Shelby Hernandez

285 West 1050 North

Layton, Utah 84041
(385)245-8847
16shernandez6@gmail.com
Profile statement

I would like to be a part of Salt Lake Communitys team to provide excellent

customer service and support for the students, faculty, staff and campus
visitors.

Strengths and skills

Attentive willingness to assist others

Focused and a quick learner
Excellent customer service experience

Education

Salt Lake Community College, will be pursuing general studies

High School Diploma, Layton High School

Awards
o Legion of Social/Humanitarian Studies
o Student of The Term

Employment History

Las Flores Authentic Mexican Restaurant-Server/Cashier

Take orders from patrons for food or beverages.

Write patrons food orders on order slips and memorize orders.
Serve food or beverages to patrons and serve specialty dishes at
tables as required.
 Perform food preparation duties such as preparing appetizers, and cold
dishes, portioning desserts, and brewing coffee.
Roll silverware, set up food stations or set up dining areas to prepare
for the next shift or for large parties.
Check with customers to ensure that they are enjoying their meals and
promptly correct any problems.
Collect payment from customers.
Prepare checks that itemize and total meal costs and sales tax.
Box and bag patrons to-go orders.
Remove dishes and glasses from tables or counters, take them to
kitchen for cleaning.
Perform cleaning duties, such as sweeping and mopping floors,
vacuuming carpet, tidying up server station, taking out trash, or
checking and cleaning bathroom.
Assist host or hostess by answering phones to take reservations or to-
go orders, and by greeting, seating, and thanking guests.

Cashiering

Receive payment by cash, check, credit cards, vouchers, or automatic

debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their
complaints.
Establish or identify prices of goods, service or admission, and
tabulate bills using calculators, cash registers, or optical price scanner

Specialist I, Professional Development

Greet walk in customers and other visitors and escort them to

specific destinations
Send information or documents using a computer, mail or a fax
machine
 Posting ever day events
Restocking appliances and refreshments
Event planning
Register trainings
Posting outgoing reminders for an event
Sort and distributing incoming mail
Create/send surveys
Room set up
Cleaning and organizing training rooms
Perform administrative tasks
 Shelby Hernandez
285 West 1050 North
Layton, Utah 84041
(385)245-8847
16shernandez6@gmail.com

References
Anna Siguenza
Office Specialist II
Salt Lake Community college
(801) 708-4907

Sandi Staton
Delta Airlines
(801) 599-8173

Melissa Sevy
Davis County School District
(801) 336-7217