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Function Description
System
syngo Service Information
Siemens, 2011
- For internal use only - All documents may only
be used by authorized personnel for rendering
services on Siemens Healthcare Products. Any
BJ
Siemens
document in electronic form may be printed
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served.
Ultrasound
2 Copyright / Version / Disclaimer
1Copyright / Version / Disclaimer
Copyright
Siemens, 2011 refers to the copyright of a Siemens entity such as Siemens Aktienge-
sellschaft - Germany, Siemens Mindit Magnetic Resonance Ltd. - China, Siemens Shang-
hai Medical Equipment Ltd. - China, Siemens Medical Solutions USA Inc. - USA and/or
Siemens Healthcare Diagnostics Inc. - USA.
Document Version
Siemens reserves the right to change its products and services at any time.
In addition, manuals are subject to change without notice. The hardcopy documents corre-
spond to the version at the time of system delivery and/or printout. Versions to hardcopy
documentation are not automatically distributed. Please contact your local Siemens office
to order current version or refer to our website http://www.healthcare.siemens.com.
Disclaimer
Siemens provides this documentation as is without the assumption of any liability under
any theory of law.
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-
mens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated with
or authorized by Siemens or one of its affiliates are not entitled to use this documentation
without prior written authority.
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Service Access Level (SAL) Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to Use Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Local Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Manual Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Post (Power On Self Test) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Pattern Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Control Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Check Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
File Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Backup & Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Service Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Auto Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Install Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Disk Defragmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Manage User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Exit to OS Shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Remote Updating of the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Overview 0
The Service Software is designed to follow the Med Software General Error Concept as
described in General Error Concept Med, Specification Catalog. The Service Software pro-
vides the Siemens ACUSON X300, AUCSON X300 Premium Edition and SONOVISTA
X300 ultrasound systems with the mechanism to comply with the General Error Con-
cept.The Service Software of SW versions 1.0/2.0/3.0 are based on the syngo Lite VE25A.
The Service Software of SW versions 4.0 and higher are based on the syngo Lite VE31F.
However, they have a unique customer UI compared to other syngo based modalities so
the steps that the user must take to enter some of the service applications is not common
with other modalities. Once a service application has been entered, the functionality is as
similar as possible to the standard syngo equivalent. Where the behavior differs from stan-
dard syngo behavior, it is noted within this document.The Service Software functions allow
the user to check the operation of the hardware and to detect failed circuit boards. Use the
methods described in this section to investigate the cause of malfunctions and the circum-
stances that existed when the malfunction occurred. The Service Software screens sup-
port only the English language.
Local Service Software Access is a service session that is displayed locally on the system
using the systems control panel, keyboard, and monitor. For local users of the ultrasound
system, the entry point for Service functionality is the Presets, then Service menu. The Ser-
vice menu is an ultrasound-specific page, which is visible only to local users. It is not a part
of the syngo Service User Interface (UI); however, part of its functionality is to provide a link
for the user to open the syngo Service UI. This dialog provides information to the user as
detailed below.
1. Go to the Preset Main screen by selecting the Preset button on the Control Panel of the
system.
2. Select the Service option within the menu tree of the Preset Main screen.
3. Click the Service button in the Service main screen to display the Authentication
screen for local service sessions. Local service sessions are performed at the ultra-
sound system using the systems keyboard, control panel and monitor.
Remote Service Software Access is a service session where the service UI is executed
from some other location. It is used by network connection; a stand-alone PC which is con-
nected to the system via an Ethernet crossover cable, or a remote PC which is connected
via a LAN connection. This allows a Customer Service Engineer to perform service tasks
on a system without being at the physical location of the system. Remote Service Software
Access differs from a Local Service Software Access in that access is controlled by the
ultrasound user via the Remote Service Access Control dialog.
1. Click Remote button in the Service Main screen to display the Remote Service Access
Control Dialog.
The following figure shows the Remote Service Access Control Dialog.
Mode Description
Full Access All Service Software func-
tions are available. The sys-
tem is assigned exclusively
to the remote session.
Limited Access The modem port will be con-
Permanent tinuously available.
Mode Description
Limited Access The modem port will be
available for a configurable
time after it has been
enabled. If the remote login
does not occur during this
time period, the modem port
is disabled automatically.
No Access User does not allow the
remote access.
