Canon CDS Software Solutions Guide

Content Delivery System
Software Solutions Guide

Content Delivery System Software Solutions Guide
IMPORTANT
THE CONTENT DELIVERY SYSTEM SOFTWARE SOLUTIONS GUIDE IS

INTENDED TO PROFILE BASIC PRODUCT INFORMATION AND SPECIFICATIONS.
IN ADDITION, THE GUIDE SETS FORTH THE REQUIRED DEALER SUPPORT
SOFTWARE POLICIES AND PROCEDURES.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL SOFTWARE FUNCTIONALITY AND PERFORMANCE
AND FROM SPECIFICATIONS AND INFORMATION FOUND IN ADVERTISING AND
OTHER PRINTED MATERIAL.
USE OF THIS SOFTWARE SOLUTIONS GUIDE SHOULD BE STRICTLY
SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
REVISIONS
Revision Date Section(s) Details

Original Release of Content Delivery System Software
0 October 2009 All
Solutions Guide
Added MEAP Application Installation
1 November 2009 I, IV Revised the contractual considerations when getting
started.
Rev. 1 Content Delivery System Software Solutions Guide November 2009

Page ii
Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. e-Support Center website: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) website: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
This Service Guide is the property of Canon U.S.A., Inc.

Canon U.S.A., Inc. 2009. All rights reserved.
The information contained in this Software Solutions Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Software Solutions Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this
Software Solutions Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for
any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Providers possession,
use, or misuse of this Software Solutions Guide.
As an authorized Canon dealership for the Content Delivery System you agree that the Content Delivery System and
its related hardware/software accessories will not be exported from the United States except in strict accordance with
the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations
controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Software Solutions Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates listed
herein are subject to change without notice. The latest version is available online at the ISG Central and e-Support
websites noted above. Please make certain that you are using the latest version. Specimens from Web pages
included herein are for illustration purposes only.
Canon imageRUNNER, and MEAP are registered trademarks of Canon, Inc. imageWARE is a registered trademark
of Canon U.S.A. Inc.
All other company names and product names may be trademarks or registered trademarks of their respective owners
and are hereby acknowledged.

Page iii
Table of Contents
I. Introduction.........................................................................................................................................................1
A. Purpose ...........................................................................................................................................................1
B. Product Overview ............................................................................................................................................1
II. Dealer Authorization Requirements..................................................................................................................5
III. Content Delivery System Technical Training...................................................................................................5
IV. Getting Started....................................................................................................................................................5
A. How to Access .................................................................................................................................................5
B. Service Materials .............................................................................................................................................5
C. Cost Reduction Simulator ................................................................................................................................5
D. Servicing Notes................................................................................................................................................6
E. Contractual Considerations..............................................................................................................................7
F. White Paper .....................................................................................................................................................7
V. Technical Support Offerings .............................................................................................................................8
A. Dealer Support Requirements .........................................................................................................................8
B. Canon U.S.A. Support Offerings......................................................................................................................9
C. Call Escalation Procedure..............................................................................................................................12
D. On-Site Support .............................................................................................................................................13
E. Professional Services ....................................................................................................................................13
VI. Appendix ...........................................................................................................................................................14
A. Instruction Book Insert 1 Terms of Content Delivery System ....................................................................14
B. Instruction Book Insert 2 Statement Regarding Third Party Software .......................................................15
C. Instruction Book Insert 3 ................................................................................................................................17
Tables
Table 1 Basic Professional Service for On-Site Support .....................................................................................13
Figures
Figure 1 On-Site Method.........................................................................................................................................2
Figure 2 'Scheduled' Delivery Method.....................................................................................................................3
Figure 3 'Full Remote' Method .................................................................................................................................4
Figure 4 e-Support Center Login Screen ..............................................................................................................10
Figure 5 ISG Central Login Screen ........................................................................................................................11
Figure 6 STSD Service Guides on ISG Central .....................................................................................................11
Figure 7 Support Escalation Flowchart.................................................................................................................12

