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Product Phase out News

MX-ONE 5.0
APRIL 4TH 2016
EXECUTIVE SUMMARY
This Phase out News formally announces the phase out of MX-ONE 5.0 including new sales, migration, upgrading,
add-on sales, end of active sustaining and Service stop.

Deadline to end of extended support for Novells SUSE Linux version 10 is July 31, 2016. Since MX-ONE 5.0 uses
this version of the Operation System, Mitel encourages customers and partners to upgrade to MiVoice MX-ONE 6.x
product line with use version 11 of SUSE Linux that has end of active support by March, 2022.

For security reasons, it is essential for customers to upgrade to MiVoice MX-ONE 6.x with the currently supported
SUSE Linux 11 version in order for Mitel to deliver essential OS security patches as well as new security features
implemented in MX-ONE software.

All relevant functions and features available in MX-ONE 5.0 have been introduced or replaced with equivalent
functionality in the MiVoice MX-ONE 6.x.

Besides providing our MX-ONE 5.0 customers with the equivalent functions and features as they have today, the
MiVoice MX-ONE 6.x solution portfolio brings many new features and enhancements, particularly in the system
architecture, virtualization & cloud support for the MX-ONE and UCC applications, enabling HW consolidation and
enhanced resiliency options. Customers upgrading to MiVoice MX-ONE 6.1 can take advantage of the introduction
of new Mitel application suites, such as MiCollab 7.1, MiVoice Call Recording 9.0 and Mitel Performance Analytics
that are now available with this release.

Customers should take advantage of current campaigns, such as Smooth Migration for HW refresh or other local
campaigns in place. Please contact your local Mitel channel manager regarding active campaigns in your market.

As the MX-ONE 5.0 release is covered through our Mitel's SW Maintenance program, existing customers have an
upgrade path to the next releases when adhering to the Software Maintenance - Assurance level.

It is also strongly recommended MX-ONE 5.0 customers with SW Maintenance - Basic level to uplift their current
Software Maintenance - Basic coverage to Software Maintenance - Assurance level to benefit from this upgrade
possibility. Please consult your local Mitel channel manager for details.

Yours truly,

...........................................
Edward Lambert
Head of PLM, MX-ONE and CMG Solutions
Mitel Sweden AB
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CONTENTS
PRODUCTS PHASED OUT AND PRODUCT REPLACEMENT................................ 4
SOLUTION LEVEL ................................................................................................................................... 4
PRODUCT LEVEL.................................................................................................................................... 4
ORDERING INFORMATION .................................................................................................................... 4
TRAINING ................................................................................................................................................ 4
REASON FOR PHASE OUT...................................................................................... 4
MESSAGE TO PARTNERS AND CUSTOMERS WITH MX-ONE 5.0 .................................................... 4
PHASE OUT SCHEDULE ........................................................................................................................ 5
PRODUCT REPLACEMENT ..................................................................................... 5
SOLUTION AND REPLACEMENT STRATEGY ...................................................................................... 5
MIVOICE MX-ONE 6 SOLUTION PORTFOLIO PRODUCT CERTIFICATION ....................................... 5
SOURCING AND SUPPLY ........................................................................................ 6
FORECASTING........................................................................................................................................ 6
ORDERING ROUTINE ............................................................................................................................. 6
LEAD TIMES ............................................................................................................................................ 6
CONTACT LIST AND SUPPORT ............................................................................................................ 6
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PRODUCTS PHASED OUT AND PRODUCT REPLACEMENT


This Phase out News announces the discontinuation of MX-ONE 5.0. The tables below show the list of products
affected by this phase out as well as the proposed replacement products at the product and solution level.

SOLUTION LEVEL
REPLACEMENT PRODUCT AND UPGRADE
PRODUCT TO BE PHASED OUT
PATH
PRODUCT
DESCRIPTION PRODUCT CODE DESCRIPTION
CODE

ASP 113 01 R6/5 MX-ONE 5.0 ASP 113 01 R7 MiVoice MX-ONE 6.x

PRODUCT LEVEL
REPLACEMENT PRODUCT AND
PRODUCT TO BE PHASED OUT
UPGRADE PATH
MX-ONE Telephony Server 5.0 MX-ONE Service Node 6.x
MX-ONE Manager Provisioning 5.0 MX-ONE Provisioning Manager 6.x
MX-ONE Manager Telephony System 5.0 MX-ONE Service Node Manager 6.x
MX-ONE Manager Availability 5.0 Marwatch 5.1.x / (MPA)
MX-ONE Manager System Performance 1.1 Mitel Performance Analytics 2.1 (MPA)

Note! When upgrading your MX-ONE 5.0 TS to an active supported version, be aware that associated UCC
applications, such as MiCollab Advanced Messaging (former OneBox), CMG, InAttend and MiCC Solidus, should be
on a supported level corresponding to the MX-ONE version chosen for the upgrade. Please refer to the relevant
Product Compatibility Matrix on InfoChannel.

ORDERING INFORMATION
For detailed information regarding replacement (sales) objects and optional upgrade to MX-ONE 6.x, please refer to
MX-ONE 6.x Ordering Information documents available on InfoChannel.

TRAINING
MX-ONE 5.0 technical training is replaced with the latest released version of MiVoice MX-ONE 6 training. The
associated learning map, courses and certification test for Mitels product certification program is available on
Absorb, Mitels education/learning portal, during the active sustaining period https://mitel.absorbtraining.com/#/login.

