Job Analysis on Food Lovers Paradise

Food Lovers Paradise is one of the biggest and renowned fast food chains in Bangladesh which
started its journey back in 2010 and went global in 2015. Over the years, we have gained enormous
popularity and established a strong brand image by ensuring quality, providing right service in the
right time, maintaining the best food chain atmosphere in this country and so on. We serve food to
our valuable customers with aristocracy and fantasy which creates a long lasting memorable
experience for our customers. We started as a family of 15 members and today, we are a family
of 500 members in 20 different outlets in and across Bangladesh.

We are committed to customer satisfaction through offering high quality food with exceptional
service and good value. We take great pride in serving each other, our customers and our
communities. We seek continuous improvement in all that we do. We value a sense of urgency
and emphasize an innovative, entrepreneurial approach to business. We expect fairness and mutual
respect in all our activities. We know our success depends upon the initiative we take individually
and our ability to work as a team. We are the 1st fast food chain from Bangladesh who went global
due to our exceptional food quality and wide range of food items which incorporates our traditional
food elements and also represents the beauty of Bangladeshi traditional foods in a different manner
and posture. Through out the years we have created such an image that whenever people talks
about Food Lovers Paradise, they talk about quality, service and above all, great taste of each
and every food that we serve to our customers. We have already crossed the national border and
started our journey in three different South Asian countries, India, Malidives and Sri Lanka.
Our global customers are also getting the same experience and taking our name into a level. Thus,
we look forward to be one of the best global fast food chains such as KFC, McDonalds, Subway
in the near future.

We will be opening our new outlets in the upcoming month at 4 different places: Dinajpur, Khulna,
Rajshahi and Mymansingh. We need people who are enthusiastic, energetic and confident in the
following Positions:

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Position: Outlet Manager

Reporting to: Head of Operations

Number of Vacancy: 04

Job Description

A fast food outlet manager is essentially a commercial business manager, with ultimate
responsibility for safeguarding the financial success of a specific outlet and maintaining the
reputation of the company.

The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food
and drink and good customer service. However, it also includes activities common to business
managers within any sector, including overseeing marketing, sales, operations, finance and human
resources.

Job Duties/Responsibilities

Implementing, and instilling in their teams, company policies, procedures, ethics, etc;
Handling customer complaints and queries;
Devising and marketing promotional campaigns;
People management: recruiting new staff, training and developing existing staff,
motivating and encouraging staff to achieve targets, coordinating staff scheduling and
rotas;
Working to ensure standards of hygiene are maintained and that the restaurant complies
with health and safety regulations;
Ensuring high standards of customer service are maintained;
Preparing reports and other performance analysis documentation;
Reporting to and attending regular meetings with area managers or head office
representatives;

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 Operational management: organizing stock and equipment, ordering supplies and
overseeing building maintenance, cleanliness and security;
Financial management: planning and working to budgets, maximizing profits and
achieving sales targets set by head office, controlling takings in the restaurant,
administering payrolls, etc.
Establishing relationships with the local community and undertaking activities that comply
with the company's corporate social responsibility programs.

Job Requirements:

BBA/MBA, preferably in Tourism and Hotel Management, Marketing, Human Resource

Management, Supply Chain Management and International Business.
Minimum 3-5 years experience in an administrative role in a renowned food
chain/restaurant/similar industry.
Should have very good efficiency in both Bangla and English.
Should be a fast thinker, should have the ability to solve problems fast.
Should be able to work under pressure and manage the subordinates efficiently.
Has to be innovative and proactive.
Should be able to manage the customer in an effective manner.
Should be able to manage the accounts, staffs, inventory and our valuable customers.

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Position: Cashier

Reporting to: Outlet Manager

Number of Vacancy: 04

Job Description

Fast food cashiers work behind the counters in fast food restaurants. While their main work is to
handle payments from customers, they end up doing a lot more than just operating the cash register.
It is important for fast food cashiers to possess good mathematical skills. Since a part of cashiering
involves accounting, it is also important for them to know basic principles of accounting.

Job Duties/Responsibilities

Greet customers and communicate with them with a view to determine their orders

Take customers orders and punch them into the restaurant order database

Ensure that correct order has been punched in

Provide customers with information on daily specials and discount deals

Inform customers of their bill and ask if they will pay in cash or through credit card

Take payments and tender change

Process credit card payments and ensure that customers sign counter slips

Make sure that credit cards are returned to customers once they have been successfully
swiped

Relay customers orders to the kitchen and ensure that each order is expedited

Assist counter staff in packing ready orders and handing them to customers

Ensure that the counter area is kept clean and organized at all times

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 Service customers requests and complaints and make sure that any serious complaint is
brought to the notice of the restaurant manager

Restock workstation with supplies and ensure that any item not in stock is communicated
to the manager

Tally cash at the end of each shift and handle discrepancies according to company
policies

Ensure that sufficient change has been procured from the bank prior to shift

Create and maintain cash reports at the end of each day

Job Requirements

Minimum H.S.C or Diploma or equivalent education

Minimum 2 years working experience in a renowned fast food chain/restaurant or

similar industry.