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I. Introduction
A. Purpose
The Content Delivery System (CDS) is Canons next generation system for the
delivery and installation of firmware, MEAP applications, and imageRUNNER
software options to the imageRUNNER ADVANCE devices. Advantages of the
CDS include reduced service costs (labor, travel), and improved first call
resolution. Another benefit is that the latest version of firmware is always
available to download and install on the imageRUNNER ADVANCE devices.
The value of using the CDS is realized when updating multiple imageRUNNER
ADVANCE devices. Up to 40 minutes can be saved per machine that would
ordinarily be used for machine preparation, downloading, and installation.
To utilize the CDS on the imageRUNNER ADVANCE, the device will need to
have access to the internet. The Service Technician will need to perform a
communications test from the Service Mode of the imageRUNNER ADVANCE to
validate the devices ability to communicate to the CDS distribution Server. To
fully utilize the CDS on the imageRUNNER ADVANCE the device must enable
imageWARE Remote and be registered on the Universal Gateway (UGW).
B. Product Overview
There are three methods to deliver the firmware and applications to the
imageRUNNER ADVANCE devices:
1. MEAP Application Installation and Registration

imageRUNNER ADVANCE Device end-users have the option to install and
register MEAP applications via the CDS.
Without the CDS the Technician or end-user would be required to generate a
license file via the License Management System and then install the MEAP
application using the Service Management Service or Device Application
Manager plug-in of the imageWARE Enterprise Management Console. With
CDS, the Technician or end-user administrator is able to install and register
the MEAP application from the imageRUNNER ADVANCE Device.
With this method, the CDS is accessed directly from the imageRUNNER
ADVANCE device touch panel to download, register, and install the MEAP
application to the imageRUNNER ADVANCE Device. The technician would
enter the License Access Number of the MEAP application when prompted
and follow the instructions on the touch panel to install and register the MEAP
application.
Some MEAP applications include a Software License Agreement that must be
agreed to before completing the installation and registration process.

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2. On-site Method
Using the On-site Method, the Dealer technician is not required to download
the firmware to laptops, CDs, or Flash drives, as the current firmware is
always available via the CDS.
With this method, the Technician visits the customer site to access the CDS
from the imageRUNNER ADVANCE and download the firmware to the engine
HDD. The Technician has the option to download the firmware immediately or
schedule the download. In addition, the Technician has the option to manually
install the firmware, or automatically install after the download is completed.
The Dealer has the option to permit administrators to perform their own
download and installation from the user mode. (This option is only available to
update to the latest firmware only.) The Service Technician can enable this
feature via Service Mode (disabled by default). This option does not require
the Service Technician to visit the customer site.
Figure 1 On-Site Method
1) Technician access CDS to

download firmware.
Technician
CDS
iR ADVANCE
CDS Updater
Firmware 2) Firmware is downloaded to
DB the engine.
3) Manual operation to install
3. Scheduled Delivery Method

Using the Scheduled Delivery Method the Service Technician remotely
arranges for the firmware data to be downloaded to the imageRUNNER
ADVANCE HDD from a distribution server. This method ensures that the
firmware is downloaded and available during the next site visit.
The Technician accesses the imageWARE Remote Portal to schedule the
imageRUNNER ADVANCE to download firmware (between 24 hours and 7
days following a request). The imageRUNNER ADVANCE updater receives
the download schedule when the e-RDS polls the UGW for the update
information. The updater schedules the imageRUNNER ADVANCE to
download the appropriate application or firmware from the CDS database to
the imageRUNNER ADVANCE HDD.
After the download, the Technician manually installs the application or
firmware from the imageRUNNER ADVANCE HDD.
Note: The Service Technician must enable eRDS and the CDS-UGW switch
on the imageRUNNER ADVANCE device(s). In addition the imageRUNNER
ADVANCE device(s) must be registered on the UGW.

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Figure 2 'Scheduled' Delivery Method
Dealer Partner 1) Sets customer, model, and imageWARE Remote

delivery time on the imageWARE
Remote Portal.
Operator
2) Notifies firmware delivery

instruction to e-RDS.
CDS
iR ADVANCE
Embedded RDS
3) Firmware is downloaded
Firmware to the engine. CDS Updater
DB
4) Manual operation to install
Technician
4. Full Remote Method

The Full Remote Method is a process to download firmware data to the
imageRUNNER ADVANCE HDD from a distribution server and then
automatically install the device firmware. The Technician is not required to
visit the customer site to download or install the firmware.
The Technician accesses the imageWARE Remote Portal to schedule the
imageRUNNER ADVANCE to download and install the firmware (between 24
hours and 7 days following a request). The imageRUNNER ADVANCE
updater receives the download/Install schedule when the e-RDS polls the
UGW for the update information. The updater schedules the imageRUNNER
ADVANCE to download the appropriate application or firmware from the CDS
database to the imageRUNNER ADVANCE HDD and install the downloaded
file.
Note: The Service Technician must enable eRDS and the CDS-UGW switch
on the imageRUNNER ADVANCE device(s). In addition the imageRUNNER
ADVANCE device(s) must be registered on the UGW.