The customer can change the access mode from Limited Access or Limited Access
Permanent to Full Access and vice versa at anytime. The customer has to confirm the
end of the current service mode in a pop-up window.
There are multiple service access levels available. Each successive level allows access to
the applications of all lower levels. The following table shows each level of access and who
it is intended for. This table describes the general strategy only.
Tab. 2 Service Level Strategies
The above table shows the mapping of syngo service levels to the ACUSON X300 service
levels. Some functions which are not relevant are removed, i.e., Tune-up and DICOM Tests.
DIMAQ page in Preset page provides the DICOM functionality.
The following diagram shows the syngo SAL structure.
1. Press the Preset key on the control panel of the system. The following screen is dis-
played.
2. To access the service software functions, select the Service option from the left side of
the menu tree.
NOTE When the validity of the Service Key has expired, or when an
incorrect Service Key has been entered, a pop-up window
appears with the appropriate Service Key identification.
5. When the proper password is entered, the following Home Menu screen is displayed.
NOTE To exit the service software: click the X located on the upper
right-hand corner of the screen.
Service Software Home Menu screen displays the site name and system information. Also,
it provides menu items to access the service software.
Data Descriptions
Site Name It displays the hospital name.
System Serial Num- It displays the system serial number.
ber
System S/W Version It shows the software version of the
system.
The following descriptions explain how to use each item of the service software.
Configuration 5.2
To gain access to Configuration screen by selecting Configuration button from the Home
Menu screen.
When accessing the Configuration menu the first time, the list of system options will be
shown. Refer to the following figure. Specify the options to configure by selecting the cor-
responding check boxes. Only the selected options will be available in the subsequent con-
figuration pages.
Local Host 0
2. Click the Next button. The Time Zone Setting screen is displayed.
If no NTP server (Network Time Protocol) is available, manually enter the Time zone,
date and time. In addition, Daylight Time should be set to automatic.
NOTE If the system has been static IP enabled, the system also
needs the DNS server information in [Configuration > DNS]
for USD Remote Lite application.
1. Click Use the following DNS server addresses and enter the DNS IP information.
2. Click Save, then the following message is displayed displayed in FIgure 20, below.
3. Click OK, then the system will be restarted automatically.
Routing Screen
The Configure Gateway screen makes it possible to configure the static route to the SRS
on systems with software versions 4.0 and 5.0.
NOTE If the ping fails, it may not be a problem in the network itself.
It may also be caused by an automatic suppression of the
ping, because of security reason. Please contact the network
administrator in this type of case, if the connection to the
SRS cannot be established successfully. Also, if the connec-
tion is not established, the Routing setting will not be saved.
NOTE In case of using software version 6.0 and above, use OS shell
feature to test a ping to the server. The OS shell feature is
available at the Utility menu under service page. Refer to
(Exit to OS Shell / p. 84).
The following figure shows the screen when Select New License File is selected. In this
section, the license file can be found by using Browse button, or searching for the hard drive
history.
NOTE In case the import of the new license file fails, selecting the
license file from history menu item provides the possibility to
import the backup of the original license file from the history
directory.
Hardware Screen
The following figure shows the Hardware screen.
Service 0
The Service section provides a set of options that allow the configuration of Remote Diag-
nostics functions (Auto Report, File Tools).
Mail Screen
This menu item allows the configuration of the mail target for the Auto Report function and
for the Service center provided in the Customer User Interface at Option - Remote Service.
A target is defined by a mail server and a mail account on that server and may be reachable
via LAN, e.g., a router, or via RAS, e.g., a modem.
The procedure is performed in two steps. First, configure the host name and IP address
and RAS settings (only if the target is accessible via modem) of the mail targets. Then enter
the e-mail address for this server. For the Siemens Remote Server (SRS), enter an e-mail
address known at the mail server connected to the Siemens Remote Server.
The following figures show the Main screen.
If the mail target is connected via a router, select the LAN button. If the target mail server
is to be accessed via modem, select the RAS radio button. The following menu items are
activated if there is an RAS connection:
The following figure shows the 2nd screen of the Mail Option. Every filed needs to be filled
in with proper data on this screen. Also, ensure that the receivers E-mail address is filled
into the E-mail address field.
