Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Measurement of Extent
Anupam Bawa
Executive Summary Consumer ethnocentrism means the appropriateness, indeed morality of purchasing
foreign made products. Today, when the Indian consumer has great access to foreign
goods and the Indian manufacturer is facing increasing competition from foreign
products, the neglect of this topic in India is hard to explain. The CETSCALE, a scale to
measure consumer ethnocentrism, has been tested in many parts of the world but not in
India.
This research examined the psychometrics of the CETSCALE, the extent of consumer
ethnocentrism in India, and the relationship of socio-demographic variables and quality
consciousness with consumer ethnocentrism.
Data were collected from three socio-demographic groupsmaterials management
professionals, the group with the largest influence on organizational buying behaviour;
university students, the most often researched group of respondents the world over and
hence ideal for a cross-cultural comparison of results; and senior secondary school
students, a group recommended as worth researching by a prominent earlier researcher.
Analysis of data was done with the help of currently used and recommended tools
including exploratory factor analysis and confirmatory factor analysis.
Results show that the concept of consumer ethnocentrism prevailing in India is not
conceptually equivalent to the concept of consumer ethnocentrism prevailing in other
countries where it has been found to be uni-dimensional. In India, the concept has more
nuances. What is more, the concept as understood by the three different socio-
demographic groups is also not identical. The level of consumer ethnocentrism in India
is not less than that prevailing in a similar demographic group in a developed country
like the US. It is the senior secondary school students who are the most consumer
ethnocentric. Socio-demographic variables do not adequately explain the presence, or
otherwise, of consumer ethnocentrism. Neither does quality consciousness.
The managerial implications of the major findings of this study are as follows:
In India, the label made in India is not a liability. The Indian consumers will not
lap up foreign goods merely because of their made in tags. This should bring
comfort to companies whose products carry the made in India label. The threat
perception of freer imports into India should be altered in the light of these
findings.
Foreign companies in India, planning to sell goods manufactured on Indian soil
rather than imported from their plants abroad, will also get support for their
actions from these findings.
KEY WORDS That the young Indians (a numerically very large segment of the market) are the
most consumer ethnocentric of them all points to a comfortable future for the
Consumer Ethnocentrism made in India label.
Pseudopatriotism An attempt has been made to refine the CETSCALE for use in India. Marketing needs
to respond to the criticism of the concept of ethnocentrism in the other social sciences.
CETSCALE
It needs to explore the relationship of consumer ethnocentrism with consumer animosity
Consumer Behaviour and consumer affinity (love-hate relationship with other countries).
44 CONSUMER ETHNOCENTRISM
44
logical (Appendix). three socio-demographic groups sampled.
The CETSCALE adheres to the viewpoint that con- H3: The CETSCALE has internal consistency in each of
sumer ethnocentrism is a matter of how ethnocentric? the three socio-demographic groups sampled.
and not whether ethnocentric? It does not give a con- H4: The CETSCALE has discriminant validity with
sumer ethnocentric/not ethnocentric type of categoriza- respect to related phenomena against which it is
tion. Rather it gives total scores ranging from 17 to 119. tested in each of the three socio-demographic groups
Lindquist et al. (2001) are of the opinion that the 17 sampled.
items of the CETSCALE are linked to the following four H5: The CETSCALE has nomological validity with
concepts it hurts the domestic economy, results in respect to each of the variables in its nomological
loss of jobs, is unpatriotic, and is tied to product net against which it was tested in each of the three
availability, though Shimp and Sharma did not classify socio-demographic groups sampled.
the items in this manner. There also exists a shorter 10-
Extent of Consumer Ethnocentrism
item version of the CETSCALE (Appendix). It has been
used not only by Shimp and Sharma (1987) but also by Consumer ethnocentrism is a phenomenon of the deve-
Steenkamp and Baumgartner (1998), Lindquist et al. loped world (Okechuku, 1994; La Barre, 1994; Good and
(2001), and Douglas and Nijssen(2003). Huddleston, 1995; Durvasula, Andrews and Netemeyer,
The CETSCALE has given mixed results in different 1997; Vida and Fairhurst, 1999). Consumers from less
parts of the world. Results from the US, Russia, Spain, developed countries have repeatedly shown a marked
France, Japan, and West Germany support the uni-di- preference for imported goods (Papadopoulos, Heslop
mensionality, reliability, discriminant validity, and and Beraes, 1990; La Barre, 1994; Agbonifoh and Elim-
nomological validity of the scale (Netemeyer, Durvasula inian, 1994; Mohammad et al., 2000). Research that found
and Lichtenstein, 1991; Durvasula, Andrews and Nete- consumers of developed countries to have no prejudice
meyer, 1997; Luque-Martnez, Ibanez-Zapata and Bar- for home country products is in a minority (Johansson,
rico-Garcia, 2000). The results obtained by Lindquist et Douglas and Nonaka, 1985).
