understanding the Changing and Challenging Office Quiz

TOTAL
NAME: POINTS: 100
DATE: GRADE:

Listing (20 points)

Identify two functions for each of the following office support functions:

1. Routine:

2. Technical:

3. Analytical:

4. Interpersonal:

5. Managerial:

Short Answer (30 points)

1. What is a company mission statement, and what is its purpose?

2. What is ethics? What is a companys code of ethics?

3. What are the advantages and disadvantages of a line organization?

4. What are the advantages and disadvantages of a line-and-staff organization?

5. What does administrative in a persons title denote? What does assistant in a title
denote?

6. What is an organizational chart?

7. What job title usually indicates a top-level manager?

8. What job title usually indicates a middle-level manager?

9. What job title usually indicates supervisory-level managers?

10. What is line organization authority?

11. What is participatory management?

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12. What is chain of command?

13. What is telecommuting?

14. What is a virtual assistant?

15. What are the common classifications of authority?

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True/False (20 points)

1. _____ Office support staff is usually needed only in larger organizations.

2. _____ Staff managers have direct responsibility; line managers work in an advisory,
functional, or service capacity.
3. _____ To recognize the chain of command in any organization, you need to
understand how the authority has been established
4. _____ Knowing about your company allows you to leave the impression with others
that you are knowledgeable and can be a source of reliable information.
5. _____ According to the text, the main function of virtual assistants assist large
companies with word processing.
6. _____ The word assistant denotes a higher level of responsibility than the word
administrative.
7. _____ A companys code of ethics is a way to assure the public the company is
concerned and is addressing ethics with its suppliers, customers, and employees.
8. _____ Virtual assistants are professionals that work independently in their own small
office or from their home.
9. _____ Staff managers have direct responsibility with employees.
10. _____ Line mangers have the final say in accepting or rejecting the recommendations
of staff managers.

Multiple Choice (20 points)

1. A generic term that is being used to denote an employee that performs all types of basic
office functions is a/an
a. Coordinator.
b. Line manager.
c. Virtual assistant.
d. Assistant.

2. Typical office support functions range from clerical to secretarial or administrative. Which
of the following is not categorized as one of the functions?
a. Routine.
b. Technical.
c. analytical.
d. Systematic.

3. In a line organization, authority flows in a straight line from

a. Top management to supervisory level.
b. Parallel from top management to supervisory.
c. From lower level to middle management level.
d. Supervisory level to vice president.

4. Bringing together project teams consisting of employees with the talents needed to work
on a specified project is called
a. Participatory management.

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b. Informal management.
c. Personnel management.
d. Team management.

5. Which of the following is not an advantage of the line organization?

a. Employees have direct accountability to their superiors.
b. Clear-cut place for each worker.
c. Is more structured, thus, less flexible.
d. Ease of understanding.

6. Line organizations are frequently referred to as

a. Military.
b. Flexible.
c. Scalar.
d. Both a and c.

7. You need to recognize that a manager can have

a. Line authority.
b. Staff authority.
c. Neither a or b.
d. Both a and b.

8. The oldest and simplest organizational structure is

a. Participatory management.
b. Lineandstaff management.
c. Toplevel management.
d. Line organization.

9. Which of the following U.S. job titles are similar to the ones found in the international
market?
a. Team Secretary
b. Secretary/Commercial Assistant
c. PA
d. All of the above

10. Your role in the company involves

a. Contributing to the companys overall mission.
b. Acquiring the necessary skills and putting them to use efficiently.
c. Making sure you are current on such areas as the common job titles in your field
requires.
d. All of the above.

Short Answer (10 points)

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1. _______________ is the science of fitting the workplace to meet the employees physical
and psychological needs.

2. A wrist ailment typically caused by incorrect alignment of hand and wrist when using the
computer keyboard is called _______________.

3. The direction authority flows in a companys management/employee organization is called

______________.

4. ________________ is a persons motivation based on his or her ideas of right or wrong.

5. Office personnel working from home or other remote location connected to the office via
computer is called ____________.

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