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Figure 3 'Full Remote' Method
Dealer Partner 1) Sets customer, model, and imageWARE Remote

delivery time on the imageWARE
Remote Portal.
Operator
2) Notifies firmware delivery

instruction to e-RDS.
CDS
iR ADVANCE
Embedded RDS
3) Firmware is downloaded
Firmware and installed to the engine. CDS Updater
DB

Page 4
II. Dealer Authorization Requirements

To become authorized and maintain authorization to implement the CDS service,
each Authorized Dealer location must have at least one (1) Systems Engineer or
Service Technician who has successfully completed the imageRUNNER
ADVANCE C9000 or the imageRUNNER ADVANCE C5000 Series Training
Programs and received certification.
III. Content Delivery System Technical Training

Training for implementation and use of the CDS Service will be provided in the
imageRUNNER ADVANCE Systems Training course 1 . This is the first course in
the learning path to be followed to secure imageRUNNER ADVACE C9000 or
imageRUNNER ADVANCE C5000 certification. This course is a blended program
where all of the theoretical information is learned through online modules and is
reinforced with a hands-on classroom experience. Technicians and System
Engineers will learn in the imageRUNNER ADVANCE Systems course everything
from key operations, security, send features, network expansion and printing
options.
The Content Delivery System component of the imageRUNNER ADVANCE
Systems course teaches the student how the CDS works with the UGW and the
MEAP application Updater. The student will learn the different methods of CDS
delivery and see how scheduling is configured and customized to meet both the
dealers and customers needs. Finally, the student will experience a CDS
firmware update on an imageRUNNER ADVANCE 5051 machine.
IV. Getting Started
A. How to Access
To utilize the CDS on the imageRUNNER ADVANCE, the device will need to
have access to the internet. The Service Technician will need to perform a
communications test from the Service Mode of the imageRUNNER ADVANCE to
validate the devices ability to communicate to the CDS distribution Server.
B. Service Materials
A CDS Service Manual titled Updater V1.0 is available on eSupport for
reference by the Service Technician and/or service trainer.
C. Cost Reduction Simulator

A simulator is being developed to assist Canon Dealers in estimating the cost
savings that can be realized with the implementation of the CDS Service. This
tool will be released in the near future.
1
Please refer to the imageRUNNER ADVANCE C9000 PRO/C7000 Series Service Guide or the imageRUNNER ADVANCE
C5000 Series Service Guide for the imageRUNNER ADVANCE Systems course details.

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D. Servicing Notes
Refer to Operation Manual and Updater Service Manual for additional infomation.
1. General
If the network connection is interrupted during a firmware/application
download from the CDS server, the Updater on the device will retry the
download after one (1) minute. Continuous interruption of one (1)
minute or more will cause a download error. In this case, re-setting the
download is required.
COPY/PDL jobs may be sent to the device during the download of
firmware/application software from the CDS Server. When the device
main power is turned OFF then back ON in order to update the firmware
or apply the application software, any COPY/PDL jobs in process may
be cancelled.
2. Firmware Distribution
To prevent repeat downloads when the device version is changed after
setting the schedule for firmware download, the schedule is
automatically canceled.
CAUTION - Never turn OFF the device main power when updating
software with downloaded firmware. If the main power is turned OFF
during a software update, the Service Support Tool may be required to
reinstall firmware.
Scheduling a firmware download via the UGW can be set between 24
hours and 7 days following a request.
When operating with CDS Updater in service mode, all versions of
firmware registered in the CDS server are displayed on [Applicable
firmware] and can be selected.
CAUTION
Technical Publications (available on eSupport) for each version must be
checked to understand precautions and compatibility between the
selectable versions and current device version.
Note: The CDS/Updater uses a unique Version information. Example :
20090831.0203301
o Prefix 8 digits (Ex. 20090831): Release date (Ex. August 31st,
2009)
o Next 5 digits (Ex. 02033): Device MN-Cont version (Ex. v20.33)
o Next 2 digits (Ex. 01): Revision (Ex. 01). These 2 digits are also
used in cases where the MN-Cont is same as before, but other
firmware versions are different from previous ones.
Recommendation: Maintain a back up of the firmware in the event the
CDS server is temporarily unavailable.

