QUESTIONAAIRE

1- Do you pusses a mobile connection?

Yes [ ] No [ ]

2- Which mobile service you use?

Airtel [ ] Vodafone [ ]

Others [ ]

3- How you came to know about your service provider?

Banners [ ] Magazines [ ]

T.V. [ ] Friends [ ]

4-. Which mobile service you prefer?

Prepaid [ ] Postpaid [ ]

5-. Are you satisfied with your current service provider?

Yes [ ] No [ ]

6- Which feature of your service provider attracts you more?

Connectivity [ ] Free SMS [ ]

Price [ ] Free Chatting [ ]

Free Roaming [ ] E-mail [ ]

 Group Massaging [ ] Call Divert [ ]

7- Do you want to change your service provider in future?

Yes [ ] No [ ]

8- If yes which service you preferred?

Airtel [ ] Vodafone [ ]

Others [ ]

9- Why you preferred this service?

Connectivity [ ] Free SMS [ ]

Price [ ] Free Chatting [ ]

Free Roaming [ ] E-mail [ ]

Group Massaging [ ] Call Divert [ ]

Q.6. From where you Get your recharge done or buy recharge coupons.

(a) Retailer (b) Online

Q.8. where did you get information about the Retailer?

(a) News paper (b) Magazine (c) TV Ad

(d) Friends (e) Colleagues (f) Online
(g) Leaflet (h) Phone (i) Others

Q.9. Where did you get the information about the product/service?

(a) News paper (b) Magazine (c) TV Ad

(d) Friends (e) Colleagues (f) online
(g) Leaflet (h) Retailer (i) others

Q.10.Why has you chosen your service provider?

(a) Reference (b) Prior experience

(c) Network (d) Provide clear voice
(e) Excellent service (f) Price promise
(g) Availability (h) others

Q.11. which cellular network service is best?

(a) Aircel (b) Airtel (c) BSNL

(d) Idea (e) MTS (f) Reliance
(g) Vodafone (h) Tata Indicom
Q.12. which cellular service has best voice clarity?
(a) Aircel (b) Airtel (c) BSNL
(d) Idea (e) MTS (f) Reliance
(g) Vodafone (h) Tata Indicom

Q.13. which cellular service offers you cheapest call charge?

(a) Aircel (b) Airtel (c) BSNL

(d) Idea (e) MTS (f) Reliance
(g) Vodafone (h) Tata Indicom

Q.14. which cellular service offers you best customer support?

(a) Aircel (b) Airtel (c) BSNL

(d) Idea (e) MTS (f) Reliance
(g) Vodafone (h) Tata Indicom

Q3 Which service provider advertisement is more attractive?

(a) Aircel (b) Airtel (c) BSNL

(d) Idea (e) MTS (f) Reliance
(g) Vodafone (h) Tata Indicom