Needs to have clear idea about basic mathematics

Good customer service skills

Ability to work under pressure

Ability to maintain the workers on the floor

Needs to have good negotiation skills

Needs to be honest, punctual and dedicated

Needs to have the ability to dispute settlements, make quick decisions when required.

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Position: Kitchen Manager

Reporting to: Outlet Manager

Number of Vacancy: 04

Job Description

Our upcoming fast food chains need four Kitchen Managers to take over the operations of our
kitchen staff. The successful candidates will have culinary and management experience. Were
looking for a creative, motivating professionals who do not mind contributing to prep work or
delivering food when necessary, but who wont be afraid to delegate. They will report to the
Restaurant Manager and have the opportunity to hire and train staff. The job requires
approximately 50 hours per week with some nights and weekends each month.

Job Duties/Responsibilities

Order supplies, food and ingredients based on rapidly shifting demand

Hire and train kitchen staff in specific stations, and cross-train as necessary
Create schedules for kitchen staff to ensure there are always enough workers to meet the
demand, particularly for the lunch rush
Maintain inventory levels and conduct full weekly inventory
Schedule and oversee necessary maintenance and repairs on kitchen appliances
Assist the Outlet Manager with menu changes and adjustments based on seasonal
availability
Respond personally to guest questions and complain

Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong stock
orders is part of a kitchen managers job. Being able to come up with a solution quickly is
a needed skill.
Speaking Skills: Kitchen managers need to accurately and easily communicate standards
and cooking methods to staff, give orders and speak with customers clearly.

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 Stamina: Kitchen managers can expect long days around hot cooking elements, much of it
on their feet.

Job Requirements

5+ years culinary experience

2+ years restaurant management experience
Ability to work well under pressure and in a fast-paced environment
Excellent written and oral communication skills
Capable of conducting and assessing restaurant inventory
Willing to work a flexible schedule
Experience with delegating tasks and maintaining fast speed of service

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Position: Waiter

Reporting to: Kitchen Manager

Number of Vacancy: 40

Job Description

Outlet staffs are the initial contact between customers and fast food establishments. They are
responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any
questions or comments that customers may have. Fast food workers perform many tasks. They
take customers' orders, assemble the orders, and act as cashiers. Fast food is then served through
drive-through windows or over counters in the restaurant. In some fast food restaurants, such as
take-out establishments, workers may be responsible for serving food on dishes or trays. We are
looking for 40 outlet staffs for our 4 new outlets who are sincere, energetic, honest, dedicated,
devoted and above all, love their job.

Job Duties/Responsibilities

Greet customers as they enter in a restaurant / arrive at a drive through window

Assist patrons and guests in locating appropriate seating arrangements

Provide customers with the menu and inform them of daily specials
Assist customers in making ordering decisions
Take food orders and provide customers with information on ingredients when inquired
Offer welcome drinks and take orders for drinks or coffee
Provide order information to the kitchen staff ensuring that any special requests by the
customers are met
Make sure that orders are prepared in a timely manner
Ensure accuracy of order before serving it to customer
Serve orders to customers and ask them if they would like anything else to complement
their orders

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 Assist with preparing and packing food items
Ensure that water is refilled periodically
Provide customers with checks at the end of the meal and take cash
Process cash, credit cards or checks at the cash register and return change
Collect dirty dishes and return to the kitchen
Make sure that tables are cleaned and set with dishware, glasses and flatware
Ensure that tablecloths are changed for each new customer
Assist the banquet staff in preparing and setting banquet tables
Provide assistance to caterers at social functions within the restaurant
Take customers complaints and suggestions and relay them to restaurant managers

Job Requirements

At least H.S.C or Diploma graduate

Should have 2 years experience in food/restaurant or relevant industry
Should be well-behaved
Should have very good speaking skills
Should be smart and presentable
Should be patient and tolerant
Should be able to work under pressure

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 Job Evaluation Form

Name: Employee ID No.:

Position Title: Department:

Supervisors Name: Period of Review:

If you have been in your current department for less than 6 months, please indicate:

Previous Department: Previous Supervisors Name:

Please tick where applicable:

Annual Review Mid-Year/Other Ad-hoc Review _____________________

SECTION 1.0: WHAT YOU ACHIEVED

This section is used for setting expectations on individuals Key Performance Indicators (KPIs) or
targets and Leadership Objectives, at the start of the appraisal year jointly by the Supervisor and
Staff. It is also used in assessment of achievements and competencies during Annual review.

1 2 3 4 5
Outstanding, far exceeds Exceeds requirements in Meets requirements to a high Meets requirements Partially meets requirements
requirements most areas level, exceeds in some areas to a satisfactory level and needs improvement

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1.1 KPIs/ Targets

Rating
Key Performance Indicators (KPIs) or Targets1 Weightage2 1 2 3 4 5

1 Financial

2 Business Processes

3 Strategy

4 Customer

5 People

Your overall rating for this section

This section (1.2) is relevant for employees with people management responsibilities &/or project
leadership responsibilities only.