al. (2001) while working with the abridged 10-item CET- The Indians are generally perceived as clamouring
SCALE in the Czech Republic, Hungary, and Poland, are for foreign brands (Varma, 1998). Batra et al,s (2000)
mixed but generally acceptable. Significantly, it was paper contains an account of literature that gives pos-
found that different sub-sets of items worked in different sible reasons for the average Indians fondness for fo-
countries. Douglas and Nijssen (2003) found that in the reign goods. These reasons include search for status
Netherlands, the 10-item scale was not uni-dimensional. symbols in the hierarchy-conscious Indian society, in-
It had a two-dimensional structure one dimension feriority complex vis--vis the (erstwhile) foreign rulers,
consisting of core ethnocentrism items, the other con- increased contact with the West, rising incomes, chang-
sisting of items relating to the availability of domestic ing expectations, and cultural receptiveness to symbol-
products. The predictive validity of the CETSCALE has ism of brands.
been found to be inconsistent across product categories But, there exists a different strain of thought too.
(Herche, 1992). Mean scores on the CETSCALE appear La Barre (1994) quoting the results of the Bozell-Gallup
stable over time when the population is viewed as a worldwide quality poll says: India is an import recep-
whole but they are not stable for specific sub-groups tive country but it has a healthy self image. This seeming
(Nielsen and Spence, 1997). contradiction is easy to understand when we remember
It is against this background that the following that in India the open mind is as much a cultural heritage
hypotheses have been proposed. A lack of prior research as the closed mind (Ahmed, 1979). According to Ahmed,
in India on the psychometrics of the CETSCALE acted the open mind of the Indian society can be gauged from
as a constraint while framing the hypotheses. the innumerable invaders of alien cultures that have
H1: Each of the 17 items of the CETSCALE is able to been absorbed into this society; the Indian notion of
discriminate between high scorers and low scorers hospitality that has made Indians tolerant of different
in each of the three socio-demographic groups cultures, languages, and religions; the lack of traits of
sampled. revenge and punishment in the people, and the Indians
H2: The CETSCALE is uni-dimensional in each of the being open not only to experiences of the world of reality
46 CONSUMER ETHNOCENTRISM
46
Table 1: Reliability of the Scales Used
demographic group of interest through random sam- of the 17 items of the CETSCALE. Table 3 gives, for each
pling of students. One hundred and four filled question- of the three groups, mean scores of all respondents,
naires were obtained. Including this group in the study mean scores of the top 25 per cent scorers, and the bottom
would facilitate comparison of findings across different 25 per cent scorers. The difference in the mean scores
research studies as students belonging to the faculties obtained by the top 25 per cent scorers and bottom 25
of Economics/Business Management/Commerce are the per cent scorers were tested with the t-test. All t values
most oft-researched group of respondents in studies on were significant at .01 level of significance.* Thus, each
consumer behaviour. item of the CETSCALE has discriminating power.
The senior secondary school students were chosen Hypothesis 2 relates to the uni-dimensionality of
as the third group of interest as no study on consumer the CETSCALE. As can be seen from Table 4, all the item-
ethnocentrism has studied this age group though Shimp to-total correlations are significant in each of the three
and Sharma (1987) did wonder if the CETSCALE would groups studied. While in the group of materials man-
be applicable to high school students. agement professionals, all item-to-total correlations are
As government schools get the larger share of stu- above 0.6, in the group of university students, they are
dents and are popular with all income groups at the above 0.47, and in the senior secondary school students
senior secondary level, the students of government senior sample, they are above 0.39.
