Region Country FTE Staff Turnover Hire Costs Avg Sal USD OnLine

Europe Wales 180.0 12.0 40,258 42,576 7,663,669

Europe England 160.0 16.0 43,947 42,576 6,812,151
Europe Germany 150.0 5.0 12,576 44,987 6,748,080
Europe Scotland 130.0 8.0 17,744 40,576 5,274,872
Europe Italy 120.0 9.0 16,912 40,576 4,869,113
Europe Ireland 120.0 3.0 4,955 37,576 4,509,113
Europe Spain 90.0 8.0 11,199 38,576 3,471,835
Europe France 70.0 3.0 3,656 42,576 2,980,316
Europe Greece 70.0 2.0 1,893 35,563 2,489,410
Europe Portugal 40.0 3.0 1,396 32,576 1,303,038
Americas Brazil 182.0 14.0 54,565 26,789 11,251,380
Americas USA 202.0 25.0 27,320 65,457 11,454,975
Americas Canada 189.0 20.0 38,394 62,654 7,831,750
Americas Chile 140.0 3.0 8,032 19,763 5,533,640
Americas Mexico 110.0 17.0 47,574 24,004 5,280,880
Americas Argentina 120.0 12.0 29,683 15,976 3,834,240
Americas Columbia 90.0 5.0 8,987 17,689 3,184,020
Americas Venezuala 80.0 4.0 5,387 18,978 3,036,480
Americas Uraguay 70.0 2.0 1,482 14,589 2,042,460
Americas Cuba 40.0 2.0 745 11,546 923,680
Asia Pac Australia 200 20 38,397 72,045 14,409,000
Asia Pac China 210.0 35.0 37,411 11,233 13,254,940
Asia Pac New Zealand 80 2 5,217 69,032 11,045,120
Asia Pac India 200.0 40.0 74,925 12,098 10,162,320
Asia Pac Pakistan 210.0 4.0 2,728 9,890 4,153,800
Asia Pac Hong Kong 93.0 3.0 1,799 46,890 2,813,400
Asia Pac Vietnam 140.0 21.0 32,586 9,034 2,529,520
Asia Pac Cambodia 110.0 18.0 17,571 9,876 2,172,720
Asia Pac Laos 80.0 5.0 1,695 8,657 1,385,120
Asia Pac Bangladesh 60.0 2.0 350 7,908 948,960
 Store Mobile TV Mail Total Sales Sales Per FTE
10,575,864 3,831,834.66 1,057,586.37 3,831,835 26,960,789 149,782
9,400,768 3,406,075.25 940,076.77 3,406,075 23,965,145 149,782
9,312,350 3,374,040.00 931,235.04 3,374,040 23,739,745 158,265
7,279,324 2,637,436.14 727,932.38 2,637,436 18,557,001 142,746
6,719,376 2,434,556.44 671,937.58 2,434,556 17,129,539 142,746
6,222,576 2,254,556.44 622,257.58 2,254,556 15,863,059 132,192
4,791,132 1,735,917.33 479,113.18 1,735,917 12,213,914 135,710
4,112,836 1,490,157.92 411,283.59 1,490,158 10,484,751 149,782
3,435,386 1,244,705.00 343,538.58 1,244,705 8,757,744 125,111
1,798,192 651,518.81 179,819.19 651,519 4,584,086 114,602
15,526,904 5,625,690.00 1,552,690.44 5,625,690 39,582,355 217,485
10,807,866 5,727,487.50 1,080,786.55 5,727,488 34,798,602 172,270
10,807,815 3,915,875.00 1,080,781.50 3,915,875 27,552,097 145,778
7,636,423 2,766,820.00 763,642.32 2,766,820 19,467,346 139,052
7,287,614 2,640,440.00 728,761.44 2,640,440 18,578,136 168,892
5,291,251 1,917,120.00 529,125.12 1,917,120 13,488,856 112,407
4,393,948 1,592,010.00 439,394.76 1,592,010 11,201,382 124,460
4,190,342 1,518,240.00 419,034.24 1,518,240 10,682,337 133,529
2,818,595 1,021,230.00 281,859.48 1,021,230 7,185,374 102,648
1,274,678 461,840.00 127,467.84 461,840 3,249,506 81,238
19,884,420 7,204,500.00 1,988,442.00 7,204,500 50,690,862 253,454
18,291,817 6,627,470.00 1,829,181.72 6,627,470 46,630,879 222,052
15,242,266 5,522,560.00 1,524,226.56 5,522,560 38,856,732 485,709
14,024,002 5,081,160.00 1,402,400.16 5,081,160 35,751,042 178,755
5,732,244 2,076,900.00 573,224.40 2,076,900 14,613,068 69,586
3,882,492 1,406,700.00 388,249.20 1,406,700 9,897,541 106,425
3,490,738 1,264,760.00 349,073.76 1,264,760 8,898,851 63,563
2,998,354 1,086,360.00 299,835.36 1,086,360 7,643,629 69,488
1,911,466 692,560.00 191,146.56 692,560 4,872,852 60,911
1,309,565 474,480.00 130,956.48 474,480 3,338,441 55,641
Expenditure Gross Profit
16,774,239 10,186,549
13,733,295 10,231,850
12,575,853 11,163,893
11,089,891 7,467,109
9,395,440 7,734,099
8,259,134 7,603,925
6,999,219 5,214,696
6,094,150 4,390,601
4,731,871 4,025,874
2,326,704 2,257,382
19,487,617 20,094,738
16,392,262 18,406,340
14,397,678 13,154,418
13,386,982 6,080,364
13,992,220 4,585,916
9,183,862 4,304,994
8,986,578 2,214,804
6,733,698 3,948,639
3,705,839 3,479,535
1,862,139 1,387,367
19,198,336 31,492,526
16,033,175 30,597,703
13,042,078 25,814,654
9,365,594 26,385,448
3,409,439 11,203,629
2,997,959 6,899,582
2,586,181 6,312,670
2,440,399 5,203,230
1,695,387 3,177,465
874,562 2,463,880
Region Year Road Courier Air Mail
Europe CY 4,818,997 3,748,108 3,926,590 5,354,441
Americas CY 4,291,656 4,496,021 5,313,479 6,335,302
Asia Pac CY 5,596,206 7,299,399 6,812,772 4,622,952
Europe PY 4,578,047 3,523,222 3,769,526 4,818,997
Americas PY 4,248,740 4,361,140 5,047,805 6,208,596
Asia Pac PY 5,484,282 7,591,375 7,494,049 4,854,100

