e-Support Filename: TP11 342.

pdf
Date: 11-01-11

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Countermeasure to Prevent the Thrust Retainer Ring from Detaching or Breaking

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE 8105 TBD
imageRUNNER ADVANCE 8095 TBD

imageRUNNER ADVANCE 8085 TBD

imageRUNNER ADVANCE 6075 TBD

imageRUNNER ADVANCE 6065 TBD

imageRUNNER ADVANCE 6055 TBD

GENERAL:
This Technical Publication describes the countermeasure to prevent the Thrust Retainer Ring from
detaching or breaking.

DETAILS:
Symptom:
When the Main Engine is in operation, the Thrust Retainer Ring [3] on the Upper Fixing Roller [5]
(Figures 1 and 2) of the Fixing Assembly [1] may detach or break. This can cause an E840-0001(Fixing
Shutter Motor ) error code to occur.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 6
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP11 342.pdf
Date: 11-01-11

Cause:
In normal operation, the Bushing Spacer [4] rotates together with the Upper Fixing Roller [5]. However,
when the Bushing Spacer [4] does not rotate along with the Upper Fixing Roller [5], the friction created by
this phenomenon may force the Bushing Spacer [4] outward. This may result in the outside area of the
Bushing Spacer to detach or break from the Upper Fixing Roller [5].

Figure 1
[1]Fixing Assembly [2] Upper Fixing Assembly

Figure 2
[3]Thrust Retainer Ring
[4] Bushing Spacer [5] Fixing Roller

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 e-Support Filename: TP11 342.pdf
Date: 11-01-11

Factory:
The shape of the Bushing Spacer [4] has been changed to a new type. To accommodate this change, the
Upper Fixing Roller [5] for the imageRUNNERADVANCE 6000 series was changed to a new type.

The Upper Fixing Roller for the imageRUNNER ADVANCE 8000 series has not
changed.

SERVICING PROCEDURE:
Service work:
When the Fixing Roller Thrust Retainer Ring [3] detaches or breaks from the Upper Fixing Roller [5],
replace the Fixing Roller Thrust Retainer Ring [3] and the new type [B] Bushing Spacer [4] at the same
time. The new type Bushing Spacer [B] has a convex protrusion to hook on the Upper Fixing Roller [5].
NOTE:
Refer to Technical Publication TP11 174 E840 Error Code Avoidance for proper
installment of the Thrust Retainer Ring on the Upper Fixing Roller.

Figure 3
Bushing Spacer
[A] Old type [B] New type

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 e-Support Filename: TP11 342.pdf
Date: 11-01-11

The new type of Bushing Spacer [B] alone cannot be attached to the Upper Fixing Roller of the
imageRUNNER ADVANCE 6000 series. When replacing the Bushing Spacer, make sure to replace the
Upper Fixing Roller [D] with a new type Upper Fixing Roller at the same time. The new type Bushing
Spacer [B] for the imageRUNNER ADVANCE 8000 series can be attached to the current ADVANCE 8000
Series Upper Fixing Roller.

Figure 4
iR ADV6000 Series Fixing Roller
[C]Old type [D] New type
Note:
When attaching the Bushing Spacer and the Thrust Retainer Ring to the Upper Fixing Roller, follow the
procedure below:

NOTE:
Refer to Technical Publication TP11 174 E840 Error Code Avoidance for proper
installment of the Thrust Retainer Ring on the Upper Fixing Roller.

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 e-Support Filename: TP11 342.pdf
Date: 11-01-11

How to attach the New Type Bushing Spacer

1.Place the Bushing Spacer on
the Upper Fixing Roller at an
angle.
2. Insert the protrusion of the
Bushing Spacer in the slit of
the Upper Fixing Roller.
3. Keep the protrusion of the
Bushing Spacer in the slit and
slide in place the Bushing
Spacer on the Upper Fixing
Roller.

Bushing Spacer
Thrust Retainer Ring

4. Place Thrust Ring Retainer over Bushing Spacer

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 e-Support Filename: TP11 342.pdf
Date: 11-01-11

SERVICE PARTS:

Figure
Description Part Number
Number
Old Bushing Spacer FC9-8067-000
1
New Bushing Spacer FE2-0550-000
Old Upper Fixing Assembly FM3-7358-010
2
New *Upper Fixing Assembly FM3-7358-020
Old ** Upper Fixing Assembly FM3-7340-010
3 811
New Upper Fixing Assembly FM3-7340-020
Old *Fixing Roller FC9-9163-000
4
New Fixing Roller FC9-9163-010
Old Retainer, Fixing Roller, Thrust FC6-3501-000
5
New Retainer, Fixing Roller, Thrust FC6-3501-020
*FM3-7358-000 and FC9-9163-000 are for the imageRUNNER ADVANCE 6000 series.
**FM3-7340-000 is for the imageRUNNER ADVNCE 8000 series.

NOTE:
Replace the following parts for the imageRUNNER ADVANCE 6000 Series at the same time
upon initial installation of the new type Bushing Spacer:
1. Fixing Roller- FC9-9163-000
2. Retainer, Fixing Roller Thurst-FC6-3501-020
3. Bushing Spacer- FE2-0550-000
The Upper Fixing Roller for the imageRUNNER ADVANCE 8000 series has not
changed.

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