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E. Contractual Considerations
Note that the Instruction Manual will include conditions for use and acceptance of
the CDS Service. It will also contain language to help the customer understand
the conditions for use and acceptance of third party software that is embedded in
the hardware and controls the hardware features (these conditions will also be
addressed in the Limited Warranty for Embedded Software). These three files
are in the Appendix.
Finally, CUSA recommends your Dealership consider including the following
language in the Maintenance Agreement with your end-user customer as it
pertains to the use of the CDS service:
Before the start of the provision of the Service, The Dealer should
secure written authorization on the following items from the End User;
(1) To prepare, on the End User side, an internal IP-based network
and Internet access available continuously to network connected
Products.
(2) To authorize relevant Canon USA Dealers to establish and carry
out, during the period of provision of the CDS Service,
HTTPS/HTTP communications between the various servers
involved and the Products through End Users network and Internet
connection.
(3) To authorize a Product itself or relevant Canon USA Dealer
servicers to download or update Contents to be used with the
Products from CDS and to transmit Service data (e.g. serial
number, information of firmware) of the Products to the various
servers involved, using such Products.
(4) To follow, with respect to use of third partys software, terms and
conditions described in the manual packaged with the Product, in
the event firmware provided through the CDS Service includes a
third partys software.
F. White Paper
A Technology White Paper for the CDS Service is available on the Canon USA
web site (http://usa.canon.com) as a source of information that can be shared
with your customers and/or their IT department to further explain the nature of
this service.

Page 7
V. Technical Support Offerings
A. Dealer Support Requirements
1. Content Delivery System Dealers Must:

o Provide first level support for the Content Delivery System to end-users through
trained Service Technician(s)/System Engineers. Second level support for the
Content Delivery System will be provided directly to the Dealer by Canon
U.S.A.
o Each dealer Location must retain at least one (1) Systems Engineer or Service
Technician trained by Canon USA in the use and support of the Content
Delivery System at the Dealers expense. Content Delivery System Training is
included in the imageRUNNER ADVANCE Systems Training Course. Refer to
the Content Delivery System Technical Training, page 5, for additional
information.
o Enable the Content Delivery System in the imageRUNNER ADVANCE
product(s) to enable the end-user to receive applications and firmware
upgrades.
o Contact the Technical Support Center (TSC), page 9, for assistance for any
recurring problem for which the Dealer has attempted to resolve two (2) times
without finding a solution.
o If the Dealer requests on-site support, Canon U.S.A. may, at its sole discretion,
charge the Dealer Canon USAs then-current rate for time and materials for
such support. (Refer to On-Site Support, page 13.)
2. Dealerships should have the following information prepared when

contacting the TSC:
o Have your Support ID Number ready when you call the TSC and prepare to be
at the location where the application is accessible. This dramatically improves
the TSCs ability to help troubleshoot the problem and eliminates any of the
guesswork when answering a specific question.
o Provide configuration information for the Content Delivery System and
imageRUNNER ADVANCE product(s).
o Be prepared to provide environment-specific information and any other site-
specific variables (PC specifications, server specifications, installed hardware,
installed software, etc).
o At the completion of each call, a ticket number is created and status is
provided. The ticket number is available upon request.
o A return call from a Dealer Technician/Systems Engineer with a resolution is
extremely helpful. The information Canon U.S.A. receives from you about what
actually resolved the problem is sent to the Support Specialist and enables
them to better assist other callers who might have the same problem you just
fixed.

Page 8
3. In addition, the Dealer agrees to maintain the following information for

disclosure to Canon U.S.A. upon request:
o A complete and up-to-date service log and software revision history for each
end-users Content Delivery System at the end-user site.
o A complete and-up-to date record of product training for each Dealer Service
Technician/Systems Engineer.
B. Canon U.S.A. Support Offerings

The following support mechanisms have been established to deliver timely
technical support services and product information to Dealerships utilizing the
Content Delivery System for the imageRUNNER ADVANCE product. These
support services cover areas such as system and user software, networking and
connectivity issues, electro-mechanical operations, and other hardware servicing.
imageRUNNER ADVANCE Systems Training is required to receive technical
support.
1. Canon Technical Support Center

