Sun Blade T6320 Server Module - Version Not Applicable to Not Applicable [Release

N/A]
Sun SPARC Enterprise T2000 Server - Version Not Applicable to Not Applicable [Release
N/A]
Sun Blade T6340 Server Module - Version Not Applicable to Not Applicable [Release
N/A]
Sun Netra T6340 Server Module - Version Not Applicable to Not Applicable [Release
N/A]
Sun Fire T2000 Server - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

GOAL

The following document provides instructions on recognizing and properly diagnosing a

Sun Fire T2000 Service Processor Battery Failure

SOLUTION

Troubleshooting Details:

Symptoms

The following error messages may be seen on the System Controller (SP), or Advanced
Lights Out Manager (ALOM) console logs:

/var/adm/messages or showlogs -v:

APR 02 13:34:22: 00040068: "BATTERY at SC/BAT/V_BAT has exceeded low warning

threshold."

Also, you may show faults reported on the SP via ALOM command "showfaults" and will
see the faulted reported similar to:

sc> showfaults -v
Last POST run: TUE MAY 22 14:26:07 2007
POST status: Passed all devices

ID Time FRU Fault

2627 FEB 03 21:48:56 SC/BAT BATTERY at SC/BAT/V_BAT has exceeded low
warning threshold.
When connected to ALOM on the Tx000 machine, running the "showenvironment"
command at the sc prompt will provide you with greater detail of the environmental
statuses of the basic system components installed in the machine such as:
System Temperatures, System Indicator Status, Fans Status, Voltage sensors (in Volts),
etc., and will appear similar to the following:

sc> showenvironment

=============== Environmental Status ===============

--------------------------------------------------------------------------------
System Temperatures (Temperatures in Celsius):
--------------------------------------------------------------------------------
Sensor Status Temp LowHard LowSoft LowWarn HighWarn HighSoft HighHard
--------------------------------------------------------------------------------
PDB/T_AMB OK 25 -10 -5 0 45 50 55
MB/T_AMB OK 24 -10 -5 0 50 55 60
MB/CMP0/T_TCORE OK 42 -10 -5 0 85 90 95
MB/CMP0/T_BCORE OK 41 -10 -5 0 85 90 95
IOBD/IOB/TCORE OK 39 -10 -5 0 95 100 105
IOBD/T_AMB OK 29 -10 -5 0 52 57 62

--------------------------------------------------------
System Indicator Status:
--------------------------------------------------------
SYS/LOCATE SYS/SERVICE SYS/ACT
OFF ON ON
--------------------------------------------------------
SYS/REAR_FAULT SYS/TEMP_FAULT SYS/TOP_FAN_FAULT
ON OFF OFF

~snip~

--------------------------------------------------------------------------------
Voltage sensors (in Volts):
--------------------------------------------------------------------------------
Sensor Status Voltage LowSoft LowWarn HighWarn HighSoft
--------------------------------------------------------------------------------
MB/V_+1V5 OK 1.48 1.36 1.39 1.60 1.63
MB/V_VMEML OK 1.79 1.63 1.67 1.92 1.98
MB/V_VMEMR OK 1.79 1.63 1.67 1.92 1.98
MB/V_VTTL OK 0.89 0.81 0.83 0.96 0.99
MB/V_VTTR OK 0.87 0.81 0.83 0.96 0.99
MB/V_+3V3STBY OK 3.34 3.13 3.16 3.53 3.59
MB/V_VCORE OK 1.31 1.20 1.24 1.36 1.39
IOBD/V_+1V5 OK 1.48 1.36 1.39 1.60 1.63
IOBD/V_+1V8 OK 1.79 1.63 1.67 1.92 1.96
IOBD/V_+3V3MAIN OK 3.34 3.06 3.10 3.49 3.53
IOBD/V_+3V3STBY OK 3.36 3.13 3.16 3.53 3.59
IOBD/V_+1V OK 1.18 1.09 1.11 1.28 1.30
IOBD/V_+1V2 OK 1.16 1.09 1.11 1.28 1.30
IOBD/V_+5V OK 5.12 4.55 4.75 5.35 5.45
IOBD/V_-12V OK -12.11 -13.08 -12.84 -11.16 -10.92
IOBD/V_+12V OK 12.00 10.92 11.16 12.84 13.08
SC/BAT/V_BAT WARNING 0.57 -- 2.25 -- -- <--- This is the
voltage sensor reporting the current voltage status of the Service Processor Battery