secondary schools of the Union Territory of Chandigarh As the results of the exploratory factor analysis
were considered. Using stratified random sampling, 188 given in Table 5 show, the KMO values are meritorious
filled questionnaires were obtained. Data were collected (>0.8) for all the three groups. However, it is only in the
from November 2002 to February 2003. group of materials management professionals that at
The profile of the sample drawn from each of the 62.779, the percentage of variance extracted exceeds the
three socio-demographic groups is given in Table 2. The thumb rule of 0.6 (Malhotra, 2001). The percentage of
senior secondary school students are the socio-demo- variance extracted for the university students and senior
graphic group with the least age, education, and average secondary school students is low at 46.21 per cent and
income. It is the only group in which members from all 38.332 per cent respectively.
the socio-economic grades are found. While there are no As the scale is hypothesized to be uni-dimensional,
females in the sample of the materials management all items should load highly (>0.3 or hopefully 0.5) on
professionals, the number of males and females in the one factor. Stringent items loading retention rules are
samples of the university students and the senior se- item loadings 0.5, the difference between an items two
condary school students does not differ significantly highest loadings to be > 0.20, at least three items to load
(X 2 = 1.927, df=1). on each factor (Tansey, Carroll and Lin Jun, 2001). On
the basis of these rules, the CETSCALE cannot be de-
TESTING OF HYPOTHESES clared to be uni-dimensional.
There is a three-factor solution for materials man-
Psychometrics of the CETSCALE
Hypothesis 1 relates to the discriminating power of each * Details can be obtained from the author.
agement professionals and senior secondary school stu- absolute fit, comparative fit, and parsimonious fit
dents and a four-factor solution for university students. (Kelloway, 1998). The rule of thumb for good fitting
As identification and labelling of each of the factors is models are, among others, non significant chi-square
not required by the hypothesis, it is not being done. results, values >0.9 for goodness of fit index (GFI),
Confirmatory factor analysis (CFA) was performed comparative fit index (CFI), normed fit index (NFI) and
on the CETSCALE with the objective of determining the non normed fit fix (NNFI), value >0.8 or >0.9 for adjusted
fit of the one-factor model. Some items of the LISREL goodness of fit index (AGFI), value <0.10 for root mean
output are reported in Table 6. square error of approximation (RMSEA), and value <0.05
While using CFA, researchers are advised to report for root mean square residual (RMSR). The parsimoni-
one or two indices of each of the three types of fit ous normed fit index (PNFI) and the parsimonious
48 CONSUMER ETHNOCENTRISM
48
Table 3: Discriminating Power of the Items of the CETSCALE
50 CONSUMER ETHNOCENTRISM
50
Hypothesis 5 relates to the nomological validity of highest (r = 0.476, 0.492, and 0.349), they are also all
the CETSCALE. Scores obtained on the CETSCALE were significant at p=.000.
correlated with five other scores belief about foreign-
Extent of Consumer Ethnocentrism
made products, belief about Indian-made products,
attitude towards foreign products, attitude towards Hypothesis 6 relates to the comparison of levels of
Indian products, and the importance of buying products consumer ethnocentrism in India with those reported
made in India. The pattern of correlations, as discerned from comparable samples in research conducted in other
from Table 7, is almost entirely as expected. While all parts of the world.
the correlations of CETSCORES with belief about for- Table 8 gives a snapshot of the CETSCORES ob-
eign-made products are negative, the correlations with tained by the different groups in this study as well as
belief about Indian-made products are positive (r = -0.09, the CETSCORES reported in the studies that had college
-0.127, and -0.072 as against r = 0.212, 0.008, and 0.215). or university students as samples. When the significance
While consumer ethnocentrism scores correlate nega- of the difference between means of the CETSCORE
tively with attitude towards foreign products, they obtained by university students in this study and the
correlate positively with attitude towards Indian produ- eight other results from other studies using university/
cts (r = -0.27, -0.279, and -0.270 as against r =0.088, 0.196, college students was examined, only two results were
and 0.307). It was expected that correlations of CET- found to be significantly different. The means reported
SCORE would be higher with attitudes (both for foreign- by Durvasula, Andrews and Netemeyer (1997) for the
made and Indian-made products) than with beliefs (both Russian students and those reported by Vida and Fair-
about foreign-made or Indian-made products). This has hurst (1999) for the Hungarian students are significantly
been found correct in five of the six pairs of correlations lesser than those obtained in this study giving a critical
examined (comparing correlations with attitude and ratio of 8.839 and 3.990 respectively. The results ob-
belief respectively towards foreign products in each of tained in the US, Czech Republic, Estonia, and Poland
the three socio demographic groups, r = -0.27, -0.091; are not significantly different from those obtained in
r = -0.279, -0.127; r = -0.270, -0.072; comparing correla- India. They all give a critical ratio of less than 1.96
tions with attitude and belief respectively towards (Garrett, 1966). This challenges the belief that consumer
Indian-made products, r = 0.088, 0.212; r = 0.196, 0.008; ethnocentrism is a phenomena of the developed world.