NOTE The check box for E-mail Address in the Remote Service
Access Control Window is shown in only SW 1.0/2.0/3.0 ver-
sion but not supported.
8. Select a logical name for the Select Logical Name, the system will populate the
host name and e-mail address based on the logical name selection.
Tab. 13 SRS Regional Email Addresses
9. Click Save. The system displays the following message: mail properties suc-
cessfully saved.
FTP Screen
This menu item allows the configuration of the file transfer target (FTP) for the Auto Report
and for the File Tools function. A target is defined by an FTP server and a FTP account on
that server and may be reachable via LAN (e.g., a router), or via RAS (e.g., a modem).
1. Configure the host name and IP address and RAS settings (only if the target is accessi-
ble via modem) of the FTP targets.
2. Enter the DTP account for the server.
The following figure shows the FTP screen.
If the mail target is connected via a router, select the LAN button. If the target FTP server
is to be accessed via modem, select the RAS radio button. In case of an RAS connection,
the following menu items are activated:
The following figure shows the second screen of the FTP section. Ensure that every field
is properly filled in.
NOTE The FTP host name and IP addresses for the SRS routers
(LAN) are pre-configured in SW version r6.0 or higher.
NOTE For the FTP User name and password, always use lower case
letters. Using uppper case letter will cause the file transfer to
fail.
If the customer agrees, automatic transfer (i.e., without user interaction) of auto reporting
messages or System Management Event messages may be enabled here. Deactivate
these options if the customer does not want automatic transfer of auto reporting messages.
System Management 0
System Management enables additional service functionality like proactive event monitor-
ing and software distribution. For this functionality, the so-called Managed Node Package
(MNP), which delivers the required agents on the system, is pre-installed. The System
Management configuration specifies the back-end server, then installs all the agents and
activates them.
Master Screen
In this mask, the automatically assigned System Management Master Server (server name
and IP address), which is taken from the selected Remote Service Center in the Service &
Time Zone mask, is shown.
Define Other
If a different System Management Master Server needs to be configured for test purposes
or if the server differs from the predefined one, this check-box is marked. This allows the
user to fill in the differing Software Distribution Server IP Address in the IP entry field.
Activated
With this check-box, the System Management agents can be started (and stopped).
Installed
With this check-box, the System Management agents are installed. The progress of the
installation is shown with a progress bar at the status bar (duration approximately 15 min).
Unchecking the installed check-box means de-installation of the System Management
agents. The Manage Node Package is completely removed from the system.
Status
The user sees the status of the agents, a link can be clicked on to get additional information
whenthe status value is underlined.
Diagnostics 5.3
Access the Diagnostics screen by selecting the Diagnostics located on the Home Menu
screen as follows.
NOTE When the user logs on the service software with SAL 1, Auto
Test is displayed instead of Manual test. Refer to (Service
Access Level (SAL) Strategies / p. 11).
Manual Test 0
When the user logs on the service software with SAL 7, 8, or 9, Manual Test is displayed
instead of Auto Test.
On the Manual Test screen, the check boxes are arranged according to hierarchy levels.
They are displayed adjacent to their related test targets. Select All button enables to test
all packages. Otherwise, The reset button enables the removal of the check mark from the
selected targets. Checking a box will enable testing of the targets. Placing a check in a sin-
gle box will cause only that target to be tested.
4. Wait until the progressive bar gets filled. If you wish to stop during the test, click Abort.
NOTE When the Auto Test or Manual Test is completed, and the
pop-up message for reboot comes up, ensure to the system
is restarted. Also use the Abort button if the Auto Test or
Manual Test needs to be aborted in the middle of the opera-
tion.
Report 0
This performs fundamental diagnostics during system power-up. Decide the frequency of
the test schedule and click on the appropriate radio button as a preference.
Pattern Test 0
Access the Pattern Test screen by clicking Pattern Test on the Diagnostics screen. Through
this test, the VCR, printer, and the monitor of the system can be adjusted. The following
figure shows the Pattern Test screen.
1. Select CP Test, and click on the Start Button. The Control Panel Test screen is dis-
played.
3. Verify the selected LED has been lit on the actual control panel.
The LED illumination can be adjust to blink, high intensity, low intensity, or off, by select-
ing the desired buttons below.