Canon U.S.A.s TSC (1-800-528-2830) will provide second level technical
support and problem escalation for the authorized Content Delivery System
service Dealer in the event assistance is required.
Software and connectivity support is available Monday through Friday,
9:00am-6:00pm Eastern Standard Time. Hardware support is available
Monday through Friday, 9:00am-8:00pm Eastern Standard Time.
Live phone based technical support from the Canon U.S.A. TSC is available
to technicians who have completed the imageRUNNER ADVANCE Systems
Training course.
Canon U.S.A.s TSC support responsibilities are as follows:

o The Canon U.S.A. TSC is the central contact for the reporting of all known
outstanding hardware and software issues to Canon U.S.A.s development
groups.
o The Canon U.S.A. TSC is available to all Authorized Dealers, Systems
Engineers and Technicians. (Note: All technical support for the end-user is
provided solely by the contracted servicing Dealer.)
o The TSC provides technical information regarding all Canon associated
hardware and software products.
o The TSC will escalate, as required through proper escalation procedures, all
on-site Canon U.S.A Digital Solution Specialist and Systems Engineers.
o The TSC will provide a single place for problem escalation for engineering and
development teams.

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2. Internet Support
a. Canon U.S.A. e-Support Center Website

Canon U.S.A.s Systems and Technical Support Division provides
Support via the Internet and is only available for Canon U.S.A.
Authorized Servicing Dealers.
Canon e-Support is designed to give Dealer Service Technicians access
to technical support information via the Internet 24 hours a day, 7 days a
week. The Dealer Support personnel should check technical
documentation via e-Support before calling the TSC since your concern
may have already been addressed and documented.
The following functions and information are accessible:
Technical documentation (Manuals, Technical Publications, Service
Material Bulletins, etc.)
Notification of new releases, patches, Technical Bulletins, and other
information via e-mail
Integrated Knowledge Management System
On-line documentation (for review or download)
The ability to download firmware, software drivers, patches and readme
files
The ability to review, track and modify open cases
The ability to update your profile information such as cell phone number, e-
mail address, or company address.
A Support ID is required for Service Technicians and Systems Engineers

to have access to e-Support. To register for a Support ID, go on-line to
the Canon U.S.A. Systems and Technical Support Divisions e-Support
Center at www.support.cusa.canon.com. Click the Register button and
follow the instructions for registration. This service is available at no
additional charge to all authorized Dealers.
Figure 4 e-Support Center Login Screen

Page 10
b. Canon U.S.A. ISG Central Website

A complete version of the Service Guides are available on the Canon
U.S.A. ISG Central website (http://isgcentral.cusa.canon.com ).
Access is limited to the Authorized Dealers Management staff. Contact
your Dealer Administrator to request access to the Systems and
Technical Support Section of ISG Central.
Figure 5 ISG Central Login Screen
When the Dealer is logged onto ISG Central they must select the
Systems & Technical Support button to access the Service Guides area
of the website as shown below.
Figure 6 STSD Service Guides on ISG Central

Page 11
C. Call Escalation Procedure

Canon U.S.A. provides a time sensitive call escalation process for all authorized
imageRUNNER ADVANCE C9000PRO/C7000/C5000 Series Dealers. The TSC
is the single point of entry for this process. Once a call is placed to the TSC and
information is logged into the call management system, a ticket number will be
assigned to the call. Every effort is made to resolve the problem during the call.
Calls that cannot be resolved during the initial call and require escalation need to
follow the process below. The status of all escalated tickets can be viewed via e-
Support or by calling the TSC.
Figure 7 Support Escalation Flowchart
imageRUNNER ADVANCE /
Content Delivery System
End-User
End-User Contacts Authorized

Servicing Dealer
Authorized Servicing Dealer Status

Contacts Canon USA TSC Modify
Assistance Required
Canon USA
Technical Support Center Update Case
1-800-528-2830
Canon USA
Digital Solutions Specialist Update Case
Canon USA Update Case

