Depart

mentofText il
e&Cl othi
ngTechnol
ogy
TT2090-Qual
ityAssur ance
Assi
gnment
Submissiondate:30th November2017

Q1.(
a)Explai
nhowcust
omersar
eget t
inginv
olv
edt
omanuf
act
ureagoodqual
i
ty
producti
nmanuf
act
uri
ngindustry
.

(
b)Br
ief
lyexpl
ainwhythetwomainobj
ecti
vesoftot
alqual
i
tymanagement(
TQM)
ar
everyimport
antf
ortoday
sbusi
nessenvi
ronment.

Q2.(
a)Ifyouareassi
gnedtoevaluat
eaqual
i
tyofaser
viceexpl
ainhowdoy
ou
proceedtheeval
uat
ionprocess.

(
b)Br
ief
lyexpl
ainhowtheparetoanal
ysi
sandcauseef
fectdi
agr
am canbeused
t
ogethert
osolvequal
i
tyrelat
edprobl
emsinthei
ndustr
y.

Q3.(
a)Explai
nhowquali
tyci
rcl
econceptcanbeappl
i
edt osl
vequal
i
tyrelat
ed
probl
emsint
heindust
ryanddescri
bewhatadvant
agescanbegainedusi
ngt
his
concept
.

(
b)Consideraprocessbywhi chcoil
sar emanufact
ured.sampl esofsi
zeof5r andoml
y
sel
ectedfrom theprocessandt heresi
stanceval
ues( i
nohms)ofcoilsaremeasured.
Thedat aaregi
v enbel
ow.Dr awt hemeancontrolchartandrangecontr
olchart
sand
giv
ey ourcomment sont heproducti
onfortheconsideredperi
od.

Sample Obser
vati
ons(i
nohms)
1 20,21,23,
22,21
2 19,18,20,
20,22
3 25,18,20,
17,22
4 20,21,22,
21,21
5 19,24,23,
22,20
6 22,20,18,
19,18
7 18,20,19,
18,20
8 21,20,24,
23,22
9 21,19,20,
20,20
10 20,23,25,
18,26
11 22,23,18,
21,24
12 19,20,22,
23,19
13 18,19,23,
20,21
14 22,21,20,
25,18
15 21,18,18,
19,17