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1.2 LEADERSHIP OBJECTIVES
Rating
Leadership Objectives 1 2 3 4 5

Think
1.
Team members encouraged and recognized for thinking of Supporting Examples
innovative ways of achieving business objectives
Leader demonstrated understanding of issues and decisions
on financial and business results
Leader aligned the short and long term team goals with
corporate strategies and plans

Engage
2. Team members experienced effective and open
communications regularly
Supporting Examples
Leader maximized team effectiveness through collaboration
and increased engagement

Lead
3. Team members received clear direction and coaching on their
objectives, KPIs, and development plans
Leader facilitated others towards internal and external changes Supporting Examples
Leader demonstrated adaptability and resilience

Deliver
4

Team members were set challenging objectives and provided Supporting Examples
with regular performance feedback
Leader guided, motivated and inspired high performers, and
managed poor performers as appropriate

Your overall rating for this section

Notes:

1 As far as possible, the description of the KPIs should be aligned with your Business Plan. Examples of such
KPIs would be - Financial, Business Processes, Strategy, Customer and People including involvement in
Taskforce, Project teams etc.
2 Your supervisor will assign the weightage for the achievement of individual KPIs in consultation with you.
Weightage for KPIs and leadership objectives should be distributed based on the following table

No. of direct report or

KPI / Targets Achievement Leadership Objectives
team size

1-5 up to 80% up to 20%

6 up to 60% up to 40%

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SECTION 2.0: CORE VALUES - HOW YOU ACHIEVED IT

How you have demonstrated the PBTL Core Values in meeting your achievements. Measuring how the
Core Values are demonstrated by the individuals require the manager to balance personal judgment with
a keen sense of observation. Both frequency and degree of intensity should be considered in the
assessment.

1 2 3 4 5

Very High High Meets expectations Needs improvement Poor

Rating
Core Values 1 2 3 4 5

Customer Orientation
1. Listen to and anticipate our customers needs
Simplify the customer experience
Treat each customer with dignity and respect Supporting Examples
Deliver quality products & services to grow and sustain customer
value
Satisfy the customers needs.
Team Work
2. Share information and resources across teams
Recognize, respect & value diversity in the team
Value the contribution of each member of the team Supporting Examples
Encourage open discussion and commit to an agreed position.
Consider how our actions impact the team and the group
3. Winning Spirit
Embrace change and challenge the status quo
Continually break new ground and seek innovative ways to do
business Supporting Examples
Take calculated risks to achieve business goals
Compete fairly and vigorously
Stay resilient even in tough times
Pro-activity
4. Prepare and restructure in order to best respond to anticipated
changes.
Drive self to start something in anticipation Supporting Examples
Are action oriented
Think about long-term business scenarios and design detailed
plans to achieve them.

Integrity
5. Honor commitments
Take accountability and responsibility for actions

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 Rating
Core Values 1 2 3 4 5

Treat everyone with dignity, fairness and respect Supporting Examples:

Conduct business with the highest ethical standards
Act in accordance with moral principles

Personal Excellence
6. Achieve results with a high standard of performance
Take personal responsibility and actions for growth and
development Supporting Examples:
Recognize individual potential & contribution
Maintain work/life harmony
Actively seek feedback to improve our own performance

Your overall rating for this section

SECTION 3.0: PERFORMANCE RATING

Your Performance Rating (PR) is determined by a combination of your achievement of KPIs / Targets, demonstration of PBTL Core
Values and Leadership Capabilities (if you are a people manager).

Rating

Section 1.0: What You Achieved

Section 2.0: Core Values How You Achieved It

Your Overall Performance Rating

Combining Section 1.0 (What You Achieved) and Section 2.0 (Core Values)

The rationale for this matrix is to emphasize that Core Values will impact final performance rating, while not detracting from the
principle that performance as measured by attainment of Leadership Objectives and Operational KPIs are still paramount. Staff must
achieve a minimum rating of 3 for Core Values in order to retain the Section 1.0 rating.

In summary, under the matrix approach, the overall Performance Rating of a staff

- will be lower than the Section 1.0 rating if the rating for Core Values is 4 or 5,

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 - will be the Section 1.0 rating (when it is lower i. e. 4 or 5), even if the rating for Core Values is 3 and above.

Rating from What You Achieved (Section 1.0)

1 2 3 4 5

Rating for 1, 2 or 3 1 2 3 4 5
Core Values
(Section 2.0) 4 or 5 3 3 4 5 5

Notes:

1. Based on the rating for Section 1.0 (What You Achieved) and Section 2.0 (Core
Values), the Overall rating will be calculated based on the matrix above.

To illustrates:

a) What You Achieved : rating of 3 } Final rating of 3

Core Values : rating of 3 }

b) What You Achieved : rating of 3 } Final rating of 4

Core Values : rating of 4 }

b) What You Achieved : rating of 4 } Final rating of 4

Core Values : rating of 3 }

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