Engineering

Page 12
D. On-Site Support
Each Canon USA regional office is staffed by trained Systems Engineers with
extensive software application, network diagnostic and problem-solving
expertise. Canon USAs Systems Engineers are trained on the latest Canon
software solutions and maintain industry standard certifications.
As part of Canons Technical Support escalation procedures, the TSC can
escalate the call to Canon USAs Systems Engineers to resolve reported problems
to the dealer on a no-charge basis, at Canon USAs discretion. Problem resolution
issues include product performance and compatibility, application functionality,
and specification adherences. If the Systems Engineers determine the cause of
the issue is not a Canon product problem or related issue Canon USA may at its
sole discretion charge the dealer on a per incident per day basis at Canon USA's
then current time and materials rates plus travel expenses. This fee will be
charged as Basic Professional Service. Please refer to the item code below.
In cases where a Canon USA Systems Engineers is dispatched to resolve an end-
user problem after a solution has been communicated to the Dealer: (1) by any of
Canon USAs TSCs, or (2) via Canon e-Support, Canon USA may at its sole
discretion charge the dealer on a per incident per day basis at Canon USA's then
current time and materials rates plus travel expenses. This fee will be charged as
Basic Professional Service. Please refer to the item code below.
Before a Canon USA Systems Engineer makes a site visit, a valid Canon order
number will be required. The Regional Systems Engineering Managers will
manage all site visits. Below is the Canon USA Item Number for Basic
Professional Services:
Table 1 Basic Professional Service for On-Site Support

Item Name Item Number
Basic Professional Service 2381B007AA
On-site Technical Support Services (other than Basic Professional Services for
support) may be ordered through the Canon Network Access (CNA) website
www.cna.cusa.canon.com.
E. Professional Services
At this time Professional Services (other than Basic Professional Services for on-
site support) are not available for the CDS.

Page 13
VI. Appendix
A. Instruction Book Insert 1 Terms of Content Delivery System

TERMS OF Content Delivery System
If the Content Delivery System (CDS) Service is enabled for your Canon Office Imaging Product
("Product"), Canon USA, Canon Canada or their respective authorized independent Canon retail
dealers (each a Canon Seller) can arrange internet-based downloads for purposes of updating
firmware, delivering purchased MEAP application software and activation of optional Product
features. Certain related data files also may be downloaded (e.g. End-User License Agreements,
conditions of export, Release Notes) to your Product. The internet communications will occur
between the Product and one or more servers managed by Canon Inc. (Canon Server). CDS
Service will not download the firmware, software or data files for purposes other than mentioned
above.
You can read more about CDS Service in Canon published materials available from your dealer
or on the web sites of Canon USA [www.usa.canon.com] or Canon Canada [www.canon.ca.].
These materials include a Technology White Paper for the CDS Service.
Your instruction to Canon USA, Canon Canada or your dealer to use CDS Service or your use of
CDS Service for a Product shall be considered
(i) a representation that you have an internal IP network and internet access available to
Products connected to that network on a generally continuous basis;
(ii) a representation that you have an internet connection and internal network bandwidth
available for the Canon Server to download files to each of the Products receiving the
CDS Service. Downloaded files may vary in size; some will be on the order of several
hundred MB. The CDS Service Technology White Paper contains further details.
(iii) authorization by you for the Canon Seller to establish, and perform during the period of
provision of Service, HTTPS/HTTP communications using your internet and internal
network bandwidth for transmissions to and from the CDS Server;
(iv) authorization by you for the Product itself or a Canon serviceperson to download or
update firmware and purchased MEAP application software, data for internet-based
activation of optional Product features and certain related data files to Product from the
CDS Server, and to transmit service data (e.g. serial number, information of firmware) of
Product to the CDS Server.
You acknowledge and agree that the Canon Seller and CDS Server may rely on internet
addresses you assign to Products and that using the internet has benefits but also certain risks;
ACCORDINGLY, YOU AGREE THAT THE CDS SERVICE IS PROVIDED WITHOUT
WARRANTY OF ANY KIND, THAT ANY WARRANTIES ARE DISCLAIMED AND THAT NO
CANON SELLER OR CANON AFFILIATE IS RESPONSIBLE FOR ANY INJURY TO YOUR
NETWORK OR TO DATA OR DEVICES NOT SUPPLIED BY A CANON SELLER. You will be
responsible for network security and any data back-up. You will timely advise the Canon Seller of
any security procedures the Canon Seller will need to use to provide CDS Services as described
herein.
To the extent downloads involve presenting end user license terms on your network or network-
connected Products (with a Canon Seller, Canon affiliate or a third party as licensor) seeking
agreement to such terms, any party that you allow to respond to presented license terms will be
and is authorized by you to agree (or not agree) to the terms; if license terms are not agreed, a
license purchased will not be enabled and you may apply for refund of any license fees paid.
You acknowledge and agree that the firmware provided by the CDS Service is governed by the
Third Party Software terms set forth in this manual.

