Total Quality Management covers the entire organization, all the people and all

functions, including external organizations and suppliers. Total Quality Management

help in setting the philosophy, quality policy etc, and providing motivation through
leadership and equipping people to achieve quality.

This questionnaire has been devised to know the scope, possibility and practical aspects of
Total Quality Management of McDonalds branch in Mandaluyong City. This is confidential
and for the purpose of study. So, please provide with true input

01. Name: .. (You can input 'NA' if you don't want to disclose)

02. Gender: Male Female

03. Age: 18 to 25 26 to 35 36 to 45 45 above

04. Educational Qualification: Illiterate High school level HSC UG and Above

05. Marital status: Married Unmarried

06. Income level: Below 4000 4000-6000 6001-8000 8001-10000 10000 above

07. Nature of Employment: Permanent Temporary

08. System of work: Night Shift First shift Rotation of shifts

09. The major business of your organization:

10. The department in which you work:.

11. What is the size of your organization:

0 -50 51 100 101 500 501 1000 More than 1001

12. Are you aware of the importance of quality management, which has an important role
in the success of any organization? Yes No Cant say

13. Does TQM help for improving the work efficiency of employees?
Yes No Cant say
14. Does TQM assists in alignment of companys goal as well as the workers goals?
Yes No Cant say
15. Tick the appropriate certification obtained by your company
ISO 9001 ISO 9002 ISO 9003 QS 9000.
The year in which it got first certified .

16. Should quality certification (ISO 9000-14000) help improving morale of employees as
well as positioning of the organization?
Yes No Cant say
17. Does your organization apply total quality management? Yes No

18. Does your organization apply statistical process control?

Yes No

19. Employees are kept updated with changes in job skills & job designs?
Strongly Agree Strongly disagree Dont know Agree Disagree

20. Do you think the organization is quality conscious toward employees? Yes No

21. Did your organization use consultant(s) during ISO/TQM?

Yes No
22. Did your organization employ additional staff since ISO/TQM?
Yes No
23. Has your organization structure change since ISO/TQM?
Yes No
24. Are the organization is going for the quality audit?
Yes No Cant say
25.(a) Does your organization have quality information system?
Yes No Cant say
(b) Are the information system is regularly updated?

Yes No Cant say

26. How do you feel about the recruitment & selection procedure adopted by the company?
Excellent Good Average Poor

27. Six Sigma focuses on improving quality and reduce waste by helping organization
wh1ich services better, faster and cheaper. Do you think it is most effective technique of
the TQM? Yes No Cant say

28. There is a shared vision of where your business is growing?

Strongly Agree Strongly disagree Agree Disagree Dont know
29. Are you aware of check sheet is an organized method of recording the no.of quality
defects? Yes No Cant say

30. Are you aware of cause and effect diagrams are used extensively in quality
improvement programs to identify quality issues and inspection point?
Yes No Cant say

31. Can Total Quality Management focus on the interaction of the external customer,
supplier and society at large in the organization itself? Yes No Cant say

32. Is the regular and effective inspection helps in measuring the quality of the service?

Yes No Cant say

33. Does the organization provide right environment to apply your knowledge from new
programs to the job? Very much A Little Not at all

34. Do you feel that the organization is a good place to work? Yes No Sometimes

35. Do you feel comfortable with rules and policy of the organization?
Yes No Sometimes

36. What types of relations are you having with your superior, peers and subordinates?
Good Average Poor
If bad then why it is so?
They are not cooperating. Their behavior is not good
There is no proper communication. All above

37. Do you find that your job makes the best use of your abilities?
Yes No Some Times

38. Do you find that your performance is properly measured in the organization?
Yes No Sometimes

39. Do you get any reward on your good performance?

Yes No Sometimes
 How do you feel about the following in your Org. HS S N DS HDS
40 Health measures
41 Safety measures
42 Welfare measures
43 Working environment
44 Salary Offered

Suggestion:

Signature:..

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