Company: Helping hand for relief and development.

Organization type: International Nonprofit organization.

Organization Introduction: HHRD is an international ngo and is working in 54 countries. HHRD

has a head office in USA which is responsible for overseeing their offices all over the world, to
conduct fundraisings and to create connections with other nonprofit organizations that are
eager in helping the needy all over the world.

The programs of HHRD are listed below:

1. Comprehensive physical rehabilitation.

2. Orphan support.
3. Children with disabilities.
4. Health.
5. In-kind.
6. Education.
7. Microfinance.
8. Skill development.
9. Water for life.
10. Emergency response.
11. Seasonal.
 12. Youth Empowerment.

Problem Statement:

HHRD in 2015 was concerned about the progress of its Rehabilitation center and institute in
mansera, the about their millions of dollars donations for that facility. In the start of 2015
HHRD wanted to sustain this institution by decreasing its administration cost which was done
by firing experienced therapists and by replacing with fresh or less experienced therapists. The
experienced therapists where hired because of their vast knowledge and expertise so they even
didnt needed any intensive training program so the institute never focused on creating a
training program for the fresh or less experienced therapists that they hired as replacements.
At the start of making this institute the management did not have any experience in the
physiotherapy field that was also a reason why they hired such experienced therapists. Another
reason for firing experienced therapists was that they were very demanding and seemed lazy as
compared to younger motivated employees. The experienced therapists always complained
that mansera was a remote area and they should be given proper compensation for shifting
from major cities. They also said that they are not been given proper health insurance and felt
demotivated at all times. The therapists also worked part time as teachers in the institutes to
this also affected their duties as therapists as they were only available for 4 hours a day for
therapies and for the rest of 4 hours they taught students at the institute. The replaced
therapists were also demotivated as they did not receive and proper training and their work
hours were not flexible, some of them even had to teach as well, the teaching allowance was
not satisfactory as well. The salaries of experienced therapists was three times as much as of
fresh or less experienced so it did lower their administration cost but the patients trend started
to decrease as they were not satisfied by the treatments. The patients also complaint about the
checkup hours that they only have 4 hours a day for checkup while the other clinics had 12
hours checkup facility per day but the services where not as good as HHRD was providing them
for free or nominal fee. The location of the institute was also a problem as mansera is in the
north of Pakistan and in winters they also experience snow fall which can be a problem because
patients have more pain during winters season and they resist to travel from far areas to
mansera for checkups therefore in the peak season of physiotherapy the patient trend
decreases instead of increasing.
Organizational Analysis:

Vision Statement
Helping Hand for Relief And Development (HHRD) as a Leader in Empowering lives, creating opportunities and
strengthening the bond of humanity.

Mission Statement
HHRD is committed to serve humanity by integrating resources for people in need. We strive to provide immediate
response in disasters, and effective Programs in places of suffering, for the pleasure of Allah.
Who we are
HHRD is a global humanitarian relief and development organization responding to human sufferings in emergency
and disaster situations around the world. In addition to our emergency relief efforts in natural or man-made
disasters, we also work on long term relief and development programs.

Who we serve
HHRD was established to fulfill our responsibility towards humanity regardless of race, gender, ethnicity, class,
location, religion, color, cultural diversity and social background, with a special focus in countries where the
majority of the population lives below the poverty line.

Where we serve
HHRD works globally with special focus in countries where the majority of the population is living below the
poverty line. Our partners range from small community support groups to national alliances and international
relief organizations.

HHRD Donors
HHRD programs and projects are mainly funded by individual donors like you. HHRD institutional donors include
Department for International Development (DFID), World Food Programme (WFP), World Health Organization
(WHO), Food and Agriculture Organization (FAO), UNESCO, Asia Foundation, Qatar Charity, and more. Our
Matching Gift Partners include major corporations like Microsoft, Cisco, PepsiCo, Dell, etc. For the complete list
Please click here

Core Values:
Mutual Respect: Recognize the innate worth of all people and the value of diversity.

Equity and Justice: Work to ensure equal opportunity to everyone, irrespective of race, gender, color, class,
ethnicity, disability and location.

Care for All: Provide care for vulnerable groups; orphans, widows and elderly people

Honesty and Transparency: Being accountable at all levels for the effectiveness of our actions and open in our
judgments and communications with others.

Self-Respect: To help the poor without humiliating.

Solidarity with the Poor: Powerless and excluded will be the only bias in our commitment to the fight against
poverty.

Desired Work performance:

700 Patients a month

Actual Work performance:

 500 patients a month on average but the trend is further decreasing.

Performance Gap:

Decrease in patients trend.