Page 14
B. Instruction Book Insert 2 Statement Regarding Third Party Software

Third Party Software
[This information will be added to the beginning of the manual, within the Third Party Software Section]
A. This Canon product (the PRODUCT) includes third-party software modules. Use
and distribution of these software modules (the SOFTWARE) are subject to the
conditions below.
(1) You agree that you will comply with any applicable export control laws,
restrictions or regulations of the countries involved in the event that this
product including the SOFTWARE is shipped, transferred or exported into
any country.
(2) Rights holders of the SOFTWARE retain in all respects the title, ownership
and intellectual property rights in and to the SOFTWARE. Except as
expressly provided herein, no license or right, expressed or implied, is
hereby conveyed or granted by rights holders of the SOFTWARE to you for
any intellectual property of rights holders of the SOFTWARE.
(3) You may use the SOFTWARE solely for use with the PRODUCT.
(4) You may not assign, sublicense, market, distribute, or transfer the
SOFTWARE to any third party without prior written consent of rights holders
of the SOFTWARE.
(5) Notwithstanding the foregoing, you may transfer the SOFTWARE only when
(a) you assign to a transferee all of your rights to the PRODUCT and all
rights and obligations under the conditions governing the SOFTWARE and
PRODUCT and (b) such transferee agrees in writing to be bound by all these
conditions.
(6) You may not decrypt, decompile, reverse engineer, disassemble or
otherwise reduce the code of the SOFTWARE to human readable form.
(7) You may not modify, adapt, translate, rent, lease or loan the SOFTWARE or
create derivative works based on the SOFTWARE.
(8) You are not entitled to remove or make separate copies of the SOFTWARE
from the PRODUCT.
(9) The human-readable version (the source code) of the SOFTWARE is not
licensed to you.
B. In case this PRODUCT includes software modules and/or related documentation
made by Adobe Systems Incorporated, use and distribution of these software
modules and/or related documentation (the ADOBE SOFTWARE) are subject to
conditions below in addition to (1) through (9) above.
The ADOBE SOFTWARE is a commercial item, as that term is defined at 48
C.F.R. 2.101 (Oct 1995), consisting of commercial computer software and
commercial computer software documentation, as such terms are used in 48
C.F.R. 12.212 (Sept 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R.
227.7202-1 through 227.7202-4 (June 1995), all U.S. Government End Users shall
acquire The ADOBE SOFTWARE with only those rights set forth herein.
C. Notwithstanding A and B above, in case any other license conditions accompany
third-party software modules, including license terms of open source software, these
software modules are subject to these other conditions, as well.
ACCEPTANCE

Page 15
THE TERMS OF THIS THIRD PARTY SOFTWARE STATED HERE OR IN

RELATED WARRANTY PROVISIONS SHALL BE DEEMED ACCEPTED UPON
YOUR USE OF THE PRODUCT FOR ONE OR MORE OF ITS NORMAL
PURPOSES, IF THERE HAS BEEN NO OTHER PRIOR EXPRESS ACCEPTANCE.
THE TERMS OF THIS THIRD PARTY SOFTWARE GOVERN THE THIRD PARTY
SOFTWARE AS DELIVERED WITH THE PRODUCT AND ALL UPDATED
VERSIONS OF THE THIRD PARTY SOFTWARE PROVIDED UNDER
MAINTENANCE AGREEMENTS OR OTHER SERVICE ARRANGEMENTS FOR
THE PRODUCT WITH CANON USA OR CANON CANADA OR THEIR
RESPECTIVE AUTHORIZED SERVICE ORGANIZATIONS.
The Software Subject to Other Conditions

Please refer to the e-Manual on a CD-ROM bundled with this product, for more
detail and corresponding license conditions.
Software Licensed under Open Source Licenses

If you need source code of certain open source, under respective Open Source
Licenses, used for this PRODUCT, please send your request by email in English or
Japanese at: <oipossg@canon.co.jp>. The request must identify the open source
and the applicable Open Source License.
Please refer to e-Manual on a CD-ROM bundled with this product, for more detail
and corresponding license conditions.

