Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Executive Summary
1
Chih-Fen (Amy) Chou
supply chain professionals within the company. The thesis aims to provide a new and
easy-to- implement methodology and solution for supply chain metric selecting and
performance measurement system modeling.
Methodology
2
Chih-Fen (Amy) Chou
Results
3
Chih-Fen (Amy) Chou
suggested metric set is well balanced because it encompasses six different criteria:
comprehensive, causally oriented, vertically integrated, horizontally integrated, internally
comparable, and useful. The metric set is comprehensive, covering three dimensions :
Customer Service, Operation Efficiency, and Cost and Assets. It is vertically integrated
since it tracks top- and second- level processes. It is horizontally integrated since it
captures functions in headquarters, inbound transportation, outbound transportations,
distribution centers and cross-dock facility, and store operations. The metric set is also
causally oriented by capturing metrics in both single-function process and cross- function
process.
Conclusion
4
Chih-Fen (Amy) Chou
revisited on a routine basis as supply chain functions or processes change and new
initiatives are undertaken. As for any project, the success of implementing a supply chain
performance system is contingent on total commitment and dedication by the companys
management to achieving a set of well-defined end objectives. The seamless deployment
of one such system will be further facilitated by clear separation of duties and
responsibilities in terms of data collection, leadership, and reporting.
Timeliness of the data employed is another critical issue in implementing a
successful performance measurement system. The speed of gathering new, relevant data
is important in order to only provide the most up-to-date metric information for
managements consideration. Furthermore, to achieve maximum utilization of the
performance measurement system, it is essential to periodically review the most current
data and compare it with industry benchmarks, historical trends, and future targets.
Keeping the measurement process aligned to supply chain performance objectives will
help management ensure that resources are appropriately applied and desired strategic
change is realized. A good performance measurement system, therefore, should provide
perceptive diagrams that management can easily monitor the changes of performance in
each area.
5
Chih-Fen (Amy) Chou