r = 0.307, 0.215). The only exception is in the data obtained While on the one hand, the Indians cannot be ac-
from the materials management professionals where cused of clamouring for foreign goods, on the other
correlation of CETSCORE with belief about Indian prod- hand, they do not give evidence of having an open mind
ucts (r = 0.212) is higher than attitude towards Indian greater than that present in other countries.
products (r=.088). Lastly, it was expected that the CE-
Consumer Ethnocentrism and
TSCORES correlation with importance of buying prod-
Socio-demographic Variables
ucts made in India would be higher than its correlation
with the other four variables selected for ascertaining Hypothesis 7 states that the group with the highest
nomological validity. Not only are these correlations the CETSCORE would be the one with the highest average
Table 7: Assessment of Divergent Validity and Nomological Validity of the CETSCALE Using Correlations
age, least education, least average income, significantly materials management professionals. As the three groups
more members from the lower SEC grades, significantly have similar scores on quality consciousness, even that
more females, and least quality consciousness. aspect of hypothesis 7 could not be checked. (On quality
As can be seen from Table 8, the group with the consciousness, for material management professionals
highest score is that of the senior secondary school M = 13.40, SD = 1.388; for university students, M = 13.24,
students. The t-test results given in Table 9 show that SD = 1.549 and for senior secondary school students,
while the CETSCORE obtained by the materials man- M = 13.30, SD = 1.828).
agement professionals is no different from that obtained Hypothesis 8 relates to the relationship of CET-
by the university students, the CETSCORE obtained by SCORE and socio-demographic variables within each of
the senior secondary school students is significantly the groups. Once again it was hypothesized that greater
higher than that obtained by the other two groups. ethnocentrism will be found among the older, the less
In accordance with hypothesis 7, the group with the educated, those from the lower income group, the lower
highest consumer ethnocentrism (senior secondary school SEC group, females, and the less quality conscious. This
students) does have the least education, least average hypothesis was tested with the help of ANOVA. The
income, and more members from the lower SEC groups results are summarized in Table 10.
than do the other two groups. But it is early to tell Contrary to the hypothesis, people of different age
whether the high consumer ethnocentrism of this group groups, different gender, and different levels of quality
is because of these characteristics. consciousness do not differ significantly with respect to
It may be pointed out here that as opposed to consumer ethnocentrism. This is true for all the three
hypothesis 7, the senior secondary school students have groups studied.
the least average age and not the highest average age. The relationship of education and consumer ethno-
The part of hypothesis 7 that pertains to gender centrism is as hypothesized in the sample of university
could not be tested because the number of females in students but not in the sample of materials management
the two student groups university and senior sec- professionals. Those without a professional qualifica-
ondary school does not differ significantly. It may be tion are significantly more consumer ethnocentric than
recalled that there were no females in the sample of those with a professional qualification in the sample of
university students.
Table 9: T-test Results The relationship of consumer ethnocentrism with
Samples Compared t(df) p value income and SEC is not significant for materials manage-
University students with senior -11.45 .000 ment professionals and university students but it is
secondary school students (276) significant for senior secondary school students. When
Senior secondary school students 6.501
with materials management professionals (80.713) .000
cell means are examined for senior secondary school
University students with materials -.762 students, it is seen that as income rises, consumer eth-
management professionals (86.293) .448 nocentrism decreases up to an income of Rs 0.25
52 CONSUMER ETHNOCENTRISM
52
Table 10: Effect of Various Variables on Consumer Ethnocentrism: One-way ANOVA
million per annum. After that, increase in income goes In Table 11, the chi-square probabilities are all non
hand in hand with increase in consumer ethnocentrism. significant (>0.05), the RMSEAs are all <0.10, all the CFIs
As for SEC, as SEC levels increase, consumer ethnocen- and NNFIs are >0.9, all the coefficient alphas are >0.8,
trism generally decreases. Results obtained for SEC the GFIs are >0.9 in the samples of university students
should be given greater credence than those obtained and senior secondary school students and 0.88 in the
for income owing to rampant misreporting of income in sample of materials management professionals. The
India. AGFIs are all >0.8. However, the RMSRs are higher than
the norm of 0.05, the NFIs are between 8 and 0.9, and
REFINING THE CETSCALE in the sample of university students, there is one stand-
ardized residual that is greater than 2.58. Overall, these
In the light of the results of the confirmatory factory are fairly good single factor scales. What is more, the
analysis which revealed that the 17-item CETSCALE was values of the fit indices for the modified CETSCALE
not uni-dimensional, it was decided to obtain better given in Table 11 are far superior to the values of the
scales with the help of item reduction. This is a well fit indices for the 17-item CETSCALE given in Table 6.