0-30 31-60 61-90 90+

Europe 23 25 33 18
Americas 33 30 28 21
Asia Pac 26 28 21 19

Google+ Twitter FB Yelp

Europe 45 25 20 10
Americas 41 22 23 12
Asia Pac 51 21 19 15
Index Region Country FTE Staff TurnoverHire Costs Avg Sal USD OnLine
1 Europe Wales 180 12 40,258 42,576 7,663,669
1 Europe England 160 16 43,947 42,576 6,812,151
1 Europe Germany 150 5 12,576 44,987 6,748,080
1 Europe Scotland 130 8 17,744 40,576 5,274,872
1 Europe Italy 120 9 16,912 40,576 4,869,113
1 Europe Ireland 120 3 4,955 37,576 4,509,113
1 Europe Spain 90 8 11,199 38,576 3,471,835
1 Europe France 70 3 3,656 42,576 2,980,316
1 Europe Greece 70 2 1,893 35,563 2,489,410
1 Europe Portugal 40 3 1,396 32,576 1,303,038
2 Americas Brazil 182 14 54,565 26,789 11,251,380
2 Americas USA 202 25 27,320 65,457 11,454,975
2 Americas Canada 189 20 38,394 62,654 7,831,750
2 Americas Chile 140 3 8,032 19,763 5,533,640
2 Americas Mexico 110 17 47,574 24,004 5,280,880
2 Americas Argentina 120 12 29,683 15,976 3,834,240
2 Americas Columbia 90 5 8,987 17,689 3,184,020
2 Americas Venezuala 80 4 5,387 18,978 3,036,480
2 Americas Uraguay 70 2 1,482 14,589 2,042,460
2 Americas Cuba 40 2 745 11,546 923,680
3 Asia Pac Australia 200 20 38,397 72,045 14,409,000
3 Asia Pac China 210 35 37,411 11,233 13,254,940
3 Asia Pac New Zealand 80 2 5,217 69,032 11,045,120
3 Asia Pac India 200 40 74,925 12,098 10,162,320
3 Asia Pac Pakistan 210 4 2,728 9,890 4,153,800
3 Asia Pac Hong Kong 93 3 1,799 46,890 2,813,400
3 Asia Pac Vietnam 140 21 32,586 9,034 2,529,520
3 Asia Pac Cambodia 110 18 17,571 9,876 2,172,720
3 Asia Pac Laos 80 5 1,695 8,657 1,385,120
3 Asia Pac Bangladesh 60 2 350 7,908 948,960