As you will notice above under "Voltage sensors (in Volts):" section, for the service
processor battery, we see the following key indicators of a battery failure:

Sensor Status Voltage LowSoft LowWarn HighWarn HighSoft

SC/BAT/V_BAT WARNING 0.57 -- 2.25 -- --

1- The current voltage of the SP battery is currently low (at only .57 Volts),
2- the "LowWarn" warning voltage is set to 2.25 (Volts), and when the voltage of the
battery falls below the 2.25V threshold, it will generate a warning message which will
be logged in the console logs and appear similar to the following:

APR 02 13:34:22: 00040068: "BATTERY at SC/BAT/V_BAT has exceeded low warning

threshold."

Also, we will find the fault reported on the SP via ALOM command "showfaults" and will
see the fault reported similar to:

sc> showfaults -v
Last POST run: TUE MAY 22 14:26:07 2007
POST status: Passed all devices

ID Time FRU Fault

2627 FEB 03 21:48:56 SC/BAT BATTERY at SC/BAT/V_BAT has exceeded low
warning threshold.

Also, to verify the system firmware level:

ALOM:

sc> showhost
Sun-Fire-T2000 System Firmware 6.7.12 2011/07/06 20:03

Host flash versions:

OBP 4.30.4.d 2011/07/06 14:29
Hypervisor 1.7.3.c 2010/07/09 15:14
POST 4.30.4.b 2010/07/09 14:24

ILOM: ( T6320 )

-> version
SP firmware 3.0.12.4.u
SP firmware build number: 69647
SP firmware date: Sat Nov 19 07:22:35 PST 2011
SP filesystem version: 0.1.22

Cause

The root cause of this issue is dropping voltage of the battery over time, per normal
usage. The battery is located on the System Controller (SC), or System Processor (SP)

NOTE (1): A known issue has been identified where good SC Batteries on the T2000
machines were being marked "failed" prematurely. This issue is attributed to voltage
thresholds used by the ALOM software for determining battery status. The issue was
seen on systems with firmware releases prior to 6.2.4. Before ultimately replacing the
SC battery on the T2000, please ensure proper FW is applied, in order to avoid an
unnecessary outage for a needless battery replacement. Please use the following ALOM
command to check the currently installed firmware on your machine: sc> showhost
(more details are also available in the following knowledge article: How to Determine
the System Firmware Version on T1000/T2000 (Doc ID 1012949.1))
NOTE (2): The latest and most recommended Firmware Release available is 6.7.13. The
patch containing this firmware is labeled as 139434-10 FIRMWARE: Sun Fire T2000 -
Sun System Firmware Update 6.7.13
and can be found in the System Handbook under the Patch Readmes and Downloads
link. See the following for the available ways of "Accessing the Oracle System Handbook
on My Oracle Support (Doc ID 1227213.1)."

Additional References
Frequently Asked Questions About Sun System Firmware (Doc ID 1021792.1)
How to Download Firmware for Oracle Systems and Storage (Doc ID 1342226.1)
Selecting the firmware upgrade method on T1000/T2000 (Doc ID 1011226.1)
How to Update the Firmware from the OS on T1000/T2000 (Doc ID 1501504.1)

Solution

Replace the failing Service Processor Battery as soon as available.

Please Log an Oracle Service Request*** for this issue to request a new battery to be
shipped for the replacement of the failing SP Battery of the server. When opening the
SR, you should have ready, or be prepared, to provide (at a minimum) the following
ALOM commands output, in order to quickly have this matter resolved:

For ALOM based units:

sc> showhost
sc> showenvironment
sc> showlogs -v
sc> showfaults -v

For T63x0 units not using ALOM compatibility mode, these are the equivalent ILOM
commands:(Note: ILOM data appears in a different format )

-> show /HOST

-> show -o table -level all /SYS
-> show /SP/logs/event/list
-> show faulty
-> version

*** Note: for greatest ease and fastest turn-around for this issue, when creating a
Service Request(SR) via My Oracle Support Portal, please have a new/fresh Explorer file
available for upload during SR creation. Please be sure to select "PSU, Fan, Battery
failure" and then proceed to upload the ready Explorer file. ***

Upon receipt of the new SP Battery, please see the following document for detailed
instructions on replacing the SP Battery:

How to Remove and Replace a Sun Fire T2000 Service Processor Battery:ATR:1180:1
[VIDEO] (Doc ID 1308278.1)