REASON FOR PHASE OUT


MESSAGE TO PARTNERS AND CUSTOMERS WITH MX-ONE 5.0
Novell has announced the end of extended support for SUSE Linux version 10 by July 31st, 2016, meaning that this
version can no longer be delivered on the market and will not benefit from any further support or security patch
packages after this date. Mitel therefore has an obligation to stop further sales of MX-ONE 5.0 before this period.
Since MX-ONE 5.0 uses this version of the SUSE Linux Operating System, Mitel strongly encourages customers
and partners to upgrade to MiVoice MX-ONE 6.x product baseline, which uses Novell SUSE Linux 11 with a planned
end of active support no sooner than March, 2022.

Therefore, Mitel has taken the decision to phase-out MX-ONE 5.0 according to the phase out schedule below. Mitel
will also ensure that the replacement products that are part of the MX-ONE solution portfolio are going forward either
through the support of all relevant functions and products supported today by MX-ONE 6.x or offering equivalent
functionality. As MX-ONE 5.0 is covered through the Mitel Software Maintenance program, customers with an active
Software Maintenance - Assurance level status are ensured an upgrade path to the latest supported releases.

It also goes without saying that customers with earlier versions of MX-ONE (e.g. 4.1 or earlier) under active SW
maintenance assurance, should be reminded that these versions are EOL and under best endeavor. We therefore
stongly recommend these customers to upgrade MiVoice MX-ONE 6.x to be eligible for product support and benefit
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from its future proof architecture as well as new functionality and applications it offers. When upgrading from earlier
versions, it is possible to take advantage of the Smooth migration / upgrade campaign that offers attractive
condtions when refreshing HW, adding new SW options or when upgrading applicatons to the latest releases.
Please contact your local Mitel channel manager for information on this and other campaigns avaiaible on your
market.
The MX-ONE product suite will follow standard Mitel product lifecycle policies as well as the latest Technical Support
guide. As of the Stop of New Sales date, July 7th, the Application Lifecycle policy will be applied for the MX-ONE 5.0
SP7 software release. It may be necessary to upgrade to MX-ONE 6.x to get access to corrections.

For further information related to the MiVoice MX-ONE 6 solution portfolio as well as the new product certification
process, please refer to the MX-ONE 6 Product Launch document and the latest Product News documents for the
recently released MiVoice MX-ONE 6.1 version, available on the InfoChannel. Further information on the Mitel
Technical Support guidelines can be found in the latest Technical Support Quick Reference Guide on MOL or
InfoChanel under Support/Services.

PHASE OUT SCHEDULE


PRODUCT OUT SCHEDULE DATE

MX-ONE 5.0 Phase out News April 4th, 2016

Last order date for new sales (EONS) July 7th, 2016

Removal of new sales options from the ordering tools July 7th, 2016

Last order date for add-on sales (EOAS) April 4th, 2017

Removal of add-on sales options from the ordering tools April 4th, 2017

End Of Life (EOL) December 31th, 2017

PRODUCT REPLACEMENT
SOLUTION AND REPLACEMENT STRATEGY
The MX-ONE 5.0 has to be replaced by the subsequent release, MiVoice MX-ONE 6.
Following Mitels commitment of investment protection, a customer with a MX-ONE 5.0 system and with Software
Assurance, can easily upgrade to MiVoice MX-ONE 6.x, in accordance with normal Software maintenance rules and
in line with hardware support guidelines stipulated in the document Hardware Compatibility in MiVoice MX-ONE,
Mitel 700 and TSW, document number ASE/MXO/PLM/0246 EN.
MiVoice MX-ONE 6 has all functionality needed to fully replace MX-ONE 5.0. Existing MX-ONE V.5.0 customers on
active SW Maintenance contract with assurance level are entitled to receive the latest MiVoice MX-ONE 6.x
software and corresponding license files at no additional charge for the software within the contract period.
Other costs associated with the upgrade of a customer MX-ONE system, for example labor, additional licensed
functionality or any new or additional hardware are not included in the purchase price for Software Assurance from
Mitel.
The latest version of MiVoice MX-ONE 6 will also provide support for the latest Mitel UCC application suites, such as
MiCollab 7.1 and MiVoice Call Recording 9.0 that have been recently released on the market. Please refer to the
product launch information on InfoChannel or MOL.

MIVOICE MX-ONE 6 SOLUTION PORTFOLIO PRODUCT CERTIFICATION


Sales and support for MiVoice MX-ONE 6 require specific product certification. For information related to the new
Mitel product certification program, please refer to the product news for the new certification process that replaces
the existing PBA program.
Note that the Weblearn has recently been disabled and all training for the complete Mitel portfolio is accessed via
Mitels education/training portal Mitel Absorb. In general, it is always recommended to get the latest certification
requirements and course schedule by going to the learning map for a specific product in Mitel Absorb:
https://mitel.absorbtraining.com/#/login. If you do not have an account on Mitel Absorb, please contact your Mitel
channel manager to have your account created.
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SOURCING AND SUPPLY


FORECASTING
It is always important to receive reliable forecasts to secure fast lead times. For further information, please contact
your channel manager.

ORDERING ROUTINE
Ordering of MX-ONE 5.0 will be stopped at the date stated in the Phase out Schedule section in this document.

LEAD TIMES
The delivery lead times for MX-ONE 5.0 will remain unchanged during the add-on sales period.

CONTACT LIST AND SUPPORT


For more information about this document or for specific questions, please contact your channel manager at your
local Mitel sales unit.