Region Country FTE Staff TurnoverHire Costs Avg Sal USD OnLine
Europe Wales 180.00 12.00 40.26 42.58 7,663.67
Europe England 160.00 16.00 43.95 42.58 6,812.15
Europe Germany 150.00 5.00 12.58 44.99 6,748.08
Europe Scotland 130.00 8.00 17.74 40.58 5,274.87
Europe Italy 120.00 9.00 16.91 40.58 4,869.11
Europe Ireland 120.00 3.00 4.96 37.58 4,509.11
Europe Spain 90.00 8.00 11.20 38.58 3,471.83
Europe France 70.00 3.00 3.66 42.58 2,980.32
Europe Greece 70.00 2.00 1.89 35.56 2,489.41
Europe Portugal 40.00 3.00 1.40 32.58 1,303.04
Total
Top 5 Country Staff TurnoverHire Costs
1 England 16 43.9
2 Wales 12 40.3
3 Italy 9 16.9
4 Scotland 8 17.7
5 Spain 8 11.2

Region Year Road Courier Air Mail

Europe CY 4,818,997 3,748,108 3,926,590 5,354,441
Americas CY 4,291,656 4,496,021 5,313,479 6,335,302
Asia Pac CY 5,596,206 7,299,399 6,812,772 4,622,952
Europe PY 4,578,047 3,523,222 3,769,526 4,818,997
Americas PY 4,248,740 4,361,140 5,047,805 6,208,596
Asia Pac PY 5,484,282 7,591,375 7,494,049 4,854,100

Europe CY 4,818,997 3,748,108 3,926,590 5,354,441

Europe PY 4,578,047 3,523,222 3,769,526 4,818,997

Region 0-30 31-60 61-90 90+

Europe 23 25 33 18

Region Social Google+ Twitter FB Yelp

Europe 45 25 20 10
 Store Mobile TV Mail Total Expenditure P&L
10,575,864 3,831,835 1,057,586 3,831,835 26,960,789 16,774,239 10,186,549.26
9,400,768 3,406,075 940,077 3,406,075 23,965,145 13,733,295 10,231,850.06
9,312,350 3,374,040 931,235 3,374,040 23,739,745 12,575,853 11,163,892.64
7,279,324 2,637,436 727,932 2,637,436 18,557,001 11,089,891 7,467,109.21
6,719,376 2,434,556 671,938 2,434,556 17,129,539 9,395,440 7,734,098.90
6,222,576 2,254,556 622,258 2,254,556 15,863,059 8,259,134 7,603,925.49
4,791,132 1,735,917 479,113 1,735,917 12,213,914 6,999,219 5,214,695.66
4,112,836 1,490,158 411,284 1,490,158 10,484,751 6,094,150 4,390,601.30
3,435,386 1,244,705 343,539 1,244,705 8,757,744 4,731,871 4,025,873.85
1,798,192 651,519 179,819 651,519 4,584,086 2,326,704 2,257,382.38
15,526,904 5,625,690 1,552,690 5,625,690 39,582,355 19,487,617 20,094,738.14
10,807,866 5,727,488 1,080,787 5,727,488 34,798,602 16,392,262 18,406,339.65
10,807,815 3,915,875 1,080,782 3,915,875 27,552,097 14,397,678 13,154,418.10
7,636,423 2,766,820 763,642 2,766,820 19,467,346 13,386,982 6,080,363.63
7,287,614 2,640,440 728,761 2,640,440 18,578,136 13,992,220 4,585,916.19
5,291,251 1,917,120 529,125 1,917,120 13,488,856 9,183,862 4,304,994.05
4,393,948 1,592,010 439,395 1,592,010 11,201,382 8,986,578 2,214,804.31
4,190,342 1,518,240 419,034 1,518,240 10,682,337 6,733,698 3,948,638.59
2,818,595 1,021,230 281,859 1,021,230 7,185,374 3,705,839 3,479,534.86
1,274,678 461,840 127,468 461,840 3,249,506 1,862,139 1,387,367.36
19,884,420 7,204,500 1,988,442 7,204,500 50,690,862 19,198,336 31,492,526.00
18,291,817 6,627,470 1,829,182 6,627,470 46,630,879 16,033,175 30,597,703.50
15,242,266 5,522,560 1,524,227 5,522,560 38,856,732 13,042,078 25,814,654.46
14,024,002 5,081,160 1,402,400 5,081,160 35,751,042 9,365,594 26,385,447.65
5,732,244 2,076,900 573,224 2,076,900 14,613,068 3,409,439 11,203,629.36
3,882,492 1,406,700 388,249 1,406,700 9,897,541 2,997,959 6,899,582.16
3,490,738 1,264,760 349,074 1,264,760 8,898,851 2,586,181 6,312,670.11
2,998,354 1,086,360 299,835 1,086,360 7,643,629 2,440,399 5,203,229.86
1,911,466 692,560 191,147 692,560 4,872,852 1,695,387 3,177,465.28
1,309,565 474,480 130,956 474,480 3,338,441 874,562 2,463,879.74