documented practice in marketing research (Churchill, It is worthwhile to examine the items dropped from
1979; Goodwin, Purwar and Rogers, 1985; Lindquist et the CETSCALE in the different samples (Table 12). From
al., 2001). CFA was used repeatedly. The largest La- Table 12, it is evident that a total of nine items have been
grange multipliers (also known as modification indices) dropped in one or the other sample. No item has been
indicated which scale item should be deleted. This it- dropped in all the three samples. Three items have been
erative process helped obtain stronger fitting single factor dropped in one sample only (items 1,10, and 17) while
models. Table 11 contains information on the key indi- six items have been dropped in two of the three samples
cators of the modified scales thus obtained. (items 2,4,5,6,7, and 12). From this, it can be inferred that
As can be seen from Table 11, items have been consumer ethnocentrism means different things to dif-
dropped from the CETSCALE to get better scales. While ferent samples.
six items have been dropped each in the sample of It may be pointed out that there are eight items of
materials management professionals and university the CETSCALE that feature in each of the three modified
students, three items have been dropped in the sample scales. These items are item serial numbers 3, 8, 9, 11,
of senior secondary school students. 13, 14, 15, and 16 of the original 17-item CETSCALE.
Thus, there is a core group of items that feature in all is not conceptually equivalent to the concept of consum-
the modified CETSCALEs. This information should be er ethnocentrism prevailing in the US and other coun-
used by all the subsequent researchers working on tries where the scale was found to be uni-dimensional.
consumer ethnocentrism in India. In India, consumer ethnocentrism has more nuances
While in this section a modified CETSCALE has than in the developed countries of the West. What is
been offered for each of the three samples, the reader more, the results of EFA and the repeated CFA done to
would do well to treat this modification exercise an obtain better versions of the scale indicate that the concept
exploratory exercise only. Kelloway (1998) cautions that of consumer ethnocentrism as understood by the three
such post hoc modifications, which are empirically gen- different socio-demographic groups studied is also not
erated, must be cross-validated on independent sam- conceptually equivalent.
ples. Proceeding with the examination of CETSCORES,
it was found that the Indian university students have
DISCUSSION OF FINDINGS AND CETSCORES comparable not only to college/university
MANAGERIAL IMPLICATIONS students in the Czech Republic, Estonia, and Poland but
In India, overall, the CETSCALE behaves just as a scale also to the US. This challenges the viewpoint that con-
measuring consumer ethnocentrism should behave in sumer ethnocentrism is a phenomenon of the developed
terms of internal consistency/reliability, divergent, and world. All those who are prone to criticize the Indians
nomological validity. But, the consumer ethnocentrism for their craze for foreign goods should make a special
concept, in at least two of the three groups examined, note of this finding. The Indians level of consumer
Sr. No. in Brief Item Description* Materials Management University Senior Secondary
CETSCALE Professionals Students School Students
1. Always buy Indian made products x**
2. Import only unavailable products x x
4. Indian products always! x x
5. Purchasing foreign goods un-Indian x x
6. Employment impact x x
7. Real Indians buy Indian products x x
10. Import only necessary items x
12. Curb all imports x x
17. Employment impact x
* For the full wording of the item see Appendix.
** x indicates that the item was dropped.
54 CONSUMER ETHNOCENTRISM
54
ethnocentrism is not less than that prevailing in a de- demographic variables is related to consumer ethnocen-
mographically similar group in a developed country like trism in the sample of materials management profes-
the US. It would be wrong to view consumer ethnocen- sionals. Even quality consciousness is not related to
trism as a phenomenon of the developed world only. consumer ethnocentrism.