Check Disk 0
2. Enter the desired disk drive name within the Parameter field, then click Start button.
The following figure shows an example of C drive check. User entered C: into the
Parameter field, then clicked Start button. The result of the C drive check is displayed
as following.
NOTE The Check Disk test is available for a single drive at once.
Therefore, only one drive name has to be entered within the
parameter field.
1. Access the File Tools screen by clicking File Tools from the Service Home Menu
screen.
The following procedures show an example of the File Tools. In this case, the user sets
File as a source, and Transfer from system as an action.
Source Action
File Transfer from system
Transfer to system
Extract only
Download List Show/Delete
Extract List Transfer from system
Show/Delete
Transfer List Show/Delete
1. Access the Backup & Restore screen by clicking Backup & Restore from the Service
Home Menu screen.
1. Access the Service Image screen by clicking Service Image menu from the Service
Home Menu screen.
Field Comment
Information It shows the file name and the
captured date of the selected
file.
Zoom It zooms in/out the selected file.
Archive It collects the selected service
image.
When the check box of Conduct Screen Capture with Save Log checkboxes are acti-
vated, the screen capture image will be saved with save log files. For details on Save
Log functions refer to (US11-109.840.01 / Save Logs).
NOTE The archive function will zip the selected images to the fol-
lowing path: C:\syngo_lite\Service\extract. Archive images
will be saved along with log files by checking the Save Log
checkbox or [Ctrl + Alt + S].
1. Access the Service Image screen by clicking Auto Report menu from the Service
Home Menu screen.
Items Selections
Source Event Log
File
Severity All
Information
Warning
Error
Items Selections
Mode Time Triggered
Event Triggered
Domain Application
Customer Log
Security
System
Mail with no attachment
will full attachment
with partial attachment
as separate file(s)
as separate file(s) without mail.
Utilities 5.8
1. Access the Utilities menu by clicking Utilities from the Service Home Menu screen.
Install Software 0
When the Install Software menu is selected, the following message is displayed.
Disk Defragmentation 0
DIsk defragmentation allows the analyzation and defragmentation of the selected disk.
1. Select the desired disk and click Analyze button. The following screen is displayed.
View and configure user accounts in this section. Select Manage User Accounts. The fol-
lowing screen is displayed.
Exit to OS Shell 0
When the service software is accessed with SAL 7, 8 or 9, Exit to OS Shell menu is dis-
played from the drop-down list as seen below.
The installation of non-critical software packages can be coded to be installable by the sys-
tem user without any CSE support. As soon as those packages are completely transferred
from the software distribution server to the system (push mode), the user is notified during
the system startup by a SD User Interface (pop-up) that a software package is available
for installation and the user can accept the installation or decide how to proceed with it.
1. Power on the system and wait for it to boot up. Notice the current system software ver-
sion is shown in the lower left corner of the screen.
2. When the system starts it automatically checks whether or not a new software package
is pending for installation. The following screen will appear.
4. The system starts the installation of the software package and displays the progress
bar showing the remaining time.
5. When the installation of the software package has been completed successfully, a cor-
responding message will be displayed. Select the OK button. Refer to figure below.
NOTE If the installation of the software package failed for any rea-
son, the information on the failed installation will be automat-
ically forwarded via remote to Siemens UPTIME Service
Center for resolution action.
The system will automatically start the reboot sequence. The updated system software
version is shown in the lower left corner of the start up screen.
9. Once the system has finished the reboot sequence, and the imaging screen has
appeared, select the Preset key on the control panel keyboard.
11. When the Service Screen appears, check to ensure the system displays the updated
system software version correctly.
1. Access the Event Log screen by clicking Event Log on the Service Home Menu
screen.
Change(s) Description
Revision 12 Added version notes concerning SW version
6.0.02 and above. Removed Software Distribu-
tion chapter.
Revision 11 Added Remote Updating of the Software sec-
tion.
Revision 10 Added sections for Configuring FTP in Service
Software Home Menus section.Removal of the
Remote Application Support chapter
Revision 09 Changed paragraph and Figure 102 in the
Install section.
Revision 08 Updated for X300 r5.0.
Update Addition of references to ACUSON X300 Pre-
mium Edition.
Update Replaced System Interconnection Diagrams
Update Relaced System Interconnection Diagram
New document. Initial Release.