Store Mobile TV Mail Total Rev Total Exp P&L

10,575.86 3,831.83 1,057.59 3,831.83 26,960.79 16,774.24 10,186.55
9,400.77 3,406.08 940.08 3,406.08 23,965.15 13,733.30 10,231.85
9,312.35 3,374.04 931.24 3,374.04 23,739.75 12,575.85 11,163.89
7,279.32 2,637.44 727.93 2,637.44 18,557.00 11,089.89 7,467.11
6,719.38 2,434.56 671.94 2,434.56 17,129.54 9,395.44 7,734.10
6,222.58 2,254.56 622.26 2,254.56 15,863.06 8,259.13 7,603.93
4,791.13 1,735.92 479.11 1,735.92 12,213.91 6,999.22 5,214.70
4,112.84 1,490.16 411.28 1,490.16 10,484.75 6,094.15 4,390.60
3,435.39 1,244.71 343.54 1,244.71 8,757.74 4,731.87 4,025.87
1,798.19 651.52 179.82 651.52 4,584.09 2,326.70 2,257.38
162.3m 92.0m
 FB 20

Twi tter 25
Yelp 10

Googl e+ 45
 Region
1 Europe
2 Americas
3 Asia Pac

Rank
2.00
1.00
6.00
4.00
3.00
7.00
5.00
8.00
10.00
9.00
 Department Store Staff and Income R

Territory FTEs Avg Salary 000s FTEs Avg Salary 000s

Wales 180 42.6 200
FTE and Income by Co
England 160 42.6 180
Germany 150 45.0 160
140
Scotland 130 40.6
120
Italy 120 40.6 100
Ireland 120 37.6 80
Spain 90 38.6 60
France 70 42.6 40
20
Greece 70 35.6
0
Portugal 40 32.6 Wales England Germany Scotland Italy Ireland

Top 5 Staff Turnover Recruitment Exp Top 5 Staff Churn

16
England 16 $ 44
12 $ 40 12
Wales
9
Italy 9 $ 17 8

Scotland 8 $ 18
Spain 8 $ 11
England Wales Italy Scotland

Sales OnLine Store Mobile TV Mail

Wales $ 7,664 $ 10,576 $ 3,832 $ 1,058 $ 3,832 26
England $ 6,812 $ 9,401 $ 3,406 $ 940 $ 3,406
Germany $ 6,748 $ 9,312 $ 3,374 $ 931 $ 3,374
Scotland $ 5,275 $ 7,279 $ 2,637 $ 728 $ 2,637
Italy $ 4,869 $ 6,719 $ 2,435 $ 672 $ 2,435
Ireland $ 4,509 $ 6,223 $ 2,255 $ 622 $ 2,255
Spain $ 3,472 $ 4,791 $ 1,736 $ 479 $ 1,736
France $ 2,980 $ 4,113 $ 1,490 $ 411 $ 1,490
Greece $ 2,489 $ 3,435 $ 1,245 $ 344 $ 1,245
Portugal $ 1,303 $ 1,798 $ 652 $ 180 $ 652
d Income Report

CY PY
FTE and Income by Country

Avg Salary
51
46
41
36
31
26
21
16
11
6
1
tland Italy Ireland Spain France Greece Portugal
Road Courier Air
aff Churn Recruitment Expense 000s
44
40

9
8 8
17 18
11

aly Scotland Spain England Wales Italy Scotland Spain

Total Sales Revenue 000s Total Expenses 000s

26,961 16,774
P&L
23,965 13,733
23,740 12,576
18,557 11,090 11,164
17,130 9,395 10,232

10,187
15,863 8,259
7,734
7,604

7,467

12,214 6,999
5,215
4,391

10,485 6,094
4,026
2,257

8,758 4,732
4,584 2,327
 1
Expenses

92.0
m

Sales

162.3
Air Mail m & Expenses
Revenue
se 000s Invoices Receivable

18
11

Scotland Spain 0-30 30-60 61-90 90+

New Likes Social Media

P&L
FB 20

Twi tter 25
Yel p 10
11,164

10,232

10,187
7,734
7,604

7,467
5,215

Googl e+ 45