Page 16
C. Instruction Book Insert 3

Addition to the Main Unit Limited Warranty to address Embedded Software
THE SOFTWARE EMBEDDED IN THE PRODUCT AND USED TO CONTROL ITS FEATURES
IS OWNED BY CANON INC. AND/OR OTHER THIRD PARTIES AND IS LICENSED UNDER
THE THIRD PARTY SOFTWARE TERMS AND CONDITIONS STATED ELSEWHERE IN THIS
MANUAL. ANY DEFECT IN SUCH EMBEDDED SOFTWARE THAT MATERIALLY IMPAIRS A
FEATURE OF THE PRODUCT DOCUMENTED IN THIS USER MANUAL WILL BE COVERED
BY THE ABOVE WARRANTY THAT THE PRODUCT IS FREE FROM DEFECTS IN MATERIAL
AND WORKMANSHIP; NO OTHER WARRANTY APPLIES TO THIS SOFTWARE, AND ALL
DISCLAIMER AND LIMITATION PROVISIONS AS SET FORTH BELOW APPLY TO THIS
SOFTWARE.

Page 17

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Content Delivery System

Software Solutions Guide

THE CONTENT DELIVERY SYSTEM SOFTWARE SOLUTIONS GUIDE IS

Revision Date Section(s) Details

Rev. 1 Content Delivery System Software Solutions Guide November 2009

Canon U.S.A. Homepage: http://www.usa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

This Service Guide is the property of Canon U.S.A., Inc.

Rev. 1 Content Delivery System Software Solutions Guide November 2009

Rev. 1 Content Delivery System Software Solutions Guide November 2009

1. MEAP Application Installation and Registration

Rev. 1 Content Delivery System Software Solutions Guide November 2009

1) Technician access CDS to

3) Manual operation to install

3. Scheduled Delivery Method

Rev. 1 Content Delivery System Software Solutions Guide November 2009

Figure 2 'Scheduled' Delivery Method

Dealer Partner 1) Sets customer, model, and imageWARE Remote

2) Notifies firmware delivery

4) Manual operation to install

4. Full Remote Method

Rev. 1 Content Delivery System Software Solutions Guide November 2009

Figure 3 'Full Remote' Method

Dealer Partner 1) Sets customer, model, and imageWARE Remote

2) Notifies firmware delivery

Rev. 1 Content Delivery System Software Solutions Guide November 2009

II. Dealer Authorization Requirements

III. Content Delivery System Technical Training

IV. Getting Started

C. Cost Reduction Simulator

Rev. 1 Content Delivery System Software Solutions Guide November 2009

Rev. 1 Content Delivery System Software Solutions Guide November 2009

Rev. 1 Content Delivery System Software Solutions Guide November 2009

V. Technical Support Offerings

A. Dealer Support Requirements

1. Content Delivery System Dealers Must:

2. Dealerships should have the following information prepared when

Rev. 1 Content Delivery System Software Solutions Guide November 2009

3. In addition, the Dealer agrees to maintain the following information for

B. Canon U.S.A. Support Offerings

1. Canon Technical Support Center

Canon U.S.A.s TSC support responsibilities are as follows:

Rev. 1 Content Delivery System Software Solutions Guide November 2009

a. Canon U.S.A. e-Support Center Website

A Support ID is required for Service Technicians and Systems Engineers

Rev. 1 Content Delivery System Software Solutions Guide November 2009

b. Canon U.S.A. ISG Central Website

Rev. 1 Content Delivery System Software Solutions Guide November 2009

C. Call Escalation Procedure

Figure 7 Support Escalation Flowchart

End-User Contacts Authorized

Authorized Servicing Dealer Status

Canon USA Update Case

Rev. 1 Content Delivery System Software Solutions Guide November 2009

Table 1 Basic Professional Service for On-Site Support

Rev. 1 Content Delivery System Software Solutions Guide November 2009

A. Instruction Book Insert 1 Terms of Content Delivery System

Rev. 1 Content Delivery System Software Solutions Guide November 2009

B. Instruction Book Insert 2 Statement Regarding Third Party Software

Rev. 1 Content Delivery System Software Solutions Guide November 2009

THE TERMS OF THIS THIRD PARTY SOFTWARE STATED HERE OR IN

The Software Subject to Other Conditions

Software Licensed under Open Source Licenses

Rev. 1 Content Delivery System Software Solutions Guide November 2009