The high consumer ethnocentrism among senior
secondary school students means that the made in India DIRECTIONS FOR FURTHER RESEARCH
tag is a valued one in the numerically very large younger This research has been conducted in only one part of
segment of the Indian market. India, a vast and heterogeneous country. None of the
These findings should bring comfort to companies scales used in this research had been previously tested
whose products carry the made in India label. In India, for validity and reliability. The sampling of materials
this label is not a liability. The Indian consumers will management professionals was not random.
not lap up foreign goods merely because of their made
While the initial work on refining the CETSCALE
in tags. The threat perception of freer imports into India
for use in India has been done, this work needs to be
should be altered in the light of these findings. Strategic
cross-validated on other samples. There needs to be
decisions related to off-shore manufacturing should not
further investigation into the reasons for high consumer
be made by the Indian companies merely to get a dif-
ethnocentrism among the school students. More atti-
ferent made in label. Foreign companies in India plan-
tudinal and behavioural variables should be included
ning to sell goods manufactured on Indian soil rather
in further studies on consumer ethnocentrism.
than imported from their plants abroad will also get
support for their actions from these findings. That the Last of all but not the least, marketing literature
young Indians (a numerically very large segment of the needs to pay more attention to the criticism of the concept
market) are the most consumer ethnocentric of them all of ethnocentrism which Levine (2001) is constrained to
points to a comfortable future for the made in India describe as a dated fallacy of early twentieth century
label. social sciences. Research in the emergent area of con-
Socio-demographic variables fail to adequately sumer animosity (Klein, Ettenson and Morris, 1998;
explain the phenomenon of consumer ethnocentrism. Nijssen, Douglas and Bressers, 2002) can help by exam-
While two of these variables, viz., income and SEC, are ining the coexistence of consumer animosity with con-
related to consumer ethnocentrism in the sample of sumer affinity because, as Levine (2001) points out, the
senior secondary school students, a different variable, boundaries between in group and out group are no
viz., education, is related to consumer ethnocentrism in longer clear and stable and these are being blurred by
the sample of university students, but none of the socio- communication and migration.
Contd.
part of the elementary school educational programme. 14) Foreign companies should not be allowed in the Indian market
3) Under our judicial system, the punishment awarded to those because in one way or the other they are robbing our country.
who disobey the law of the land is very light. Note: This is a seven-point Likert scale.
4) Nepal can never advance to the level of India due mainly For materials management professionals, 11-item version (minus
to the innate laziness, lack of ambition, and general items 1, 2, and 5) was used. For university students, a 12-item
backwardness of the Nepalese. version (minus items 3 and 4) and for senior secondary school
5) Pakistan can never advance to the level of India because it students, all the 14-items were used.
has weak democratic institutions. The Image of Home Country Scale
6) The main threat to basic Indian institutions comes from the 1) People are friendly and likeable.
infiltration of foreign ideas, doctrines, and media. 2) People are artistic and creative.
7) The US is a war minded and power seeking country and the 3) People are well-educated.
international community should devise ways and means to
4) People are hard working.
control it.
5) Places emphasis on technical education.
8) Pakistan is a rogue country and India needs to teach it a
lesson. 6) People are proud to achieve high standards.
9) Only natural Indian citizens should have the right to hold office 7) People are motivated to raise standard of living.
under the Constitution of India. 8) Technical skills of workforce are high.
10) Refugees from Bangladesh, Sri Lanka, etc., may be in need 9) Country participates in international affairs.
but it is a big mistake to allow them to enter our country. Note: This is a 10-point Likert scale.
11) When international matches are played in India, the audience The Quality Consciousness Scale
should not be allowed to wave flags of other countries. 1) Getting very good quality is very important to me.
12) The day India became a nuclear power was a great day for 2) When it comes to purchasing products, I try to get the perfect
India. choice.
13) There will always be wars because, for one thing, there will 3) In general, I usually try to buy the best overall quality products.
always be countries who ruthlessly try to grab more than their
Note: This is a five-point Likert scale.
share.
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Anupam Bawa is Reader at the Unviersity Business School, Panjab research work has been published in some of the leading
University, Chandigarh. She did her MBA from Panjab University, management journals of the country.
Chandigarh and Ph.D. from Punjabi University, Patiala. Her e-mail: anupambawa@gmail.com
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